SAN FRANCISCO, Oct. 25, 2019 /PRNewswire/ -- Salesforce (NYSE:
CRM), the global leader in CRM, today announced new research from
IDC that finds Salesforce and its ecosystem of partners will create
4.2 million new jobs and $1.2
trillion in new business revenues worldwide between 2019 and
20241. The research also finds Salesforce is driving
massive gains for its partner ecosystem, which will see
$5.80 in gains for every $1 Salesforce makes by 2024.
Cloud computing is driving this growth and giving rise to a host
of new technologies, including mobile, social, IoT and AI, that are
creating new revenue streams and jobs that further fuel the growth
of the cloud — creating an ongoing virtuous cycle of innovation and
growth. According to IDC, by 2024 nearly 50 percent of cloud
computing software spend will be tied to digital transformation and
will account for nearly half of all software sales. Worldwide
spending on cloud computing between now and 2024 will grow 19
percent annually, from $179 billion
in 2019 to $418 billion in 2024.
"The Salesforce ecosystem is made possible by the amazing work
of our customers and partners around the world, and because of our
collaboration we're able to generate the business and job growth
that we see today," said Tyler
Prince, EVP, Industries and Partners at Salesforce. "Whether
it's through industry-specific extensions or business-aligned apps,
the Salesforce Customer 360 platform helps accelerate the growth of
our partner ecosystem, and most importantly, the growth of our
customers."
Because organizations that spend on cloud computing
subscriptions also spend on ancillary products and services, the
Salesforce ecosystem in 2019 is more than four times larger than
Salesforce itself and will grow to almost six times larger by 2024.
IDC estimates that from 2019 through 2024, Salesforce will drive
the creation of 6.6 million indirect jobs, which are created from
spending in the general economy by those people filling the 4.2
million jobs previously mentioned.
"The tech skills gap will become a major roadblock for economic
growth if we don't empower everyone - regardless of class, race or
gender - to skill up for the Fourth Industrial Revolution," said
Sarah Franklin, EVP and GM of
Platform, Developers and Trailhead at Salesforce. "With Trailhead,
our free online learning platform, people don't need to carry six
figures in debt to land a top job; instead, anyone with an Internet
connection can now have an equal pathway to landing a job in the
Salesforce Economy."
Industry Economic Benefits of the Salesforce Economy
In this study, IDC looked at how the Salesforce Economy will impact
revenue and job growth for six specific industries.
- Financial Services industry will gain $224.3 billion in new revenues and 730,900 new
jobs will be created by 2024.
- Manufacturing industry will gain $211.7 billion in new revenues and 765,800 new
jobs will be created by 2024.
- Retail industry will gain $134.8
billion in new revenues and 539,700 new jobs will be
created by 2024.
- Comms and Media industry will gain $129.7 billion in new revenues and 473,800 new
jobs will be created by 2024.
- Healthcare and Life Sciences industry will gain
$68.5 billion in new revenues and
222,600 new jobs will be created by 2024.
- Government industry will gain $64.7 billion in new revenues and 254,400 new
jobs will be created by 2024.
The Dynamic Salesforce Ecosystem
Salesforce's
multi-faceted ecosystem is the driving force behind the Salesforce
Economy's massive growth:
- The global ecosystem includes multiple stakeholders, all of
which play an integral part in the Salesforce Economy. This
includes the world's top five consulting firms, all of whom have
prominent Salesforce digital transformation practices; independent
software vendors (ISVs) that build their businesses on the
Salesforce Customer 360 Platform and bring Salesforce into new
industries; more than 1,200 Community Groups, with different areas
of focus and expertise; and more than 200 Salesforce MVPs, product
experts and brand advocates.
- Launched in 2006, Salesforce AppExchange is the world's largest
enterprise cloud marketplace, and hosts more than 4,000 solutions
including apps, templates, bots and components that have been
downloaded more than 7 million times. Ninety-five percent of the
Fortune 100, 81 percent of the Fortune 500, and 86 percent of
Salesforce customers are using AppExchange apps.
- Trailhead is Salesforce's free online learning platform that
empowers anyone to skill up for the future, learn in-demand skills
and land a top job in the Salesforce Economy. Since Trailhead
launched in 2014, more than 1.7 million Trailblazers have earned
over 17.5 million badges; a quarter of all learners on Trailhead
have leveraged their newfound skills to jump-start their careers
with new jobs. Indeed, the world's #1 job site, included Salesforce
Developer in its list of best jobs in the US for 2019, noting that
the number of job postings for that position had increased 129
percent year-over-year.
Additional Resources
- Download a full copy of the IDC White Paper, "The Salesforce
Economy in the Next Six Years":
https://www.salesforce.com/salesforceeconomy/
- Hear more about the impact of the Salesforce Economy in this
newsroom Q&A:
https://www.salesforce.com/company/company/news-press/stories/2019/10/102419-IDCandSalesforce
- Visit the Salesforce AppExchange:
http://www.appexchange.com.
- Visit Trailhead: https://trailhead.com/
- Follow @salesforce on Twitter.
IDC Methodology
The Salesforce Economic Impact Model
is an extension to IDC's IT Economic Impact Model. It estimates
Salesforce's current and future share of the benefits to the
general economy generated by cloud computing, and it also estimates
the size of the ecosystem supporting Salesforce using IDC's market
research on the ratio of spending on professional services to cloud
subscriptions; the ratio of sales of hardware, software, and
networking to spending on public and private cloud computing; and
the ratio of spending on application development tools to
applications developed.
Note that the ecosystem may include companies that are not
formal business partners of Salesforce but that nevertheless sell
products or services associated with the Salesforce
implementations.
About Salesforce
Salesforce is the global leader in
Customer Relationship Management (CRM), bringing companies closer
to their customers in the digital age. Founded in 1999, Salesforce
enables companies of every size and industry to take advantage of
powerful technologies—cloud, mobile, social, internet of things,
artificial intelligence, voice and blockchain—to create a
360-degree view of their customers. For more information about
Salesforce (NYSE: CRM), visit: www.salesforce.com.
1 Source: IDC White Paper sponsored by
Salesforce, "The Salesforce Economy in the Next Five Years: 4.2
Million New Jobs, $1.2 Trillion of
New Business Revenues," October 2019.
Ecosystem includes all companies that provide the products and
services that surround a Salesforce implementation.
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SOURCE Salesforce