CHERRY HILL, N.J., April 25, 2019 /PRNewswire/ -- TD Bank,
America's Most Convenient Bank®, received the highest
ranking in the Southeast for overall customer satisfaction in
Retail Banking, according to the J.D. Power 2019 U.S. Retail
Banking Satisfaction Study SM.
TD Bank achieved a retail customer satisfaction score of 858 in
the Southeast from J.D. Power, 8 points ahead of its closest
competitor. This is TD's first-ever trophy win in the Southeast
region.
"Winning the J.D. Power trophy is an incredible honor," said
Brian Monday, TD Bank's Mid-South Regional President. "We strive to
deliver legendary experiences for our customers, and we appreciate
them for rating us no. 1 in the Southeast for the first time ever!
Our employees are incredibly passionate about helping our customers
achieve their financial goals, and this recognition is a testament
to their commitment and enthusiasm."
In the Southeast, the J.D. Power study ranks 14 banks on
categories that include communication/advice, convenience, account
opening, product/fees, problem resolution, and channel activities.
According to J.D. Power, TD Bank received the highest scores in
convenience, online and mobile banking capabilities.
"We've always been the bank that prides itself on being
different from other banks. With Unexpectedly Human, we introduced
our new brand promise to deliver everything customers would expect
from a bank – plus, everything they wouldn't," said Ernie Diaz, Head of U.S. Consumer Distribution
and Wealth, TD Bank. "Being recognized by J.D. Power demonstrates
that we're delivering on that promise, but we won't stop here.
We're extremely proud of our team in the Southeast for claiming the
trophy and look forward to building on this momentum and continuing
to find new ways to deliver legendary experiences for our customers
across the footprint."
This honor follows a TD Bank J.D. Power trophy win in 2018 in
Florida for overall customer
satisfaction in Retail Banking, according to the 2018 J.D. Power
U.S. Retail Banking Study SM.
About TD Bank, America's Most Convenient
Bank®
TD Bank, America's Most Convenient Bank, is one of the 10
largest banks in the U.S., providing more than 9 million customers
with a full range of retail, small business and commercial banking
products and services at more than 1,200 convenient locations
throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas
and Florida. In addition, TD Bank
and its subsidiaries offer customized private banking and wealth
management services through TD Wealth®, and vehicle
financing and dealer commercial services through TD Auto Finance.
TD Bank is headquartered in Cherry Hill,
N.J. To learn more, visit www.td.com/us. Find TD Bank
on Facebook at www.facebook.com/TDBank and on Twitter at
www.twitter.com/TDBank_US.
TD Bank, America's Most Convenient Bank, is a member of TD Bank
Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services
company in North America. The
Toronto-Dominion Bank trades on the New
York and Toronto stock
exchanges under the ticker symbol "TD". To learn more, visit
www.td.com/us.
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SOURCE TD Bank