Teleperformance Helps Clients Accelerate Business Value From Their Cloud Transformations With Two Amazon Web Services Distinctions
05 Junio 2023 - 1:00AM
Business Wire
The company’s AI-powered, scalable, and customized business
process management solutions provide faster, more personalized
customer engagement
Regulatory News:
Teleperformance (Paris:TEP), a global leader in digital business
services, announced today that it achieved Amazon Web Services
(AWS) Advanced Tier Services Partner status within the AWS Partner
Network (APN), a global community of partners that leverages
programs, expertise, and resources to build, market, and sell
customer offerings. The company has also received AWS Service
Delivery Partner designation, which distinguishes Teleperformance
for demonstrating specialized technical expertise in delivering
Amazon Connect solutions on AWS with proven customer success.
Achieving the AWS Advanced Tier Services Partners status
recognizes Teleperformance for having a strong team of trained and
certified technical individuals, with proven customer experience.
The AWS Service Delivery designation differentiates Teleperformance
as an APN member that provides specialized demonstrated technical
proficiency and proven customer success in delivering Amazon
Connect. To receive the designation, APN Partners must possess deep
AWS experience and deliver solutions seamlessly on AWS.
“Teleperformance is proud to achieve the AWS Advanced Tier
Services Partner status and AWS Service Delivery designation for
Amazon Connect,” said Dev Mudaliar, Global Chief Information
Officer, Teleperformance Group. “Our team is dedicated to using
our cloud-based services to help clients achieve their business
goals by combining our advanced solutions with data analytics and
disciplined processes, and the agility of Amazon Connect Service to
make processes more efficient, solve issues more quickly, and
simplify operations and processes.”
With Amazon Connect, Teleperformance uses call summarization and
sentiment analysis to help businesses enhance the quality and
efficiency of customer engagement. Powered by AI and machine
learning, the capabilities enable agents to identify and address
customers’ needs faster, so customers spend less time waiting for
help.
“Dynamic business services companies like Teleperformance thrive
with advancements in technology,” said Daniel Julien, Chairman
and CEO of Teleperformance Group. “The integration of AI will
directly contribute to sustain Teleperformance’s growth and to
improve profitability.”
AWS is enabling scalable, flexible, and cost-effective solutions
from startups to global enterprises. To support the seamless
integration and deployment of these solutions, AWS established the
AWS Service Delivery Program to help customers identify AWS Service
Partners with deep experience delivering specific AWS services.
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA
- Bloomberg: TEP FP) is a global leader in digital business
services, blending the best of advanced technology with human
empathy to deliver enhanced customer care that is simpler, faster,
and safer for the world’s biggest brands and their customers. The
Group’s comprehensive, AI-powered service portfolio ranges from
front-office customer care to back-office functions, including
Trust and Safety services that help defend both online users and
brand reputation. It also offers a range of specialized services
such as collections, interpreting and localization, visa and
consular services, and recruitment process outsourcing services.
With more than 410,000 inspired and passionate people speaking more
than 300 languages, the Group’s global scale and local presence
allows it to be a force of good in supporting communities, clients,
and the environment. In 2022, Teleperformance reported consolidated
revenue of €8,154 million (US$8.6 billion, based on €1 = $1.05) and
net profit of €645 million.
Teleperformance shares are traded on the Euronext Paris market,
Compartment A, and are eligible for the deferred settlement
service. They are included in the following indices: CAC 40, STOXX
600, S&P Europe 350, MSCI Global Standard and Euronext Tech
Leaders. In the area of corporate social responsibility,
Teleperformance shares are included in the CAC 40 ESG since
September 2022, the Euronext Vigeo Euro 120 index since 2015, the
EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders
index since 2019, the FTSE4Good index since 2018 and the S&P
Global 1200 ESG index since 2017.
Visit the Group at www.teleperformance.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20230604005042/en/
FINANCIAL ANALYSTS AND INVESTORS Investor relations and
financial communication department TELEPERFORMANCE Tel: +33 1 53 83
59 15 investor@teleperformance.com
PRESS RELATIONS Europe Karine Allouis – Laurent
Poinsot IMAGE7 Tel: +33 1 53 70 74 70 teleperformance@image7.fr
PRESS RELATIONS Americas and Asia-Pacific Nicole
Miller TELEPERFORMANCE Tel: + 1 629-899-0675
tppublicaffairs@teleperformance.com
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