TIDMBOCH

RNS Number : 2826L

Bank of Cyprus Holdings PLC

29 April 2020

Announcement

Group Financial Results for the year ended 31 December 2019

Nicosia, 29 April 2020

Key Highlights for the year ended 31 December 2019

Good Capital Position

   --      Total Capital ratio of 18.0% and CET1 ratio of 14.8% (IFRS 9 transitional) 

Balance Sheet Repair Continues

   --      Organic NPE reduction of EUR889 mn for FY2019, ahead of guidance 
   --      NPEs reduced to EUR3.9 bn (EUR1.8 bn net) 
   --      Gross NPE ratio reduced to 30%, coverage increased to 54% 

-- NPE portfolio sale currently delayed due to prevailing market and operational conditions resulting from

COVID-19 outbreak

Active Liquidity Management

   --      Deposits at EUR16.7 bn 
   --      Loan to deposit ratio at 64% 
   --      Introduction of liquidity fees for specific customer groups in March 2020 

Active Cost Management

-- Successful completion of Voluntary Staff Exit Plan, resulting in gross annual savings of 13% (EUR28 mn); one-off cost of EUR81 mn in 4Q2019

   --      Full time employees reduced by 11% 
   --      Cost to income ratio (excluding special levy and contribution to SRF) at 59% in FY2019 
   --      18% reduction in number of branches in 2019 supported by digital transformation 
   --      70% of customers currently digitally engaged 

Performance in 4Q2019

-- New lending of EUR443 mn for 4Q2019, totalling EUR2 bn for FY2019, up 9% yoy, and highest since FY2015

   --      Total Income of EUR156 mn, Operating profit of EUR53 mn for 4Q2019 
   --      Cost of risk at 0.9% for 4Q2019 

-- Underlying result of a loss after tax from organic operations of EUR6 mn for 4Q2019 and a profit of EUR36 mn for FY2019

-- Provisions/net loss relating to NPE sales of EUR86 mn, including, as previously announced, loan credit losses within the context of IFRS 9 of EUR75 mn, as a result of the anticipated balance sheet de-risking through further NPE sales in the future

   --      Loss after tax of EUR186 mn for 4Q2019 and EUR70 mn for FY2019 

Group Chief Executive Statement

"Cyprus and the world are coming to terms with a global pandemic that is changing the way we run our businesses and our daily lives. COVID-19 is first and foremost a health crisis, presenting an unprecedented external economic shock. The Bank's priorities are clear: protect the health of our colleagues and customers, support them and the Cypriot economy, while also ensuring the operational resilience of the Bank . We are determined to help all our stakeholders confront this challenge.

The Government's swift and decisive reaction to the outbreak of COVID-19 in Cyprus has successfully contained the spread of the pandemic in the country. This presents very encouraging statistics, allowing the Government to consider the gradual relaxation of containment measures, currently expected to be phased out from early May. During April the Cyprus Government has successfully raised a total amount of EUR3.0 bn from the international and local markets in order to support the measures undertaken to confront the economic impact of the COVID-19 outbreak and to strengthen state reserves.

The package of policy measures announced by the European Central Bank and the European Commission, as well as the unprecedented fiscal and other measures of the Cyprus Government, should help mitigate the negative impact of the crisis and support the recovery of the Cypriot economy.

As the leading bank in Cyprus, we have a good capital position and a significant liquidity surplus of over EUR3 bn , as we head into these uncertain times, enabling us to support our customers and the economy. We have considerable experience in managing challenging circumstances. We maintain our relentless focus on asset quality, funding, capital and efficiency to ensure the Bank maintains its financial strength, but we are equally flexible to adjust our short-term priorities as needed to react to the emerging conditions of these unprecedented times. Our investment in our digital transformation programme has not only strengthened our operational resilience, but more importantly, has enabled us to quickly respond to the changing landscape and fully deploy our digital service channels to the benefit of customers. The increased digital engagement level of our customers during this period is impressive at 70% as of the end of March 2020 and we expect further increases.

Our results for year 2019 reflect the continued progress against our core objective of balance sheet repair.

During the year, we completed the sale of c.EUR2.7 bn non-performing loans in Project Helix, adding 140 bps of capital, whilst organic NPE reduction surpassed our organic target of c.EUR800 mn for 2019. Organic NPE reduction in the fourth quarter amounted to EUR205 mn, bringing the total organic reduction in 2019 to EUR889 mn. Since the peak in 2014, we have now reduced the stock of NPEs by 74% to EUR3.9 bn. This stock of NPEs is now covered by 54% loan credit losses. Overall, since 2014 we have managed a reduction in NPEs of EUR11.1 bn, of which EUR8.4 bn has been through organic actions.

Against the backdrop of market volatility arising out of the COVID-19 pandemic, we continue to work with our advisers towards the sale of a portfolio of NPEs. Due to the prevailing market and operational conditions, this process is likely to take longer than originally anticipated. In the context of IFRS 9, the Bank recognised additional loan credit losses of EUR75 mn in 4Q2019, with a negative capital impact of 46 bps. On completion, the Group's capital ratios would benefit from the RWA reduction, subject to regulatory approval.

Following the outbreak of COVID-19, we are now focused on arresting any potential asset quality deterioration. Once economic conditions normalise, we expect to resume our efforts to improve our asset quality position by seeking solutions, both organic and inorganic, to make the Bank a stronger and safer institution, capable of continuing to support the local economy.

The Bank's capital position remains good and in excess of our regulatory requirements. As at 31 December 2019, our capital ratios (IFRS 9 transitional) were CET1 of 14.8% and Total Capital ratio of 18.0%.

Our deposits remained broadly flat during the year at EUR16.7 bn and we reduced our cost of deposits by 25 bps in 2019 and 60 bps in the last two years. New lending exceeded EUR2 bn in 2019, an increase of 9% compared to the prior year and the highest level since 2015, helping support the Cypriot economy. Our loan to deposit ratio stood at 64% at the year end.

In response to the persistently low interest rate environment in Europe, we have remained focused on actively managing our funding costs and reducing our cost base. In the fourth quarter we reduced the number of employees by 11% through a voluntary staff exit plan, representing a gross annual saving in staff costs of 13%. During the year, we also reduced the number of branches by 18%, as the percentage of digitally engaged customers increased by 6 p.p. to 70% in the 15 months to 31 March 2020. In addition, in March 2020, we introduced liquidity fees for specific customer groups.

In 2019, we generated total income of EUR651 mn and a positive operating result of EUR241 mn. The underlying result for the year was a profit of EUR36 mn. After the one-off cost relating to the completion of the voluntary staff exit plan of EUR81 mn, the provisions/net loss relating to the NPE sales of EUR92 mn (including additional loan credit losses of EUR75 mn relating to further NPE sales in the future), the net loss from the sale of our investment in CNP of EUR21 mn and the net positive impact from the reversal of the impairment of the deferred tax asset of EUR88 mn, the overall result for the year 2019 was a loss of EUR70 mn.

Group Chief Executive Statement (continued)

The current economic uncertainty means that we cannot at this stage have clear visibility of the future impact of COVID-19 on the Group's operations and financial results. As a consequence of the current challenging economic conditions resulting from the COVID-19 outbreak, we will update the macroeconomic assumptions underlying the IFRS 9 calculation of loan credit losses for 1Q2020 in line with the relevant regulatory guidance, and anticipate that this may result in increased organic provisions in 1Q2020, although the exact quantum of any such increase is as yet unknown. Whilst we are currently seeing lower transactional income and lower demand for loans, the on-going economic uncertainty means that we do not have sufficient visibility about the likely future impact of COVID-19 on the Group's operations or financial results, and are therefore currently not in a position to provide guidance for the current financial year. However, we are confident that the Bank's good capital base and strong liquidity, position us to be able to support our customers through this period of extreme volatility, playing our part in limiting the impact of the pandemic in Cyprus.

Our medium-term strategic priorities remain clear, with a sustained focus on strengthening our balance sheet, and improving asset quality and efficiency in order to continue to play a vital role in supporting the Cypriot economy.

Panicos Nicolaou

Update on COVID-19

The Group is closely monitoring developments in, and the effects of COVID-19 on both the global and Cypriot economy. On the basis of currently available information, the Group is not in a position to accurately assess the magnitude of the future impact of COVID-19 on the Group's operations and financial results, as this will principally depend on the rate and extent of the spread of the virus, its direct and indirect impact on customers and the effectiveness of the regulatory and fiscal measures taken to support the economy and mitigate the impact of the virus.

In common with other European banks, the persistently low interest rate environment continues to present a challenge to the Group's profitability. As a consequence of the current challenging economic conditions resulting from the COVID-19 outbreak, the Group will update its macroeconomic assumptions underlying the IFRS 9 calculation of loan credit losses for 1Q2020 in line with the relevant regulatory guidance, and anticipates that this may result in increased organic provisions in 1Q2020, although the exact quantum of any such increase is as yet unknown. Despite the lower transactional income and lower demand for loans currently observed, the on-going economic uncertainty means that the Group does not have sufficient visibility about the likely future impact of COVID-19 on its operations or financial results, and therefore, is currently not in a position to provide guidance for the current financial year. However, the Group's good capital base and strong liquidity, position it to be able to support its customers through this period of extreme volatility.

Pandemic Plan and Operational Impact due to COVID-19

COVID-19 is a health crisis, presenting an unprecedented external economic shock. The Bank's priorities are clear.

Key priorities

-- Safeguarding the health of staff and customers, while ensuring operational resilience of the Bank

   --       Supporting customers affected by COVID-19 and wider Cypriot economy 

-- Provision of liquidity to affected businesses and households to alleviate short term cash flow burden

Measures taken to Safeguard Health and Safety

-- Establishment of a committee to monitor COVID-19 measures, trace incidents and to provide regular updates to staff

-- Implementation of Health and Safety measures in line with the guidelines and recommendations issued by Ministry of Health

   --       Special purpose leave for employees that belong to vulnerable groups 

-- Enhanced intensive clean-ups, a precautionary disinfection procedure is in place throughout the Bank

   --       Shipment of masks, gloves and sanitisers to branches 
   --       Participation in Government's COVID-19 testing schemes 

Measures taken to Ensure Operational Resilience

-- Activation of the Pandemic Plan to ensure operational resilience and no disruption of the day-to-day activities

-- Splitting the operations of critical units to separate locations and provision of remote access availability

   --       Branch network operates on a rotational basis, as a precautionary measure 
   --       44% of staff (excluding branches) work remotely 

-- Digital service channels provide alternative solutions for customers for carrying out daily banking transactions online

   --       70% of customers are currently digitally engaged 

Supporting customers affected by COVID-19 and wider Cypriot economy through the provision of liquidity to alleviate short term cash flow burden

-- Implementation of moratorium of loan instalments (both capital and interest) for nine months, available to all customers (both businesses and private individuals) with less than 30 days past due as at 29 February 2020, as per the Government measures

   --       Over 20,000 applications received to date (c.EUR5.2 bn) 

-- Provision of liquidity to affected businesses and households to alleviate short term cash flow burden through

-- Government guaranteed facilities (approved by the Council of Ministers; pending approval by Parliament)

   --       Short term funding based on Central Bank of Cyprus (CBC) directive 
   --       Other lending products 

For further information please refer to the sections C 'Operating Environment' and D 'Business Overview' on pages 33-37.

   A.           Group Financial Results - Statutory Basis 

Audited Consolidated Income Statement for the year ended 31 December 2019

 
                                                        2019          2018 
                                                                   (restated*) 
                                                       EUR000        EUR000 
                                                     ----------  ------------- 
 Continuing operations 
                                                     ----------  ------------- 
 Turnover                                               910,576      1,012,947 
                                                     ==========  ============= 
 Interest income                                        454,997        557,065 
                                                     ----------  ------------- 
 Income similar to interest income                       53,180         52,054 
                                                     ----------  ------------- 
 Interest expense                                      (93,493)      (144,024) 
                                                     ----------  ------------- 
 Expense similar to interest expense                   (48,708)       (46,042) 
                                                     ----------  ------------- 
 Net interest income                                    365,976        419,053 
                                                     ----------  ------------- 
 Fee and commission income                              171,715        175,583 
                                                     ----------  ------------- 
 Fee and commission expense                             (9,821)       (20,312) 
                                                     ----------  ------------- 
 Net foreign exchange gains                              26,596         37,688 
                                                     ----------  ------------- 
 Net gains on financial instrument transactions 
  and disposal/dissolution of subsidiaries and 
  associates                                             18,675         46,670 
                                                     ----------  ------------- 
 Insurance income net of claims and commissions          57,660         52,912 
                                                     ----------  ------------- 
 Net gains/(losses) from revaluation and disposal 
  of investment properties                                2,249       (11,845) 
                                                     ----------  ------------- 
 Net gains on disposal of stock of property              25,952         30,437 
                                                     ----------  ------------- 
 Other income                                            28,938         25,604 
                                                     ----------  ------------- 
                                                        687,940        755,790 
                                                     ----------  ------------- 
 Staff costs                                          (306,713)      (216,740) 
                                                     ----------  ------------- 
 Special levy on deposits on credit institutions 
  in Cyprus, contribution to Single Resolution 
  Fund and other levies                                (43,609)       (25,095) 
                                                     ----------  ------------- 
 Other operating expenses                             (242,622)      (234,891) 
                                                     ----------  ------------- 
                                                         94,996        279,064 
                                                     ----------  ------------- 
 Net gains on derecognition of financial assets 
  measured at amortised cost                              8,187         27,825 
                                                     ----------  ------------- 
 Credit losses to cover credit risk on loans and 
  advances to customers                               (232,451)      (329,083) 
                                                     ==========  ============= 
 Credit losses of other financial instruments           (4,790)        (1,610) 
                                                     ==========  ============= 
 Impairment of non-financial assets                    (26,081)       (18,651) 
                                                     ==========  ============= 
 Loss before share of profit from associates and 
  remeasurement                                       (160,139)       (42,455) 
                                                     ----------  ------------- 
 Remeasurement of investment in associate upon 
  classification as held for sale                      (25,943)              - 
                                                     ----------  ------------- 
 Share of profit from associates                          5,513          9,095 
                                                     ----------  ------------- 
 Loss before tax from continuing operations           (180,569)       (33,360) 
                                                     ----------  ------------- 
 Income tax                                             112,831       (75,916) 
                                                     ----------  ------------- 
 Loss after tax from continuing operations             (67,738)      (109,276) 
                                                     ----------  ------------- 
 Discontinued operations 
                                                     ----------  ------------- 
 Profit after tax from discontinued operations                -          7,243 
                                                     ----------  ------------- 
 Loss for the year                                     (67,738)      (102,033) 
                                                     ==========  ============= 
 
 Attributable to: 
                                                     ==========  ============= 
 Owners of the Company - continuing operations 
  loss                                                 (70,275)      (110,764) 
                                                     ==========  ============= 
 Owners of the Company - discontinued operations 
  profit                                                      -          7,243 
                                                     ----------  ------------- 
 Total loss attributable to the owners of the 
  Company                                              (70,275)      (103,521) 
                                                     ----------  ------------- 
 Non-controlling interests - continuing operations 
  profit                                                  2,537          1,488 
                                                     ----------  ------------- 
 Loss for the year                                     (67,738)      (102,033) 
                                                     ==========  ============= 
 
 Basic and diluted loss per share attributable 
  to the owners of the Company 
  (EUR cent) - continuing operations                     (15.8)         (24.8) 
                                                     ==========  ============= 
 Basic and diluted loss per share attributable 
  to the owners of the Company 
  (EUR cent)                                             (15.8)         (23.2) 
                                                     ==========  ============= 
 

*Please refer to the section on "Comparative Information on Statutory Basis" on the next page.

   A .           Group Financial Results - Statutory Basis (continued) 

Audited Consolidated Balance Sheet as at 31 December 2019

 
                                                         2019      2018 (restated)   2017 (restated) 
 Assets                                                 EUR000         EUR000             EUR000 
                                                     -----------  ----------------  ----------------- 
 Cash and balances with central banks                  5,060,042         4,610,491          3,393,934 
                                                     -----------  ----------------  ----------------- 
 Loans and advances to banks                             320,881           472,532          1,192,633 
                                                     -----------  ----------------  ----------------- 
 Derivative financial assets                              23,060            24,754             18,027 
                                                     -----------  ----------------  ----------------- 
 Investments                                           1,682,869           777,104            830,483 
                                                     -----------  ----------------  ----------------- 
 Investments pledged as collateral                       222,961           737,587            290,129 
                                                     -----------  ----------------  ----------------- 
 Loans and advances to customers                      10,721,841        10,921,786         14,602,454 
                                                     -----------  ----------------  ----------------- 
 Life insurance business assets attributable 
  to policyholders                                       458,852           402,565            429,890 
                                                     -----------  ----------------  ----------------- 
 Prepayments, accrued income and other assets            243,930           256,002            226,105 
                                                     -----------  ----------------  ----------------- 
 Stock of property                                     1,377,453         1,426,857          1,486,979 
                                                     -----------  ----------------  ----------------- 
 Deferred tax assets                                     379,126           301,778            383,498 
                                                     -----------  ----------------  ----------------- 
 Investment properties                                   136,197           128,006            174,089 
                                                     -----------  ----------------  ----------------- 
 Property and equipment                                  288,054           260,723            279,814 
                                                     -----------  ----------------  ----------------- 
 Intangible assets                                       178,946           170,411            165,952 
                                                     -----------  ----------------  ----------------- 
 Investments in associates and joint venture               2,393           114,637            118,113 
                                                     -----------  ----------------  ----------------- 
 Non-current assets and disposal groups held 
  for sale                                                26,217         1,470,038              6,500 
                                                     -----------  ----------------  ----------------- 
 Total assets                                         21,122,822        22,075,271         23,598,600 
                                                     ===========  ================  ================= 
 Liabilities 
                                                     -----------  ----------------  ----------------- 
 Deposits by banks                                       533,404           431,942            495,308 
                                                     -----------  ----------------  ----------------- 
 Funding from central banks                                    -           830,000            930,000 
                                                     -----------  ----------------  ----------------- 
 Repurchase agreements                                   168,129           248,945            257,322 
                                                     -----------  ----------------  ----------------- 
 Derivative financial liabilities                         50,593            38,983             50,892 
                                                     -----------  ----------------  ----------------- 
 Customer deposits                                    16,691,531        16,843,558         17,849,919 
                                                     -----------  ----------------  ----------------- 
 Insurance liabilities                                   640,013           591,057            605,448 
                                                     -----------  ----------------  ----------------- 
 Accruals, deferred income, other liabilities 
  and other provisions                                   324,246           285,483            306,227 
                                                     -----------  ----------------  ----------------- 
 Pending litigation, claims, regulatory and other 
  matters                                                108,094           116,951            138,375 
                                                     -----------  ----------------  ----------------- 
 Subordinated loan stock                                 272,170           270,930            302,288 
                                                     -----------  ----------------  ----------------- 
 Deferred tax liabilities                                 46,015            44,282             46,113 
                                                     -----------  ----------------  ----------------- 
 Non--current liabilities and disposal group 
  held for sale                                                -             5,812                  - 
                                                     -----------  ----------------  ----------------- 
 Total liabilities                                    18,834,195        19,707,943         20,981,892 
                                                     -----------  ----------------  ----------------- 
 Equity 
                                                     -----------  ----------------  ----------------- 
 Share capital                                            44,620            44,620             44,620 
                                                     -----------  ----------------  ----------------- 
 Share premium                                         1,294,358         1,294,358          2,794,358 
                                                     -----------  ----------------  ----------------- 
 Revaluation and other reserves                          210,701           190,411            273,708 
                                                     -----------  ----------------  ----------------- 
 Retained earnings/(accumulated losses)                  490,286           591,941          (527,128) 
                                                     -----------  ----------------  ----------------- 
 Equity attributable to the owners of the Company      2,039,965         2,121,330          2,585,558 
                                                     -----------  ----------------  ----------------- 
 Other equity instruments                                220,000           220,000                  - 
                                                     -----------  ----------------  ----------------- 
 Total equity excluding non--controlling interests     2,259,965         2,341,330          2,585,558 
                                                     -----------  ----------------  ----------------- 
 Non--controlling interests                               28,662            25,998             31,150 
                                                     -----------  ----------------  ----------------- 
 Total equity                                          2,288,627         2,367,328          2,616,708 
                                                     -----------  ----------------  ----------------- 
 Total liabilities and equity                         21,122,822        22,075,271         23,598,600 
                                                     ===========  ================  ================= 
 

Comparative Information on Statutory Basis

Please refer to Note 2.38 of the Consolidated Financial Statements for the year ended 31 December 2019 for details on the restatements on comparative information. The changes did not have an impact on the results for the year or the equity of the Group.

