Teleperformance Recognized as a Leader in 2022 Gartner® Magic Quadrant™ for Customer Service BPO*
09 Junio 2022 - 10:45AM
Business Wire
Teleperformance is evaluated for its ability to execute and
completeness of vision
Regulatory News:
Teleperformance (Paris:TEP), the global leader in outsourced
customer and citizen experience management and related digital
services, today announced it has been recognized as a leader in the
2022 Gartner® Magic Quadrant™ for Customer Service BPO* report.
Gartner defines the “customer service business process outsourcing
(CS BPO) market as the delegation of customer service business
process activities to support existing and potential clients to a
third-party service provider. The services provided may include
digital services, assisted channel services, technology and system
integration, infrastructure, software development and design,
reporting and analytics, and business process management.”
Teleperformance was recognized leader in this magic quadrant
report based on its ability to execute and completeness of vision.
“Gartner analysts evaluate vendors on the quality and efficacy of
the processes, systems, methods or procedures that enable CS BPO
provider performance to be competitive, efficient and effective,
and positively impact revenue, customer retention and reputation
within Gartner’s view of the market. Further, Gartner says “CSS
leaders should use this Magic Quadrant™ to identify the vendor best
suited to support their digital and live assist channel needs.”
“The world is evolving more rapidly in the digital era, but
there is always a constant demand for high quality, fast and safe
user experiences when interacting with any brand or entity“ said
Daniel Julien, Chairman and CEO of Teleperformance. “As the
largest global enterprise in our industry, we continue to grow
because we continue to deliver, innovate, evolve and add value to
our clients all around the world. Our success is based on serving
the world with a high tech, high touch approach. We believe that
this 2022 Gartner® Magic Quadrant™ evaluation reflects well on our
great people and our continuous efforts to be a great partner our
clients can grow with and depend on.”
Gartner® Magic Quadrant™ helps “get quickly educated about a
market’s competing technology providers and their ability to
deliver on what end users require today and in the future”. Each
report comes with a Magic Quadrant™ graphic that depicts a market
using a two-dimensional matrix that evaluates vendors based on
their Completeness of Vision and Ability to Execute.
* Business Process Outsourcing
Gartner Disclaimer
Gartner® and Magic Quadrant™ are registered trademarks of
Gartner, Inc. and/or its affiliates in the U.S. and internationally
and is used herein with permission. All right reserved. Gartner
does not endorse any vendor, product or service depicted in its
research publications, and does not advise technology users to
select only those vendors with the highest ratings or other
designation. Gartner research publications consist of the opinions
of Gartner research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, express or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
Gartner, Magic Quadrant for Customer Service BPO, Deborah
Alvord, Kathy Ross, Mark Dauigoy, Uma Challa, March 28, 2022.
Gartner, “Gartner® Magic Quadrant™”, 2022,
https://www.gartner.com/en/research/methodologies/magic-quadrants-research
About Teleperformance Group
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA
- Bloomberg: TEP FP), the global leader in outsourced customer and
citizen experience management and related digital services,
serves as a strategic partner to the world’s largest companies in
many industries. It offers a One Office support services model
including end-to-end digital solutions, which guarantee successful
customer interaction and optimized business processes, anchored in
a unique, comprehensive high touch, high tech approach. Nearly
420,000 employees, based in 88 countries, support billions of
connections every year in over 265 languages and around 170
markets, in a shared commitment to excellence as part of the
“Simpler, Faster, Safer” process. This mission is supported by the
use of reliable, flexible, intelligent technological solutions and
compliance with the industry’s highest security and quality
standards, based on Corporate Social Responsibility excellence. In
2021, Teleperformance reported consolidated revenue of €7,115
million (US$8.4 billion, based on €1 = $1.18) and net profit of
€557 million.
Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement
service. They are included in the following indices: CAC 40, STOXX
600, S&P Europe 350 and MSCI Global Standard. In the area of
corporate social responsibility, Teleperformance shares are
included in the Euronext Vigeo Euro 120 index since 2015, the EURO
STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders index
since 2019, the FTSE4Good index since 2018 and the S&P Global
1200 ESG index since 2017.
For more information: www.teleperformance.com Follow us
on Twitter: @teleperformance
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FINANCIAL ANALYSTS AND INVESTORS Investor relations and
financial communication department TELEPERFORMANCE Tel: +33 1 53 83
59 15 investor@teleperformance.com
PRESS RELATIONS Europe Karine Allouis – Leslie
Jung-Isenwater – Laurent Poinsot IMAGE7 Tel: +33 1 53 70 74 70
teleperformance@image7.fr
PRESS RELATIONS Americas and Asia-Pacific Mark
Pfeiffer TELEPERFORMANCE Tel: + 1 801-257-5811
mark.pfeiffer@teleperformance.com
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