ICMI Launches Consulting Practice Focused on Contact Center Technology
10 Diciembre 2020 - 11:26AM
Business Wire
Firm Welcomes Industry Veteran Josh Streets to
Lead Practice
The International Customer Management Institute
(ICMI), the authority on contact center excellence, has launched a
new consulting practice aimed at helping companies assess, design
and implement contact center technology solutions. ICMI’s
Technology Practice reinforces the firm’s commitment and dedication
to helping raise the strategic value of contact centers, optimize
operations and improve customer service.
“We have launched the Technology Practice to address a critical
need in the contact center market as companies transition to new
ways of working in order to support a successful customer
experience without wasting resources,” said Tara Gibb, Group
Portfolio Director, ICMI/HDI. “With thirty-five years of experience
working directly with contact centers, ICMI has amassed deep domain
knowledge and an innovative approach to solving our client’s
toughest challenges.”
Josh Streets is charged with leading ICMI’s Technology Practice,
saying that the group will offer two core services: a Technology
Optimization Assessment to diagnose inefficiencies in existing
infrastructure and unbiased Vendor Selection to source the right
solutions and ensure a seamless implementation process.
Streets is a long-time industry veteran with a career spanning
more than two decades in customer experience. He learned the
importance of contact center operations by serving in senior
leadership roles at Grainger and U.S. Cellular among others. Most
recently he founded and is Chief Executive Officer of Scorecard
Group, a business and leadership consulting company.
“I’m honored to work alongside such a talented and
well-respected team of consultants who are driven by purpose and an
unwavering commitment to delighting our customers,” Streets added.
“Through technical expertise, thought leadership and practical
know-how, I’m confident that our work will have a lasting impact on
the contact center industry.”
ICMI’s team of contact center technology experts are dedicated
to guiding customers through whatever stage they are at in the
optimization of their systems. Whether it’s evaluating current
technology, streamlining tools and strategies, or shopping for and
implementing new solutions, ICMI has seen it all and is ready to
help.
For information on ICMI’s consulting services, research,
training or events, visit https://www.icmi.com.
About ICMI
The International Customer Management Institute (ICMI) is the
leading global provider of comprehensive resources for customer
management professionals -- from frontline agents to executives --
who wish to improve customer experiences and increase efficiencies
at every level of the contact center. Since 1985, ICMI has helped
more than 50,000 organizations in 167 countries through training,
events, consulting, and informational resources. ICMI's experienced
and dedicated team of industry insiders, trainers, and consultants
are committed to helping you raise the strategic value of your
contact center, optimize your operations and improve your customer
service. ICMI is brought to you by Informa Tech.
About Informa Tech
Informa Tech is a market leading provider of integrated
research, media, training and events to the global Technology
community. We're an international business of more than 600
colleagues, operating in more than 20 markets. Our aim is to
inspire the Technology community to design, build and run a better
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digital communities each month. Learn more about Informa Tech.
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version on businesswire.com: https://www.businesswire.com/news/home/20201210005899/en/
Media: Tara Gibb icmipr@informa.com
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