TORONTO, Nov. 7, 2019 /CNW/ - The Aite Group has
recognized Scotiabank with the 2019 Impact Innovation Award in the
Operational Efficiency category for improvements delivered to its
Small Business and Commercial customers.
Scotiabank received this award for demonstrating innovation
through technology to achieve operational efficiencies for the Bank
and its customers, and improving the end-to-end experience.
"This award is a testament to the work being done at Scotiabank
to improve the customer onboarding experience," said Rania Llewellyn, Executive Vice President,
Global Business Payments, Scotiabank. "Our focus on
technology-driven innovation will continue to further improve the
customer experience for our Business Banking customers."
Key contributors to the award include:
- Streamlined Onboarding: Customer onboarding has been
reduced from six weeks down to one week for cash management
products.
- Immediate Access to Products: On-demand customer
onboarding empowers customers by granting them immediate access to
the products and services they need to run their businesses.
- Digital Signature: Digital signature capability
(e-Consent) has resulted in a 90% reduction in customer signatures
and eliminates the need for customers to visit a branch.
Scotiabank will accept the award on December 12, 2019 at Aite's second annual
Innovation in Cash Management & Payments Forum in New York City.
About Scotiabank
Scotiabank is Canada's international bank and a leading
financial services provider in the Americas. We are dedicated to
helping our more than 25 million customers become better off
through a broad range of advice, products and services, including
personal and commercial banking, wealth management and private
banking, corporate and investment banking, and capital markets.
With a team of more than 100,000 employees and assets of over
$1 trillion (as at July 31, 2019), Scotiabank trades on the Toronto
Stock Exchange (TSX: BNS) and New York Stock Exchange (NYSE: BNS).
For more information, please visit www.scotiabank.com and follow us
on Twitter @ScotiabankViews.
SOURCE Scotiabank