Crédit Mutuel to deploy Watson across all business
lines
PARIS, May 24, 2018 /PRNewswire/ -- At VivaTech
today, Crédit Mutuel announced a sweeping digital reinvention,
partnering with IBM (NYSE: IBM) to devise new ways of working to
better serve the bank's 12 million customers. Crédit Mutuel has
selected IBM Cloud, Watson and advanced cybersecurity technologies
to fundamentally change how its customer relationships are
developed and maintained.
As part of a bold strategy to embed artificial intelligence
solutions in most of its banking and insurance businesses, Crédit
Mutuel will now deploy IBM Watson across all of its business lines
- Consumer Credit, Personal Protection, Health, Payment Instruments
and Risk and Compliance. For its next wave of transformation,
Crédit Mutuel will combine multiple technologies from IBM – IBM
Cloud, Security, and Watson – to reconceive partner relationships
and operations. For example, Crédit Mutuel will now be able to
reassign 200,000 working days annually towards training, upgrading
advisors' skills and expanding sales activities. This follows last
year's successful Watson deployment of an e-mail analyzer and
virtual assistant to 20,000 advisors.
"Crédit Mutuel is deeply involved in a strategic partnership
with IBM that will enable it to use technology and innovation to
help people," said Nicolas Théry, chairman of Crédit Mutuel CM11
Group. "Through this new joint-construction stage, Crédit Mutuel is
enabled to transform its productivity gains and growth
opportunities and pave the way for new services for millions of
Crédit Mutuel customers and members."
Protecting customer data with Cloud
Under the extended partnership with IBM, Crédit Mutuel will be
equipped to manage risk and compliance issues such as anti-money
laundering and financing of terrorism, with tighter controls and
monitoring with business and client identification.
In the IBM Cloud, Watson services will be secured in a fully
encrypted, dedicated and isolated environment in France with back-up in Germany. In keeping with General Data
Protection Regulation (GDPR) compliance, Crédit Mutuel customer
data is private and will never be for sale. Crédit Mutuel and IBM
are fully aligned on their values around customer data
protection.
Additionally, Crédit Mutuel has chosen IBM QRadar Security
Intelligence to collect all major cyber security information across
the world, and make it available to its security analysts. This
allows Crédit Mutuel to accelerate analysis on every cyber attack
attempt they face and resolve them much faster. The bank is also
using IBM MaaS360 to protect 10,000 advisors' mobile phones used
across the overall Crédit Mutuel Group. Crédit Mutuel will continue
to use an IBM Mainframe to ensure a robust, redundant, secure and
encrypted environment for customer data and support large business
process operations.
The Cognitive Factory: an innovation incubator
IBM Services and Crédit Mutuel are inaugurating the Cognitive
Factory, bringing together AI engineers and line of business
experts from Crédit Mutuel into a partnership with IBM experts. A
result of a two-year experiment conducted through a joint taskforce
from both companies, the Cognitive Factory can be deployed to
foster more robust innovative solutions that better meet the needs
of customers, members, and advisors.
This team of 100 professionals and experts, within
Euro-Information, the FinTech IT group of Crédit Mutuel, will focus
on skills, training and recruitment for the bank's technical team
to ensure they remain at the forefront of innovation when
implementing new AI projects across the bank. Crédit Mutuel and IBM
are also creating and running a joint University program to recruit
interns and experts to provide them with dual competencies in
banking and AI, as well as Mainframe.
"Crédit Mutuel and IBM share a deep-rooted commitment to
empowering professionals with AI to drive innovation, while
ensuring this technology is adopted with utmost responsibility and
care," said David Kenny, senior vice
president, IBM Watson & Cloud platform. "Crédit Mutuel is
turning these values into action by using Watson to build
intelligence into every fabric of its company, while training its
employees to collaborate effectively with the technology and
guaranteeing complete data security and protection of customer
information."
Last year, Crédit Mutuel and IBM announced the start of this
journey to strengthen customer relationships, teaching IBM Watson
the French language to turn data into new ways of doing business.
Crédit Mutuel's advisors previously received 350,000 emails daily
related to inquiries such as loan options or insurance coverage.
IBM Watson is now deployed to more than 20,000 advisors across
5,000 branches and agencies, helping them to identify frequent
requests, determine level of urgency, and respond more quickly and
accurately. In addition, IBM, jointly with Euro-Information,
designed and deployed virtual assistants to empower relationship
managers across Insurance, Automotive, Savings, Health and Pension
funds.
Contact:
IBM Communications
Jeannine Kilbride
+1-860-997-6277
jkilbri@us.ibm.com
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