eGain Knowledge Hub receives ServiceNow Built on Now certification
03 Febrero 2022 - 5:30AM
eGain Knowledge Hub receives ServiceNow Built on Now
certification
eGain Corporation (NASDAQ:
EGAN), today
announced that the integration of eGain Knowledge Hub™, its
award-winning solution for modern knowledge management, with
ServiceNow, has received ServiceNow Built On Now certification.
The highest technical designation and certification for a
ServiceNow Technology Partners application, a Built on Now
application is natively built on the ServiceNow Platform. These
applications are enterprise-built and are designed and tested for
fast, agile, resilient, secure, human, connected digital
transformation.
According to Gartner, a whopping 84% of contact center agents do
not find tools helpful in handling customer issues and only 12% say
tools simplify their day-to-day work.
Available on the ServiceNow Store, eGain Knowledge Hub for
ServiceNow™ empowers agents of all experience levels to solve
omnichannel queries with personalized answers powered by
conversational AI guidance served inside the ServiceNow® Agent
Workspace, slashing training needs and ensuring compliance.
The hub federates knowledge from multiple sources and guides
agents using AI reasoning based on the context, agent experience
level, and the interaction channel. Embedded machine learning
enables intent inference and rich analytics provide actionable
insights to optimize knowledge adoption, response relevance, and
operational performance.
“Proactive, guided knowledge turns all service agents into
super agents. It is no wonder that Knowledge
Management is Gartner’s #1 technology recommendation for customer
service leaders in 2022,” said Ashu Roy, eGain CEO. “We are excited
about offering our top-rated knowledge solution in the ServiceNow
ecosystem.”
More Information
- eGain Knowledge Hub listing in the ServiceNow Store:
https://bit.ly/3fIlSgt
- eGain Knowledge Hub for ServiceNow:
https://www.egain.com/egain-for-servicenow/
- eGain Knowledge Hub:
https://www.egain.com/products/knowledge-management-software/
- eGain
Suite: https://www.egain.com/products
- eGain Innovation in 30
Days™: https://www.egain.com/innovation-in-30-days/
About eGainOur knowledge-powered software
automates digital-first experiences for enterprises and government
agencies. Infused with AI and pre-connected with leading CRM and
contact center systems, eGain’s top-rated customer engagement
platform easily enables customer journeys with virtual assistance,
customer self-service, and modern agent tools. To learn more,
visit www.eGain.com.
eGain, the eGain logo, and all other eGain product names and
slogans are trademarks or registered trademarks of eGain Corp. in
the United States and/or other countries. All other company names
and products mentioned in this release may be trademarks or
registered trademarks of the respective companies.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other
ServiceNow marks are trademarks and/or registered trademarks of
ServiceNow, Inc. in the United States and/or other countries.
eGain media contactMichael
MessnerEmail: press@egain.comPhone: 408 636
4514
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