Persimmon PLC Customer Care Improvement Plan (5115T)
21 Marzo 2019 - 1:00AM
UK Regulatory
TIDMPSN
RNS Number : 5115T
Persimmon PLC
21 March 2019
21 March 2019
Persimmon Plc (the "Company")
Customer Care Improvement Plan - Retention Introduced
Persimmon is today announcing that it will become the first
major house builder to offer a homebuyer's 'retention'
-- New initiative launched today to further improve customer care
-- The latest in a series of measures to assure high finish standards and improve customer care
-- A retention of 1.5% (6% of the build fabric costs, average GBP3,600) to be retained by the
buyer's solicitor
Persimmon today announces that it will become the first major UK
housebuilder to adopt a policy of providing a homebuyer's
retention, by writing into our standard contract that 1.5% of the
total home value (equating to around 6% of the build fabric costs)
can be withheld by the buyer's solicitor until any faults
identified at the point of key release are resolved. The average
amount withheld, based on our current selling prices, will be
approximately GBP3,600 per home. The Company has instructed its
legal advisers to start work on drawing up the detail of our new
standard contract and expects the policy to be fully in place by
the end of June.
Dave Jenkinson, Chief Executive Officer of Persimmon, said:
"Persimmon is listening hard to all of its stakeholders and we hear
the message that we need to continue to raise our game in customer
care. The initiatives we have already announced, including the
action taken in the new year to deliver greater accuracy of
anticipated moving in dates by adopting a more targeted approach to
the phasing of sales on specific sites and the improvements and
investments that we have made in our customer care team, operations
and technology over the last few months are beginning to take
effect. We are now accelerating the pace of change through the
introduction of a contracted retention which will give homebuyers
far greater satisfaction at the completion of the purchase.
"Moving into a new home should be a positive experience enhanced
by all the benefits of a new build that is designed for modern
living. We are determined that the experience is not overshadowed
by teething problems and providing a homebuyer's retention is an
important step towards achieving this."
Roger Devlin, Persimmon's Chairman, said: "This is a first among
the UK's large housebuilders and I hope will lead the way in change
across the sector. This move, and the urgency with which we will
introduce it, is a clear and unambiguous signal of cultural and
operational change at Persimmon, putting customer care at the very
centre of the business."
For further information, please contact:
Simon Rigby
Kevin Smith
Jos Bieneman
Citigate Dewe Rogerson
Tel: +44 (0) 20 7638
9571
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END
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