Prodapt launches TechCo Toolkit to accelerate digital transformation with ServiceNow for Communications Service Providers
17 Junio 2024 - 12:30AM
Business Wire
TechCo Toolkit transforms OSS by automating service
provisioning, enhancing operational visibility, and improving
network inventory accuracy
Prodapt, the largest and fastest-growing specialized company
focused on the connectedness industry, has announced the launch of
TechCo Toolkit, an integration with ServiceNow to help
Communications Service Providers (CSPs) accelerate service
activation, automate key workflows, and leverage AI to transform
operations.
Legacy Operational Support Systems (OSS) with siloed processes
and multivendor environments are slowing Telecom networks, delaying
revenue and leading to low customer satisfaction. The Toolkit
accelerates operational agility by automating and shortening the
service lifecycle, making provisioning faster, enhancing
operational visibility and improving network inventory
accuracy.
The Toolkit comprises Prodapt’s proprietary network accelerators
NeMA (Network Management Abstraction), NeSA (Network Service
Assurance), and NeDR (Network Discovery & Reconciliation) to
transform service orchestration, service assurance and network
operations. Seamlessly integrated with TM Forum Open APIs, it
enables efficient troubleshooting and diagnosis to resolve
incidents faster and leverages AI to predict and guard against
future disruptions. Compared to existing network accelerator
solutions, the Toolkit delivers 40% faster deployment and
integration cycles through Prodapt’s pre-built network connector
library. This helps deliver the benefits of a transformed OSS stack
to customers faster.
“Partnerships succeed best when we lean into our unique skills
and expertise and have a clear view into the problem we’re trying
to solve,” said Erica Volini, senior vice president of global
partnerships at ServiceNow. “Prodapt’s TechCo Toolkit extends our
reach well beyond where we can go alone and represents the legacy
and goals of the Now Platform. I am thrilled to see the continued
innovation we will achieve together to help organizations succeed
in the era of digital business.”
Rajiv Papneja, CTO of Prodapt, said: “CSPs worldwide are under
pressure to bring new Telco services to market quickly and to
improve operational efficiency. The sure-fire way to do that is to
optimize business logic, rationalize OSS applications, and simplify
the Telecom OSS stack with AI and automation. Already, the Network
OSS has evolved a Network Digital Twin for operators to have better
control over their networks, reduce deployment time and accelerate
repairs. The TechCo Toolkit will be a critical enabler of these
futuristic developments in intelligent network deployment.”
About Prodapt
Prodapt is the largest and fastest-growing specialized player in
the Connectedness industry. With its singular focus on the domain,
Prodapt has built deep expertise in the most transformative
technologies that connect our world.
Prodapt is a trusted partner for enterprises across all layers
of the Connectedness vertical. We design, configure, and operate
solutions across their digital landscape, network infrastructure,
and business operations – and craft experiences that delight their
customers.
Prodapt helps Communications Service Providers accelerate
network agility through a proprietary set of Accelerators,
including:
NeMA (Network Management Abstraction) provides a centralized
interface for network configuration and management. NeSA (Network
Service Assurance) enables a unified data mediation platform to
collect network alarms, events and performance counters from
network managers or elements. NeDR (Network Discovery &
Reconciliation) discovers the current state of network and
reconciles the discovered data with current data on OSS inventory
platform.
Today, our clients connect 1.1 billion people and 5.4 billion
devices, and are among the largest telecom, media, and internet
firms in the world. Prodapt works with Google, Amazon, Verizon,
Vodafone, Liberty Global, Liberty Latin America, Claro, Lumen,
Windstream, Rogers, Telus, KPN, Virgin Media, British Telecom,
Deutsche Telekom, Adtran, Samsung, and many more.
A “Great Place To Work® Certified™” company, Prodapt employs
over 6,000 technology and domain experts in 30+ countries across
North America, Latin America, Europe, Africa, and Asia. Prodapt is
part of the 130-year-old business conglomerate The Jhaver Group,
which employs over 30,000 people across 80+ locations globally.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other
ServiceNow marks are trademarks and/or registered trademarks of
ServiceNow, Inc. in the United States and/or other countries.
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