Verizon to support Florida and Georgia communities affected by Hurricane Helene Call/Text/Data usage incurred by customers in hardest hit counties will be waived from Sept. 26-Oct. 5
26 Septiembre 2024 - 4:15PM
To help residents in Florida and Georgia expected to be impacted by
Hurricane Helene, Verizon will waive postpaid domestic
call/text/data usage from Sept. 26-Oct. 5. This will bring relief
to the thousands of customers who rely on their mobile devices now
more than ever, especially during this challenging time.
The waiver will apply to all postpaid consumer customers, small
business customers*, and Verizon Prepaid customers in the following
counties:
Florida: Alachua, Citrus, Columbia, Dixie,
Franklin, Gadsden, Gilchrist, Gulf, Hamilton, Hernando, Jefferson,
Lafayette, Leon, Levy, Liberty, Madison, Marion, Pasco, Suwannee,
Taylor, and Wakulla.
Georgia: Atkinson, Ben Hill, Berrien, Brooks,
Clinch, Coffee, Colquitt, Cook, Decatur, Echols, Grady, Irwin,
Lanier, Lowndes, Mitchell, Thomas, Tift, Turner, and Worth.
Customers do not have to take any action to take advantage of
the offer. Any overages for those whose billing cycles have already
closed will be automatically credited back.
For prepaid customers using Straight Talk, Tracfone, Wireless ,
Simple Mobile, Walmart Family Mobile, Net10, GoSmart, and Page
Plus, we will extend service end dates to Oct. 5, 2024.
"At Verizon, our dedication to our customers extends far beyond
delivering reliable service; it means standing by their side when
they need us most,” said Atlantic South Market President, Leigh
Anne Lanier. “We recognize the immense challenges our communities
are facing as Hurricane Helene prepares to make landfall, and we
hope this gesture offers some comfort, allowing our customers to
focus on what truly matters during these trying times."
Verizon's networks are primed to maintain connectivity even in
the face of extreme weather conditions, such as hurricanes. With
redundancy built into critical paths and components, Verizon's
network is engineered to withstand severe weather. Verizon
engineers have prepared by conducting thorough checks, as well as
ensuring backup systems, like batteries and generators, are
operational and refueled.
One hundred percent of Verizon macro cell sites, which provide
large area coverage, have backup battery power and the majority of
cell sites in the affected areas in Florida and Georgia. have
backup generators. While commercial power is out, Verizon equipment
and facilities across the area are being powered by these batteries
and generators. Refueling efforts are underway to ensure those
generators continue to provide power. Our engineers are confident
we have the necessary fuel and crews to keep that operation running
24x7 until that happens.
*Verizon small business customers include customers with 50
lines or less.
Verizon Communications Inc. (NYSE, Nasdaq: VZ) was
formed in 2000 and is one of the world’s leading providers of
technology and communications services. Headquartered in New York
City and with a presence around the world, Verizon generated
revenues of $134.0 billion in 2023. The company offers data, video
and voice services and solutions on its award-winning networks and
platforms, delivering on customers’ demand for mobility, reliable
network connectivity, and security.
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Media contact:
Winnie Wright(678)
594-1775Winnie.Wright@verizon.com
Parker Branton(770)
841-6737Parker.Branton@verizon.com
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