ISG to Assess Providers of Telecom, Media and Entertainment Industry Services
08 Agosto 2024 - 9:00AM
Business Wire
Upcoming ISG Provider Lens™ study will
evaluate providers helping transform business processes and IT
services
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, has launched a research
study examining service providers helping telecommunications, media
and entertainment companies deliver consistent service quality and
a seamless experience to price-sensitive customers.
Study results will be published in two comprehensive ISG
Provider Lens™ reports called Telecom, Media and Entertainment
Services, scheduled to be released in December. The geographically
focused reports will evaluate providers of business process
services and next-gen IT services.
Enterprise buyers will be able to use information from the
reports to evaluate their current vendor relationships, potential
new engagements and available offerings, while ISG advisors use the
information to recommend providers to the firm’s buy-side
clients.
Telecom, media, and entertainment companies are operating in a
highly competitive landscape that requires them to navigate
ever-evolving regulatory requirements and spectrum availability and
offer a simple, all-in-one platform with a single bundle and
subscription to attract cost conscious subscribers.
“The new technology-based models being adopted by the telecom,
media and entertainment industries can deliver high-quality,
personalized service and automated troubleshooting, but only if
companies can access and upskill the right talent and coordinate
business, network and IT teams effectively,” said Iain Fisher,
director, ISG Research. “Provider partners are crucial for
co-developing, co-innovating and co-marketing capabilities to stand
out in a crowded field.”
For the study, ISG has distributed surveys to more than 100
providers of services supporting the telecom, media and
entertainment industries. Working in collaboration with ISG’s
global advisors, the research team will produce four quadrants
representing the services and solutions the typical enterprise is
deploying based on ISG’s experience working with its clients. The
four quadrants are:
- Strategy and Enablement Services, evaluating providers
offering strategic advisory services to telecom organizations
across digital transformation, M&A, restructuring and business
strategy, encompassing procurement, brand marketing and sales,
finance and budgeting, pricing economics and operating models.
- Telecom Managed and Next-Gen IT Services, assessing
providers offering managed and next-gen IT services to telecom
customers. These providers manage the critical network
infrastructure and applications to lower total cost of ownership,
build automated solutions and enhance customer experience.
- Media and Entertainment Managed and Next-Gen IT
Services, evaluating providers that offer managed IT services
to clients in the media and entertainment industry, providing them
with a truly connected, intuitive and seamless journey.
- Intelligent Business Process Management (iBPM) Services,
assessing providers offering services driven by automation and
analytics, including customer services (front office and back
office, B2B and B2C), sourcing and procurement, HR, finance and
accounting (F&A), regulatory and compliance, knowledge
services, master data management, field workforce services, network
operations, operational business intelligence (customer, marketing
and asset) and supply chain management.
The study will examine products and services available in North
America (U.S. & Canada) and EMEA. ISG analyst Yash Jethani will
serve as author of the reports.
A list of identified providers and vendors and further details
on the study are available in this digital brochure. Providers not
listed in the brochure can contact ISG and ask to be included in
the studies.
All 2024 ISG Provider Lens™ evaluations feature expanded
customer experience (CX) data that measures actual enterprise
experience with specific provider services and solutions, based on
ISG’s continuous CX research. Enterprise customers wishing to share
their experience about a specific provider or vendor are encouraged
to register here to receive a personalized survey URL. Participants
will receive a copy of this report in return for their
feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Mexico,
Brazil, the U.K., France, Benelux, Germany, Switzerland, the
Nordics, Australia and Singapore/Malaysia, with additional markets
to be added in the future. For more information about ISG Provider
Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240808195358/en/
Press Contacts:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978 518 4520
isg@matternow.com
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