Eckoh PLC Significant Cloud Contract Win (7106R)
09 Noviembre 2021 - 1:00AM
UK Regulatory
TIDMECK
RNS Number : 7106R
Eckoh PLC
09 November 2021
9th November, 2021
Eckoh plc
("Eckoh", or "the Company", or "the Group")
Significant Cloud Contract Win
- Largest ever global Secure Payments Cloud contract win
- Strong demand from leading, global brands for Eckoh's patented
technology
- Minimum $1.5m value for three years; total value likely to be
higher
Eckoh (AIM:ECK), the global provider of secure payment products
and customer contact solutions, announces it has won a significant
contract with a leading global food and drink company. The Company
will provide Secure Payments services from its Cloud platforms to
the new client's global contact centre operations.
The three-year contract, won following a successful competitive
tender process, is worth a minimum of $1.5m in total and comes with
the expectation that this will be exceeded, and that over time
Eckoh has the opportunity to significantly upscale the value of the
relationship. The solution will be first deployed in the US before
being rolled out to as many as 28 further countries over the
contract term. This contract will help support the forecast growth
in the next financial year and beyond.
This is Eckoh's largest ever contract win for a Cloud solution
delivered into multiple territories. We expect to see more global
procurement contracts like this for Cloud delivery, as major
enterprises seek to uphold rigorous security standards consistently
across all of their regions.
Eckoh's payments solution, CallGuard, will be delivered using
our patented tokenisation process and integrated directly with the
client's payment service provider. Eckoh is unique in its ability
to deploy a solution that fits around the client's existing
processes, tools and environments, rather than needing the client
to adapt to accommodate the solution. The contact centre agents
will use Eckoh's new CallGuard Agent Control Panel to take the
caller through the payment process, the panel provides intelligent
assistance to the agent in their local language to ensure the
process is as frictionless as possible, thereby reducing call
handling time and improving customer satisfaction.
As previously highlighted, the Company continues to invest in
its global Cloud platforms to capitalise on the growing market
opportunity identified. This contract win underlines Eckoh's
strategic vision and technical expertise in developing a market
leading solution which will leverage that additional capability.
The solution is expected to go live early in the next financial
year and in line with other Cloud contracts will deliver higher
levels of recurring revenue and margin.
Nik Philpot, Chief Executive Officer at Eckoh, commented:
"We're delighted to have been chosen to provide a critical
security solution to such a well-known brand, securing our largest
ever global Cloud Secure Payments win. Our success reflects three
key factors. First, our expertise in delivering successful
enterprise-level deployments across multiple geographies in the
Cloud. Second, the reassurance we offer clients as a growing and
profitable listed company, with a strong balance sheet. And
thirdly, that Eckoh offers proven patented solutions.
We expect our ongoing investment in Cloud platforms, and
continued innovation in our security offering, will maintain
Eckoh's position as market leader in the fast-growing data and
payments security market for the customer engagement industry."
For further information please contact:
Eckoh plc Tel: 01442 458 300
Nik Philpot, Chief Executive Officer
Chrissie Herbert, Chief Financial Officer
www.eckoh.com
FTI Consulting LLP Tel: 020 3727 1017
Ed Bridges / Jamie Ricketts / Tom Blundell
eckoh@fticonsulting.com
Singer Capital Markets (Nomad & Joint Broker) Tel: 020 7496 3000
Shaun Dobson / Tom Salvesen / Alex Bond
/ Kailey Aliyar
www.singercm.com
Canaccord Genuity Limited (Joint Broker) Tel: 020 7523 8000
Simon Bridges / Andrew Potts
www.canaccordgenuity.com
About Eckoh plc
Eckoh is a global provider of Secure Payment products and
Customer Contact solutions, supporting an international client base
from its offices in the UK and US.
Our Secure Payments products help our clients take payments
securely from their customers through all engagement channels. The
products, which include the patented CallGuard and ChatGuard, can
be hosted in the Cloud or deployed on the client's site and remove
sensitive personal and payment data from contact centres and IT
environments. They offer merchants a simple and effective way to
reduce the risk of fraud, secure sensitive data and become
compliant with the Payment Card Industry Data Security Standards
("PCI DSS") and wider data security regulations. Eckoh has been a
PCI DSS Level One Accredited Service Provider since 2010, securing
over GBP5 billion in payments annually.
Eckoh's Customer Contact solutions enable enquiries and
transactions to be performed on whatever device the customer
chooses, allowing organisations to increase efficiency, lower
operational costs and provide a true Omnichannel experience. We
also assist organisations in transforming the way that they engage
with their customers by providing support and transition services
as they implement our innovative customer contact solutions.
Our large portfolio of clients come from a broad range of
vertical markets and includes government departments, telecoms
providers, retailers, utility providers and financial services
organisations.
For more information go to www.eckoh.com or email
MediaResponseUK@eckoh.com.
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