 
B. Group Financial Results - Underlying Basis 
Unaudited Consolidated Income Statement 
---------------------------------------------------------------------------------------------------------------------- 
                                                                                                        (4q vs    (FY) 
                                                FY2018(1,)                                               3q) +   Yoy + 
EUR mn                               FY2019(1)         (2)  4Q2019(1)  3Q2019(1)  2Q2019(1)  1Q2019(1)       %       % 
---------------------------------  -----------  ----------  ---------  ---------  ---------  ---------  ------  ------ 
Net interest income                        344         331         84         90         85         85     -7%      4% 
Net fee and commission 
 income                                    150         162         39         36         38         37      5%     -8% 
Net foreign exchange 
 gains and net gains 
 on financial instrument 
 transactions and 
 disposal/dissolution 
 of subsidiaries and 
 associates                                 38          67          4          8         16         10    -50%    -43% 
Insurance income net 
 of claims and commissions                  58          53         16         12         18         12     36%      9% 
Net gains from revaluation 
 and disposal of investment 
 properties and on 
 disposal of stock 
 of properties                              32          18          6         10         12          4    -30%     73% 
Other income                                29          26          7          6          8          8     22%     13% 
---------------------------------  -----------  ----------  ---------  ---------  ---------  ---------  ------  ------ 
Total income                               651         657        156        162        177        156     -4%     -1% 
---------------------------------  -----------  ----------  ---------  ---------  ---------  ---------  ------  ------ 
Staff costs                              (220)       (212)       (53)       (55)       (56)       (56)      0%      4% 
Other operating expenses                 (165)       (156)       (43)       (38)       (43)       (41)     15%      6% 
Special levy and contribution 
 to Single Resolution 
 Fund                                     (25)        (25)        (7)        (6)        (6)        (6)     -2%     -1% 
Total expenses                           (410)       (393)      (103)       (99)      (105)      (103)      5%      4% 
                                   -----------  ----------  ---------  ---------  ---------  ---------  ------ 
Operating profit                           241         264         53         63         72         53    -17%     -9% 
---------------------------------  -----------  ----------  ---------  ---------  ---------  ---------  ------  ------ 
Loan credit losses                       (146)       (135)       (29)       (30)       (40)       (47)     -3%      8% 
(Impairments)/reversal 
 of impairments of 
 other financial and 
 non-financial assets                     (22)        (20)       (13)          1        (9)        (1)       -     12% 
(Provisions)/reversal 
 of provisions for 
 litigation, claims, 
 regulatory and other 
 matters                                  (10)        (23)        (7)        (6)          3        (0)     19%    -54% 
---------------------------------  -----------  ----------  ---------  ---------  ---------  ---------  ------  ------ 
Total loan credit 
 losses, impairments 
 and provisions                          (178)       (178)       (49)       (35)       (46)       (48)     41%      0% 
---------------------------------  -----------  ----------  ---------  ---------  ---------  ---------  ------  ------ 
Profit before tax 
 and non-recurring 
 items                                      63          86          4         28         26          5    -88%    -28% 
---------------------------------  -----------  ----------  ---------  ---------  ---------  ---------  ------  ------ 
Tax                                        (3)           3        (2)        (1)          2        (2)    167%       - 
(Profit)/loss attributable 
 to non-controlling 
 interests                                 (2)         (1)          0          0        (2)        (0)      5%     71% 
Profit after tax and 
 before non-recurring 
 items (attributable 
 to the owners of the 
 Company)                                   58          88          2         27         26          3    -95%    -35% 
                                   -----------  ----------  ---------  ---------  ---------  ---------  ------ 
Advisory and other 
 restructuring costs 
 - organic                                (22)        (42)        (8)        (4)        (4)        (6)     63%    -49% 
---------------------------------  -----------  ----------  ---------  ---------  ---------  ---------  ------  ------ 
Profit/(loss) after 
 tax - organic (attributable 
 to the owners of the 
 Company)                                   36          46        (6)         23         22        (3)       -    -22% 
---------------------------------  -----------  ----------  ---------  ---------  ---------  ---------  ------  ------ 
Restructuring costs 
 - Voluntary Staff 
 Exit Plan (VEP)                          (81)           -       (81)          -          -          -       -       - 
Provisions/net (loss)/profit 
 relating to NPE sales(3)                 (92)        (83)       (86)        (4)          3        (5)       -     12% 
(Loss)/profit on r 
 emeasurement of investment 
 in associate upon 
 classification as 
 held for sale (CNP) 
 net of share of profit 
 from associates                          (21)           9          0          0       (23)          2       -       - 
Reversal of impairment 
 of DTA and impairment 
 of other tax receivables                   88        (79)       (13)          -          -        101       -       - 
Profit from discontinued 
 operations (UK)                             -           3          -          -          -          -       -       - 
(Loss)/profit after 
 tax (attributable 
 to the owners of the 
 Company)                                 (70)       (104)      (186)         19          2         95       -    -32% 
                                   -----------  ----------  ---------  ---------  ---------  ---------  ------ 
 
 
 
 
B. Group Financial Results - Underlying Basis (continued) 
Unaudited Consolidated Income Statement - Key Performance Ratios 
------------------------------------------------------------------------------------------------------------------- 
                                                                                                    (4q vs     (FY) 
                                           FY2018(1,)                                                3q) +    Yoy + 
Key Performance Ratios(1,2)     FY2019(1)         (2)  4Q2019(1)  3Q2019(1)  2Q2019(1)  1Q2019(1)        %        % 
----------------------------  -----------  ----------  ---------  ---------  ---------  ---------  -------  ------- 
Net Interest Margin 
 (annualised)                       1.90%       1.82%      1.87%      1.99%      1.89%      1.88%  -12 bps   +8 bps 
----------------------------  -----------  ----------  ---------  ---------  ---------  ---------  -------  ------- 
Cost to income ratio                  63%         60%        67%        61%        59%        66%  +6 p.p.  +3 p.p. 
----------------------------  -----------  ----------  ---------  ---------  ---------  ---------  -------  ------- 
Cost to income ratio 
 excluding special 
 levy and contribution 
 to SRF                               59%         56%        63%        57%        56%        62%  +6 p.p.  +3 p.p. 
----------------------------  -----------  ----------  ---------  ---------  ---------  ---------  -------  ------- 
Operating profit return 
 on average assets                                                                                    -0.2     -0.1 
 (annualised)                        1.1%        1.2%       1.0%       1.2%       1.3%       1.0%     p.p.     p.p. 
----------------------------  -----------  ----------  ---------  ---------  ---------  ---------  -------  ------- 
Basic earnings/(losses) 
 per share attributable 
 to the owners of the 
 Company - organic 
 (EUR cent)                          7.97       10.19     (1.26)       5.22       4.89     (0.88)   (6.48)   (2.22) 
----------------------------  -----------  ----------  ---------  ---------  ---------  ---------  -------  ------- 
Basic (losses)/earnings 
 per share attributable 
 to the owners of the 
 Company (EUR cent)               (15.75)     (23.21)    (41.67)       4.08       0.61      21.23  (45.75)     7.46 
----------------------------  -----------  ----------  ---------  ---------  ---------  ---------  -------  ------- 
 
  1. The interest income, non-interest income, staff costs, other operating 
  expenses and loan credit losses related to Project Helix are disclosed under 
  'Provisions/net (loss)/profit relating to NPE sales' in the underlying basis, 
  in order to separate out the impact of this non-recurring transaction. 2. 
  Including the impact from IFRIC Presentation of unrecognised interest following 
  the curing of a credit-impaired financial asset (IFRS 9). This resulted 
  in a reclassification between net interest income and loan credit losses, 
  with no impact on the overall profitability. 3. 'Provisions/net (loss)/profit 
  relating to NPE sales' refer to the net loss on transactions completed during 
  FY2019, net loan credit losses on transactions under consideration at 31 
  December 2019, as well as the restructuring costs relating to these trades. 
  For further details please refer to Section B.3.4. p.p. = percentage points, 
  bps = basis points, 100 basis points (bps) = 1 percentage point 
 

Commentary on Underlying Basis

The financial information presented in this Section provides an overview of the Group financial results for the year ended 31 December 2019 on the 'underlying basis' which the management believes it best fits the true measurement of the performance and position of the Group. Reconciliations are included in section B.1 'Unaudited reconciliation of the Income Statement for the year ended 31 December 2019 between statutory basis and underlying basis' below and in 'Definitions and explanations on Alternative Performance Measures Disclosures' of the Annual Financial Report for the year ended 31 December 2019 to allow for the comparability of the underlying basis to statutory information.

In addition, the following changes were made in the underlying basis, when compared with previous disclosures.

Project Helix (from Unaudited Consolidated Income Statement, footnote 1)

Reclassifications effected to comparative information were made so that items relating to the NPE sale (Project Helix) are disclosed under non-recurring items within 'Provisions/net (loss)/profit relating to NPE sales' under the underlying basis. Specifically, net interest income of EUR89 mn, fee and commission income of EUR4 mn, total expenses of EUR26 mn (comprising staff costs of EUR5 mn, operating expenses of EUR2 mn and restructuring costs of EUR19 mn), as well as loan credit losses of EUR150 mn, relating to the year ended 31 December 2018, are disclosed under non-recurring items within 'Provisions/net (loss)/profit relating to NPE sales' under the underlying basis.

Reclassifications to current year information for items relating to the NPE sale (Project Helix) are disclosed under non-recurring items within 'Provisions/net (loss)/profit relating to NPE sales' under the underlying basis. These are disclosed in Section 'B.1. Unaudited reconciliation of the Income Statement for the year ended 31 December 2019 between statutory basis and underlying basis'.

IFRIC (from Unaudited Consolidated Income Statement, footnote 2)

Reclassifications to comparative information were also made for unrecognised interest on previously credit impaired loans which cured during the year ended 31 December 2018, amounting to EUR33 mn. This was reclassified from 'Net interest income' to 'Credit losses to cover credit risk on loans and advances to customers' in line with an IFRIC discussion, which took place in November 2018 (Presentation of unrecognised interest following the curing of a credit impaired financial asset (IFRS 9)).

 
 B. Group Financial Results - Underlying Basis (continued) 
 Unaudited Consolidated Balance Sheet 
======================================================================================================= 
 EUR mn                                       31.12.2019                         31.12.2018         + % 
                                                                               (restated(5) 
                                                                                          ) 
========================================   =============  ===============  ================  ========== 
 Cash and balances with central 
  banks                                            5,060                              4,610         10% 
 Loans and advances to banks                         321                                473        -32% 
 Debt securities, treasury 
  bills and equity investments                     1,906                              1,515         26% 
 Net loans and advances to 
  customers                                       10,722                             10,922         -2% 
 Stock of property                                 1,378                              1,427         -3% 
 Investment properties                               136                                127          6% 
 Other assets                                      1,574                              1,531          3% 
 Non-current assets and disposal 
  groups held for sale                                26                              1,470        -98% 
=========================================  =============  ===============  ================  ========== 
 Total assets                                     21,123                             22,075         -4% 
=========================================  =============  ===============  ================  ========== 
 Deposits by banks                                   533                                432         23% 
 Funding from central banks                            -                                830       -100% 
 Repurchase agreements                               168                                249        -32% 
 Customer deposits                                16,692                             16,844         -1% 
 Subordinated loan stock                             272                                271          0% 
 Other liabilities                                 1,169                              1,082          8% 
=========================================  =============  ===============  ================  ========== 
 Total liabilities                                18,834                             19,708         -4% 
=========================================  =============  ===============  ================  ========== 
 
 Shareholders' equity                              2,040                              2,121         -4% 
=========================================  =============  ===============  ================  ========== 
 Other equity instruments                            220                                220           - 
=========================================  =============  ===============  ================  ========== 
 Total equity excluding non-controlling 
  interests                                        2,260                              2,341         -3% 
=========================================  =============  ===============  ================  ========== 
 Non-controlling interests                            29                                 26         10% 
=========================================  =============  ===============  ================  ========== 
 Total equity                                      2,289                              2,367         -3% 
=========================================  =============  ===============  ================  ========== 
 Total liabilities and equity                     21,123                             22,075         -4% 
=========================================  =============  ===============  ================  ========== 
 
 Key Balance Sheet figures                                                    31.12.2018(4)           + 
  and ratios                                  31.12.2019       31.12.2018                       2019 vs 
                                                             Pro forma(3)                      2018 Pro 
                                                                                                  forma 
========================================   =============  ===============  ================  ========== 
 Gross loans (EUR mn)                             12,822           13,148            15,900         -2% 
=========================================  =============  ===============  ================  ========== 
 Allowance for expected loan 
  credit losses (EUR mn)                           2,096            2,254             3,852         -7% 
=========================================  =============  ===============  ================  ========== 
 Customer deposits (EUR mn)                       16,692           16,844            16,844         -1% 
=========================================  =============  ===============  ================  ========== 
 Loans to deposits ratio (net)                       64%              65%               72%     -1 p.p. 
=========================================  =============  ===============  ================  ========== 
 NPE ratio                                           30%              36%               47%     -6 p.p. 
=========================================  =============  ===============  ================  ========== 
 NPE coverage ratio                                  54%              47%               52%     +7 p.p. 
=========================================  =============  ===============  ================  ========== 
 Leverage ratio                                    10.0%            10.0%             10.0%           - 
=========================================  =============  ===============  ================  ========== 
 Capital ratios and risk weighted                                                                     + 
  assets                                      31.12.2019       31.12.2018     31.12.2018(4)     2019 vs 
                                                             Pro forma(3)                      2018 Pro 
                                                                                                  forma 
========================================   =============  ===============  ================  ========== 
 Common Equity Tier 1 (CET1) 
  ratio (transitional for IFRS 
  9)(1)                                            14.8%            15.4%          11.9%(2)     -60 bps 
=========================================  =============  ===============  ================  ========== 
 Total capital ratio                               18.0%            18.3%             14.9%     -30 bps 
=========================================  =============  ===============  ================  ========== 
 Risk weighted assets (EUR 
  mn)                                             12,890           14,016            15,373         -8% 
=========================================  =============  ===============  ================  ========== 
 
   1. The CET1 FL ratio as at 31 December 2019 (including the full impact 
   of IFRS 9) amounts to 13.1% (compared to 13.6% and 13.3% pro forma 
   for CNP and VEP as at 30 September 2019, 13.3% and 13.5% pro forma 
   for CNP as at 30 June 2019, 11.9% and 13.3% pro forma for Helix as 
   at 31 March 2019, and 10.1% and 13.5% pro forma for DTC and Helix as 
   at 31 December 2018). 2. The CET1 ratio transitional also for DTA as 
   at 31 December 2018 stood at 12.1%. 3. Pro forma for DTA and Helix 
   (see footnote 4) as at 31 December 2018. 4. Ignoring the classification 
   of the following portfolios as non-current assets held for sale as 
   at 31 December 2018: Helix of EUR1,148 mn (NBV) and Velocity1 of EUR6 
   mn (NBV). 5. Comparative information was restated following the change 
   in the classification of stock of properties which are leased out under 
   operating leases as investment properties. Please refer to Note 2.38 
   of the Consolidated Financial Statements for the year ended 31 December 
   2019 for details on the restatements on comparative information. The 
   changes did not have an impact on the results for the year or the equity 
   of the Group. p.p. = percentage points, bps = basis points, 100 basis 
   points (bps) = 1 p.p. 
 
