- Network transformation central to RS Components’ digital
strategy
- Future-proofed workspace for RS Components’ customer service
centres
RS Components (RS), a global omni-channel solutions partner for
industrial customers and suppliers, has chosen Orange Business
Services as its single end-to-end managed services provider. Orange
will carry out a major transformation of RS’ entire global
infrastructure, digitise its sales processes and move its contact
centre activities to the cloud.
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Orange will carry out a major
transformation of RS’ entire global infrastructure, digitise its
sales processes and move its contact centre activities to the
cloud. (image Orange Business Services)
These projects are a central part of RS’ digital transformation,
which is designed to reduce costs, modernise its network
capabilities and bring on board new technologies. They include
SD-WAN and telephony upgrades to future proof its business. With a
fully integrated ecosystem that integrates connectivity,
cybersecurity, collaboration and customer experience within a
single managed platform, RS can run its business online remotely
across thirty-two countries. It also allows the company to create
new services and maintain its position in a highly competitive
marketplace.
The solution increases business agility, meets PCI DSS
regulatory compliance mandates, and simplifies RS’ business
processes. Importantly, it ensures that customers and partners have
a consistent experience through multiple channels of engagement,
both telephony and online. Orange has upgraded the company’s
workspace capabilities through the integration with Microsoft
Teams, which enables contact centre agents to work remotely. This
has been invaluable to RS during the pandemic to keep their contact
centre fully functional.
A future-proof workspace providing an enhanced customer
experience Orange Business Services is providing RS with a
fully integrated cloud-based collaboration and contact centre
platform, bringing convergence and seamless communications between
front and back-office business functions. This is in addition to RS
choosing Orange Business Services as its single managed services
provider, covering Flexible SD-WAN, LAN, security, conferencing,
video, voice and contact centre services and support.
“The transformation journey with Orange has so far been very
effective. It is one of true collaboration and partnership. The new
Orange Business Services infrastructure supports a secure,
resilient, futureproofed omni-channel offering, while supporting
our remote working strategy,” said Jes Riley, vice president IT
Operations, RS Components.
“With their contact centre solution providing a significant
revenue stream and vital to their future business success alongside
their network infrastructure, it was important that RS chose a
partner that could support them to achieve their digital ambitions.
Orange, through its flexible approach, has helped provide the
answers to the business challenges they were looking for,” said
Kristof Symons, executive vice president, International, Orange
Business Services.
About RS Components RS Components is a trading brand of
Electrocomponents plc, a global omni-channel solutions partner for
industrial customers and suppliers who are involved in designing,
building or maintaining industrial equipment and facilities. We aim
to offer our customers unrivalled choice of product technologies,
solve problems with innovative solutions and deliver a world-class
customer experience, making it easy to do business with us.
We stock more than 500,000 industrial and electronic products,
sourced from over 2,500 leading suppliers. We solve problems and
provide a wide range of value-added solutions to over one million
customers. With operations in 32 countries, we trade through
multiple channels and ship over 50,000 parcels a day.
Electrocomponents plc is listed on the London Stock Exchange and
in the last financial year ended 31 March 2020 reported revenue of
£1.95 billion. Electrocomponents plc has six operating brands; RS
Components, Allied Electronics & Automation, RS PRO, OKdo,
DesignSpark, IESA, Synovos, Needlers and Liscombe.
For more information, please visit the website at www.rs-online.com
About Orange Business
Services Orange Business Services is a network-native digital
services company and the global enterprise division of the Orange
Group. It connects, protects and innovates for enterprises around
the world to support sustainable business growth. Leveraging its
connectivity and system integration expertise throughout the
digital value chain, Orange Business Services is well placed to
support global businesses in areas such as software-defined
networks, multi-cloud services, Data and AI, smart mobility
services, and cybersecurity. It securely accompanies enterprises
across every stage of the data lifecycle end-to-end, from
collection, transport, storage and processing to analysis and
sharing.
With companies thriving on innovation, Orange Business Services
places its customers at the heart of an open collaborative
ecosystem. This includes its 28,500 employees, the assets and
expertise of the Orange Group, its technology and business
partners, and a pool of finely selected start-ups. More than 3,000
multinational enterprises, as well as two million professionals,
companies and local communities in France, put their trust in
Orange Business Services.
For more information, visit www.orange-business.com or follow us
on LinkedIn, Twitter and our blogs.
Orange is one of the world's leading telecommunications
operators with revenues of 42.3 billion euros in 2020 and 259
million customers worldwide at 31 December 2020. Orange is listed
on the Euronext Paris (ORA) and on the New York Stock Exchange
(ORAN). In December 2019, Orange presented its new "Engage 2025"
strategic plan, guided by social and environmental accountability.
While accelerating in growth areas, such as B-to-B services and
placing data and AI at the heart of innovation, the entire Orange
Group will be an attractive and responsible employer.
Orange and any other Orange product or service names included in
this material are trademarks of Orange or Orange Brand Services
Limited.
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version on businesswire.com: https://www.businesswire.com/news/home/20210413005115/en/
Press contact: Elizabeth Mayeri, Orange Business Services,
elizabeth.mayeri@orange.com, +1 212 251 2086
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