Teleperformance Earns the Highest Score in The 2022 EMEA Customer Experience Management Service by Everest Group PEAK Matrix®
25 Octubre 2022 - 10:45AM
Business Wire
Teleperformance earns the highest ranking based
on market adoption, portfolio mix, value delivered and technology
and innovation
Regulatory News:
Teleperformance (Paris:TEP), the global leader in outsourced
customer and citizen experience management and related digital
services , today announced it has been selected as a leading global
service provider in Everest Group’s Customer Experience Management
(CXM) 2022 PEAK Matrix® for Customer Experience Management Service
Providers in EMEA. Everest Group analyzed 25 of Europe’s top CXM
service providers and Teleperformance earned the highest ranking
based on the company’s market adoption, portfolio mix, value
delivered, vision and strategy, scope of services offered, and
technology and innovation.
“Teleperformance has been ranked as the top company in Everest
Group's Customer Experience Management (CXM) in EMEA – PEAK Matrix®
Assessment 2022 driven by factors such as its extensive experience
in the region, robust partnership system, scope of services and its
vision and strategy," said David Rickard, Vice President,
Everest Group. "Teleperformance has built strong technology
capabilities, including advanced data analytics, CX advisory
services, and initiatives in the metaverse space helping the
company adapt to fast-changing client requirements."
Each PEAK Matrix assessment provides a comprehensive picture of
the service provider’s market success, vision and strategy, service
focus and capabilities, digital and technological solutions, domain
investments, and customer feedback. The independent findings
incorporate Everest Group’s annual evaluation and analysis RFI
process for the calendar year 2022 including interactions with
leading CXM service providers, client reference checks and
feedback, and an ongoing analysis of the overall CXM market.
“Teleperformance’s current global benchmark position as the
clear worldwide leader in CXM reflects well on our entire worldwide
team. Being independently recognized by Everest Group as the top
ranked CXM company for all of Europe, the Middle East and Africa is
a tribute to the dedication and performance of all of our employees
in EMEA,” said Teleperformance Chairman and Chief Executive
Officer, Daniel Julien. “We work constantly together to train
and support our employees and collaborate closely with our clients
to form truly strategic partnerships that are based on mutual
trust, innovation, great execution and consistency. We support the
most successful brands in the world and are very happy to be
recognized for the outstanding customer service delivery and the
overall value we provide to our clients in EMEA.”
*****
About Teleperformance Group
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA
- Bloomberg: TEP FP), the global leader in outsourced customer and
citizen experience management and related digital services,
serves as a strategic partner to the world’s largest companies in
many industries. It offers a One Office support services model
including end-to-end digital solutions, which guarantee successful
customer interaction and optimized business processes, anchored in
a unique, comprehensive high touch, high tech approach. Nearly
420,000 employees, based in 88 countries, support billions of
connections every year in over 265 languages and around 170
markets, in a shared commitment to excellence as part of the
“Simpler, Faster, Safer” process. This mission is supported by the
use of reliable, flexible, intelligent technological solutions and
compliance with the industry’s highest security and quality
standards, based on Corporate Social Responsibility excellence. In
2021, Teleperformance reported consolidated revenue of €7,115
million (US$8.4 billion, based on €1 = $1.18) and net profit of
€557 million.
Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement
service. They are included in the following indices: CAC 40, STOXX
600, S&P Europe 350, MSCI Global Standard and Euronext Tech
Leaders. In the area of corporate social responsibility,
Teleperformance shares are included in the CAC 40 ESG since
September 2022, the Euronext Vigeo Euro 120 index since 2015, the
EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders
index since 2019, the FTSE4Good index since 2018 and the S&P
Global 1200 ESG index since 2017.
For more information: www.teleperformance.com Follow us on
Twitter: @teleperformance
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version on businesswire.com: https://www.businesswire.com/news/home/20221025005793/en/
FINANCIAL ANALYSTS AND INVESTORS Investor relations and
financial communication department TELEPERFORMANCE Tel: +33 1 53 83
59 15 investor@teleperformance.com
PRESS RELATIONS Europe Karine Allouis – Laurent
Poinsot IMAGE7 Tel: +33 1 53 70 74 70 teleperformance@image7.fr
PRESS RELATIONS Americas and Asia-Pacific Mark
Pfeiffer TELEPERFORMANCE Tel: + 1 801-257-5811
mark.pfeiffer@teleperformance.com
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