   B.          Group Financial Results - Underlying Basis (continued) 
   B.1         Unaudited reconciliation of the Income Statement for the 

year ended 31 December 2019 between statutory basis and underlying basis

 
 EUR mn                    Underlying       Helix      NPE sales   Investment in     Tax related     Other   Statutory 
                             basis         portfolio                 associate          items                  basis 
 Net interest income                344           34           -                -                -    (12)         366 
                        ===============  ===========  ==========  ===============  ===============  ======  ========== 
 Net fee and 
  commission income                 150           12           -                -                -       -         162 
                        ===============  ===========  ==========  ===============  ===============  ======  ========== 
 Net foreign exchange 
  gains and net gains 
  on financial 
  instrument 
  transactions and 
  disposal/dissolution 
  of subsidiaries and 
  associates                         38            -           -                -                -       7          45 
                        ===============  ===========  ==========  ===============  ===============  ======  ========== 
 Insurance income net 
  of claims and 
  commissions                        58            -           -                -                -       -          58 
                        ===============  ===========  ==========  ===============  ===============  ======  ========== 
 Net gains from 
  revaluation and 
  disposal of 
  investment 
  properties and on 
  disposal of stock 
  of property                        32            -           -                -                -     (4)          28 
                        ===============  ===========  ==========  ===============  ===============  ======  ========== 
 Other income                        29            -           -                -                -       -          29 
                        ---------------  -----------  ----------  ---------------  ---------------  ------  ---------- 
 Total income                       651           46           -                -                -     (9)         688 
                        ===============  ===========  ==========  ===============  ===============  ======  ========== 
 Total expenses                   (410)         (36)        (15)                -             (19)   (113)       (593) 
                        ---------------  -----------  ----------  ---------------  ---------------  ------  ---------- 
 Operating profit                   241           10        (15)                -             (19)   (122)          95 
                        ===============  ===========  ==========  ===============  ===============  ======  ========== 
 Loan credit losses               (146)         (16)        (71)                -                -       9       (224) 
                        ===============  ===========  ==========  ===============  ===============  ======  ========== 
 Impairments of other 
  financial and 
  non-financial assets             (22)            -           -                -              (8)       -        (30) 
                        ===============  ===========  ==========  ===============  ===============  ======  ========== 
 Provisions for 
  litigation, claims, 
  regulatory and other 
  matters                          (10)            -           -                -                -      10           - 
                        ===============  ===========  ==========  ===============  ===============  ======  ========== 
 Remeasurement of 
  investment in 
  associate upon 
  classification as 
  held for sale                       -            -           -             (26)                -       -        (26) 
                        ===============  ===========  ==========  ===============  ===============  ======  ========== 
 Share of profit from 
  associates                          -            -           -                5                -       -           5 
                        ---------------  -----------  ----------  ---------------  ---------------  ------  ---------- 
 Profit/(loss) before 
  tax and 
  non-recurring items                63          (6)        (86)             (21)             (27)   (103)       (180) 
                        ===============  ===========  ==========  ===============  ===============  ======  ========== 
 Tax                                (3)            -           -                -              115       -         112 
                        ===============  ===========  ==========  ===============  ===============  ======  ========== 
 Profit attributable 
  to non-controlling 
  interests                         (2)            -           -                -                -       -         (2) 
                        ---------------  -----------  ----------  ---------------  ---------------  ------  ---------- 
 Profit/(loss) after 
  tax and before 
  non-recurring items 
  (attributable to the 
  owners of the 
  Company)                           58          (6)        (86)             (21)               88   (103)        (70) 
                        ===============  ===========  ==========  ===============  ===============  ======  ========== 
 Advisory and other 
  restructuring costs 
  - organic                        (22)            -           -                -                -      22           - 
                        ---------------  -----------  ----------  ---------------  ---------------  ------  ---------- 
 Profit/(loss) after 
  tax - organic* 
  (attributable to the 
  owners of the 
  Company)                           36          (6)        (86)             (21)               88    (81)        (70) 
                        ===============  ===========  ==========  ===============  ===============  ======  ========== 
 Restructuring costs - 
  Voluntary Staff Exit 
  Plan (VEP)                       (81)            -           -                -                -      81           - 
                        ===============  ===========  ==========  ===============  ===============  ======  ========== 
 Provisions/net loss 
  relating to NPE 
  sales                            (92)            6          86                -                -       -           - 
                        ===============  ===========  ==========  ===============  ===============  ======  ========== 
 Loss on remeasurement 
  of investment in 
  associate upon 
  classification as 
  held for sale (CNP) 
  net of share of 
  profit from 
  associates                       (21)            -           -               21                -       -           - 
                        ===============  ===========  ==========  ===============  ===============  ======  ========== 
 Reversal of 
  impairment of DTA 
  and impairment of 
  other tax 
  receivables                        88            -           -                -             (88)       -           - 
                        ===============  ===========  ==========  ===============  ===============  ======  ========== 
 Loss after tax - 
  attributable to the 
  owners of the 
  Company                          (70)            -           -                -                -       -        (70) 
                        ===============  ===========  ==========  ===============  ===============  ======  ========== 
 

*This is the profit/(loss) after tax (attributable to the owners of the Company), before restructuring costs relating to the voluntary staff exit plan (VEP), the provisions/net loss relating to NPE sales (for further details please refer to Section B.3.4), the net loss on remeasurement of investment in associate upon classification as held for sale (CNP), and the reversal of impairment of DTA and impairment of other tax receivables.

   B.          Group Financial Results - Underlying Basis (continued) 

B.1 Unaudited reconciliation of the Income Statement for the year ended 31 December 2019 between statutory basis and underlying basis (continued)

The reclassification differences between the statutory basis and underlying basis mainly relate to the impact from 'non-recurring items' and are explained below:

 
     Helix portfolio 
       *    Net interest income of EUR34 mn and net fee and 
            commission income of EUR12 mn relating to the NPE 
            sale (Helix) is disclosed under non--recurring items 
            within 'Provisions/net loss relating to NPE sales' 
            under the underlying basis. 
 
       *    Total expenses include staff costs of EUR6 mn, 
            restructuring costs of EUR10 mn and operating 
            expenses of EUR20 mn relating to the NPE sale ( elix) 
            , and are presented within 'Provisions/net loss 
            relating to NPE sales' under the underlying basis. 
 
 
       *    Net loan credit losses of EUR16 mn are disclosed 
            under non-recurring items within 'Provisions/net loss 
            relating to NPE sales' under the underlying basis. 
 
 
 
      NPE sales 
       *    Total expenses include restructuring costs of EUR15 
            mn, mainly relating to the sale of NPEs and are 
            presented within 'Provisions/net loss relating to NPE 
            sales' under the underlying basis. 
 
 
       *    Net loan credit losses of EUR71 mn within the context 
            of IFRS 9 were recorded as a result of the 
            anticipated balance sheet de-risking through further 
            NPE sales in the future and are disclosed under 
            non-recurring items within 'Provisions/net loss 
            relating to NPE sales' under the underlying basis. 
Investment in associate 
 
       *    Loss on remeasurement of investment in associate upon 
            classification as held for sale (CNP) net of share of 
            profit from associates of EUR21 mn comprises the 
            share of profit from associate of EUR5 mn which is 
            reported in the 'Share of profit from associates' 
            under the statutory basis and the loss on 
            remeasurement of EUR26 mn which is classified as 
            'Remeasurement of investment in associate upon 
            classification as held for sale' under the statutory 
            basis. 
 
 
 
      Tax related items 
       *    Reversal of impairment of the deferred tax asset 
            amounting to EUR115 mn included within 'Income Tax' 
            under the statutory basis is classified as a 
            non--recurring item and disclosed within 'Reversal of 
            impairment of DTA and impairment of other tax 
            receivables' under the underlying basis. Similarly, 
            levy in the form of a guarantee fee relating to the 
            revised income tax legislation of EUR19 mn, which has 
            been disclosed within 'Reversal of impairment of DTA 
            and impairment of other tax receivables' under the 
            underlying basis, is disclosed within 'Special levy 
            on deposits on credit institutions in Cyprus, 
            contribution to Single Resolution Fund and other 
            levies' under the statutory basis. 
 
 
       *    Impairment of other financial assets of EUR8 mn, 
            which are included in 'Credit losses of other 
            financial instruments' under the statutory basis, 
            relate to the impairment of Greek tax receivables and 
            are classified as a non--recurring item and disclosed 
            within 'Reversal of impairment of DTA and impairment 
            of other tax receivables' under the underlying basis. 
 
 
 
      Other reclassifications 
       *    Advisory and other restructuring costs of 
            approximately EUR22 mn included in 'Other operating 
            expenses' under the statutory basis are separately 
            presented under the underlying basis , since they 
            represent one-off items. 
 
 
       *    Provisions for litigation, claims, regulatory and 
            other matters amounting to EUR10 mn included in 
            'Other operating expenses' under the statutory basis, 
            are separately presented under the underlying basis, 
            since they mainly relate to cases that arose outside 
            the normal activities of the Group. 
 
 
       *    Restructuring costs relating to voluntary staff exit 
            plan amounting to EUR81 mn and included within 'Staff 
            costs' under the statutory basis, are separately 
            presented under the underlying basis, since they 
            represent one-off items. 
 
 
       *    Net gains on loans and advances to customers at FVPL 
            of EUR3 mn included in 'Loan credit losses' under the 
            underlying basis are included in 'Net gains on 
            financial instrument transactions and 
            disposal/dissolution of subsidiaries and associates' 
            under the statutory basis. Their classification under 
            the underlying basis is consistent to the net losses 
            on loans and advances to customers at amortised cost. 
 
 
       *    Profit from the disposal of subsidiaries of c.EUR4 mn 
            included in 'Net gains from revaluation and disposal 
            of investment properties and on disposal of stock of 
            properties' under the underlying basis, is included 
            in 'Net gains on financial instrument transactions 
            and disposal/dissolution of subsidiaries and 
            associates' under the statutory basis, since it is 
            considered as a one-off item. 
 
 
       *    An amount of c.EUR12 mn relating to a one - off 
            charge included in 'Net interest income' under the 
            statutory basis, is presented within 'Loan credit 
            losses' under the underlying basis, given that this 
            was a non-recurring item, which is related to a 
            change in the method of amortising arrangement fees. 
 

B. Group Financial Results - Underlying Basis (continued)

B.2. Balance Sheet Analysis

B.2.1 Capital Base

Total equity excluding non-controlling interests totalled EUR2,260 mn at 31 December 2019, compared to EUR2,454 mn at 30 September 2019 and EUR2,341 mn at 31 December 2018. Shareholders' equity totalled EUR2,040 mn at 31 December 2019, compared to EUR2,234 mn at 30 September 2019 and EUR2,121 mn at 31 December 2018.

The Common Equity Tier 1 capital (CET1) ratio on an IFRS 9 transitional basis stood at 14.8% at 31 December 2019, compared to 15.2% at 30 September 2019 (and 14.9% pro forma for the sale of investment in CNP Cyprus Insurance Holdings Ltd (CNP) (referred to as "pro forma for CNP") and for the voluntary staff exit plan (VEP), collectively referred to as "pro forma for CNP and VEP"), to 14.9% at 30 June 2019 (and 15.2% pro forma for CNP) and to 11.9% at 31 December 2018 (adjusted to take into account the deferred tax assets (DTAs) which were fully phased in as of 1 January 2019). During 4Q2019 the CET1 ratio was positively affected mainly by the decrease in risk weighted assets (RWAs) and the completion of the sale of investment in CNP, and negatively affected mainly by the one-off cost of EUR81 mn for the completion of the Voluntary Staff Exit Plan and the additional loan credit losses (within the context of IFRS 9) of EUR75 mn, as a result of the anticipated balance sheet de-risking through further NPE sales in the future.

The Group has elected to apply the EU transitional arrangements for regulatory capital purposes (EU Regulation 2017/2395) where the impact on the impairment amount from the initial application of IFRS 9 on the capital ratios is phased-in gradually. The amount added each year decreases based on a weighting factor until the impact of IFRS 9 is fully absorbed back to CET1 at the end of the five years. The impact on the capital position for the year 2018 was 5% of the impact on the impairment amounts from the initial application of IFRS 9, increasing to 15% (cumulative) for the year 2019 and to 30% (cumulative) for the year 2020. At 1 January 2020, the CET1 ratio on an IFRS 9 transitional basis stood at 14.5%, resulting mainly from the phasing-in of the transitional arrangements for IFRS 9.

The CET1 ratio on a fully loaded basis (including the full impact of IFRS 9) amounted to 13.1% as at 31 December 2019, compared to 13.6% at 30 September 2019 (and 13.3% pro forma for CNP and VEP), and to 10.1% at 31 December 2018 (and 13.5% pro forma for DTC and Helix). On a transitional basis and on a fully phased-in basis, after the five-year period of transition is complete, the impact of IFRS 9 is expected to be manageable and within the Group's capital plans.

The Total Capital ratio stood at 18.0% as at 31 December 2019 , compared to 18.2% as at 30 September 2019 (and 17.9% pro forma for CNP and VEP) and to 14.9% at 31 December 2018 (and 18.3% pro forma for DTC and Helix). At 1 January 2020, the Total Capital ratio stood at 17.7%, resulting mainly from the phasing-in of the transitional arrangements for IFRS 9.

The Group's capital ratios are above the minimum CET1 regulatory capital requirement of 10.5% (comprising a 4.5% Pillar I requirement, a 3.0% Pillar II requirement, the Capital Conservation Buffer of 2.5% and the Other Systemically Important Institution Buffer of 0.5%) and the overall Total Capital requirement of 14.0%, comprising an 8.0% Pillar I requirement (of which up to 1.5% can be in the form of Additional Tier 1 capital and up to 2.0% in the form of Tier 2 capital), a 3.0% Pillar II requirement (in the form of CET1), the Capital Conservation Buffer of 2.5% and the Other Systemically Important Institution Buffer of 0.5%. The European Central Bank (ECB) has also provided non-public guidance for an additional Pillar II CET1 buffer. Pillar II add-on capital requirements derive from the context of the Supervisory Review and Evaluation Process (SREP), which is a point in time assessment, and are therefore subject to change over time.

In accordance with the provisions of the Macroprudential Oversight of Institutions Law of 2015, the CBC is the responsible authority for the designation of banks that are Other Systemically Important Institutions (O-SIIs) and for the setting of the O-SII buffer requirement for these systemically important banks. The Group has been designated as an O-SII and the O-SII buffer currently set by the CBC for the Group is 2%. This buffer is being phased-in gradually, having started from 1 January 2019 at 0.5% and increasing by 0.5% every year thereafter, until being fully implemented (2.0%) on 1 January 2022.

Following the annual SREP performed by the ECB in 2019 and based on the final 2019 SREP decision received in December 2019, the Group's minimum phased-in CET1 capital ratio and Total Capital ratio remain unchanged, when ignoring the phasing-in of the Other Systemically Important Institution Buffer. The Group's phased-in CET1 capital ratio will be 11.0%, comprising a 4.5% Pillar I requirement, a 3.0% Pillar II requirement, the Capital Conservation Buffer of 2.5% (fully phased-in as of 1 January 2019) and the Other Systemically Important Institution Buffer of 1.0%. The Group's Total Capital requirement will be 14.5%, comprising an 8.0% Pillar I requirement, a 3.0% Pillar II requirement, the Capital Conservation Buffer of 2.5% and the Other Systemically Important Institution Buffer of 1.0%. The final 2019 SREP decision is effective from January 2020.

The recent developments on the regulatory capital ratios due to the COVID-19 outbreak are set out further below.

B. Group Financial Results - Underlying Basis (continued)

B.2. Balance Sheet Analysis (continued)

B.2.1 Capital Base (continued)

The European Banking Authority (EBA) final guidelines on SREP and supervisory stress testing and the Single Supervisory Mechanism's (SSM) 2018 SREP methodology provide that own funds held for the purposes of Pillar II Guidance cannot be used to meet any other capital requirements (Pillar I, Pillar II requirements or the combined buffer requirement), and therefore cannot be used twice. Following the annual SREP performed by the ECB in 2019 and based on the final 2019 ECB decision received in December 2019, the new provisions are effective from January 2020.

The Group capital ratios remain above the SREP requirements.

Based on the SREP decisions of prior years, the Company and the Bank were under a regulatory prohibition for equity dividend distribution and therefore no dividends were declared or paid during years 2019 and 2018. Following the 2019 SREP decision, the Company and the Bank are still under equity dividend distribution prohibition. This prohibition does not apply if the distribution is made via the issuance of new ordinary shares to the shareholders, which are eligible as CET1 capital. No prohibition applies to the payment of coupons on any AT1 capital instruments issued by the Company or the Bank.

Share premium reduction

Bank

The Bank will proceed (subject to approvals mainly by the ECB and the Court of Cyprus) with a capital reduction process which will result in the reclassification of c.EUR619 mn of the Bank's share premium balance as distributable reserves, which shall be available for distribution to the shareholders of the Bank, resulting in total net distributable reserves of c.EUR800 mn on a pro forma basis (31 December 2019). The reduction of capital will not have any impact on regulatory capital or the total equity position of the Bank or the Group.

The distributable reserves provide the basis for the calculation of distributable items under the CRR, which provides that coupons on AT1 capital instruments may only be funded from distributable items.

Company

The Company (Bank of Cyprus Holdings PLC) will proceed (subject to approval by the shareholders, the ECB and the Irish High Court) with a capital reduction process which will result in the reclassification of EUR700 mn of the Company's share premium as distributable reserves. This will increase the distributable reserves of the Company to c.EUR1 bn on a pro forma basis (31 December 2019). The capital reduction has been proposed as a special resolution for approval by shareholders at the Company's Annual General Meeting scheduled on 26 May 2020. The capital reduction will not have any impact on regulatory capital or the total equity position of the Company, the Bank or the Group.

The distributable reserves provide the basis for the calculation of distributable items under the CRR, which provides that coupons on AT1 capital instruments may only be funded from distributable items.

Additional Tier 1

In December 2018, the Company proceeded with the issuance of EUR220 mn of Additional Tier 1 Capital Securities (AT1). AT1 constitutes an unsecured and subordinated obligation of the Company. The coupon is at 12.50% and is payable on a discretionary basis, semi-annually. The coupon payments to AT1 holders were made in June and December 2019 and were recognised in retained earnings.

Legislative amendments for the conversion of DTA to DTC

Legislative amendments allowing for the conversion of specific deferred tax assets (DTA) into deferred tax credits (DTC) were adopted by the Cyprus Parliament on 1 March 2019 and published in the Official Gazette of the Republic on 15 March 2019. The law amendments cover the utilisation of income tax losses transferred from Laiki Bank to the Bank in March 2013. The introduction of CRD IV in January 2014 and its subsequent phasing-in led to a more capital-intensive treatment of this DTA for the Bank. The law amendments resulted in an improved regulatory capital treatment, under Capital Requirements Regulation (EU) No. 575/2013 ("CRR") , of the DTA amounting to c.EUR285 mn or a CET1 uplift of c.190 bps.

B. Group Financial Results - Underlying Basis (continued)

B.2. Balance Sheet Analysis (continued)

B.2.1 Capital Base (continued)

Legislative amendments for the conversion of DTA to DTC (continued)

The Group understands that, in response to concerns raised by the European Commission with regard to the provision of state aid arising out of the treatment of such tax losses, the Cyprus Government is considering the adoption of modifications to the Law, potentially including requirements for an additional annual fee over and above the 1.5% annual guarantee fee already acknowledged to maintain the conversion of such DTAs into tax credits. In anticipation of such modifications the Group has recorded an additional amount of EUR13 mn by way of an estimated additional fee (for the years 2018 and 2019), bringing the total guarantee fee recognised for FY2019 to EUR19 mn .

Project Helix

In June 2019, Project Helix was completed resulting in a positive impact of c.140 bps on both the Group's CET1 and Total Capital ratios, mainly from the release of risk weighted assets. Project Helix had an overall net positive impact on the Group capital ratios of c.60 bps.

Sale of investment in CNP Cyprus Insurance Holdings Ltd

In October 2019, the sale of the Group's investment in its associate CNP Cyprus Insurance Holdings Limited ("CNP") was completed, resulting in a positive impact of c.30 bps on both the Group's CET1 and Total Capital ratios, mainly from the release of risk weighted assets. The shareholding had been acquired as part of the acquisition of certain operations of Laiki Bank in 2013 and was sold to CNP Assurances S.A. for a cash consideration of EUR97.5 mn.

Voluntary Staff Exit Plan

In October 2019, the Group completed a voluntary staff exit plan (VEP) at a total cost of EUR81 mn, recorded in the consolidated income statement in 4Q2019, resulting in a negative impact of c.60 bps on both the Group's CET1 and Total Capital ratios.

Further NPE sales in the future

Against the backdrop of market volatility arising out of the COVID-19 pandemic, the Group continues to work with its adv isers towards the sale of a portfolio of NPEs in the future. Due to prevailing market and operational conditions, this process is likely to take longer than originally anticipated. In the context of IFRS 9, the Bank recognised additional loan credit losses of EUR75 mn in 4Q2019, with a negative capital impact of 46 bps, as a result of the anticipated balance sheet de-risking through further NPE sales in the future. On completion of an NPE trade, the Group's capital ratios would benefit from the RWA reduction, subject to regulatory approval.

Implications on capital from the Outbreak of COVID-19

The Group is closely monitoring developments in, and the effects of COVID-19 on both the global and Cypriot economy. The ECB has announced a package of positive measures that should help to support the capital position of the Bank, in order to secure favourable conditions of financing for the economy with the aim to mitigate the effects of the crisis. Specifically, the measures increase the Group's capital base available to absorb potential losses due to the crisis. In addition, the early adoption of CRD V for the composition of the Pillar II Requirement provide flexibility regarding the Group's compliance with the minimum capital requirement of Pillar II.

