TIDMBT.A
RNS Number : 2764P
BT Group PLC
09 October 2019
9 October 2019
BT LAUNCHES NEW PRODUCTS, SERVICES AND SKILLS PROGRAMMES TO HELP
BOOST THE UK'S POTENTIAL
-- BT Group launches an unprecedented range of new products,
services and skills programmes to help create a better connected
and more competitive Britain
-- New converged BT Halo products for homes and businesses to
keep Britain connected with the best networks, services and support
including unlimited voice and data at home and on the go, as well
as access to 5G
-- Creating the UK's most personal and local customer service:
launching a new team of 900 Home Tech Experts to help people with
digital tech in their homes, as well as support in the workplace;
returning all customer contact centres to the UK & Ireland 12
months earlier than planned from January 2020; bringing the BT
brand back to UK high streets in over 600 stores and 24/7 customer
support for businesses around the world
-- Introducing 'Skills for Tomorrow': a new online and community
training programme designed to provide essential digital skills
training for 10 million school children, families and businesses
across the UK
-- Boosting customer connections: BT Group is investing to help
build full fibre to four million premises by March 2021 with an
ambition to reach 15 million by mid-2020's; while BT is upgrading
700,000 of its home and business customers to superfast broadband
by June 2020 at no extra charge, launching 5G on BT, and will be
launching new Full Fibre plans in November
-- New Partnerships: BT is now the lead partner to all UK Home
Nations Football Associations; launching a new and unique
partnership with Apprentice Nation to inspire more apprentices
Wednesday, 9 October 2019 - BT is launching an unprecedented
range of new products, services and skills programmes to help
customers across the UK and beyond realise their potential. The
announcements today are part of BT's ongoing transformation and
will improve mobile and fixed connectivity, set a new standard for
customer experience, and provide digital skills for 10 million
people and businesses. BT is also changing the way people and
businesses interact with its products and services on the high
street, in communities, within the workplace and even in people's
homes.
"We're helping families and communities across the UK, and
companies in Britain and around the world, to remove the barriers
of today to realise the potential of tomorrow," said Philip Jansen,
Chief Executive of BT. "We're starting a journey today with real
changes that will have a positive impact for people and businesses
- connecting more customers to full fibre, boosting customers'
speeds right across the UK, keeping customers connected wherever
they are with our new converged Halo products, and helping to give
them the skills to make the most of today's connected world."
Keeping customers connected with the best converged products
from BT
-- Launching the UK's best converged plan, Halo from BT. With
more than one million homes connected to BT's flagship converged
plan BT Plus, BT is launching Halo from BT to provide even better
connections and service to customers across the UK. Halo customers
can benefit from unlimited data and calls on mobile and at home,
inclusive support from BT's new team of Home Tech Experts to get
all of their technology running, and Plus/Halo customers will be
the first BT customers to be able to upgrade to 5G from Friday 11
October. Customers who sign up for 5G and Plus plans will be
upgraded to Halo from November. More about Halo will be announced
in the coming weeks.
-- Introducing Halo for Business. BT is the first provider to
offer SMEs Superfast Broadband with a future-ready digital phone
line which provides small businesses with a range of services that
aren't available on legacy phone lines. Halo for Business includes
an always connected guarantee and customers can add 4G and 5G
mobile connections. Businesses can make and receive calls on their
landline number straight from their smartphone, so they needn't
worry about missing an important call when out and about. The
service is backed up by 24/7 UK based customer service support and
comes with a fixed price promise for the duration of the
contract.
-- Next generation cloud connections for enterprise. BT is
introducing the next generation of connectivity for larger
businesses, delivered through flexible, software defined wide area
networks (SD WAN). Designed to support UK businesses with multiple
office branches, the new service will deliver secure,
high-bandwidth connectivity to businesses and gives them greater
visibility and control of their critical applications. BT is
transforming its support for multinational customers from physical
infrastructure to cloud services that give customers around the
world the highest levels of flexibility and security.
