PCI Pal Announces Amazon Connect Integration and AWS Marketplace Availability
12 Octubre 2021 - 08:00AM
Business Wire
Amazon Connect users across the globe can now
leverage PCI Pal’s secure payments solutions for additional payment
security and compliance options
PCI Pal® (LON: PCIP), the global provider of secure payment
solutions, today announced a new integration with Amazon Connect to
offer its customers worldwide with additional options for payment
security and compliance with PCI Pal omnichannel secure payment
solutions.
Thousands of businesses of all sizes are using Amazon Connect to
adapt their customer communications for the post-pandemic future.
With this integration, PCI Pal will become the first truly global
secure payments provider available in AWS Marketplace, a digital
catalog that makes it easy for organizations to discover, procure,
entitle, provision, and govern third-party software that runs on
Amazon Web Services (AWS). Amazon Connect customers will now have
access to PCI Pal’s solutions, including Agent Assist, IVR and
Digital products, through an integrated offering allowing for PCI
compliance and payment security across their entire omnichannel
communications mix. Users of the services will also benefit from
retaining their payment service provider (PSP) as PCI Pal is
agnostic to all payment environments.
“This integration enables businesses to minimize their PCI
footprint and secure their customers’ most sensitive payment data,
while maintaining the best possible customer and agent experience,”
says James Barham, CEO at PCI Pal. “Amazon Connect users are able
to seamlessly access our secure payment services across all
customer engagement channels allowing a focus on service excellence
whilst safe in the knowledge that data is protected.”
Customers using Amazon Connect with PCI Pal will be able to
reduce contact center exposure to sensitive cardholder data,
descoping their infrastructure from the requirements of PCI DSS.
Additionally, Amazon Connect Delivery Partners and AWS Consulting
Partners, who help companies build cloud contact centers with
Amazon Connect, will now also be able to sell PCI Pal omnichannel
payment solutions.
"The COVID-19 pandemic has made contact center agility and
security more important than ever,” continues Barham. “As the
leading provider of secure payment solutions to the business
communications space globally, this offering ensures that whether
working in the office, contact center, or working remotely from
home, Amazon Connect customers will not only be able to set up more
agile contact centers in minutes but now, for the first time, will
have access to best-in-class payment security solutions.”
Amazon Connect is an easy-to-use omnichannel cloud contact
center used by thousands of businesses of all sizes. Based on
Amazon's own customer service system, Amazon Connect enables
businesses to set up contact centers in minutes to support millions
of customers from the office or virtually. Through this integration
with PCI Pal, Amazon Connect customers can access the highest
levels of security and compliance whether working from a
traditional contact center or at home.
About PCI Pal
PCI Pal (LON: PCIP) is a leading provider of SaaS solutions that
empower companies to take payments securely, adhere to strict
industry governance, and remove their business from the significant
risks posed by non-compliance and data loss.
Its mission is to safeguard reputation and trust by providing
customers with secure payment solutions for any business
communications environment including voice, chat, social, email,
and contact center.
PCI Pal is integrated to, and resold by, some of the worlds'
leading business communications vendors, as well as major payment
service providers.
PCI Pal products can be used by any size organization globally,
and it is proud to work with some of the largest and most respected
brands in the world.
For more information visit www.pcipal.com or follow the team on
LinkedIn: https://www.linkedin.com/company/pci-pal/.
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version on businesswire.com: https://www.businesswire.com/news/home/20211012005240/en/
Maddie Graham pcipal@sourcecodecomms.com
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