Haptik Partners with Weefer Indonesia to Transform Customer Experience for ASEAN Enterprises
27 Octubre 2021 - 09:30PM
Business Wire
Partnership to enable enterprises to leverage Haptik’s Customer
Experience Platform for amplified engagement, increased
conversions, and delightful support
Jio Haptik Technologies Limited (Haptik), one of the world's
largest conversational AI companies and a subsidiary of Reliance
Jio Platforms, today announced a strategic partnership with Weefer
Indonesia, a leading information technology and services company
focusing on improving customer engagements in ASEAN. The
partnership aims to provide personalized customer experiences,
improve agent performance, and lower cost overheads for
businesses.
Anila Rao, VP-APAC, Haptik said, ”With the launch of our
conversation partner program last quarter, our focus in APAC is to
look for strategic partners who want to elevate the customer
experience for their clients. Weefer is an ideal partner for us
with their experience of working with several customer experience
platforms.”
Haptik announced in April this year that it is doubling down
investment in APAC on the back of strong customer growth and
expanding its partner network with multiple domestic players to
understand the business needs. With Weefer’s vast experience in the
market, the partnership strives to help businesses automate
customer support, deliver uninterrupted and contextual experiences
across every channel using Haptik's cutting-edge technology.
Robert Liandro, CEO, Weefer said, “We evaluated many AI Chatbot
products and chose to collaborate with Haptik because Weefer
believes Haptik is one of the best AI Chatbot platforms in the
market. The partnership is about the product and the team behind
it. Moreover, Weefer and Haptik share the same values and vision
that we can provide the best solution to our customers in the
market and boost our customer’s business result.”
About Haptik: Haptik, one of the world's largest
Conversational AI companies, is a part of the $65 billion Internet
conglomerate, Reliance Jio Platforms. Haptik intelligent virtual
assistants enable Fortune 500 brands globally to enhance customer
experience while saving costs and increasing revenue. Haptik's
leading clients and partners include StarHub, MyRepublic, Zurich
Insurance, Disney+ Hotstar, JioMart, Whirlpool, and KFC among
others.
About Weefer Indonesia: PT Weefer Indonesia is an
information technology and services company located in Indonesia.
It focuses on helping businesses in digital transformation and
provides cloud-based systems to improve employee engagement and
customer engagement, employee productivity with outstanding
collaboration tools, and custom applications.
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Haptik | Sumit Kuhite | sumit.kuhite@haptik.ai