Reinventing customer service to provide the UK's best
experience
BT is reinventing what it means to provide great customer
service, using its national scale and local presence across the UK
to provide customers with the best possible experience. Feedback
from customers has continued to reflect the need for customer
service to be closer to their communities so they have the local
knowledge they need to resolve issues as quickly as possible.
-- Launching a new team of Home Tech Experts, creating a team of
900 experts who will help customers in their homes across the UK.
BT customers will be able to book appointments to get help
installing the latest tech or fixing problems. The team of experts
is trained on a wide range of technology topics, as well as how to
help vulnerable customers.
-- Introducing a new team of specialist Tech Experts for small
business customers. This team will carry out personalised set-up of
products and services that are most critical to the running of each
customer's business.
-- Accelerating its promise to answer all its customer calls in
the UK and Ireland, with 100% being answered in the UK and Ireland
from January 2020, a year ahead of original schedule.
-- Launching Regional Call Routing, where BT will answer
customer calls in the customer service centre closest to them
wherever possible - providing the best service experience with
local knowledge.
-- The BT brand returns to the high street to provide personal
help within 20 minutes' drive of 95% of the UK population. The BT
brand is returning to the high street, transforming 600 EE stores
into dual branded stores across the UK for the first time,
providing consumer and small business customers local access to
experts who can help with everything from getting online for the
first time to the latest in smart home technology.
-- The UK's best business support. For business customers of all
sizes in the UK and beyond, BT is investing and using its local
presence to provide the best collaboration, connectivity, and
security services, with 24/7 customer support anywhere in the world
through new business support teams.
Providing training and skills to help Britain break down
barriers
The UK faces an alarming digital skills gap, which is having a
profound impact on our country. Millions of people and a
significant number of businesses across the UK lack the essential
digital skills they need, which risks widening social divides and
has an estimated GBP63bn(1) annual impact on the UK's
competitiveness.
BT Group is launching Skills for Tomorrow, a new digital skills
programme to help 10m people, families and businesses across the UK
get the skills they need by 2025.
-- For teachers: BT is providing digital skills and computing
training for a further 3 million children by 2025 in partnership
with Computing at School, through the highly successful Barefoot
computing programme. The programme has already helped more than
70,000 primary school teachers and 2 million children to learn
computational thinking and the computing curriculum.
-- For young people: By 2025, BT's Work Ready programme will
help a further 5,000 18-24 year olds not currently in education,
employment or training acquire new skills, work experience, and
ready them for employment or further education. 2,700 young people
have completed the BT Work Ready programme to date.
-- For older, more vulnerable, and digitally excluded people: 90
BT sponsored community training centres will be launched across the
UK in partnership with the Good Things Foundation to help people
with face to face support and training.
-- For businesses: Ambition to provide digital skills training
to one million small business owners and employees by 2025 through
working with partners including Google Digital Garage, LinkedIn and
more.
-- For families: New training, resources and activities to give
parents and children more confidence in using digital tech and help
bring digital skills thinking into the home.
Connecting customers to the UK's best network
BT Group continues to invest in full fibre to help connect more
homes and businesses, with an ambition to reach 15m homes and
businesses by the mid-2020's(2) , and working closely with the
industry, Government and regulators to accelerate roll-out further.
Openreach is building the full fibre network to reach 4 million
premises across more than 100 towns, cities and boroughs by the end
of March 2021.
(1)
https://publications.parliament.uk/pa/cm201617/cmselect/cmsctech/270/270.pdf
(2) As announced at the company's 2018/19 full year results on 9
May 2019, and subject to the right regulatory and public policy
conditions
While the full fibre network is expanded, BT is connecting
people and businesses across the UK to the best possible network,
creating the UK's most advanced network and phasing out old, legacy
technologies. BT is investing in a network that is ready for the
future - with 5G, full fibre, and the new high definition Digital
Voice services connecting millions of homes and businesses to
advanced converged networks across the UK by 2025.
