UPDATE - New Cisco Study Predicts Dramatic Change in IT Operations as CIOs Embrace Analytics and Automation
01 Noviembre 2018 - 11:19AM
UPDATE - New Cisco Study Predicts Dramatic Change in IT Operations
as CIOs Embrace Analytics and Automation
Today, Cisco announced the launch of its new IT Operations
Readiness Index revealing how data is transforming the way
businesses operate their IT. The Index surveyed more than 1,500
senior IT leaders from across the globe to understand where
organizations are on their IT operations transformation journey,
revealing a four-step model for IT operations maturity, focused on
how organizations handle events they face.
Joseph Bradley, Cisco’s Global Vice President, IoT, Blockchain,
AI, and Incubation Business says: “Gone are the days of IT leaders
relying on past monthly reports and hours upon hours of manual
operational tasks to deliver results in the face of growing
infrastructure complexity. Instead, fueled by data and empowered by
automation, IT can operate in real-time, be predictive, and rely on
detailed data to have a true seat at the table, delivering
strategic value for their organization and for their
customers.”
Introducing the IT Operations Readiness
Index
Today IT spends around 78 percent of their budgets simply
“running the business” which leaves little room for innovation.
However, there’s a way to reallocate budgets to prioritize
transformational activities with some organizations already
progressing along the IT operations maturity model.
First, it’s important for IT to understand where organizations
are on the four-step maturity model and where they would like to be
in two years (see an accompanying graphic
at http://www.globenewswire.com/NewsRoom/AttachmentNg/f74720b7-25fb-4428-b90a-bc78d001f199).
Organizations at higher levels of maturity reported collecting
data from more areas of their infrastructure, running more
analytics and using automation more extensively. To get
“preemptive” capabilities, organizations must be more data-driven
by utilizing data indicators to predict events (such as, outages)
and automation to make continuous changes and maintain optimal
health.
“As organizations advance along the model, they use data to look
further into the future,” says Joseph Bradley. “Through analytics
and automation, CIOs can evolve from blindly reacting to
events—such as outages—to continuously monitoring and
optimizing their infrastructures based on predictions of future
needs. As a result, they can deliver strategic outcomes for
their business partners, with change moving from being
surprising and threatening to becoming something
to control.”
IT Operations Readiness Index Key Findings:
Operations has become a strategic focus for business
success
- 28 percent of survey respondents’ IT budgets are spent
optimizing and remediating IT operations. 68 percent of respondents
expected to increase that budget over the next 12 months.
- 40 percent of respondents said they already rely “heavily” on
IT operational data for business decision-making.
Investing in operations drives customer benefits and
value to the business
- 88 percent of IT leaders said their investment in IT operations
over the past 12 months had improved external customer satisfaction
and 89 percent noted improvements in innovation.
The race to a preemptive model is just the
beginning
- Only 14 percent have reached the highest level of IT operations
capabilities, which we call “preemptive.” 26 percent are still at
the lowest level, where IT events are reacted to as they occur
(“reactive” operations). Yet 33 percent expect to have reached
preemptive operations within two years.
- The most advanced, those with “preemptive” operational
capabilities, are twice as likely to perform continuous automation
than the least advanced organizations, and more than 50 percent
more likely to perform organization-wide automated data
collection.
- Only 26 percent collect data on an ongoing basis; 17 percent
use real-time automated analysis. Most activities are still
periodic.
AI + Talent = Success
- 42 percent said AI was the emerging technology that will have
the biggest impact on their ability to automate. 51 percent said
they use AI to some extent today to improve their automation
capability.
- 70 percent of enterprises currently have a Chief Data Officer,
a role critical to orchestrating the use of insight to drive
improvement in both business and IT operations. Enterprises
employed on average more than 40 data scientists.
Outside vendors are critical sources of
data
- 84 percent said it’s “imperative” to have access to data beyond
what is collected internally. The most advanced organizations
already use outside vendors for more operational activities (e.g.
data aggregation); vendors will become a key source of data,
too.
Security is the most data-driven of the
infrastructures
- 82 percent of respondents already collect operational and
performance data about their security infrastructure, the highest
of any area of IT. Security is the clearest use case for getting
real-time insight and control, and the “tip of the spear” for
investing in data-driven operations.
IoT is the connection from IT to the business
edge
- 74 percent of “preemptive” organizations gathered data from IoT
today versus 59 percent of “reactive” organizations. 77 percent of
all organizations agreed that IoT was critical to running their IT
infrastructure more efficiently.
When IT operations has the right data, the right insights mined
from that data, and the ability to automate operational tasks
across the infrastructure, they have the opportunity to
differentiate themselves. It’s now time for CIO’s to focus on the
innovation side of IT operations.
As Zeus Kerravala of ZK Research said, “In the future, the most
successful companies are the ones that have the best quality data,
AI algorithms to interpret it and a CDO to ensure quality and
consistency.”
Want to know where certain organizations are in the four stages
of IT operations maturity? Check out the online
self-assessment tool that IT leaders can complete to map their
organization against the model and benchmark the maturity score
against competitors and peer groups.
Supporting ResourcesExecutive Blog: (Joseph
Bradley)Transforming IT Operations Report IT Readiness Self
Assessment Tool Services Trends Follow Cisco Services on
Twitter
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