The ECB's capital easing measures for COVID-19 will increase the Group's CET1 buffer by 131 bps following the frontloading of the new rules on the Pillar II Requirement composition, to allow banks to use Additional Tier 1 (AT1) capital and Tier 2 (T2) capital to meet Pillar II Requirements and not only by CET1, initially scheduled to come into effect in January 2021. The Total SREP capital requirement remains unchanged. In addition, the ECB allows banks to operate temporarily below the level of Pillar II Guidance, the capital conservation buffer (CCB) and the countercyclical buffer. It is noted that the countercyclical buffer is 0% for Cypriot banks.

In addition, in April 2020 the CBC decided to delay the phasing-in of the 1 January 2021 O-SII buffer (0.5% for the Bank) by 12 months. Consequently, the O-SII buffer will be fully phased-in on 1 January 2023, instead of 1 January 2022 as originally set.

B. Group Financial Results - Underlying Basis (continued)

B.2. Balance Sheet Analysis (continued)

B.2.1 Capital Base (continued)

Implications on capital from the Outbreak of COVID-19 ( continued)

Following the COVID-19 outbreak and the resultant volatile market and economic environment, the Fair Value Reserve of the Fair Value through Other Comprehensive Income (FVOCI) debt security portfolio of the Group held as at 31 December 2019 has decreased by EUR39 mn on 24 April 2020. This change is recognised directly in equity i.e. through Other Comprehensive Income (OCI). Furthermore, on 24 April 2020, the Group held Cyprus sovereign debt securities of a nominal amount of EUR772 mn (compared to EUR477 mn on 31 December 2019), of which EUR350 mn is held at FVOCI portfolio and EUR422 mn is held at amortised cost portfolio. The increase since the year end is mainly due to the Group's participation on the issuance of 52-week treasury bills of the Cyprus Government in April 2020.

For further information please refer to Note 56 'Events after the reporting date' of the Consolidated Financial Statements for the year ended 31 December 2019.

B. Group Financial Results - Underlying Basis (continued)

B.2. Balance Sheet Analysis (continued)

B.2.2 Regulations and Directives

B.2.2.1 Revised rules on capital and liquidity (CRR II and CRD V)

On 27 June 2019, the revised rules on capital and liquidity (CRR II and CRD V) came into force. As an amending regulation, the existing provisions of CRR apply, unless they are amended by CRR II. Member states are required to transpose the CRD V into national law. Certain provisions took immediate effect (primarily relating to Minimum Requirement for Own Funds and Eligible Liabilities, MREL), but most changes will start to apply from mid-2021. Certain aspects of CRR II are dependent on final technical standards to be issued by the EBA and adopted by the European Commission. The key changes introduced consist of, among others, changes to qualifying criteria for CET1, AT1 and Tier 2 instruments, introduction of requirements for MREL and a binding Leverage Ratio requirement and a Net Stable Funding Ratio (NSFR).

B.2.2.2 Bank Recovery and Resolution Directive (BRRD)

Minimum Requirement for Own Funds and Eligible Liabilities (MREL)

The Bank Recovery and Resolution Directive (BRRD) requires that from January 2016 EU member states shall apply the BRRD's provisions requiring EU credit institutions and certain investment firms to maintain a minimum requirement for own funds and eligible liabilities (MREL), subject to the provisions of the Commission Delegated Regulation (EU) 2016/1450. On 27 June 2019, as part of the reform package for strengthening the resilience and resolvability of European banks, the BRRD came into effect and must be transposed into national law. In addition, certain provisions on MREL have been introduced in CRR which also came into force on 27 June 2019 as part of the reform package and took immediate effect.

The Bank has received formal notification from the Single Resolution Board (SRB), of its draft decision for the binding minimum requirement for own funds and eligible liabilities (MREL) for the Bank, determined as the preferred resolution point of entry. The MREL requirement has been set at 28.36% of risk weighted assets as of 30 June 2019 and must be met by 31 December 2025. This MREL requirement would be equivalent to 18.54% of total liabilities and own funds (TLOF) as at 30 June 2019. The MREL requirement is in line with the Bank's expectations, and largely in line with its funding plans.

The MREL requirements remain subject to final confirmation by the SRB. This decision is based on the current legislation, it is expected to be updated annually and could be subject to subsequent changes by the resolution authorities, especially considering the developments of the BRRD and its transposition into the local legislation.

The MREL ratio of the Bank as at 31 December 2019, calculated according to SRB's eligibility criteria currently in effect and based on the Bank's internal estimate, stood at 18.54% of RWAs .

B. Group Financial Results - Underlying Basis (continued)

B.2. Balance Sheet Analysis (continued)

B.2.3 Funding and Liquidity

Funding

Funding from Central Banks

At 31 December 2019, the Bank had no funding from central banks. At 31 December 2018, the Bank's funding from central banks amounted to EUR830 mn, which related to ECB funding, comprising solely of funding through the Targeted Longer-Term Refinancing Operations (TLTRO II). In 3Q2019, the Bank decided to early repay the ECB funding of EUR830 mn, given its comfortable liquidity position.

Deposits

Customer deposits totalled EUR16,692 mn at 31 December 2019, compared to EUR16,473 mn at 30 September 2019 and EUR16,844 mn at 31 December 2018, remaining broadly flat yoy.

The Bank's deposit market share in Cyprus reached 35.1% as at 31 December 2019, compared to 34.6% as at 30 September 2019. Customer deposits accounted for 79% of total assets and 89% of total liabilities at 31 December 2019.

The net Loans to Deposit ratio (L/D) stood at 64% as at 31 December 2019, compared to 66% as at 30 September 2019 and 65% at 31 December 2018 pro forma for Helix. The L/D ratio had reached a peak of 151% as at 31 March 2014.

Subordinated Loan Stock

At 31 December 2019 the Bank's subordinated loan stock (including accrued interest) amounted to EUR272 mn (compared to EUR268 mn at 30 September 2019 and EUR271 mn as at 31 December 2018) and relates to unsecured subordinated Tier 2 Capital Notes of nominal value EUR250 mn, issued by the Bank in January 2017.

Liquidity

At 31 December 2019 the Group Liquidity Coverage Ratio (LCR) stood at 208% (compared to 218% at 30 September 2019 and 231% at 31 December 2018) and was in compliance with the minimum regulatory requirement of 100%.

The liquidity surplus at 31 December 2019 amounted to EUR3.2 bn, compared to EUR3.0 bn at 30 September 2019, EUR3.8 bn at 30 June 2019, EUR2.7 bn at 31 March 2019 and EUR3.1 bn at 31 December 2018. The increase in 2Q2019 reflects a EUR1.2 bn increase in liquidity on completion of Helix. The decrease in 3Q2019 reflects the repayment of ECB funding (TLTRO) amounting to EUR830 mn.

The Net Stable Funding Ratio (NSFR) has not yet been introduced. It will become a regulatory indicator when CRR II is enforced, with the limit set at 100%. At 31 December 2019, the Group's NSFR, on the basis of Basel standards, stood at 127% (compared to 122% at 30 September 2019 and 119% at 31 December 2018).

Implications on liquidity from the Outbreak of COVID-19

Resulting from the outbreak of COVID-19, the ECB has announced a positive package of measures including that the ECB will allow banks to temporarily operate below the LCR minimum requirement. In addition, the ECB decided on additional longer-term refinancing operations (LTROs) through a full-spread fixed-rate auction equal to the average deposit facility interest rate. Similarly, the ECB announced that for the TLTRO III operation in June 2020, considerably more favourable terms will be applied during the period from June 2020 to June 2021 to all TLTRO III operations outstanding during that same time.

The Governing Council of the ECB on 18 March 2020 decided to launch a new Pandemic Emergency Purchase Programme (PEPP) for an amount of EUR750 bn and purchases will be conducted until the end of 2020. Furthermore, it was decided to expand the range of eligible assets under the Corporate Sector Purchase Programme (CSPP) to non-financial commercial paper and to ease the collateral standards by adjusting the main risk parameters of the collateral framework.

For further information please refer to Note 56 'Events after the reporting date' of the Consolidated Financial Statements for the year ended 31 December 2019.

B. Group Financial Results - Underlying Basis (continued)

B.2. Balance Sheet Analysis (continued)

B.2.4 Loans

Group gross loans totalled EUR12,822 mn at 31 December 2019 , compared to EUR 13,035 mn at 30 September 2019 and EUR15,900 mn at 31 December 2018 (when ignoring the classification of the Helix loan portfolio as a disposal group held for sale). Pro forma for Helix, gross loans totalled EUR13,148 mn at 31 December 2018. Gross loans in Cyprus totalled EUR12,736 mn at 31 December 2019, accounting for 99% of Group gross loans, compared to EUR15,702 mn at 31 December 2018 (when ignoring the classification of the Helix loan portfolio as a disposal group held for sale), accounting for 99% of Group gross loans.

The reduction in gross loans by 19% since 31 December 2018 is attributed mainly to the completion of Project Helix (sale of EUR2.8 bn of gross loans of which EUR2.7 bn related to non-performing loans) and to a lesser extent to the completion of Project Velocity (sale of EUR30 mn gross loans as at the date of disposal, relating wholly to non-performing loans) in 2Q2019.

New loans granted in Cyprus reached EUR443 mn for 4Q2019, compared to EUR491 mn for 3Q2019 (down 10% qoq). New loans granted in Cyprus reached EUR2,045 mn for FY2019, compared to EUR1,870 mn for FY2018 (up 9% yoy), and reached the highest level of new lending in Cyprus since FY2015.

At 31 December 2019, the Group net loans and advances to customers totalled EUR10,722 mn (compared to EUR10,971 mn at 30 September 2019 and EUR10,922 mn at 31 December 2018).

At 31 December 2018, net loans and advances to customers of EUR1,154 mn were classified as a disposal group held

for sale   in line with IFRS 5, related to Project Helix (EUR1,148 mn) and Velocity 1 (EUR6 mn). 

The Bank is the single largest credit provider in Cyprus with a market share of 41.1% at 31 December 2019, compared to 40.8% at 30 September 2019, 41.3% at 30 June 2019, 46.7% at 31 March 2019 and 45.4% at 31 December 2018, with the reduction in 2Q2019 reflecting the derecognition of the Helix portfolio on completion.

B. Group Financial Results - Underlying Basis (continued)

B.2. Balance Sheet Analysis (continued)

B.2.5 Loan portfolio quality

Tackling the Group's loan portfolio quality remains the top priority for management. The Group has continued to make steady progress across all asset quality metrics and the loan restructuring activity has continued. The Group has been successful in engineering restructuring solutions across the spectrum of its loan portfolio.

Non-performing exposures (NPEs) as defined by the European Banking Authority (EBA) were reduced by EUR205 mn or 5% during 4Q2019 , bringing the total organic reduction in NPEs for FY2019 to EUR889 mn, ahead of the target for organic NPE reduction of c.EUR800 mn for 2019. The Group has recorded organic NPE reductions for nineteen consecutive quarters.

The NPEs at 31 December 2019 amounted to EUR3,880 mn, compared to EUR4,085 mn at 30 September 2019 and EUR7,419 mn at 31 December 2018, reflecting a reduction of 48% yoy, driven mainly by the completion of Project Helix.

The NPEs account for 30% of gross loans as at 31 December 2019, compared to 47% at 31 December 2018 (when ignoring the classification of the Helix and Velocity 1 portfolios as disposal groups held for sale), an improvement of 17 p.p. yoy. Pro forma for Helix (and Velocity 1), the NPEs accounted for 36% of gross loans at 31 December 2018.

The NPE coverage ratio improved to 54% at 31 December 2019 , compared to 52% at 31 December 2018 (when ignoring the classification of the Helix and Velocity 1 portfolios as disposal groups held for sale), an improvement of 2 p.p. yoy. Pro forma for Helix (and Velocity 1), the NPE coverage ratio stood at 47% at 31 December 2018.

When taking into account tangible collateral at fair value, NPEs are fully covered.

 
 
                                        31.12.2019           30.09.2019 
                                              % gross              % gross 
                                       EUR     loans      EUR mn    loans 
                                       mn 
 ===============================   ========  ========  =========  ======== 
 
  NPEs as per EBA definition          3,880     30.3%     4,085      31.3% 
 
 Of which, in pipeline 
  to exit:                             428     3.3%       530       4.1% 
 -NPEs with forbearance 
  measures, no arrears(1) 
===============================    ========  ========  =========  ======== 
 1. The analysis is performed on a customer basis. 
 
 

B. Group Financial Results - Underlying Basis (continued)

B.2. Balance Sheet Analysis (continued)

B.2.5 Loan portfolio quality (continued)

Project Helix

In June 2019, the Group announced the completion of Project Helix, that refers to the sale of a portfolio of loans with a gross book value of EUR2.8 bn (of which EUR2.7 bn related to non-performing loans) secured by real estate collateral to certain funds affiliated with Apollo Global Management LLC, the agreement for which was announced on 28 August 2018.

Upon completion of Project Helix, the Group's gross NPEs were c.70% lower than its peak in 2014. Project Helix reduced the NPE ratio by c.11 p.p. to 33% as at 30 June 2019.

Cash consideration of c.EUR1.2 bn was received on completion, reflecting adjustments resulting from, inter alia, loan repayments received on the Helix portfolio since the reference date of 31 March 2018.

The participation of the Bank in the senior debt in relation to financing the transaction was syndicated down from the initial level of EUR450 mn to c.EUR45 mn, representing c.4% of the total acquisition funding.

ESTIA

In July 2018 the Government announced a scheme aimed at addressing NPEs backed by primary residence, known as ESTIA (the 'Scheme'). The ESTIA eligible portfolio of c.EUR0.8 bn of retail core NPEs as at 31 December 2019, referred to the potentially eligible portfolio following on-going detailed assessment based on the Bank's available data on Open Market Value (OMV) and NPE status. Eligibility criteria related primarily to the OMV of the residence, total income and net wealth of the household. These act as a clear definition of socially protected borrowers, acting as an enabler against strategic defaulters. In accordance with the Scheme, the eligible loans are to be restructured to the lower of the contractual balance and the OMV. The Government subsidises one third of the instalment of the restructured loan, subject to the borrowers servicing their restructured loans.

In July 2019 the Memorandum of Understanding was signed by the institutions and the Government for participation in the Scheme, which was officially launched in September 2019. According to the updated timeline provided by the Government in November 2019, application submissions continued until the end of the year. The participating institutions evaluate the applications and offer restructuring solutions, whilst at the same time, the applications are being reviewed and approved by the Government.

The Scheme is expected to resolve part of the ESTIA-eligible portfolio (EUR41 mn as at 10 April 2020), to identify non-viable customers for which alternative restructuring solutions are being considered, including by the Government (EUR30 mn as at 10 April 2020), and to facilitate the resolution of the remaining customers (EUR745 mn as at 10 April 2020), mainly by focusing on realising collateral through consensual and non-consensual foreclosures.

Over 80% of the applications submitted by 31 December 2019 currently remain incomplete. Following the outbreak of COVID-19, the deadline for borrowers to complete their application has been extended by three months to June 2020.

   Project Velocity   1 

In June 2019, the Bank completed the sale of a non-performing loan portfolio of primarily retail unsecured exposures, with a contractual balance of EUR245 mn and a gross book value of EUR34 mn as at the reference date of 30 September 2018 (known as Project Velocity 1) to APS Delta s.r.o. This portfolio comprised 9,700 heavily delinquent borrowers, including 8,800 private individuals and 900 small-to-medium-sized enterprises. The gross book value of this portfolio as at the date of disposal was EUR30 mn. The sale was broadly neutral to both the profit and loss and to capital.

   Project Velocity   2 

In January 2020, the Bank entered into an agreement with B2Kapital Cyprus Ltd, to sell a non-performing loan portfolio of primarily retail unsecured exposures, with a contractual balance of EUR398 mn and gross book value of EUR144 mn as at the reference date of 31 August 2019, known as Project Velocity 2. This portfolio comprises of c.10.000 borrowers, including c.8.400 private individuals and c.1.600 small-to-medium-sized enterprises. As at 31 December 2019, the portfolio is classified as a disposal group held for sale as at 31 December 2019, with a gross book value of EUR139 mn. The transaction resulted in a reversal of impairment of EUR6 mn recorded in 4Q2019, under 'Provisions/net loss relating to NPE sales' in the underlying basis income statement and is expected to be capital neutral on completion. The sale is subject to the necessary approvals and is expected to be completed within 2Q2020.

B. Group Financial Results - Underlying Basis (continued)

B.2. Balance Sheet Analysis (continued)

B.2.5 Loan portfolio quality (continued)

Additional strategies to accelerate de-risking

The Group continues to assess the potential to accelerate the decrease in NPEs on its balance sheet through additional sales of NPEs in the future. To that extent the Group continues to review the feasibility of NPE reduction structures with the aim of identifying the option that best meets the Group's strategic objectives. The preparation phase involves defining the relevant NPE portfolio, evaluation of real estate collaterals, data remediation and enhancement of data tapes, borrower information memorandums, legal due diligence and transaction structuring options. For the purposes of completing the workstreams outlined above and in order to conclude on the best possible structure, the Group has engaged international advisors, and is continuing to engage in discussions with various third parties, including financial investors and investment banks, that may be interested in pursuing a possible collaboration with the Group. A range of potential outcomes is possible, including outright sales (including the Bank retaining a portion of the related financing). The Group is not committed to any outcome arising from these third party discussions.

Against the backdrop of market volatility arising out of the COVID-19 pandemic, the Group continues to work with its advisers towards the sale of a portfolio of NPEs in the future. Due to prevailing market and operational conditions, this process is likely to take longer than originally anticipated. In the context of IFRS 9, the Bank recognised additional loan credit losses of EUR75 mn in 4Q2019, with a negative capital impact of 46 bps, as a result of the anticipated balance sheet de-risking through further NPE sales in the future. On completion of an NPE trade, the Group's capital ratios would benefit from the RWA reduction, subject to regulatory approval.

As at 31 December 2019, a portfolio of credit facilities related to Helix with gross book value of EUR46 mn, of mainly secured non-performing exposures (known as 'Helix Tail') was classified as a disposal group held for sale.

Following the outbreak of COVID-19, the Group is now focused on arresting any potential asset quality deterioration. Once economic conditions normalise, the Group expects to resume its efforts to improve its asset quality position by seeking solutions, both organic and inorganic, to make the Bank a stronger and safer institution, capable of continuing to support the local economy.

For further information regarding the regulatory forbearance as allowed by the Guidelines issued in April 2020 by the EBA, please refer to Note 56 'Events after the reporting date' of the Consolidated Financial Statements for the year ended 31 December 2019.

B. Group Financial Results - Underlying Basis (continued)

B.2. Balance Sheet Analysis (continued)

B.2.6 Real Estate Management Unit (REMU)

The Real Estate Management Unit (REMU) on-boarded EUR196 mn of assets in FY2019 (down by 54% yoy), via the execution of debt for asset swaps and repossessed properties. The focus for REMU is increasingly shifting from on-boarding of assets resulting from debt for asset swaps towards the disposal of these assets. The Group completed organic disposals of EUR207 mn in FY2019 (compared to EUR196 mn in FY2018), resulting in a profit on disposal of EUR32 mn for FY2019.

During the year ended 31 December 2019, the Group executed sale-purchase agreements (SPAs) with contract value of EUR345 mn (558 properties), in addition to the sale of the Cyreit (see below). In addition, the Group had signed SPAs for disposals of assets with contract value of EUR36 mn as at 31 December 2019, compared to EUR106 mn as at 31 December 2018.

