MASMOVIL Group exceeds 6 million mobile customers
25 Septiembre 2018 - 9:25AM
MASMOVIL Group exceeds 6 million mobile customers
- Thanks to the sustained growth in all
of the Group brands: Yoigo, MASMOVIL, Pepephone and Llamaya.
- It had added more than one million
mobile phone customers so far this year.
- With the highest customer satisfaction
ratings in the telecommunications sector in each segment.
Madrid, september 25th, 2018-
MASMOVIL Group, the fourth largest telecommunications operator in
Spain, has exceeded the number of 6 million mobile
customers. This milestone has been posible thanks to the good
commercial momentum of the Group which is leading this
year, as well as last year, the market of acquisition and
portability of customers in Spain, for fixed broadband and
mobile.
In addition, this milestone was produced also by
the continuous growth of each of its brands: Yoigo,
MASMOVIL, Pepephone and Llamaya, which, in their respective market
segments, and month by month, increased their total customers
base thanks to an offer based on fair prices and with an
excellent quality of service (*has the fastest broadband network,
both fiber and mobile according to different studies).
According to the consultant GFK, all
brands of the group lead the satisfaction of their customers in
their respective market segments, for convergence and
mobile only, being Pepephone, the most significant case of success,
which has a NPS (Net Promotor Score) 60 points above the market
average.
By the end of the first semester of the year,
the group had 5.7M mobile customers, of which 4.4M are postpaid,
and 1.3M prepaid. During the first six months of the year, the
company added a total of 700,000 new mobile customers into postpaid
and prepaid.
During this month of September, the Company has surpassed the 6
million of customers, which implies to have added more than
300,000 new lines in the third quarter. So far this year, the Group
has added more than 1M mobile customers between postpaid and
prepaid.
"We are delighted that 6 million customers trust
us to enjoy their mobile telephony services. In a very short time,
we have confirmed that we are leading customer satisfaction in
Spain and also we are able to grow all of our brands at the same
time. " said Meinrad Spenger, CEO of MASMOVIL Group.
About MASMOVIL Group
MASMOVIL Group is the fourth telecommunications
operator in Spain that offers fixed telephony, mobile, and
broadband Internet services for residential customers, business and
operators, through its main brands: Yoigo, Pepephone, MASMOVIL and
Llamaya.
The group has fixed network infrastructures of
fiber/ADSL and mobile 3G and 4G. Currently it has 13 million of
available households with fiber optic and 18 million with ADSL, and
its mobile 4G network covers 98.5% of the Spanish population. The
group had 6.5 million customers in Spain by the end of the first
semester of 2018.
MASMOVIL Group obtained in 2017 the award for
the best fixed broadband operator by Grupo ADSL Zone and the best
fiber operator on the web by Grupo Informático.
*In addition, it is the operator with the
fastest fiber network in Spain according to a study of the company
nPerf. And the operator with the fastest integrated 3G+4G mobile
network in our country, according to a study of the company Tutela.
Finally, it has obtained the highest score as a Spanish mobile
operator best valued by the customers, according to the "Customer
Experience Index 2017” developed by the consultant Stiga.
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