ICMI Announces ICMI Contact Center Expo: a Digital Experience, to Bring the Call Center Industry Together Through a Digital Experience October 6-7, 2021
25 Agosto 2021 - 09:00AM
Business Wire
Live Event Pivots to a Digital Platform
ICMI today announces ICMI Contact Center Expo: A Digital
Experience will bring the call center industry together through a
digital experience during Customer Service Week, October 6-7, 2021.
ICMI Contact Center Expo: A Digital Experience will tackle the
challenges and opportunities that will enable positive growth and
change in the contact center industry. Register here – FREE through
September 10.
Joy Sobhani, Event Director for ICMI’s Contact Center Expo said,
“Although we’re eager to bring our community together in person,
feedback from our community indicates that the timing of the live
event during Labor Day week, combined with renewed pandemic
concerns, was impacting their ability to attend. Therefore, we have
decided pivoting the event to a digital platform is the best way to
fulfill our brand promise to the contact center industry.”
Sobhani added, “Aligning the event with Customer Service Week
allows contact center leaders to incorporate professional
development into their celebrations, helping their teams grow their
networks, learn from industry professionals and find solutions to
new world challenges.”
The conference program will remain largely the same – only now
it will take place in a digital format. From interactive discussion
groups to content that supports the trending topics such as AI,
managing ‘work from anywhere’ teams, omnichannel and digital
transformation, ICMI’s Contact Center Expo: A Digital Experience
offers a content rich program with 30+ sessions by industry thought
leaders and insightful keynotes.
ICMI received outstanding feedback from its community of
customer management professionals for its digital events. Here is
what they had to say:
“This virtual conference has been wonderful! Website easy to
navigate and every session is extremely informative.”
“ICMI has done an amazing job taking a very interactive live
event and creating a space where connection is very much encouraged
and possible! I've made so many connections through the virtual
platform that I may not have made in person as the world has become
more comfortable connecting in an online space.”
View the full ICMI’s Contact Center Expo conference program
here.
Additional Highlights
- The event kicks off with the ICMI Global Contact Center Awards,
where ICMI recognizes contact centers around the world that most
embody contact center excellence
- The Expo Hall will showcase 30+ exhibitors featuring the latest
technology and trends in the industry
- Our digital platform provides multiple opportunities to network
with speakers, exhibitors and industry peers
Click here to register to attend ICMI’s Contact Center Expo.
Registration is FREE through September 10.
Media interested in attending ICMI Contact Center Expo, email
Meryl Franzman at meryl.franzman@informa.com.
For additional information on exhibition or sponsorship
opportunities, contact ICMI Contact Center Expo at
ICMISales@informa.com.
Click here for more information on ICMI’s Contact Center Expo or
follow ICMI’s Contact Center Expo on Twitter, LinkedIn, YouTube and
Facebook.
ABOUT ICMI The International Customer Management
Institute (ICMI) is the leading global provider of comprehensive
resources for customer management professionals -- from frontline
agents to executives -- who wish to improve customer experiences
and increase efficiencies at every level of the contact center.
Since 1985, ICMI has helped more than 50,000 organizations in 167
countries through training, events, consulting, and informational
resources. ICMI's experienced and dedicated team of industry
insiders, trainers, and consultants are committed to helping you
raise the strategic value of your contact center, optimize your
operations and improve your customer service. ICMI is brought to
you by Informa Tech.
About Informa Tech Informa Tech is a market leading
provider of integrated research, media, training and events to the
global Technology community. We're an international business of
more than 600 colleagues, operating in more than 20 markets. Our
aim is to inspire the Technology community to design, build and run
a better digital world through research, media, training and event
brands that inform, educate and connect. Over 7,000 professionals
subscribe to our research, with 225,000 delegates attending our
events and over 18,000 students participating in our training
programs each year, and nearly 4 million people visiting our
digital communities each month. Learn more about Informa Tech.
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Media Meryl Franzman ICMI’s Contact Center Expo 2021
Meryl.franzman@informa.com
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