Michelin implements PCI Pal® for Secure and Compliant Payments
16 Noviembre 2021 - 8:00AM
Business Wire
The company is leveraging PCI Pal’s Agent
Assist solution for PCI DSS compliant payments.
PCI Pal® (LON: PCIP), the global provider of secure payment
solutions, has announced that Michelin, the largest tire
manufacturer in the world, has successfully implemented its Agent
Assist solution to ensure payments are handled securely and in
compliance with the PCI Data Security Standard.
Michelin was in search of a customer-centric, secure payment
solution. Their priority is to keep drivers safe on the roads,
while taking the best care of their agents within the call center.
Following its implementation, the company now uses PCI Pal’s Agent
Assist to secure payments for their Advantage Fleet members.
Michelin is committed to providing the best experience for all
involved, and when the pandemic hit, so did a need for compliance
continuity whether agents were in office or remote. Utilizing
Dual-Tone Multi Frequency (DTMF) masking technology, Agent Assist
ensures all payment data is secured, allowing contact center agents
to continue the conversation without accessing sensitive data, even
as customers input their payment information. With Agent Assist,
Michelin can ensure its Advantage Fleet members’ payment card
information is kept secured, with no degradation to customer
experience quality.
Jill Weis, Michelin’s Director of North America Inside Sales,
comments, “We knew we were PCI compliant when all contact center
staff were working on site. When the pandemic hit, to keep our team
safe, we quickly moved them to working from their homes. We needed
to maintain the same level of security at home that we had on site
for our customers’ credit card registrations,” recalls Jill. “The
interim solution was to have contact center employees working with
a video camera on them at all times, but this solution was not
sustainable. We needed a more effective way.”
Weis continues, “PCI Pal really had our employees’ best
interests at the forefront and prioritized aspects of the
integration where it would benefit contact center employees’ health
and safety by allowing them to work from home in a PCI compliant
environment. For that we are eternally grateful.”
PCI Pal’s CRO, Darren Gill, adds, “Getting to work with an
organization such as Michelin that shares so many core values and a
commitment for excellence is one of the exciting parts of what we
get to do within the industry. We are excited to have Michelin’s
Advantage Fleets up and running in a setting that perfectly blends
compliance and customer-agent experience.”
For more information visit www.pcipal.com or follow the team on
LinkedIn: https://www.linkedin.com/company/pci-pal/
About PCI Pal
PCI Pal is a leading provider of SaaS solutions that empower
companies to take payments securely, adhere to strict industry
governance, and remove their business from the significant risks
posed by non-compliance and data loss.
Our mission at PCI Pal is to safeguard reputation and trust by
providing our customers with secure payment solutions for any
business communications environment including voice, chat, social,
email, and contact center.
We are integrated to, and resold by, some of the worlds' leading
business communications vendors, as well as major payment service
providers.
The entirety of the product-base is available from our global
cloud platform hosted in Amazon Web Services ("AWS"), with regional
instances across EMEA, North America, and ANZ. PCI Pal products can
be used by any size organization globally, and we are proud to work
with some of the largest and most respected brands in the
world.
For more information visit www.pcipal.com or follow the team on
Linkedin: https://www.linkedin.com/company/pci-pal/
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version on businesswire.com: https://www.businesswire.com/news/home/20211116005366/en/
Maddie Graham pcipal@sourcecodecomms.com
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