Completion of sale of Cyreit

I n November 2018, the Bank signed an agreement for the disposal of its entire holding in the investment shares of the Cyreit Variable Capital Investment Company PLC (Cyreit). During 2Q2019, the Group completed the sale of the Cyreit (21 properties), recognising a loss on disposal of c.EUR1 mn. The total proceeds from the disposal of Cyreit were EUR160 mn.

Completion of Project Helix

With the completion of Project Helix in 2Q2019, properties with a carrying value of EUR109 mn, which were included in the portfolio for the NPE sale (Helix), were derecognised as of 30 June 2019. As at 31 March 2019, properties with carrying value of EUR98 mn were included in the portfolio for the NPE sale (Helix), compared to EUR74 mn as at 31 December 2018, due to adjustments made to the portfolio of assets.

Change in classification of properties which are leased out under operating leases

In 2Q2019, the Group decided to classify certain leased properties acquired in exchange of debt and leased out under operating leases as 'Investment Properties' instead of 'Stock of property'. This change was applied retrospectively, resulting in the restatement of comparatives.

As a result of the above change in classification, properties with carrying value of EUR103 mn as at 31 December 2018 were reclassified from the stock of properties (measured at the lower of cost and net realisable value under IAS 2) to investment properties (measured at fair value under IAS 40). These properties continue to be managed by REMU. The carrying value of such properties as at 30 June 2019 was EUR118 mn.

This change in classification had no material impact on the Group's comparative retained earnings and a cumulative impact of EUR1 mn gain was recognised in the Group's income statement under 'Net gains from revaluation and disposal of investment properties and on disposal of stock of properties' in 2Q2019.

Assets held by REMU

As at 31 December 2019, assets held by REMU had a carrying value of EUR1,490 mn (comprising properties of EUR1,378 mn classified as 'Stock of property' and EUR112 mn as 'Investment Properties'), compared to EUR1,530 mn as at 31 December 2018 (comprising properties of EUR1,427 mn classified as 'Stock of property' and EUR103 mn as 'Investment Properties').

In addition to assets held by REMU, properties classified as 'Investment properties' with carrying value of EUR24 mn as at 31 December 2019 and as at 31 December 2018, relate to legacy properties held by the Bank before

the set-up of REMU   in January 2016. 
 
Assets held by REMU (Group)                                                                         qoq 
 EUR mn                                                            FY2019  FY2018  4Q2019  3Q2019   + %  yoy + % 
                                                                   ------  ------  ------  ------  ---- 
Opening balance                                                     1,530   1,641   1,513   1,548   -2%      -7% 
-----------------------------------------------------------------  ------  ------  ------  ------  ----  ------- 
On-boarded assets (including construction cost)                       196     428      37      33   12%     -54% 
-----------------------------------------------------------------  ------  ------  ------  ------  ----  ------- 
Sales                                                               (207)   (196)    (48)    (67)  -28%       5% 
-----------------------------------------------------------------  ------  ------  ------  ------  ----  ------- 
Transfer to investment properties (Cyreit)                              -   (166)       -       -     -        - 
-----------------------------------------------------------------  ------  ------  ------  ------  ----  ------- 
Impairment loss                                                      (24)    (17)    (12)     (2)     -      41% 
-----------------------------------------------------------------  ------  ------  ------  ------  ----  ------- 
Transfer to non-current assets and disposal groups held for sale      (5)   (162)       -       1     -     -97% 
-----------------------------------------------------------------  ------  ------  ------  ------  ----  ------- 
Foreign exchange and other movements                                    -       2       -       -     -        - 
-----------------------------------------------------------------  ------  ------  ------  ------  ----  ------- 
Closing balance                                                     1,490   1,530   1,490   1,513   -2%      -3% 
-----------------------------------------------------------------  ------  ------  ------  ------  ----  ------- 
 

B. Group Financial Results - Underlying Basis (continued)

B.2. Balance Sheet Analysis (continued)

B.2.6 Real Estate Management Unit (REMU) (continued)

 
 Analysis by type and country     Cyprus   Greece   Romania   Total 
 31 December 2019 (EUR mn) 
-------------------------------  -------  -------  --------  ------ 
 Residential properties              182       26         0     208 
 Offices and other commercial 
  properties                         200       29         6     235 
 Manufacturing and industrial 
  properties                          73       32         0     105 
 Hotels                               24        0         -      24 
 Land (fields and plots)             628        7         3     638 
 Golf courses and golf-related 
  property                           280        -         -     280 
 Total                             1,387       94         9   1,490 
                                 -------  -------  -------- 
 
 
                                  Cyprus   Greece   Romania   Total 
 31 December 2018 (EUR mn) 
-------------------------------  -------  -------  --------  ------ 
 Residential properties              164       25         0     189 
 Offices and other commercial 
  properties                         228       44         7     279 
 Manufacturing and industrial 
  properties                          80       38         0     118 
 Hotels                               35        0         -      35 
 Land (fields and plots)             616        8         4     628 
 Golf courses and golf-related 
  property                           280        -         -     280 
 Properties under construction         1        -         -       1 
-------------------------------  -------  -------  --------  ------ 
 Total                             1,404      115        11   1,530 
-------------------------------  -------  -------  --------  ------ 
 

B. Group Financial Results - Underlying Basis (continued)

B.2. Balance Sheet Analysis (continued)

B.2.7 Non-core overseas exposures

The remaining non-core overseas net exposures (including both on-balance sheet and off-balance sheet exposures) at 31 December 2019 are as follows:

 
 EUR mn     31 December 2019   31 December 2018 
           ----------------- 
 Greece           139                164 
 Romania           25                 35 
 Serbia            0                  7 
 Russia            19                 23 
 UK                0                  11 
---------  -----------------  ----------------- 
 Total            183                240 
---------  -----------------  ----------------- 
 

The Group continues its efforts for further deleveraging and disposal of non-essential assets and operations in Greece, Romania and Russia.

In accordance with the Group's strategy to exit from overseas non-core operations, the operations of the branch in Romania were terminated in January 2019, following the completion of deregistration formalities with respective authorities.

During 3Q2019 the disposal of the overseas exposure in Serbia, comprising loans and properties, with a carrying value of EUR8 mn was completed.

In addition to the above, as at 31 December 2019, there were overseas exposures of EUR265 mn in Greece, relating to both loans and properties (compared to EUR279 mn at 30 September 2019 and EUR144 mn at 31 December 2018), not identified as non-core exposures, since they are considered by management as exposures arising in the normal course of business.

B. Group Financial Results - Underlying Basis (continued)

B.3. Income Statement Analysis

B.3.1 Total income

 
                                                                                                        (4q vs    (FY) 
                                               FY2018(1,)                                                3q) +   Yoy + 
EUR mn                              FY2019(1)         (2)  4Q2019(1)  3Q2019(1)  2Q2019(1)  1Q2019(1)        %       % 
                                  -----------  ----------  ---------  ---------  ---------  ---------  ------- 
Net interest income                       344         331         84         90         85         85      -7%      4% 
--------------------------------  -----------  ----------  ---------  ---------  ---------  ---------  -------  ------ 
Net fee and commission 
 income                                   150         162         39         36         38         37       5%     -8% 
Net foreign exchange 
 gains and net gains 
 on financial instrument 
 transactions and 
 disposal/dissolution 
 of subsidiaries and 
 associates                                38          67          4          8         16         10     -50%    -43% 
Insurance income net 
 of claims and commissions                 58          53         16         12         18         12      36%      9% 
Net gains from revaluation 
 and disposal of investment 
 properties and on 
 disposal of stock 
 of properties                             32          18          6         10         12          4     -30%     73% 
Other income                               29          26          7          6          8          8      22%     13% 
--------------------------------  -----------  ----------  ---------  ---------  ---------  ---------  -------  ------ 
Non-interest income                       307         326         72         72         92         71       1%     -6% 
--------------------------------  -----------  ----------  ---------  ---------  ---------  ---------  -------  ------ 
Total income                              651         657        156        162        177        156      -4%     -1% 
--------------------------------  -----------  ----------  ---------  ---------  ---------  ---------  -------  ------ 
Net Interest Margin 
 (annualised)(1,2)                      1.90%       1.82%      1.87%      1.99%      1.89%      1.88%  -12 bps  +8 bps 
--------------------------------  -----------  ----------  ---------  ---------  ---------  ---------  -------  ------ 
Average interest earning 
 assets 
 (EUR mn)(1,2)                         18,051      18,190     17,721     17,962     18,149     18,243      -1%     -1% 
--------------------------------  -----------  ----------  ---------  ---------  ---------  ---------  -------  ------ 
 
  1. The interest income, non-interest income, staff costs, other operating 
  expenses and loan credit losses related to Project Helix are disclosed under 
  'Provisions/net (loss)/profit relating to NPE sales' in the underlying basis, 
  in order to separate out the impact of this non-recurring transaction. 2. 
  Including the impact from IFRIC Presentation of unrecognised interest following 
  the curing of a credit-impaired financial asset (IFRS 9). This resulted 
  in a reclassification between net interest income and loan credit losses, 
  with no impact on the overall profitability. 
p.p. = percentage points, bps = basis points, 100 basis points (bps) = 1 
 percentage point 
 

Net interest income (NII) and net interest margin (NIM) for FY 2019 amounted to EUR344 mn (up 4% yoy) and 1.90% respectively (up by 8 bps yoy). NII for 4Q2019 amounted to EUR84 mn (compared to EUR90 mn for 3Q2019), reduced by 7% qoq, mainly due to increased interest cash collections not previously recognised in 3Q2019. In addition, in 4Q2019 the NII continued to be negatively affected by the continued pressure on lending rates and positively affected by the reduction of cost of deposits. The NIM for 4Q2019 stood at 1.87% decreased by 12 bps qoq, resulting mainly from the decrease in net interest income.

An amount of c.EUR12 mn relating to a one - off charge included in 'Net interest income' under the statutory basis, is presented within 'Loan credit losses' under the underlying basis, which is related to a change in the method of amortising arrangement fees given that this was a non-recurring item.

Reclassifications to comparative information were made for unrecognised interest on previously credit impaired loans which cured during the year ended 31 December 2018, amounting to EUR33 mn. This was reclassified from 'Net interest income' to 'Credit losses to cover credit risk on loans and advances to customers' in line with an IFRIC discussion, which took place in November 2018 (Presentation of unrecognised interest following the curing of a credit impaired financial asset (IFRS 9)).

Average interest earning assets for FY2019 amounted to EUR18,051 mn, compared to EUR18,190 mn for FY2018, down by 1% yoy. Quarterly average interest earning assets for 4Q2019 amounted to EUR17,721 mn compared to EUR17,962 mn for 3Q2019, down by 1% qoq, primarily due to the reduction of liquid assets following repayment of ECB funding (TLTRO) in September 2019, as well as to the reduction in net loans.

Non-interest income for FY2019 amounted to EUR307 mn, down by 6% yoy, comprising net fee and commission income of EUR150 mn, net foreign exchange gains and net gains on financial instrument transactions and disposal/dissolution of subsidiaries and associates of EUR38 mn, net insurance income of EUR58 mn, net gains from revaluation and disposal of investment properties and on disposal of stock of properties of EUR32 mn and other income of EUR29 mn. Non-interest income for 4Q2019 amounted to EUR72 mn, broadly flat qoq.

Net fee and commission income for FY2019 amounted to EUR150 mn, decreased by 8% yoy (EUR162 mn for FY2018), mainly due to the decreased volume of business from the International Business Units (IBUs) in 2019. Net fee and commission income for 4Q2019 amounted to EUR39 mn, up by 5% qoq.

B. Group Financial Results - Underlying Basis (continued)

B.3. Income Statement Analysis (continued)

B.3.1 Total income (continued)

Net foreign exchange gains and net gains on financial instrument transactions and disposal/dissolution of subsidiaries and associates of EUR38 mn for FY2019, comprising net foreign exchange gains of EUR27 mn and net gains on revaluation of financial instruments of EUR11 mn, decreased by 43% yoy mainly due to one-off gain on disposal of bonds during 1Q2018 amounting to EUR19 mn. Net foreign exchange gains and net gains on financial instrument transactions and disposal/dissolution of subsidiaries and associates totalled EUR4 mn for 4Q2019, compared to EUR8 mn for 3Q2019, down by 50% qoq. The decrease qoq is mainly driven by lower net foreign exchange gains and lower revaluation gains of financial instruments.

Net insurance income amounted to EUR58 mn for FY2019 , compared to EUR53 mn for FY2018, up by 9% yoy, reflecting increased income and positive investment returns in FY2019. Net insurance income amounted to EUR16 mn for 4Q2019, compared to EUR12 mn for 3Q2019, up by 36% qoq, primarily due to the change in the valuation rate

and the positive   effect from lower insurance claims (c.EUR5 mn). 

Net gains from revaluation and disposal of investment properties and on disposal of stock of properties for FY2019 amounted to EUR32 mn ( compared to net gains of EUR18 mn for FY2018), comprising a net profit from the disposal of stock of properties of EUR30 mn (REMU gains) and profit from disposal of investment property of EUR2 mn . Net gains from revaluation and disposal of investment properties and on disposal of stock of properties for 4Q2019 amounted to EUR6 mn compared to EUR10 mn in the previous quarter. REMU profit remains volatile.

Total income for FY2019 amounted to EUR651 mn, at similar levels to the previous year. Total income for 4Q2019 amounted to EUR156 mn, compared to EUR162 mn in 3Q2019, down by 4% qoq.

B. Group Financial Results - Underlying Basis (continued)

B.3. Income Statement Analysis (continued)

B.3.2 Total expenses

 
                                                                                                      (4q vs     (FY) 
                                             FY2018(1,)                                                3q) +    Yoy + 
EUR mn                            FY2019(1)         (2)  4Q2019(1)  3Q2019(1)  2Q2019(1)  1Q2019(1)        %        % 
                                -----------  ----------  ---------  ---------  ---------  ---------  ------- 
Staff costs                           (220)       (212)       (53)       (55)       (56)       (56)       0%       4% 
Other operating expenses              (165)       (156)       (43)       (38)       (43)       (41)      15%       6% 
------------------------------  -----------  ----------  ---------  ---------  ---------  ---------  -------  ------- 
Total operating expenses              (385)       (368)       (96)       (93)       (99)       (97)       6%       5% 
------------------------------  -----------  ----------  ---------  ---------  ---------  ---------  -------  ------- 
Special levy and contribution 
 to Single Resolution 
 Fund                                  (25)        (25)        (7)        (6)        (6)        (6)      -2%      -1% 
Total expenses                        (410)       (393)      (103)       (99)      (105)      (103)       5%       4% 
                                -----------  ----------  ---------  ---------  ---------  ---------  ------- 
Cost to income ratio(1)                 63%         60%        67%        61%        59%        66%  +6 p.p.  +3 p.p. 
------------------------------  -----------  ----------  ---------  ---------  ---------  ---------  -------  ------- 
Cost to income ratio 
 excluding special 
 levy and contribution 
 to Single Resolution 
 Fund(1)                                59%         56%        63%        57%        56%        62%  +6 p.p.  +3 p.p. 
------------------------------  -----------  ----------  ---------  ---------  ---------  ---------  -------  ------- 
 
  1. The interest income, non-interest income, staff costs, other operating 
  expenses and loan credit losses related to Project Helix are disclosed under 
  'Provisions/net (loss)/profit relating to NPE sales' in the underlying basis, 
  in order to separate out the impact of this non-recurring transaction. 2. 
  Including the impact from IFRIC Presentation of unrecognised interest following 
  the curing of a credit-impaired financial asset (IFRS 9). This resulted 
  in a reclassification between net interest income and loan credit losses, 
  with no impact on the overall profitability. 
  p.p. = percentage points, bps = basis points, 100 basis points (bps) = 
   1 percentage point 
 

Total expenses for FY2019 were EUR410 mn (compared to EUR393 mn for FY2018), 54% of which related to staff costs

(EUR220 mn), 40% to other operating expenses (EUR165 mn) and 6% (EUR25 mn) to special levy and contribution to Single Resolution Fund (SRF). Total expenses for 4Q2019 were EUR103 mn, compared to EUR99 mn in 3Q2019 (up by 5% qoq).

Total operating expenses for FY2019 were EUR385 mn, increased by 5% yoy, compared to EUR368 mn for FY2018. Total operating expenses for 4Q2019 were EUR96 mn, increased by 6% qoq, compared to EUR93 mn in 3Q2019.

Staff costs of EUR220 mn for FY2019 increased by 4% yoy (compared to EUR212 mn in FY2018) mainly driven by the increase in employer's social insurance contributions from the beginning of the year and the additional contributions to the new general healthcare system which commenced in March 2019, as well as the effect of the renewal of the annual collective agreement for 2019 with the employees' union . Staff costs for 4Q2019 amounted to EUR53 mn, at similar levels as the previous quarter.

In October 2019, the Group completed a voluntary staff exit plan (VEP), through which c.11% of the Group's full-time employees were approved to leave at a total cost of EUR81 mn, recorded in the consolidated income statement in 4Q2019. Following the completion of the VEP, the gross annual savings are estimated at c.EUR28 mn or c.13% of staff costs (excluding the c.100 persons relating to the Helix transaction). The annual savings net of the impact from the renewal of the collective agreement for 2019 and 2020, are estimated at EUR23 mn or 11% of staff costs.

The Group employed 3,672 persons as at 31 December 2019 (compared to 4,134 as at 30 September 2019 and 4,146 persons as at 31 December 2018), including c.100 persons relating to the Helix transaction who were transferred to the buyer upon full migration in January 2020. The staff costs related to these persons are included under 'Provisions/net (loss)/profit relating to NPE sales' in the underlying basis.

Other operating expenses for FY2019 were EUR165 mn, increased by 6% yoy, mainly due to higher property related costs and higher depreciation / amortisation, resulting from increased capital expenditure, following the Digital Transformation Programme. Other operating expenses for 4Q2019 were EUR43 mn, compared to EUR38 mn for 3Q2019 (up by 15% qoq), mainly due to seasonality and lower marketing expenses in 3Q2019, and at similar levels to the previous quarters.

Special levy and contribution to Single Resolution Fund (SRF) for FY2019 were EUR25 mn (at the same level as the previous year) and comprise the special levy on deposits of credit institutions in Cyprus and the contribution made to the SRF. Special levy and contribution to the SRF for 4Q2019 were EUR7 mn, compared to EUR6 mn for 3Q2019.

As from 1 January 2020 and until 3 July 2024 the Bank is subject to contribution to the Deposit Guarantee Fund (DGF) on a semi-annual basis. The contributions are calculated based on the Risk Based Methodology (RBM) as approved by the management committee of the Deposit Guarantee and Resolution of Credit and Other Institutions Schemes (DGS) and is publicly available on the CBC's website. In line with the RBM, the contributions are broadly calculated on the covered deposits of all authorised institutions and the target level is to reach at 0.8% of these deposits by 3 July 2024. The contribution of the Bank has been set at EUR2.9 mn for the first half of 2020 and in line with IFRSs, it will be charged in 1Q2020.

