Brand says "Ciao" to AI and uses real people
to take phone orders to connect with guests
FORT
LAUDERDALE, Fla., Sept. 20,
2023 /PRNewswire/ -- Anthony's Coal Fired Pizza & Wings, owned
by BurgerFi International, Inc. (Nasdaq: BFI, BFIIW) ("BurgerFi"),
is keeping it real and is doing away with its automated phone
answering system. From now on, customers will have a real person at
the restaurant taking calls for their orders. In a world full of AI
robots, the company is staying true to their brand belief "being an
Anthony"—real and authentic.
"Our guests have told us loud and clear that they want to speak
with a human when placing orders," said Carl Bachmann, Chief Executive Officer of
BurgerFi. "Technology is critical for innovation but AI for guest
service was not providing an exceptional experience for our guests.
Becky – our AI – has been removed. It's time for her to go, so
we're saying ciao, baby! We want our guests to know we welcome them
back – and their calls!"
As the rest of the world moves toward AI, Anthony's priority is always to do what's best
for the guest. The company will no longer use an automated
answering system and instead will have humans operating their
phones. Customers will get to chat with a live person instead of an
AI. "Everyone at Anthony's must be
serving a guest or someone who is," said Bachmann." It must be a
win for the guests, a win for the team members and a win for our
stakeholders."
For more information about Anthony's Coal Fired Pizza & Wings or to
find the nearest location, visit www.acfp.com.
About Anthony's Coal Fired
Pizza & Wings
Anthony's Coal Fired Pizza &
Wings was acquired by BurgerFi International, Inc. (Nasdaq: BFI,
BFIIW), on November 3, 2021 and is a
premium pizza and wings brand that operates 59 corporate-owned
casual restaurant locations. Known for serving fresh, never frozen
and quality ingredients, Anthony's
is centered around a 900-degree coal fired oven with menu offerings
including "well-done" pizza, coal fired chicken wings, homemade
meatballs, and a variety of handcrafted sandwiches and salads.
Anthony's was named "The Best
Pizza Chain in America" by USA
Today's Great American Bites and "Top 3 Best Major Pizza Chain" by
Mashed in 2021. To learn more about Anthony's, please visit
www.acfp.com.
Facebook: https://www.facebook.com/anthonyscoalfiredpizza
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Twitter: https://twitter.com/AnthonysCFPizza
TikTok: https://www.tiktok.com/@anthonyscoalfiredpizza
YouTube: https://www.youtube.com/user/AnthonysCFPizza
Threads: http://www.threads.net/@anthonyscoalfiredpizza
Media Contact
Kaitlyn
Ianiro
Kaitlyn@inklinkmarketing.com
305.631.2283
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SOURCE Anthony's Coal Fired
Pizza & Wings