Verizon and PCI Pal Release Joint White Paper With Servadus Addressing Contact Center Best Practices in the Wake of PCI DSS 4.0 Rollout
19 Mayo 2022 - 08:00AM
Business Wire
New white paper explores potential contact
center challenges to adopt updated security standards
PCI Pal® (LON: PCIP), the global provider of secure payment
solutions, today releases a comprehensive white paper, Keep Calm
and Simplify - Contact center best practices in the era of PCI DSS
4.0, with Servadus, and Verizon Business Group, Professional
Services (NYSE, Nasdaq: VZ) mapping the contact center landscape
over the past few years and taking a look ahead as the industry
moves to adopt new payment security standards. The white paper also
looks at best practices and emerging technologies that will shape
the payment security industry.
In 2018, PCI Pal and Verizon published their first joint piece,
Keep Calm and Descope, looking at the benefits of descoping
organizational infrastructure to minimize the requirements of PCI
DSS. While the message within the original white paper still stands
today, the impacts of a global pandemic, the ever-changing threat
landscape, and the significant update to the standards themselves
have prompted this further collaboration.
According to the white paper, the key challenges faced by
contact centers heavily revolve around increased call traffic
combined with the introduction of remote work during the pandemic,
the rise in digital fraud and the tight labor market. In addition
to the significant amends to the standards, the introduction of PCI
DSS 4.0 significantly raises the payments security bar for all
organizations accepting credit card payments.
“PCI DSS 4.0 is a much more robust set of standards compared to
those we have seen in the past,” said Geoff Forsyth, CISO at PCI
Pal. “This industry is constantly adapting to new challenges and
increased threat levels which is why there is a need for solutions
that do the same. It’s been a pleasure working with our partner
Verizon once again on a joint piece to explore the ever-evolving
needs of the industry and what is necessary to keep consumers’ data
and information secure.”
“These new standards coupled with dependable solutions, like the
ones PCI Pal offers, will keep security tight without negatively
impacting the customer experience,” said Ciske van Oosten, Head of
Global Business Intelligence at Verizon.
To access the full white paper, visit PCI Pal.
For more information regarding PCI Pal, visit www.pcipal.com or
follow PCI Pal on Twitter and LinkedIn.
About PCI Pal
PCI Pal (LON: PCIP) is a leading provider of SaaS solutions that
empower companies to take payments securely, adhere to strict
industry governance, and remove their business from the significant
risks posed by non-compliance and data loss.
Using patented technology, its mission is to safeguard
reputation and trust by providing customers with secure payment
solutions for any business communications environment including
voice, chat, social, email, and contact center.
PCI Pal is integrated to, and resold by, some of the worlds'
leading business communications vendors, as well as major payment
service providers.
PCI Pal products can be used by any size organization globally,
and it is proud to work with some of the largest and most respected
brands in the world.
For more information visit www.pcipal.com or follow the team on
LinkedIn: https://www.linkedin.com/company/pci-pal/.
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version on businesswire.com: https://www.businesswire.com/news/home/20220519005629/en/
Jessica Robinson pcipal@sourcecodecomms.com
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