SAN FRANCISCO, July 15, 2019 /PRNewswire/ -- Salesforce
[NYSE: CRM], the global leader in CRM, today announced that
Salesforce was named a leader by Forrester Research in its report,
The Forrester Wave™: Digital Experience Platforms, Q3 2019.
Salesforce received the highest scores possible in the criteria of
vision, market approach, partner ecosystem, delivery model,
supporting products & services and the category of market
presence. Salesforce also received the highest score among all
vendors in the category of strategy.
"Customers are increasingly demanding highly personalized and
connected experiences across every touchpoint," said Adi Kuruganti, SVP and GM, Salesforce Community
Cloud. "With Salesforce Community Cloud, companies are empowered to
create deeply personalized digital experiences that are
connected to CRM, across commerce, marketing, service and
more."
Salesforce Community Cloud is a digital experience platform that
enables companies of all sizes and industries to quickly create
websites, portals, forums and mobile apps that seamlessly connect
to customer data. Powered by Salesforce Customer 360—including the
Salesforce Platform, MuleSoft, Marketing Cloud, Pardot and
Einstein—Community Cloud extends crucial CRM data and easily
connects to third-party systems, so companies have the tools and
information they need to deliver personalized and intelligent
experiences. With Community Cloud, companies have experienced a 23%
increase in customer satisfaction and a 25% increase in faster case
resolution time.1
Additional Information
- The Forrester Wave™: Digital Experience Platforms, Q3 2019 is
available here
- Learn more about Salesforce Community Cloud here
Connect with Salesforce
- Follow @Salesforce and @CommunityCloud on
Twitter
- Like Salesforce on Facebook here
About Salesforce
Salesforce, the global CRM leader,
empowers companies to connect with their customers in a whole new
way. For more information about Salesforce (NYSE: CRM), visit:
www.salesforce.com.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information
please visit https://www.salesforce.com, or call
1-800-NO-SOFTWARE.
1 Salesforce Customer Success Survey
conducted from 2016-2018
View original content to download
multimedia:http://www.prnewswire.com/news-releases/salesforce-named-a-leader-in-digital-experience-platforms-by-independent-research-firm-300884559.html
SOURCE Salesforce