Company recognized by enterprise customers for highest
quality of service and experience
WARREN, New Jersey and
BANGALORE, India, Oct. 23, 2019 /PRNewswire/ -- Mindtree, a
global technology services and digital transformation company, has
been named the winner of the 2019 ISG Star of Excellence
Award™, the industry's first and only recognition
program that ranks providers on the quality of their services based
on direct feedback from enterprise clients.
Mindtree achieved the highest cumulative client experience score
for the quality of its core technology services. In addition to
this global award, Mindtree also ranked second in the Emerging Tech
category, was recognized as the regional winner in North America and Asia Pacific, as well as for achieving the top
score for its application development and maintenance (ADM)
services.
"The most powerful assessment of Mindtree's effectiveness as a
strategic partner comes directly from our clients, and that's what
makes the ISG Star of Excellence recognition special and
gratifying," said Debashis
Chatterjee, MD & CEO of Mindtree. "Mindtree is
delivering technology solutions that are clearly driving business
impact for clients. This recognition speaks directly to our
client-centric approach to innovation, technology and end-user
collaboration."
Mindtree's overall key strengths cited by customers include:
- People and Collaboration – Mindtree demonstrates a broad
and niche understanding of business that enables them to work
seamlessly with suppliers in the ecosystem and be proactive in
identifying and solving issues. Responsiveness, capability of
personnel and organizational culture alignment were also core
factors.
- Innovating and Execution – Mindtree leverages broad
experience to provide value beyond scope and solve business
challenges through innovation. Mindtree successfully executes on
innovation ideas, delivers on expectations and provides continuous
improvement support.
- Customer Loyalty – Mindtree ranked highest in customer
loyalty driven by the large proportion of participants (63%)
considered loyal enthusiasts who will keep buying and referring
others.
- Strategic Partners – More than half of participants
viewed their relationship with Mindtree as strategic in nature, as
either a Business Partner (33%) or trusted Technology Advisor
(29%).
"ISG is delighted to name Mindtree the overall winner of the
2019 ISG Star of Excellence Award for core technology services,"
said Andrea Murray, partner, ISG
Performex™, the firm's user experience and business
relationship research service. "This independently verified
recognition is well earned and reinforces Mindtree's position among
the top echelon of providers in the $100-billion-plus global sourcing industry."
Through its 'Voice of the Customer' study, ISG surveyed more
than 1,400 enterprise customers to obtain their feedback on
providers' service quality. The enterprise respondents all have
direct exposure to providers and represent a broad cross section of
industries, company sizes, geographies and areas of
responsibility.
Respondents were asked to provide their feedback across eight
broad categories of service quality: collaboration, execution,
governance, teams and innovation (for core technology providers),
and incubation, enablement and acceleration (for emerging
technology providers).
Survey responses were scored mathematically, without
interpretation by ISG, to determine the winners.
Access the full report here:
https://www.mindtree.com/sites/default/files/2019-10/2019-Star-of-Excellence-Benchmark-Report-Mindtree.pdf
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 70 of the top
100 enterprises in the world, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG
employs more than 1,300 digital-ready professionals operating in
more than 20 countries - a global team known for its innovative
thinking, market influence, deep industry and technology expertise,
and world-class research and analytical capabilities based on the
industry's most comprehensive marketplace data. For more
information, visit www.isg-one.com.
About Mindtree
Mindtree [NSE: MINDTREE] is a global technology consulting and
services company, helping enterprises marry scale with agility to
achieve competitive advantage. 'Born digital', in 1999 and now a
Larsen & Toubro Group Company, Mindtree applies its deep domain
knowledge to 350+ enterprise client engagements to break down
silos, make sense of digital complexity and bring new initiatives
to market faster. We enable IT to move at the speed of business,
leveraging emerging technologies and the efficiencies of Continuous
Delivery to spur business innovation. Operating in more than 15
countries across the world, we're consistently regarded as one of
the best places to work, embodied every day by our winning culture
made up of 21,000 entrepreneurial, collaborative and dedicated
"Mindtree Minds."
To learn more about us, visit www.mindtree.com or follow us
@Mindtree_Ltd
For more information, contact:
INDIA
Swetha Ganesan
Mindtree
+91-9789061981
Swetha.Ganesan@mindtree.com
UNITED STATES
Erik Arvidson
Matter
978-518-4542
mindtree@matternow.com
EUROPE
Susie Wyeth
Hotwire
+44-20-7608-4657
susie.wyeth@hotwireglobal.com
Logo:
https://mma.prnewswire.com/media/1004066/Mindtree_Logo.jpg