B. Group Financial Results - Underlying Basis (continued)

B.3. Income Statement Analysis (continued)

B.3.2 Total expenses (continued)

The cost to income ratio excluding special levy and contribution to Single Resolution Fund for 4Q2019 was 63%, compared to 57% for 3Q2019, principally reflecting the reduction in interest income and increase in operating expenses in 4Q2019. The cost to income ratio excluding special levy and contribution to Single Resolution Fund for FY2019 was 59%, compared to 56% for FY2018, mainly due to the increase in total operating expenses which increased by 5% yoy. Cost management remains a key focus going forward.

B. Group Financial Results - Underlying Basis (continued)

B.3. Income Statement Analysis (continued)

B.3.3 Profit before tax and non-recurring items

 
                                                                                               (4q vs     (FY) 
                                       FY2018(1,)                                               3q) +    Yoy + 
EUR mn                      FY2019(1)         (2)  4Q2019(1)  3Q2019(1)  2Q2019(1)  1Q2019(1)       %        % 
                          -----------  ----------  ---------  ---------  ---------  ---------  ------ 
Operating profit                  241         264         53         63         72         53    -17%      -9% 
------------------------  -----------  ----------  ---------  ---------  ---------  ---------  ------  ------- 
Loan credit losses              (146)       (135)       (29)       (30)       (40)       (47)     -3%       8% 
(Impairments)/reversal 
 of impairments of 
 other financial and 
 non-financial assets            (22)        (20)       (13)          1        (9)        (1)       -      12% 
(Provisions)/reversal 
 of provisions for 
 litigation, claims, 
 regulatory and other 
 matters                         (10)        (23)        (7)        (6)          3        (0)     19%     -54% 
------------------------  -----------  ----------  ---------  ---------  ---------  ---------  ------  ------- 
Total loan credit 
 losses, impairments 
 and provisions                 (178)       (178)       (49)       (35)       (46)       (48)     41%       0% 
------------------------  -----------  ----------  ---------  ---------  ---------  ---------  ------  ------- 
Profit before tax 
 and non-recurring 
 items                             63          86          4         28         26          5    -88%     -28% 
------------------------  -----------  ----------  ---------  ---------  ---------  ---------  ------  ------- 
Cost of risk(1,2)               1.12%       0.99%      0.89%      0.90%      1.23%      1.44%  -1 bps  +13 bps 
------------------------  -----------  ----------  ---------  ---------  ---------  ---------  ------  ------- 
 
              1. The interest income, non-interest income, staff costs, other operating 
              expenses and loan credit losses related to Project Helix are disclosed under 
              'Provisions/net (loss)/profit relating to NPE sales' in the underlying basis, 
              in order to separate out the impact of this non-recurring transaction. 2. 
              Including the impact from IFRIC Presentation of unrecognised interest following 
              the curing of a credit-impaired financial asset (IFRS 9). This resulted 
              in a reclassification between net interest income and loan credit losses, 
              with no impact on the overall profitability. 
 

Operating profit for FY2019 was EUR241 mn, compared to EUR264 mn for FY2018, down by 9% yoy, mainly due to the increase in total operating expenses.

The loan credit losses for FY2019 totalled EUR146 mn (compared to EUR135 mn for FY2018, up by 8% yoy), reflecting further balance sheet de-risking. The loan credit losses for 4Q2019 amounted to EUR29 mn, broadly flat qoq. An amount of c.EUR12 mn relating to a one - off charge included in 'Net interest income' under the statutory basis, is presented within 'Loan credit losses' under the underlying basis, which is related to a change in the method of amortising arrangement fees given that this was a non-recurring item.

The loan credit losses charge (cost of risk) for FY2019 accounted for 1.12% of gross loans, compared to a loan credit losses charge (cost of risk) of 0.99% for FY2018 on the same basis, reflecting further de-risking and IFRS 9 model volatility. The annualised loan credit losses charge (cost of risk) for 4Q2019 accounted for 0.89% of gross loans, compared to an annualised loan credit losses charge for 3Q2019 of 0.90%, on the same basis.

At 31 December 2019, the allowance for expected loan credit losses, including residual fair value adjustment on initial recognition and credit losses on off-balance sheet exposures totalled EUR2,096 mn (compared to EUR2,086 mn at 30 September 2019 and EUR 2,254 mn at 31 December 2018 pro forma for Helix) and accounted for 16.3% of gross loans (compared to 16.0% at 30 September 2019 and 17.1% at 31 December 2018 pro forma for Helix).

Impairments of other financial and non-financial assets for FY2019 amounted to EUR22 mn, compared to EUR20 mn for FY2018 (up by 12%). Impairments of other financial and non-financial assets for 4Q2019 amounted to EUR13 mn, mainly relating to impairments of legacy properties held in Cyprus, Greece and Romania, compared to a reversal of impairments of other financial and non-financial assets for 3Q2019 of EUR1 mn, mainly relating to a reversal of impairment of financial instruments driven by reduction of certain exposures.

Provisions for litigation, claims, regulatory and other matters for FY2019 totalled EUR10 mn, compared to EUR23 mn for FY2018. Provisions for litigation, claims, regulatory and other matters for 4Q2019 totalled EUR7 mn, compared to EUR6 mn for 3Q2019.

B. Group Financial Results - Underlying Basis (continued)

B.3. Income Statement Analysis (continued)

B.3.4 (Loss)/profit after tax (attributable to the owners of the Company)

 
                                                                                                    (4q vs    (FY) 
                                            FY2018(1,)                                               3q) +   Yoy + 
EUR mn                           FY2019(1)         (2)  4Q2019(1)  3Q2019(1)  2Q2019(1)  1Q2019(1)       %       % 
                               -----------  ----------  ---------  ---------  ---------  ---------  ------ 
Profit before tax 
 and non-recurring 
 items                                  63          86          4         28         26          5    -88%    -28% 
-----------------------------  -----------  ----------  ---------  ---------  ---------  ---------  ------  ------ 
Tax                                    (3)           3        (2)        (1)          2        (2)    167%       - 
(Profit)/loss attributable 
 to non-controlling 
 interests                             (2)         (1)          0          0        (2)        (0)      5%     71% 
Profit after tax and 
 before non-recurring 
 items (attributable 
 to the owners of the 
 Company)                               58          88          2         27         26          3    -95%    -35% 
                               -----------  ----------  ---------  ---------  ---------  ---------  ------ 
Advisory and other 
 restructuring costs 
 - organic                            (22)        (42)        (8)        (4)        (4)        (6)     63%    -49% 
-----------------------------  -----------  ----------  ---------  ---------  ---------  ---------  ------  ------ 
Profit/(loss) after 
 tax - organic (attributable 
 to the owners of the 
 Company)                               36          46        (6)         23         22        (3)       -    -22% 
-----------------------------  -----------  ----------  ---------  ---------  ---------  ---------  ------  ------ 
Restructuring costs 
 - Voluntary Staff 
 Exit Plan (VEP)                      (81)           -       (81)          -          -          -       -       - 
Provisions/net (loss)/profit 
 relating to NPE sales(3)             (92)        (83)       (86)        (4)          3        (5)       -     12% 
(Loss)/profit on r 
 emeasurement of investment 
 in associate upon 
 classification as 
 held for sale (CNP) 
 net of share of profit 
 from associates                      (21)           9          0          0       (23)          2       -       - 
Reversal of impairment 
 of DTA and impairment 
 of other tax receivables               88        (79)       (13)          -          -        101       -       - 
Profit from discontinued 
 operations (UK)                         -           3          -          -          -          -       -       - 
(Loss)/profit after 
 tax (attributable 
 to the owners of the 
 Company)                             (70)       (104)      (186)         19          2         95       -    -32% 
                               -----------  ----------  ---------  ---------  ---------  ---------  ------ 
 
                                         1. The interest income, non-interest income, staff costs, other operating 
                                      expenses and loan credit losses related to Project Helix are disclosed under 
                                     'Provisions/net (loss)/profit relating to NPE sales' in the underlying basis, 
                                         in order to separate out the impact of this non-recurring transaction. 2. 
                                   Including the impact from IFRIC Presentation of unrecognised interest following 
                                           the curing of a credit-impaired financial asset (IFRS 9). This resulted 
                                         in a reclassification between net interest income and loan credit losses, 
                                     with no impact on the overall profitability. 3. 'Provisions/net (loss)/profit 
                                     relating to NPE sales' refer to the net loss on transactions completed during 
                                          FY2019, net loan credit losses on transactions under consideration at 31 
                                       December 2019, as well as the restructuring costs relating to these trades. 
                                                                    For further details please see analysis below. 
 

The tax charge for FY2019 is EUR3 mn, compared to a tax credit of EUR3 mn a year earlier (which comprised mainly of reversals of provisions relating to prior years). The tax charge for 4Q2019 amounted to EUR2 mn compared to EUR1 mn in 3Q2019.

Profit after tax and before non-recurring items (attributable to the owners of the Company) for FY2019 was EUR58 mn, compared to EUR88 mn for FY2018, down by 35% yoy. Profit after tax and before non-recurring items (attributable to the owners of the Company) for 4Q2019 was EUR2 mn, compared to EUR27 mn for 3Q2019.

Advisory and other restructuring costs - organic for FY2019 amounted to EUR22 mn, compared to EUR42 mn for FY2018, down by 49% yoy, due to elevated costs in 2018 mainly due to an amount of EUR11 mn relating to fee and commission expense on the amounts deposited in regards to the AT1 issue and also due to lower advisory costs in FY2019. Advisory and other restructuring costs - organic for 4Q2019 amounted to EUR8 mn, compared to EUR4 mn for 3Q2019, up by 63% qoq.

Profit after tax arising from the organic operations (attributable to the owners of the Company) for FY2019 amounted to EUR36 mn, compared to EUR46 mn for FY2018, down by 22% yoy. Loss after tax arising from the organic operations (attributable to the owners of the Company) for 4Q2019 amounted to EUR6 mn, compared to a profit of EUR23 mn for 3Q2019.

Restructuring costs relating to the Voluntary Staff Exit Plan (VEP) amounted to EUR81 mn for the 4Q2019 and the FY2019. For further details please refer to Section B.3.2 'Total expenses'.

Provisions/net loss relating to NPE sales for 4Q2019 amounts to EUR86 mn (compared to EUR4 mn for 3Q2019) and includes the net result of the sale of the Helix portfolio (including the interest income, non-interest income, staff costs, other operating expenses and loan credit losses) of a loss of EUR6 mn, as well as a reversal of impairment of EUR6 mn resulting from the sale of the Velocity 2 portfolio. Also, additional loan credit losses within the context of IFRS 9 of EUR75 mn were recorded in 4Q2019 as a result of the anticipated balance sheet de-risking through further NPE sales in the future. Restructuring costs related to these projects totalling EUR10 mn for 4Q2019 (compared to EUR6 mn for 3Q2019) are also included.

B. Group Financial Results - Underlying Basis (continued)

B.3. Income Statement Analysis (continued)

B.3.4 (Loss)/profit after tax (attributable to the owners of the Company) (continued)

Provisions/net loss relating to NPE sales for FY2019 amounts to EUR92 mn (compared to EUR83 mn for FY2018) and includes the net result of the sale of the Helix portfolio (including the interest income, non-interest income, staff costs, other operating expenses and loan credit losses) of a profit of EUR4 mn, as well as a reversal of impairment of EUR6 mn resulting from the sale of the Velocity 2 portfolio. Also, additional loan credit losses of EUR75 mn as a result of the anticipated balance sheet de-risking through further NPE sales in the future were also recorded, as well as restructuring costs related to these projects totalling EUR25 mn for FY2019 (compared to EUR18 mn for FY2018).

Loss on remeasurement of investment in associate upon classification as held for sale (CNP) net of share of profit from associates totalled EUR21 mn for FY2019, comprising a loss on remeasurement of investment in associate upon classification as held for sale of EUR26 mn and a share of profit from associates of EUR5 mn (compared to a share of profit from associates of EUR9 mn in FY2018). In October 2019, the Group completed the sale of its entire shareholding of 49.9% in its associate CNP Cyprus Insurance Holdings Limited (CNP) that had been acquired as part of the acquisition of certain operations of Laiki Bank in 2013 , for a cash consideration of EUR97.5 mn .

The reversal of impairment of DTA and impairment of other tax receivables totalled EUR88 mn for FY2019, comprising the net positive impact of EUR96 mn following amendments to the Income Tax legislation in Cyprus adopted in March 2019, and an impairment of EUR8 mn relating to Greek tax receivables adversely impacted from legislative changes. The carrying value of the remaining receivable as at 31 December 2019 was c.EUR5 mn. The impairment of DTA for FY2018 was EUR79 mn, resulting from the on-going review of the recoverability of the deferred tax asset (DTA). This amount together with related impairments recorded in prior periods totalled EUR115 mn and were subsequently reversed in 1Q2019. In addition, levy in the form of a guarantee fee of EUR19 mn was recorded in FY2019 in relation to the right to convert tax losses into a tax credit. For further information, please refer to Section B.2.1. Capital Base, 'Legislative amendments for the conversion of DTA to DTC'.

Profit from discontinued operations for FY2018 amounted to EUR3 mn and relate to the UK operations sold during 2018.

Loss after tax attributable to the owners of the Company for FY 2019 was EUR70 mn , compared to a loss of EUR104 mn for FY2018. Loss after tax attributable to the owners of the Company for 4Q2019 was EUR186 mn, compared to a profit of EUR19 mn for 3Q2019.

C. Operating Environment

Impact of COVID-19

While Cyprus has had a five-year track record of strong economic recovery in 2015-2019, the COVID-19 pandemic is expected to lead to a deep recession in 2020 before recovery can take shape in 2021. The pandemic has also altered the global economic outlook where earlier favourable forecasts are now being replaced by the prospect of a global recession which may be relatively deep for some countries. The recovery will depend on the speed and effectiveness of policy responses by the fiscal and monetary authorities at both the national and international levels, and on success in containing the virus.

What started as a massive supply shock in China is now morphing into a global demand shock after governments around the world have imposed quarantines and social distancing to contain the spread of the virus. Governments and central banks are acting proactively and decisively to support consumers and businesses and to limit financial disruptions. The pandemic is having, and will continue to have, an impact on consumer spending, which is the primary driver of economic growth in most parts of the world. The pandemic is also expected to affect corporate profits causing businesses to cut back further on investment and ultimately to affect the ability of companies to repay their debts. Primary credit markets are essentially frozen, which means that some companies will not be able to roll-over liabilities without increasing their refinancing costs.

The Cypriot economy is also expected to be affected by a protracted lockdown. The economy is heavily export-oriented and thus highly exposed to developments in the European and global economies. Tourism, trade, transport and construction that are most severely being affected by the lockdowns account for about one third of GDP. The prevalence of small and medium-sized enterprises makes the Cypriot economy even more vulnerable to supply disruptions and demand shocks.

Central banks around the world, including the US Federal Reserve and the ECB, are focusing their efforts on providing liquidity and reducing pressures on corporate balance sheets amid declining profitability. Also, changes to national fiscal policies are even more critical in the short term at least, to offset falling demand and losses of income. Countries are also offering lending and credit guarantees for businesses along with temporary tax relief and payments to consumers to prevent or mitigate layoffs.

In the US the Federal Reserve has already cut its interest rate to zero and announced it was providing an additional $700 bn in asset purchases, expanding repurchase operations and extending US dollar swap lines with foreign banks. The US Senate has agreed to an emergency fiscal package of $2 trillion or just under 10% of GDP to support companies, consumers and state and local governments.

In the European Union, the European Commission announced a suspension of fiscal and state aid rules paving the way for member states to incur deficits without repercussions. The ECB has launched a new wave of net asset purchases with an initial envelope of EUR120 bn, followed by a EUR750 bn Pandemic Emergency Purchase Programme (PEPP). It also provided more favourable terms under its refinancing operations and relaxed collateral standards for accessing central bank liquidity. The ECB's supervisory authority eased capital requirements, providing relief to banks and relaxed its rules around non-performing loans. The PEPP is, in addition to the EUR20 bn-per month-programme launched in November 2019 , as well as the EUR120 bn-package, bringing the total to more than EUR1 trillion for at least the rest of 2020. This means that monthly purchases will exceed the EUR80 bn spent at the height of the eurozone debt crisis. The PEPP, with its flexible framework, paves the way for extensive bond-buying this year ensuring funding conditions will remain very favourable for countries facing a deterioration in their public finances.

At their meeting on 9 April 2020, the Eurogroup emerged with a deal on a EUR540 bn rescue package. This included the use of the European Stability Mechanism (ESM) for EUR240 bn, which is c.2% of Eurozone GDP. The only conditionality is that this is required to fund the direct and indirect health care, cure and prevention costs of the COVID-19 crisis. The Eurogroup endorsed the European Commission's EUR100 bn SURE initiative to support national short-term work schemes. Support will also be provided through the European Investment Bank (EIB) for EUR200 bn of loan guarantees with a focus on small and medium-sized enterprises. This fiscal stimulus adds to the enormous amount of stimulus in place to fight the COVID-19 outbreak and its consequences.

In response to the outbreak of COVID-19, the Cyprus Government swiftly implemented restrictions, partially or fully freezing the operations of entire business sectors to contain the spread of the virus. To mitigate the disruption and the costs of the outbreak of COVID-19 and of the measures to contain it, the Government has introduced several measures and policies. The measures are intended to provide liquidity to companies and households and prevent a sharp rise in unemployment. The Government is promoting a government guarantee programme of EUR2 bn for the provision of low-priced loans to companies and the self-employed. Parliament voted for the suspension of loan repayments for interest and principal for the nine months remaining to the end of the year, for all eligible borrowers with no arrears for more than 30 days as at the end of February 2020. Based on a decision of the Association of Cyprus Banks, whilst interest will continue to accrue for this nine-month period, it will not be compounded. Banks suspended foreclosure procedures for a period of three months until 18 June 2020. The Government also introduced income support schemes for companies to avoid employee layoffs. The Government introduced other liquidity supporting measures such as the temporary suspension of VAT and delayed additional increases of contributions for the national health system.

C. Operating Environment (continued)

Impact of COVID-19 (continued)

In an effort to strengthen the liquidity of its finances at a time of uncertainty surrounding the pandemic crisis, and help fund a large expected budget deficit in 2020, the Government proceeded and successfully completed in April 2020, a double issuance of a 7-year bond for EUR1.25 bn and a 30-year bond for EUR0.5 bn. The issuance was oversubscribed, and the final yields were 1.55% and 2.34% respectively. Furthermore, the Government proceeded and successfully completed in April 2020 the issuance of 52-week treasury bills for EUR1.25 bn, bringing the total amount of finance raised from the international and local markets to EUR3.0 bn.

2019 macroeconomic performance

In 2019 real GDP increased by 3.2%, following an increase of 4.1% in 2018. From the supply side all sectors made positive contributions in overall growth in the year except for financial services. Construction, manufacturing, trade and tourism from the traditional economy made significant contributions. Information and communications, together with the professional services from the higher value-added growth sectors, also added significantly to total growth. At the same time, there were positive contributions from public services, education, health and real estate.

Total employment increased by 3.9% on average in 2019 compared with an increase of 5.9% in 2018. The unemployment rate dropped to 7.1% from a yearly average of 8.4% the year before. Consumer price inflation moderated in 2019 to 0.3% following an increase of 1.4% in 2018 (Labour Force survey, Cyprus Statistical Service). This was driven by weaker global energy prices, continued economic slack in the domestic economy and a one-off adjustment to fuel retail prices after a cut in taxes. The current account deficit deteriorated sharply in 2019 rising to 6.6% of GDP from 3.4% of GDP in 2018 excluding special purpose entities (Central Bank of Cyprus). This was due to strong domestic demand driving imports higher, and weaker export growth.

