ICT GROUP Introduces I-Control™ Campaign Management Dashboard
13 Mayo 2009 - 10:00AM
Business Wire
ICT GROUP, INC. (NASDAQ: ICTG), a leading global provider of
customer management and business process outsourcing solutions,
today announced the launch of its I-Control� web-based campaign
management client dashboard solution. I-Control is offered through
the Company�s Global Interactive Services division.
I-Control is an easy-to-use, Web-based interface that gives
clients optimal flexibility and control in effectively managing
their multi-channel customer communication campaigns, including
voice, e-mail, SMS and fax. This self-service dashboard has already
been rolled out to several clients, for a variety of first party
collections and pre-recorded outbound alert messaging
applications.
I-Control gives clients full access to their campaigns, allowing
them to start, stop, pause and throttle volumes, based on agent
availability and other factors influencing connect rates and
completions. The I-Control dashboard helps clients improve the
efficiency of their programs, utilizing IVR call management in a
cost-contained environment, designed to meet their unique budget
needs and available resources.
According to Timothy F. Kowalski, ICT GROUP�s President and
Chief Operating Officer for the Company�s Marketing and Technology
Services division, �We are excited to be offering this innovative,
user-friendly tool to help clients assume greater control over
their multi-channel customer contact campaigns. In today�s
challenging economic environment, the ability to use a customized,
Web-based portal for running cost-effective, performance-optimized
campaigns offers clients a strong competitive advantage.�
Because this is a hosted solution, clients can leverage the
top-tier, industry-leading technology infrastructure of ICT GROUP
along with the Company�s operational best practices and
ISO-9001:2000 certified quality improvement processes.
Clients can pause applications, create customized dialing
windows, perform quality performance monitoring and implement other
operational parameters, to ensure the success of their customer
contact programs. I-Control even provides a data
cleansing/scrubbing feature, leveraging ICT GROUP�s quality
compliance team for call exclusions and other legislative
regulations that could affect their call management campaigns.
About ICT GROUP:
ICT GROUP, headquartered in Newtown, Pa., is a leading global
provider of customer management and business process outsourcing
solutions. The Company provides a comprehensive mix of customer
care/retention, up-selling/cross-selling, technical support and
database marketing as well as e-mail management, data entry,
collections, claims processing and document management services,
using its global network of onshore, near-shore and offshore
operations. ICT GROUP also provides interactive voice response
(IVR) and advanced speech recognition solutions as well as hosted
Customer Relationship Management (CRM) technologies, available for
use by clients at their own in-house facility or on a co-sourced
basis in conjunction with the Company�s fully integrated contact
center operations. To learn more about ICT GROUP, visit the
Company�s website at www.ictgroup.com.
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