IRVING, Texas, June 12, 2019 /PRNewswire/ -- To help North
Texans impacted following recent severe storms, TXU Energy
announced today a series of steps it has taken to support
customers.
TXU Energy will work with customers impacted by the storm
to:
- Waive late fees.
- Extend payment due dates.
- Reduce the down payment and defer the balances over five equal
installments.
To take advantage of this assistance, TXU Energy customers
affected by the storm should call 1-800-242-9113. The assistance is
available until June 30.
"Hundreds of thousands of North Texans were impacted by the
storm – and many continue to be impacted – due to widespread power
outages," said Scott Hudson,
president of TXU Energy. "We're proud to call North Texas home, and we don't want customers
to worry about their electric bills. Our neighbors should have the
resources they need in times of crisis."
Through the TXU Energy Aid program, TXU Energy is providing
$200,000 to assist customers who need
help with food, lodging, and bill-payment assistance in areas
struck by the storm. These funds are being allocated to existing
TXU Energy Aid partners serving Dallas-area communities.
Along with this donation, the TXU Energy Aid program will
provide agencies the flexibility they need to assist customers.
Those funds are donated by the company, its employees, and
customers. All donations are returned to the local communities and
can help customers impacted by the storm.
"People truly care about each other in North Texas, and the generosity of our
residents, businesses, and community partners shines even brighter
during times like this," said Teresa
Jackson, founder and CEO, Sharing Life Community Outreach.
"We extend our deepest thanks to TXU Energy for its efforts to
support those who are most vulnerable when emergencies strike."
As one of the largest electric bill-payment assistance programs
in the nation, TXU Energy Aid has helped Texas families going through hard times keep
their homes powered and safe for over 35 years. For information on
social service agencies providing assistance in a particular area,
customers can call 211 and ask for bill-payment assistance.
Additionally, TXU Energy is providing a significant donation of
trees to assist in replacing those lost in City of Dallas parks. The tree donation is
being made through the company's longtime partnership with the
Texas Trees Foundation. Since 2002, TXU Energy and its sister
companies have provided nearly 300,000 trees to various partner
communities.
About TXU Energy
More Texans trust TXU Energy to power
their homes and businesses than any other electricity provider.
We're passionate about creating experiences and solutions tailored
to fit the needs of our customers, including electricity plans,
online tools to help save, renewable energy options and more.
Consecutively ranked as one of the Top Places to Work by The
Dallas Morning News, TXU Energy is also committed to creating a
dynamic and fun workplace where all our people can succeed. Visit
txu.com for more. TXU Energy is a subsidiary of Vistra Energy
(NYSE: VST). REP #10004
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SOURCE TXU Energy