In the banking sector, funding conditions remained favourable and the stock of NPEs continued to decline in 2019, albeit marginally, following the sharp declines of 2018 associated with the resolution of the Cyprus Cooperative Bank and the sale of a package of loans by the Bank (Project Helix). Total loans at the end of 2019 were EUR33.7 bn or 153% of GDP compared to EUR39.2 bn at the end of 2018. Loans to residents excluding the government were EUR26.3 bn as at end 2019. The stock of NPEs declined from EUR20.9 bn at the end of December 2017 to EUR10.4 bn at the end of December 2018 and to EUR9.5 bn at the end of November 2019. The ratio to gross loans was 28.6% and the coverage ratio was 54.6% also at end November 2019.

In the public sector, the process of fiscal consolidation that started under the economic adjustment programme reversed the large budget deficits of the period 2009 - 2013 to sizeable surpluses. The budget surplus was 1.7% of GDP in 2017 and 3.0% of GDP in 2018, excluding the fiscal burden associated with the orderly resolution of the Cyprus Cooperative Bank. Total public debt rose from 93.9% of GDP at the end of 2017 to 100.6% of GDP at the end of 2018. This increase was attributable to the fiscal burden from the resolution of the Cyprus Cooperative Bank. In 2019 the budget surplus was 2.7% of GDP and the total public debt was down to 95.5% of GDP (Cyprus Statistical Service).

Cyprus macroeconomic outlook

Looking forward to 2020, the outlook is severely affected by the COVID-19 outbreak. According to the IMF's April 2020 World Economic Outlook, the Cypriot economy is expected to contract by 6.5% in the year and to rebound by 5.6% in 2021. In comparison, the IMF forecasts a 7.5% contraction in the Euro Area in 2020, to be followed by a rebound of 4.7% in 2021. Fiscal support measures are expected to limit the contraction of the Cypriot economy, but to lead to a deterioration of the Government's fiscal position. The fiscal balance is expected to turn from a surplus in to a sizeable deficit in 2020 and public debt to rise significantly.

The sovereign risk ratings of the Cyprus Government improved considerably in recent years reflecting expectations of a sustained decline in public debt as a ratio to GDP, further declines in non-performing exposures and a more stable price environment following a protracted period of deflation and low inflation. In November 2018 Fitch Ratings upgraded its Long-Term Issuer Default ratings for Cyprus to investment grade (BBB-) with stable outlook. In October 2019, Fitch affirmed its rating and upgraded its outlook to positive. In July 2018 Moody's Investors Service upgraded Cyprus' sovereign rating to Ba2 from Ba3 with a stable outlook. In September 2019 Moody's affirmed its rating and upgraded its outlook to positive. S&P Global Ratings maintains an investment grade rating (BBB-) with a stable outlook since September 2018, which was affirmed in March 2020.

In April 2020, Fitch affirmed its rating and revised its outlook to stable, reflecting the significant impact the COVID-19 pandemic might have on the Cypriot economy and fiscal position. Also, in April 2020, Moody's issued an update on their credit opinion for the Cyprus Sovereign and revised their forecasts for the Cypriot economy in view of the COVID-19 outbreak. According to the update, the outbreak will weigh on near term growth and fiscal prospects, but the impact on the credit profile is expected to be temporary.

D. Business Overview

As the Cypriot operations account for 99% of gross loans and 100% of customer deposits, the Group 's financial performance is highly correlated to the economic and operating conditions in Cyprus. In June 2019, Moody's Investors Service affirmed the Bank's long-term deposit rating of B3 (positive outlook) and in July 2019, Standard and Poor's affirmed their long-term issuer credit rating on the Bank of 'B+' (stable outlook). In November 2019, Fitch Ratings affirmed their long-term issuer default rating of B- (positive outlook). In April 2020, Fitch Ratings revised their outlook to negative, reflecting the significant impact the outbreak of COVID-19 might have on the Cypriot economy and consequently the Bank.

The Group is closely monitoring developments in, and the effects of COVID-19 on both the global and Cypriot economy. On the basis of currently available information, the Group is not in a position to accurately assess the magnitude of the future impact of COVID-19 on the Group's operations and financial results, as this will principally depend on the rate and extent of the spread of the virus, its direct and indirect impact on customers and the effectiveness of the regulatory and fiscal measures taken to support the economy and mitigate the impact of the virus.

In common with other European banks, the persistently low interest rate environment continues to present a challenge to the Group's profitability. As a consequence of the current challenging economic conditions resulting from the COVID-19 outbreak, the Group will update its macroeconomic assumptions underlying the IFRS 9 calculation of loan credit losses for 1Q2020 in line with the relevant regulatory guidance, and anticipates that this may result in increased organic provisions in 1Q2020, although the exact quantum of any such increase is as yet unknown. Despite the lower transactional income and lower demand for loans currently observed, the on-going economic uncertainty means that the Group does not have sufficient visibility about the likely future impact of COVID-19 on its operations or financial results, and therefore, is currently not in a position to provide guidance for the current financial year. However, the Group's good capital base and strong liquidity, position it to be able to support its customers through this period of extreme volatility.

The Group's medium-term strategic priorities remain clear, with a sustained focus on strengthening its balance sheet, and improving asset quality and efficiency in order to continue to play a vital role in supporting the Cypriot economy.

In light of the recent outbreak of COVID-19, the Group is taking all appropriate measures, in line with guidelines and recommendations issued by the Ministry of Health, to protect the health of both staff and customers, while ensuring the operational resilience of the Bank.

Upon the outbreak of COVID-19, the Pandemic Incident Management Plan (PIMP) of the Group was invoked and a dedicated team is monitoring the situation domestically and globally and provide guidance on health and safety measures, travel advice and business continuity for our Group. Local government guidelines are being follow ed in response to the virus. Also, the potential economic implications for the sectors where the Group is active in are being assessed in order to identify possible mitigating actions.

In accordance with the Pandemic Plan, the Group has adopted a set of measures to ensure minimum disruption to its operations. The measures comprise rules for quarantine for employees who are vulnerable due to health conditions and for those who have returned from epicentres of the infection. The Group has replaced face-to-face meetings with telecommunications, adjusting the customary etiquette of personal contact, including those with customers. Staff for critical functions has been split in to separate locations . In addition, to ensure continuity of business, many employees are working from home and the remote access capability has been updated significantly. Additionally, the Group follows strict rules of hygiene, increased intensity of cleaning and disinfection of spaces, and other measures to protect the health and safety of staff and customers .

As the leading financial institution in the country, the Group has a good capital position and a significant liquidity surplus of over EUR3 bn as it heads into uncertain times, to support its customers and the economy to recover from this shock. The Bank has considerable experience in managing challenging circumstances. The Management maintains its relentless focus on asset quality, funding, capital and efficiency to ensure the Bank maintains its financial strength, but remains equally flexible to adjust its short term priorities as needed to react the emerging conditions of these unprecedented times. The Management's investment in the digital transformation programme has strengthened the Group's operational resilience and enabled the full deployment of digital service channels to customers. For further information, please refer to the section "Digital Transformation" below.

In addition, the package of policy measures announced by the ECB and the European Commission, as well as the unprecedented fiscal and other measures of the Cyprus Government, should help reduce the negative impact and support the recovery of the Cypriot economy. For further information please refer to Note 56 'Events after the reporting date' of the Consolidated Financial Statements for the year ended 31 December 2019.

Tackling the Bank's loan portfolio quality is of utmost importance for the Group . The Group has been successful in engineering restructuring solutions across the spectrum of its loan portfolio. Following the outbreak of COVID-19 the Group is now focused on arresting any potential asset quality deterioration. Once economic conditions normalise, the Group expects to resume its efforts to improve its asset quality position by seeking solutions, both organic and inorganic, to make the Bank a stronger and safer institution, capable of continuing to support the local economy.

D. Business Overview (continued)

The July 2018 foreclosure law amendments have expedited the process and limited options to frustrate execution. In July 2019, the Cyprus Parliament voted through certain changes to the 2018 law which, in the most part, seek to (a) provide additional checks and balances where banks are seeking to foreclose small loans (<EUR350 thousand) secured by a principal private residence, and (b) extend the foreclosure timetable by extending various notice periods. These amendments have not yet passed into law, as the President of the Republic has referred these to the Supreme Court, based on legal advice from the Attorney General that elements thereof are unconstitutional. Discussions are on-going, including, inter alia, with the Ministry of Finance, the CBC and the Financial Ombudsman, aiming to introduce amendments to the foreclosure and loan restructuring framework that are acceptable to all stakeholders. Following the outbreak of COVID-19, the foreclosure process has been suspended until 18 June 2020, in line with the decision of the Association of Cyprus Banks .

The strategic focus of the Group on asset quality, funding, capital and efficiency aims to ensure that it maintains its financial strength. During the year ended 31 December 2019, new lending exceeded EUR2.0 bn, the highest since FY2015. To date, growth in new lending in Cyprus has been focused on selected industries more in line with the Bank's target risk profile, such as tourism, trade, real estate, professional services, information/communication technologies, energy, education and green projects. The Group has also been exploring ways to grow its new lending, including careful, modest new lending in shipping, syndicated loans, as well as other initiatives.

Following the outbreak of COVID-19, the sectors most adversely affected initially are expected to be tourism, trade, transport and construction. The Group has a well - diversified performing loan portfolio. As at 31 December 2019, the Group's performing loan book exposure to tourism was limited to EUR1.0 bn, out of a total performing loan book of EUR9.2 bn. Respectively, the Group's performing loan book exposure to trade was also EUR1.0 bn, whilst to construction was limited to EUR0.5 bn. At the same time, the Group had only a small performing loan book exposure to the oil and gas industry of less than EUR45 mn.

Aiming at supporting investments by SMEs and mid-caps to boost the Cypriot economy, and create new jobs for young people, the Bank continues to provide joint financed schemes. To this end, the Bank continues its partnership with the European Investment Bank (EIB), the European Investment Fund (EIF) , the European Bank for Reconstruction and Development (EBRD) and the Cyprus Government.

Management is also placing emphasis on diversifying income streams by optimising fee income from international transaction services, wealth management and insurance. The Group's insurance companies, EuroLife Ltd and General Insurance of Cyprus Ltd operating in the sectors of life and general insurance respectively, are leading players in the insurance business in Cyprus, as such business have been providing a stable, recurring fee income, further diversifying the Group's income streams . The insurance income net of claims and commissions for FY2019 amounted to EUR58 mn, up by 9% yoy, contributing to 19% of non-interest income.

In order to further optimise its funding structure, the Bank continues to focus on the shape and cost of deposit franchise, taking advantage of the increased customer confidence towards the Bank. The cost of deposits has been reduced by 60 bps to 16 bps over the last 24 months. In addition, liquidity fees for specific customer groups have been introduced in March 2020.

A key focus of the Group remains the active management of funding costs and on-going running expenses. The Digital Transformation Programme that started in 2017 has begun to deliver an improved customer experience (see section below), whilst the branch footprint rationalisation continued in the fourth quarter, further improving the Bank's operating model. The number of branches was reduced by 18% in 2019 and the branch network is now less than half the size it was in 2013. The management remains focused on further improvement in efficiency.

Digital Transformation

As part of its vision to be the leading financial hub in Cyprus, the Bank continues its Digital Transformation Programme, which focuses on three strategic pillars: developing digital services and products that enhance the customer experience, streamlining internal processes, and introducing new ways of working to improve the workplace environment.

In recent months, various new features were introduced on the new mobile app, such as managing standing orders and direct debits, login through biometric authentication and viewing own accounts with UK and Cypriot banks. Also, financial management tools have been introduced that allow customers to use the 1Bank service to better manage their finances. Moreover, Mastercard holders are now able to make secure and fast payments through Apple Pay (iOS) and soon they will also be able to do this through BoC Wallet (Android).

Moreover, the launch of the new Cards and Payments systems has been completed. This is expected to offer customised solutions and improve the customer banking experience. For example, it is expected to offer new features through mobile banking in 2020, such as the ability for the customer to freeze their credit or debit card in the event of a loss (freeze and unfreeze), and the ability to determine a maximum limit for specific transactions.

D. Business Overview (continued)

Digital Transformation (continued)

The adoption of digital products and services continued to grow and gain momentum in 2019. As at the end of 2019, 77% of the number of transactions involving deposits, cash withdrawals and internal/external transfers were performed through digital channels (compared to 67% two years earlier). Regarding the use of mobile banking, the number of active users increased by 20% in 2019. In 2020, as a result of the COVID-19 restrictive measures, a reduction in cash withdrawals and deposits performed through the branch network has been observed . An increase in the adoption of digital products and services and in digital subscriber penetration has also been observed as more customers have gained access to digital channels and more cards have been issued. As at the end of March 2020, 70% of customers were digitally engaged (up by 10 p.p. from 60% since the digital transformation programme was initiated in September 2017). A further increase is expected in 2Q2020 driven by the increase in the number of subscribers and the number of cards that have been issued. Within this context, the Bank has launched various initiatives aiming to provide better, faster and safer services. Such initiatives include amongst others the issuance of debit cards free of charge until the end of May 2020, as well as the provision of SMS Digipass devices free of charge. Additionally, new customers can open an account via the Bank's website and receive a debit card free of charge, and new customers can receive free subscription to internet banking.

Furthermore, changes in the workplace, with the introduction of new technologies and tools that will drastically change the employee experience, improving collaboration and knowledge sharing across the organisation, are expected to be seen in 2020.

The Bank has been awarded the 'Best Consumer Digital Bank in Cyprus' award for 2019 by Global Finance.

E. Strategy and Outlook

The strategic objectives for the Group are to become a stronger, safer and a more focused institution capable of supporting the recovery of the Cypriot economy and delivering appropriate shareholder returns in the medium term.

The key pillars of the Group's strategy are to:

-- Arrest any asset quality deterioration resulting from the outbreak of COVID-19 and further reduce the level of delinquent loans upon normalisation of market and operational conditions

   --      Achieve a lean operating model 
   --      Maintain an appropriate capital position by internally generating capital 
   --      Further optimise the funding structure 
   --      Focus on the core Cyprus market 
   --      Deliver value to shareholders and other stakeholders 
 
    KEY PILLARS                           ACTION TAKEN IN 2019                                               PLAN OF ACTION 
      1. Arrest any 
      asset quality       *    Please refer to Sections B.2.5 'Loan Portfolio              *    Focus on realising collateral via consensual and non 
      deterioration            Quality' and B.2.6 'Real Estate Management Unit'                 -consensual foreclosures 
      resulting 
      from the 
      outbreak of                                                                          *    Real estate management via REMU 
      COVID-19 and 
      further 
      reduce the                                                                           *    Continue to explore alternative measures for 
      level of                                                                                  accelerating NPE reduction, such as NPE sales, 
      delinquent                                                                                securitisations etc 
      loans upon 
      normalisation 
      of market and 
      operational 
      conditions 
                     -------------------------------------------------------------  ---------------------------------------------------------------- 
      2. Achieve a 
      lean               *    Please refer to Section B.3.4 '(Loss)/profit after         *    Implementation of Digital Transformation Programme 
      operating               tax (attributable to the owners of the Company)' and            underway, aimed at enhancing productivity through 
      model                   Section B.3.2 'Total expenses' for further details i            alternative distribution channels and reducing 
                        n                                                                     operating costs over time 
                              relation to the voluntary staff exit plan that took 
                              place in 4Q2019 and Section D 'Business Overview' 
                                                                                         *    Management remains focused on further improvement in 
                                                                                              efficiency 
                     -------------------------------------------------------------  ---------------------------------------------------------------- 
      3. Maintain                                                                    *    Internally generating capital 
      an                  *    Please refer to Section B.2.1 'Capital Base' 
      appropriate 
      capital 
      position 
                     -------------------------------------------------------------  ---------------------------------------------------------------- 
      4. Further 
      optimise the       *    Please refer to Section B.2.3 'Funding and Liquidity       *    Focus on shape and cost of deposit franchise 
      funding           ' 
      structure 
                                                                                         *    Introduction of liquidity fees 
                     -------------------------------------------------------------  ---------------------------------------------------------------- 
      5. Focus on 
      core Cyprus        *    Please refer to Sections B.2.4 'Loans', B.3.1 'Total       *    Targeted lending in Cyprus into growing sectors to 
      market                  income' and D 'Business Overview'                               fund recovery 
 
 
                                                                                         *    New loan origination, while maintaining lending 
                                                                                              yields 
 
 
                                                                                         *    Revenue diversification via fee and commission income 
                                                                                              from international banking, wealth and insurance 
                                                                                              which provides stable, recurring income 
                     -------------------------------------------------------------  ---------------------------------------------------------------- 
      6. Deliver                                                                     *    Deliver appropriate medium-term risk-adjusted returns 
      value              *    Please refer to page 10 for the Key Balance Sheet 
                              figures and ratios, as well as the Capital ratios an 
                        d 
                              risk weighted assets 
                     -------------------------------------------------------------  ---------------------------------------------------------------- 
 

E. Strategy and Outlook (continued)

The Group is closely monitoring developments in, and the effects of COVID-19 on both the global and Cypriot economy. On the basis of currently available information, the Group is not in a position to accurately assess the magnitude of the future impact of COVID-19 on the Group's operations and financial results, as this will principally depend on the rate and extent of the spread of the virus, its direct and indirect impact on customers and the effectiveness of the regulatory and fiscal measures taken to support the economy and mitigate the impact of the virus.

In common with other European banks, the persistently low interest rate environment continues to present a challenge to the Group's profitability. As a consequence of the current challenging economic conditions resulting from the COVID-19 outbreak, the Group will update its macroeconomic assumptions underlying the IFRS 9 calculation of loan credit losses for 1Q2020 in line with the relevant regulatory guidance, and anticipates that this may result in increased organic provisions in 1Q2020, although the exact quantum of any such increase is as yet unknown. Despite the lower transactional income and lower demand for loans currently observed, the on-going economic uncertainty means that the Group does not have sufficient visibility about the likely future impact of COVID-19 on its operations or financial results, and therefore, is currently not in a position to provide guidance for the current financial year. However, the Group's good capital base and strong liquidity, position it to be able to support its customers through this period of extreme volatility.

The Group's medium-term strategic priorities remain clear, with a sustained focus on strengthening its balance sheet, and improving asset quality and efficiency in order to continue to play a vital role in supporting the Cypriot economy.

   F.           Definitions & Explanations 
 
 Accelerated            Following the Regulation (EU) 2016/445 of the ECB 
  phase-in period        of 14 March 2016 on the exercise of options and discretions, 
                         the DTA was phasing-in by 60% for 2017, 80% for 2018 
                         and 100% for 2019 (fully phased-in). 
 
 Allowance for          Comprises (i) allowance for expected credit losses 
  expected loan          (ECL) on loans and advances to customers (including 
  credit losses          allowance for expected credit losses on loans and 
  (previously            advances to customers held for sale), (ii) the residual 
  'Accumulated           fair value adjustment on initial recognition of loans 
  provisions')           and advances to customers, (iii) allowance for expected 
                         credit losses for off-balance sheet exposures (financial 
                         guarantees and commitments) disclosed on the balance 
                         sheet within other liabilities, and (iv) the aggregate 
                         fair value adjustment on loans and advances to customers 
                         classified and measured at FVPL. 
 
