INDIANAPOLIS, June 28,
2024 /PRNewswire/ -- Sharpen, a recognized
leader in cloud contact center software, today announced a
significant advancement in the customer service industry with the
launch of their Usable AI™ platform. This new AI-powered solution
is set to redefine how contact centers operate, providing agents
with real-time assistance, streamlining workflows, and enabling a
new level of personalized customer interactions.
Usable AI represents a new paradigm in AI adoption, focusing on
practical, out-of-the-box solutions that seamlessly integrate into
existing workflows. This approach eliminates the need for extensive
training or specialized skills, making AI accessible to all
businesses, regardless of size or technical expertise. For contact
centers, this translates to immediate benefits in terms of
efficiency, agent empowerment, improved customer satisfaction – and
even cost savings. By harnessing the power of artificial
intelligence in a user-friendly manner, Sharpen aims to empower
agents, enhance operational efficiency, and ultimately elevate the
customer experience.
Sharpen's Usable AI capabilities revolutionize customer service
operations through:
- Effortless Wrap-Up & Faster Resolutions: Automate
contact summaries, provide historical overviews, and reduce agent
effort, ensuring faster resolutions and higher customer
satisfaction.
- Data-Driven Insights for Coaching & Service:
Leverage sentiment analysis for targeted agent coaching, trend
identification, and proactive service improvements.
- Secure and Compliant Interactions: Safeguard sensitive
data with intelligent redaction, ensuring compliance and protecting
customer privacy.
- Proactive Issue Detection & Resolution: Identify and
address call management issues in real-time with Sidekick,
enhancing operational efficiency and customer satisfaction.
- Personalized & Proactive Customer Service: Empower
agents with a 360-degree view of the customer journey, enabling
intelligent routing and personalized support.
"Every CEO is asking every CIO to roll out AI. We built the
easiest and most comprehensive answer on how to roll out AI in
their contact center, with Usable AI," said Charlie Newark-French, CEO of Sharpen. "We've
built a step-by-step guide to help move our customers into the
world of AI with out-of-the-box, compliance friendly, no-upskilling
needed technology. It is, without doubt, a game-changer."
Sharpen's Usable AI platform is available now as
an integral part of our core CCaaS offering. To learn more,
visit sharpencx.com.
About Sharpen:
As your partner in performance,
productivity, and empowerment, Sharpen delivers better outcomes:
better outcomes for customers, agents, and your business. Our
AI-powered cloud contact center platform is intentionally designed
and masterfully engineered for a seamless, intuitive experience
across the board for a CX difference you can see—and feel. Visit
sharpencx.com to learn more.
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SOURCE Sharpen Technologies