ISG to Evaluate Providers of Digital Healthcare Services
13 Agosto 2024 - 9:00AM
Business Wire
Upcoming ISG Provider Lens™ study will
examine providers supporting industry transformation that delivers
improved outcomes, cost reduction and regulatory compliance
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm, has launched a research
study assessing providers of digital services for the healthcare
industry.
The study results will be published in two comprehensive ISG
Provider Lens™ reports, called Healthcare Digital Services,
covering the U.S. and Brazil markets and scheduled to be released
in December. The reports will cover companies offering services
that help healthcare providers and insurance organizations
transform their operations to meet new requirements, improve
interoperability, and adapt to growing telemedicine and value-based
care needs.
Enterprise buyers will be able to use information from the
reports to evaluate their current vendor relationships, potential
new engagements and available offerings, while ISG advisors use the
information to recommend providers to the firm’s buy-side
clients.
Healthcare is being digitally transformed by the integration of
technologies such as electronic health records (EHRs),
telemedicine, AI and wearable devices, and the use of big data
analytics to ensure operational efficiency and optimized patient
care.
“Despite challenges such as interoperability, cyber threats and
disparities in digital access, the ongoing digital transformation
of the healthcare industry promises to create a healthcare system
that is efficient, accessible and patient-centric,” said Iain
Fisher, director, ISG Provider Lens Research. “Evolving regulatory
frameworks and technological advances will support this
transformation, benefitting both patients and healthcare
providers.”
A wide range of technologies are being used to transform
healthcare, ISG notes. AI is crucial for enhancing data management,
diagnostics and tailored treatments, while robotic process
automation (RPA) streamlines administrative tasks and blockchain
ensures secure data management across healthcare systems. In
addition, advances in telemedicine are expanding access to
healthcare through virtual consultations; mobile health (mHealth)
is allowing patients to monitor their health in real time through
wearables and IoT devices, and patient engagement platforms are
further personalizing healthcare, while ensuring compliance with
strict data security regulations.
For this study, ISG has distributed surveys to more than 120
digital healthcare services providers. Working in collaboration
with ISG’s global advisors, the research team will produce five
quadrants representing the digital services the typical healthcare
enterprise is buying based on ISG's experience working with its
clients. The five quadrants are:
- Payer Transformation – Public, evaluating providers that
offer digital transformation services to public sector payers,
including government health agencies and public health insurance
programs, in both the U.S. and Brazil. Providers must demonstrate
expertise in data analytics, data management, AI and ML, cloud
computing, cybersecurity, and systems integration to modernize
processes and enhance service delivery, while being compliant with
such regulations as Sistema Único de Saúde (SUS) in Brazil, and
HIPAA and the Affordable Care Act (ACA) in the U.S.
- Payer Transformation – Private, assessing providers of
digital transformation services to private sector payers, including
private health insurance companies and managed care organizations,
in the U.S. and Brazil. Providers must demonstrate expertise in
data analytics, data management, AI and ML, cloud computing,
cybersecurity, and systems integration to modernize processes and
enhance service delivery, while being compliant with regulations
such as Brazil’s Agencia Nacional de Saude (ANS) and HIPAA and ACA
in the U.S.
- Provider Transformation – ERP, examining providers
offering ERP implementation services to the healthcare industry.
These providers specialize in delivering comprehensive software
solutions tailored to the healthcare industry that streamline and
integrate the operations of healthcare providers, including
hospital systems and independent healthcare organizations.
Providers must demonstrate expertise in the entire implementation
process — from initial planning and customization to deployment and
ongoing support — and ensure seamless and effective system
integration.
- Provider Transformation – RCM, analyzing providers
specializing in revenue cycle management (RCM) to streamline the
financial processes of healthcare organizations. Providers should
have expertise in billing software and the ability to manage the
entire revenue cycle – from patient registration and appointment
scheduling to final payment. These services enhance billing
accuracy, payment processing and claims management.
- Provider Transformation – EHR, evaluating providers
offering electronic health records (EHR) implementation services.
Providers should assist in strategic planning, assessing healthcare
providers’ operational workflows and regulatory requirements and
carefully selecting and customizing EHR platforms tailored to
customer needs. Services include data migration, system
configuration, comprehensive training and ongoing support.
ISG analysts Rohan Sinha (U.S.) and Sonia Castral (Brazil) will
serve as authors of the reports.
A list of identified providers and vendors and further details
on the study are available in this digital brochure. Companies not
listed as healthcare digital services providers can contact ISG and
ask to be included in the study.
All 2024 ISG Provider Lens™ evaluations feature expanded
customer experience (CX) data that measures actual enterprise
experience with specific provider services and solutions, based on
ISG’s continuous CX research. Enterprise customers wishing to share
their experience about a specific provider or vendor are encouraged
to register here to receive a personalized survey URL. Participants
will receive a copy of this report in return for their
feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Mexico,
Brazil, the U.K., France, Benelux, Germany, Switzerland, the
Nordics, Australia and Singapore/Malaysia, with additional markets
to be added in the future. For more information about ISG Provider
Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240813634966/en/
Press Contacts:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978-518-4520
isg@matternow.com
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