-- Upgrading 700,000 homes and businesses to Superfast Broadband
by summer 2020 at no extra cost, giving customers faster, more
reliable connections - boosting their average speeds from around
10Mbps to 50Mbps and providing better Wi-Fi through upgraded Smart
Hubs. BT will stop selling standard broadband connections on the
legacy BT copper network to 90% of the UK. For the 10% that cannot
get superfast connections today, BT will use all available
technologies to provide the fastest connections possible including
4G and 5G broadband, and full fibre.
-- Becoming one of the first mobile providers in the UK to
launch 5G mobile plans, ahead of other major networks, giving
people and businesses faster, more reliable mobile connections from
Friday 11 October. Built on the EE 5G network, the first and
largest in the UK, customers in London, Birmingham, Cardiff,
Manchester, Edinburgh and Belfast can enjoy speeds typically
100-150 Mbps faster than 4G connections even in the busiest
areas.
-- Launching 4G and 5G broadband solutions for small businesses
in October that will deliver fibre-like speeds to business
customers who cannot access Superfast Broadband today or who want
an instant connection for temporary offices or locations.
-- Improving the BTnet dedicated internet access solution for
businesses to deliver even faster speeds, greater coverage and a
range of bandwidth-boosting special offers. Complete with entry
level capacity of 1Gbps, business-grade security, managed Wi-Fi and
cloud-based features, businesses can enjoy the flexibility to grow
and support more bandwidth-heavy applications as they expand.
-- Connecting customers to its Digital Voice network from
November, providing customers with high definition voice and
advanced home phone capabilities to replace decades-old analogue
phone lines across the UK by 2025.
New partnerships
BT Group is also supporting skills development through its
grassroots partnership with the Home Nations Football Associations,
and a new apprenticeship training programme in partnership with
Apprentice Nation.
-- Building on BT's England FA partnership, BT is now the lead
partner to all UK Home Nations Football Associations - partnering
with Scottish FA, the FA of Wales, and the Irish FA. Through these
partnerships, BT is connecting over 200 grassroots football clubs
across the UK, and much-needed digital skills to players,
volunteers and communities. BT will also focus on removing the
barriers and limitations in football to inspire greater
participation and opportunity.
-- Launching new programme with Apprentice Nation to help 1000
young people get coaching, connect with entrepreneurs and business
leaders, get tips and discover more about apprenticeships.
Apprentice Nation, from the founders of Rock Corps, encourages
apprentices of all kinds while supporting social action projects to
help local communities, rewarding participants with exclusive, free
gigs by up and coming artists.
A new vision for BT: Beyond Limits
As part of the announcements today, BT is also launching a new
brand purpose and identity to reflect its ambitious new approach:
Beyond Limits. Created to drive the internal culture of BT to help
people, businesses, and communities go beyond limits - whether that
be location, age, ability, background, scale - to realise their
potential. BT will unveil its new identity with a broad internal
and external campaign, which launches from Friday 18 October.
BT's financial outlook for the 2019/20 year remains
unchanged.
For more information about all of the above, please visit
BT.com
Ends
For further information
Enquiries about this news release should be made to the BT Group
Newsroom 020 7356 5369. From outside the UK dial + 44 20 7356 5369.
All news releases can be accessed on BT's website and you can
follow BT on Twitter here.
About BT
BT's purpose is to use the power of communications to make a
better world. It is one of the world's leading providers of
communications services and solutions, serving customers in 180
countries. Its principal activities include the provision of
networked IT services globally; local, national and international
telecommunications services to its customers for use at home, at
work and on the move; broadband, TV and internet products and
services; and converged fixed-mobile products and services. BT
consists of four customer-facing units: Consumer, Enterprise,
Global and Openreach.
For the year ended 31 March 2019, BT Group's reported revenue
was GBP23,428m with reported profit before taxation of
GBP2,666m.
British Telecommunications plc (BT) is a wholly-owned subsidiary
of BT Group plc and encompasses virtually all businesses and assets
of the BT Group. BT Group plc is listed on the London stock
exchange.
For more information, visit www.btplc.com
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END
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