 Advisory and           Comprise mainly: fees of external advisors in relation 
  other restructuring    to: (i) disposal of operations and non-core assets, 
  costs                  and (ii) customer loan restructuring activities. 
 
 AT1                    AT1 (Additional Tier 1) is defined in accordance 
                         with Articles 51 and 52 of the Capital Requirements 
                         Regulation (EU) No 575/2013, as amended by CRR II 
                         applicable as at the reporting date. 
 
 CET1 capital           CET1 capital ratio (transitional basis) is defined 
  ratio (transitional    in accordance with the Capital Requirements Regulation 
  basis)                 (EU) No 575/2013, as amended by CRR II applicable 
                         as at the reporting date. 
 
 CET1 fully loaded      The CET1 fully loaded (FL) ratio is defined in accordance 
  (FL)                   with the Capital Requirements Regulation (EU) No 
                         575/2013, as amended by CRR II applicable as at the 
                         reporting date. 
 
 Contribution           Relates to the contribution made to the Single Resolution 
  to SRF                 Fund. 
 
 Cost to Income         Cost-to-income ratio comprises total expenses (as 
  ratio                  defined) divided by total income (as defined). 
 
 Data from the          The latest data from the Statistical Service of the 
  Statistical            Republic of Cyprus, Cyprus Statistical Service, was 
  Service                published on 31 March 2020. 
 Digital transactions   This is the ratio of the number of digital transactions 
  ratio                  performed by individuals and legal entity customers 
                         to the total number of transactions. Transactions 
                         include deposits, withdrawals, internal and external 
                         transfers. Digital channels include mobile, browser 
                         and ATMs. 
 
 Digitally engaged      This is the ratio of digitally engaged individual 
  customers ratio        customers to the total number of individual customers. 
                         Digital channels include mobile, browser and ATMs. 
                         It also captures access to a card as well as online 
                         card purchases. 
  ECB                   European Central Bank 
 
 Gross loans            Gross loans are reported before the residual fair 
                         value adjustment on initial recognition relating 
                         to loans acquired from Laiki Bank (calculated as 
                         the difference between the outstanding contractual 
                         amount and the fair value of loans acquired) amounting 
                         to EUR271 mn at 31 December 2019 (compared to EUR278 
                         mn at 30 September 2019 and EUR462 mn at 31 December 
                         2018). 
 
                         Additionally, gross loans (i) include loans and advances 
                         to customers classified and measured at fair value 
                         through profit and loss adjusted for the aggregate 
                         fair value adjustment of EUR427 mn at 31 December 
                         2019 (compared to EUR430 mn at 30 September 2019 
                         and EUR456 mn as at 31 December 2018), and (ii) are 
                         reported after the reclassification between gross 
                         loans and allowance for expected credit losses on 
                         loans and advances to customers classified as held 
                         for sale of Nil as at 31 December 2019 (compared 
                         to Nil as at 30 September 2019 and EUR99 mn at 31 
                         December 2018). 
 
 Group                  The Group consists f Bank of Cyprus Holdings Public 
                         Limited Company, "BOC Holdings" or the "Company", 
                         its subsidiary Bank of Cyprus Public Company Limited, 
                         the "Bank" and the Bank's subsidiaries. 
 
 Leverage ratio         The leverage ratio is the ratio of tangible total 
                         equity (including Other equity instruments) to total 
                         assets as presented on the balance sheet. 
 
 Loan credit            Loan credit losses comprise: (i) credit losses to 
  losses (PL)            cover credit risk on loans and advances to customers, 
  (previously            (ii) net gains on derecognition of financial assets 
  'Provision charge')    measured at amortised cost and (iii) net gains on 
                         loans and advances to customers at FVPL. 
 F. Definitions & Explanations (continued) 
 Loan credit            Loan credit losses charge (cost of risk) (year to 
  losses charge          date) is calculated as the annualised 'loan credit 
  (previously            losses' (as defined) divided by average gross loans 
  'Provisioning          (the average balance is calculated as the average 
  charge') (cost         of the opening balance and the closing balance). 
  of risk) 
 
 Market Shares          Both deposit and loan market shares are based on 
                         data from the Central Bank of Cyprus. 
 
                         The Bank is the single largest credit provider in 
                         Cyprus with a market share of 41.1% at 31 December 
                         2019, compared to 40.8% at 30 September 2019, 41.3% 
                         at 30 June 2019, 46.7% at 31 March 2019, 45.4% at 
                         31 December 2018 and as at 30 September 2018, 38.6% 
                         at 30 June 2018 and 37.4% at 31 March 2018. 
 
                         The market share on loans was affected as at 30 June 
                         2019 following the derecognition of the Helix portfolio 
                         upon the completion of Project Helix announced on 
                         28 June 2019. 
 
                         The market share on loans was affected during the 
                         quarter ended 31 March 2019 following a decrease 
                         in total loans in the banking sector of EUR1 bn, 
                         mainly attributed to reclassification, revaluation, 
                         exchange rate and other adjustments (CBC). 
 
                         The market share on loans was affected as at 30 September 
                         2018 following a decrease in total loans in the banking 
                         sector, mainly attributed to EUR6 bn non-performing 
                         loans of Cyprus Cooperative Bank (CyCB) which remained 
                         to SEDIPES as a result of the agreement between CyCB 
                         and Hellenic Bank. 
 
                         The market share on loans was affected as at 30 June 
                         2018 following a decrease in total loans in the banking 
                         sector of EUR2.1 bn, due to loan reclassifications, 
                         revaluations, exchange rate or other adjustments 
                         (CBC). 
 
 Net fee and            Fee and commission income less fee and commission 
  commission income      expense divided by total income (as defined). 
  over total income 
 
 Net Interest           Net interest margin is calculated as the net interest 
  Margin                 income (annualised) divided by the quarterly average 
                         interest earning assets. Average interest earning 
                         assets exclude interest earning assets of any discontinued 
                         operations at each quarter end, if applicable. Interest 
                         earning assets include: cash and balances with central 
                         banks, plus loans and advances to banks, plus net 
                         loans and advances to customers (including loans 
                         and advances to customers classified as non-current 
                         assets held for sale), plus investments (excluding 
                         equities and mutual funds). 
 
 Net loans and          Comprise gross loans (as defined) net of allowance 
  advances to            for expected loan credit losses (as defined, but 
  customers              excluding credit losses on off-balance sheet exposures). 
 
 Net loan to            Net loan to deposit ratio is calculated as gross 
  deposit ratio          loans (as defined) net of allowance for expected 
                         loan credit losses (as defined) divided by customer 
                         deposits. 
 
 Net Stable Funding     The NSFR is calculated as the amount of "available 
  Ratio (NSFR)           stable funding" (ASF) relative to the amount of "required 
                         stable funding" (RSF), on the basis of Basel III 
                         standards. Its calculation is a SREP requirement. 
                         The EBA is working on finalising the NSFR and enforcing 
                         it as a regulatory ratio under CRR II. 
 
 New lending            New lending includes the average YTD change (if positive) 
                         for overdraft facilities. 
 
 Non-interest           Non-interest income comprises Net fee and commission 
  income                 income, Net foreign exchange gains and net gains 
                         on financial instrument transactions and disposal/dissolution 
                         of subsidiaries and associates (excluding net gains 
                         on loans and advances to customers at FVPL), Insurance 
                         income net of claims and commissions, Net gains/(losses) 
                         from revaluation and disposal of investment properties 
                         and on disposal of stock of properties, and Other 
                         income. 
 
 
 
 
 
 
 

F. Definitions & Explanations (continued)

 
 Non-performing           According to the EBA standards and ECB's Guidance 
  exposures (NPEs)         to Banks on Non-Performing Loans (published in March 
                           2017), NPEs are defined as those exposures that satisfy 
                           one of the following conditions: (i) the borrower 
                           is assessed as unlikely to pay its credit obligations 
                           in full without the realisation of the collateral, 
                           regardless of the existence of any past due amount 
                           or of the number of days past due, (ii) defaulted 
                           or impaired exposures as per the approach provided 
                           in the Capital Requirement Regulation (CRR), which 
                           would also trigger a default under specific credit 
                           adjustment, distress restructuring and obligor bankruptcy, 
                           (iii) material exposures as set by the CBC , which 
                           are more than 90 days past due, (iv) performing forborne 
                           exposures under probation for which additional forbearance 
                           measures are extended, and (v) performing forborne 
                           exposures under probation that present more than 
                           30 days past due within the probation period. When 
                           a specific part of the exposures of a customer that 
                           fulfils the NPE criteria set out above is greater 
                           than 20% of the gross carrying amount of all on balance 
                           sheet exposures of that customer, then the total 
                           customer exposure is classified as non-performing; 
                           otherwise only the specific part of the exposure 
                           is classified as non-performing. The NPEs are reported 
                           before the deduction of allowance for expected loan 
                           credit losses (as defined). 
 
 Non-recurring            Non-recurring items as presented in the 'Unaudited 
  items                    Consolidated Income Statement - Underlying basis' 
                           relate to: (i) advisory and other restructuring costs 
                           - organic, (ii) restructuring costs - Voluntary Staff 
                           Exit Plan (VEP), (iii) Provisions/net (loss)/profit 
                           relating to NPE sales, (iv) (Loss)/profit on remeasurement 
                           of investment in associate upon classification as 
                           held for sale (CNP) net of share of profit from associates, 
                           (v) Reversal of impairment of DTA and impairment 
                           of other tax receivables, and (vi) Profit from discontinued 
                           operations (UK). 
 
 NPE coverage             The NPE coverage ratio is calculated as the allowance 
  ratio (previously        for expected loan credit losses (as defined) over 
  'NPE Provisioning        NPEs (as defined). 
  coverage ratio') 
 
 NPE ratio                NPEs ratio is calculated as the NPEs as per EBA (as 
                           defined) divided by gross loans (as defined). 
 
 NPE sales                NPE sales refer to NPE sale transactions completed 
                           in the year, as well as sale transactions being contemplated 
                           as at year-end, irrespective of whether they met 
                           the held for sale classification criteria as at 31 
                           December 2019. 
 
 Operating profit         Comprises profit before Total loan credit losses, 
                           impairments and provisions (as defined), tax, (profit)/loss 
                           attributable to non-controlling interests and non-recurring 
                           items (as defined). 
 
 Operating profit         Operating profit return on average assets is calculated 
  return on average        as the annualised operating profit (as defined) divided 
  assets                   by the quarterly average of total assets for the 
                           relevant period. Average total assets exclude total 
                           assets of discontinued operations at each quarter 
                           end, if applicable. 
 
 Phased-in Capital        In accordance with the legislation in Cyprus which 
  Conservation             has been set for all credit institutions, the applicable 
  Buffer (CCB)             rate of the CCB is 1.25% for 2017, 1.875% for 2018 
                           and 2.5% for 2019 (fully phased-in). 
 
 Pro forma for            Includes the impact from the completion of the sale 
  CNP                      of the investment in CNP. 
 
 Pro forma for            Includes the impact from the completion of the sale 
  CNP and VEP              of the investment in CNP and the Voluntary Staff 
                           Exit Plan (VEP). 
 
 Pro forma for            Includes the impact from the completion of Project 
  Helix                    Helix, as well as the impact from the agreement for 
                           the sale of a portfolio of retail unsecured NPEs, 
                           with gross book value EUR33 mn as at 31 March 2019, 
                           known as Project Velocity 1 . 
 
 Profit/(loss)            Excludes non-recurring items (as defined). 
  after tax and 
  before non-recurring 
  items (attributable 
  to the owners 
  of the Company) 
 
 Profit/(loss)            Profit/(loss) after tax and before 'non-recurring 
  after tax -              items' as defined (attributable to the owners of 
  organic (attributable    the Company), except for the ' advisory and other 
  to the owners            restructuring costs - organic' . 
  of the Company) 
 F. Definitions & Explanations (continued) 
 Quarterly average        Average of interest earning assets as at the beginning 
  interest earning         and end of the relevant quarter. Interest earning 
  assets                   assets include: cash and balances with central banks, 
                           plus loans and advances to banks, plus net loans 
                           and advances to customers (including loans and advances 
                           to customers classified as non-current assets held 
                           for sale), plus investments (excluding equities and 
                           mutual funds). 
 
 Qoq                      Quarter on quarter change 
 
 Special levy             Relates to the special levy on deposits of credit 
                           institutions in Cyprus. 
 Total Capital            Total capital ratio is defined in accordance with 
  ratio                    the Capital Requirements Regulation (EU) No 575/2013 
                           , as amended by CRR II applicable as at the reporting 
                           date. 
 
 Total expenses           Total expenses comprise staff costs, other operating 
                           expenses and the special levy and contribution to 
                           the Single Resolution Fund. It does not include 'advisory 
                           and other restructuring costs-organic', or any restructuring 
                           costs relating to the Voluntary Staff Exit Plan, 
                           or any restructuring costs relating to NPE sales. 
                           'Advisory and other restructuring costs-organic' 
                           amounted to EUR22 mn for FY2019 (compared to EUR42 
                           mn for FY2018) and to EUR8 mn for 4Q2019 (compared 
                           to EUR4 mn for 3Q2019). Restructuring costs relating 
                           to the Voluntary Staff Exit Plan amount to EUR81 
                           mn for both 4Q2019 and FY2019. Restructuring costs 
                           relating to NPE sales amounted to EUR25 mn for FY2019 
                           (compared to EUR18 mn for FY2018) and to EUR10 mn 
                           for 4Q2019 (compared to EUR6 mn for 3Q2019). 
 
 Total income             Total income comprises net interest income and non-interest 
                           income (as defined). 
 
 Total loan credit        Total loan credit losses, impairments and provisions 
  losses, impairments      comprises loan credit losses (as defined), plus (provisions)/reversal 
  and provisions           of provisions for litigation, claims, regulatory 
                           and other matters plus (impairments)/reversal of 
                           impairments of other financial and non-financial 
                           assets. 
 
 Underlying basis         This refers to the statutory basis after being adjusted 
                           for certain items as explained in the Basis of Presentation. 
 
 Write offs               Loans together with the associated loan credit losses 
                           are written off when there is no realistic prospect 
                           of future recovery. Partial write-offs, including 
                           non-contractual write-offs, may occur when it is 
                           considered that there is no realistic prospect for 
                           the recovery of the contractual cash flows. In addition, 
                           write-offs may reflect restructuring activity with 
                           customers and are part of the terms of the agreement 
                           and subject to satisfactory performance. 
 Yoy                      Year on year change 
 

Basis of Presentation

This announcement covers the results of Bank of Cyprus Holdings Public Limited Company, "BOC Holdings" or "the Company", its subsidiary Bank of Cyprus Public Company Limited, the "Bank" or "BOC PCL", and together with the Bank's subsidiaries, the "Group", for the year ended 31 December 2019.

At 31 December 2016, the Bank was listed on the Cyprus Stock Exchange (CSE) and the Athens Exchange. On 18 January 2017, BOC Holdings, incorporated in Ireland, was introduced in the Group structure as the new holding company of the Bank. On 19 January 2017, the total issued share capital of BOC Holdings was admitted to listing and trading on the LSE and the CSE.

Financial information presented in this announcement is being published for the purposes of providing an overview of the Group financial results for the year ended 31 December 2019. The financial information in this announcement does not constitute statutory financial statements of BOC Holdings within the meaning of section 340 of the Companies Act 2014. The Group statutory financial statements for the year ended 31 December 2019, upon which the auditors have given an unqualified report, are expected to be published today and delivered to the Registrar of Companies of Ireland within 28 days of 30 September 2020. The Board of Directors approved the Group statutory financial statements for the year ended 31 December 2019 on 28 April 2020. BOC Holdings' statutory financial statements for the purposes of Chapter 4 of Part 6 of the Companies Act 2014 of Ireland for the year ended 31 December 2018, upon which the auditors gave an unqualified report, were published on 28 March 2019 and were annexed to the annual return and delivered to the Registrar of Companies of Ireland.

Statutory basis: Audited s tatutory information is set out on pages 6-7. However, a number of factors have had a significant effect on the comparability of the Group's financial position and results. Accordingly, the results are also presented on an underlying basis.

Underlying basis: The statutory results are adjusted for certain items (as described on pages 11-12) to allow a comparison of the Group's underlying performance, as set out on pages 8-10.

This announcement and the presentation for the Group Financial Results for the year ended 31 December 2019 have been posted on the Group's website www.bankofcyprus.com (Investor Relations/Financial Results).

Definitions: The Group uses definitions in the discussion of its business performance and financial position which are set out in section F.

The Group Financial Results for the year ended 31 December 2019 are presented in Euro (EUR) and all amounts are rounded as indicated. A comma is used to separate thousands and a dot is used to separate decimals.

Forward Looking Statements

This document contains certain forward-looking statements which can usually be identified by terms used such as "expect", "should be", "will be" and similar expressions or variations thereof or their negative variations, but their absence does not mean that a statement is not forward-looking. Examples of forward-looking statements include, but are not limited to, statements relating to the Group's near term and longer term future capital requirements and ratios, intentions, beliefs or current expectations and projections about the Group's future results of operations, financial condition, expected impairment charges, the level of the Group's assets, liquidity, performance, prospects, anticipated growth, provisions, impairments, business strategies and opportunities. By their nature, forward-looking statements involve risk and uncertainty because they relate to events, and depend upon circumstances, that will or may occur in the future. Factors that could cause actual business, strategy and/or results to differ materially from the plans, objectives, expectations, estimates and intentions expressed in such forward-looking statements made by the Group include, but are not limited to: general economic and political conditions in Cyprus and other European Union (EU) Member States, interest rate and foreign exchange fluctuations, legislative, fiscal and regulatory developments and information technology, litigation and other operational risks. Should any one or more of these or other factors materialise, or should any underlying assumptions prove to be incorrect, the actual results or events could differ materially from those currently being anticipated as reflected in such forward looking statements. The forward-looking statements made in this document are only applicable as from the date of publication of this document. Except as required by any applicable law or regulation, the Group expressly disclaims any obligation or undertaking to release publicly any updates or revisions to any forward looking statement contained in this document to reflect any change in the Group's expectations or any change in events, conditions or circumstances on which any statement is based.

Contacts

For further information please contact:

Investor Relations

+ 357 22 122239

investors@bankofcyprus.com

The Bank of Cyprus Group is the leading banking and financial services group in Cyprus, providing a wide range of financial products and services which include retail and commercial banking, finance, factoring, investment banking, brokerage, fund management, private banking, life and general insurance. The Bank of Cyprus Group operates through a total of 99 branches in Cyprus, of which 13 operate as cash offices. Bank of Cyprus also has representative offices in Russia, Ukraine and China. The Bank of Cyprus Group employs 3,672 staff worldwide. At 31 December 2019, the Group's Total Assets amounted to EUR21.1 bn and Total Equity was EUR2.3 bn. The Bank of Cyprus Group comprises Bank of Cyprus Holdings Public Limited Company, its subsidiary Bank of Cyprus Public Company Limited and its subsidiaries.

This information is provided by RNS, the news service of the London Stock Exchange. RNS is approved by the Financial Conduct Authority to act as a Primary Information Provider in the United Kingdom. Terms and conditions relating to the use and distribution of this information may apply. For further information, please contact rns@lseg.com or visit www.rns.com.

END

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