WEST HILLS, Calif.,
Jan. 19, 2022 /PRNewswire/ --
Westwood Insurance Agency is pleased to announce its year-end,
industry-leading Net Promoter
Score® (NPS®) of 91. The
NPS® indicates customers' likelihood of
recommending a company or product to others.
Bain & Company, creators of the NPS®,
define a score of 20 and above as favorable, 50 and above as
excellent, and 80 and above as world-class.
"We are extremely proud to have achieved such an outstanding
NPS® score. It's a testament to our team members,
who have remained dedicated to providing exceptional customer
service," Alan Umaly, President of Westwood Insurance Agency,
explained. "Westwood has always
stood for innovating the way insurance is done, and our people
complement our technology."
Westwood Insurance Agency accomplishes this high-quality
performance by keeping customers at the heart of its business and
prioritizing an improved user experience.
Vice President of National Sales and Growth Christi Burkhardt elaborated on this commitment
to customer service, saying, "We're making insurance easy to
navigate for our customers. We offer a fully digital process that's
backed by highly knowledgeable agents. Because we work with more
than 40 insurance companies, we can combine our user-friendly
platform and exceptional service with the best coverage and
rates."
Westwood Insurance Agency plans to continue its exceptional
quality of service in 2022 and beyond by investing in the highest
quality talent and technology to help customers address their
insurance needs efficiently and with the best available options and
prices.
About Westwood Insurance Agency
Westwood Insurance Agency is one of the largest personal lines
agencies in the United States,
having helped more than a million people protect what matters most
since its founding in 1952. As a full-service agency, Westwood offers a complete array of personal,
commercial, and surplus line products. Westwood partners with the world's leading
insurance companies to offer its customers choice and competitively
priced insurance products. For more information,
visit http://www.WestwoodInsurance.com.
About Net Promoter Score (NPS)
"Net Promoter Score®, or NPS®, measures
customer experience and predicts business growth. This proven
metric transformed the business world and now provides the core
measurement for customer experience management programs the world
round."
A company's NPS® measures customer
experience and satisfaction by asking customers to rate their
likelihood of recommending the brand on a scale of one to ten and
subtracting the percentage of detractors from the percentage of
promoters. For more information, visit the website at
https://www.netpromoter.com/know/.
Net Promoter®, NPS®, NPS
Prism®, and the NPS-related emoticons are registered
trademarks of Bain & Company, Inc., Satmetrix Systems, Inc.,
and Fred Reichheld. Net Promoter
Score℠ and Net Promoter System℠ are service marks of Bain &
Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.
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SOURCE Westwood Insurance Agency