Omilia Launches Pathfinder to Drastically Reduce Conversational AI Deployment Times by 80%
18 Julio 2024 - 7:30AM
Business Wire
Pathfinder highlights Omilia's continued
dedication to revolutionize how Conversational AI applications are
designed and implemented
Omilia, a market leader in enterprise Conversational Artificial
Intelligence (CAI), today announced the launch of Pathfinder, a
tool that significantly reduces CAI application design and
development time to accelerate and improve customer deployments.
Part of the Omilia Cloud Platform, Pathfinder ingests, processes
and analyzes raw, unstructured data from files such as PDF, TXT,
CSV, and HTML. It then identifies and categorizes customer intents
and uncovers automation opportunities that your CAI application may
be missing.
Pathfinder creates example customer queries, identifies the most
effective resolutions for each query and deduces business logic to
simulate the ideal conversational flows and the most optimal
outcomes. This gives developers all the empirical data they need to
quickly and easily augment Conversational AI applications.
Traditionally, the discovery and design phases of implementing a
Conversational AI solution demanded deep skills and extensive
manual effort, taking weeks and months to complete. Development
teams had to meticulously comb through documents and utterances to
identify intents and invest considerable time inputting data to
construct the necessary classification models for application
development. With Pathfinder, this is now entirely automated,
reducing development time and reducing error rates associated with
manual data entry.
By more swiftly, effectively and continuously mining the data
than a human could, Pathfinder identifies more opportunities to
create self-service applications, and provides more accurate
answers.
Alternative tools on the market often fail to predict all
customer queries due to insufficient historical data. Pathfinder
provides a data-driven approach to identifying more opportunities
for self-service applications which ultimately leads to an increase
in First Contact Resolution (FCR), an increase in containment, a
reduction in the costs of human-assisted service and provides the
24/7 service experience customers demand.
“Effective Conversational AI applications rely heavily on
quality data. However, manually reviewing and uploading every asset
related to your business is time-consuming and resource intensive.
Pathfinder removes this burden for businesses, enabling more
efficient information ingestion," stated Claudio Rodrigues, Chief
Product Officer at Omilia. "This not only enhances the design and
implementation phases for our customers but as a result virtual
assistants can more accurately assist callers, so enterprises can
successfully fulfill more calls, reduce the number of calls that
have to be passed to human agents, and provide the consumer with a
far superior customer experience."
In late summer 2024, Pathfinder will also be able to ingest and
analyze API specifications and transcribed dialogues from contact
centers to create CAI applications.
About Omilia
Omilia is a Conversational AI pioneer, delivering the highest
quality, automated voice and chat solutions for Customer Service.
Omilia owns and provides state-of-the-art technology in
Conversational AI, enabling clients to improve their customer
experience, shorten response times, and reduce costs. The Omilia
Cloud offering allows businesses to effortlessly identify,
authenticate, and serve customers across any channel, with
ready-to-go integrations, and pre-built solutions trained for
specific use cases.
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Lisa Grantham lgrantham@omilia.com Brands2Life
omiliaus@brands2life.com