Eckoh’s New Cloud Security Offering in Microsoft Azure Attracts a Fortune 100 Retailer
12 Abril 2022 - 02:30AM
Business Wire
Eckoh (AIM: ECK), the global provider of customer engagement
security solutions, has expanded their cloud offering to include
Microsoft Azure. A key part of Eckoh’s strategy is its commitment
to investing in extending their cloud platforms and security
capabilities to provide flexibility and alternative options for
clients.
Until recently, Eckoh has deployed their global cloud solutions
exclusively on Amazon Web Services (AWS), however, it has always
been their intention to avoid being single-threaded and offer their
clients the ability to choose their preferred cloud platform. To
that end, they’ve launched a new platform in Azure that will enable
them to provide the same suite of customer engagement security
solutions as they do in AWS. This provides Eckoh customers with
flexibility in choosing a cloud provider, which is a sensitive
decision for many organisations.
With this new offering, Eckoh is the only provider in their
sector to have multiple cloud options, and organisations are
already taking notice. A US-headquartered retailer in the Fortune
100 is due to go live on Eckoh’s new cloud offering imminently, to
secure their contact center payments. The new 3-year contract is
expected to expand into other Eckoh security solutions as well as
see the services launch in other geographies.
“Our long history of working alongside leading organisations
from different industries has taught us that one size does not
always fit all, and our decision to deploy and offer an alternative
cloud platform is a perfect example of that flexibility,” says
Eckoh’s CEO, Nik Philpot. “We have succeeded in producing
market-leading payment security products that are flexible, easy to
use, adaptable across any customer contact channel and compliant
with the highest security standards. Our latest enhancements and
additions provide organisations with even more comprehensive
options and ensure that Eckoh’s portfolio remains best in
class.”
About Eckoh Eckoh is a global provider of customer
engagement security solutions, supporting an international client
base from its offices in the UK and US.
Their secure payment products help their clients take payments
securely from their customers through multiple channels. The
products, which include the patented CallGuard solution, can be
hosted in the cloud or deployed on the client’s site and remove
sensitive personal and payment data from contact centers and IT
environments. They offer merchants a simple and effective way to
reduce the risk of fraud, secure sensitive data, and become
compliant with the Payment Card Industry Data Security Standards
(PCI DSS) and wider data security regulations. Eckoh has been a PCI
DSS Level One Service Provider since 2010, securing over $5bn in
payments annually.
Eckoh’s customer contact solutions enable enquiries and
transactions to be performed on whatever device the customer
chooses, allowing organisations to increase efficiency, lower
operational costs and provide a true Omnichannel experience. Eckoh
also assists organizations in transforming the way that they engage
with their customers by providing support and transition services
as they implement Eckoh’s innovative customer contact
solutions.
Eckoh’s large portfolio of clients come from a broad range of
vertical markets and includes retailers, healthcare, government
departments, telecoms providers, utility providers, and financial
services organisations.
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Mark Jeffers Marketing Manager mark.jeffers@eckoh.com 08000 630
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