SAN FRANCISCO, Nov. 19, 2019 /PRNewswire/
-- DREAMFORCE -- Accenture (NYSE: ACN), Salesforce
(NYSE: CRM) and Vlocity Inc. today announced the companies are
teaming up with ENGIE, a leading provider of low-carbon energy and
services, to help its customers around the world achieve a
zero-carbon future.
Responding to the critical challenge of climate change, ENGIE
set a goal in 2016 to become a world leader in the zero-carbon
transition and began shifting from a utility company to a provider
of low-carbon energy and services. Because utility companies are
traditionally built around billing and operations, ENGIE needed to
digitally transform and reimagine the way it engages with customers
to build trusted, long-term relationships.
ENGIE is working with Accenture, Salesforce and Vlocity to
deploy a global unified CRM platform, putting its customers at the
center of its business and empowering employees around the world to
drive customer success, transitioning them to zero-carbon energy.
Accenture is helping to define the business model, operational
processes and IT architecture, and is implementing and deploying
the technology globally. Vlocity is delivering omnichannel and
industry-specific cloud and mobile solutions on the Salesforce
Platform, working with Engie across B2C and B2B customer
relationship transformation projects.
"Climate change is leading us into a world very different from
the one we have known, one in which no one can say, 'it's not my
problem,'" said Isabelle Kocher, CEO
of ENGIE. "We decided to be part of the solution by moving to zero
carbon and helping others do the same. Teaming with Accenture,
Salesforce and Vlocity has been an important part of this journey,
allowing us to get a global view of our customers and move fast to
build a more sustainable future. Decarbonized energy and digital
technology are the lifeblood of ENGIE going forward."
With Salesforce, ENGIE gains a common, intelligent view of its
commercial and residential customers across more than 70 countries.
Now its employees have a 360-degree customer view and are equipped
to provide personalized recommendations, collaborate with customers
on defining new solutions, and proactively manage relationships
with milestones to reduce energy usage and consumption over the
next 50 years. In addition, the company's more than 100,000
employees in the field now have the tools to simplify the
installation and maintenance of new solutions, while servicing
customers with greater immediacy and transparency.
"We are proud to support ENGIE's drive to advance sustainable
business solutions that help address climate change," said
Julie Sweet, CEO of Accenture. "This
type of collaboration is critical to accelerating the world's shift
to a low-carbon economy."
"Salesforce and ENGIE share a commitment to achieving a
zero-carbon future and improving the state of our world for
generations to come," said Salesforce co-CEOs Marc Benioff and Keith
Block. "We're proud to work with ENGIE to empower the
company's 160,000 employees to deliver customer-centric energy
solutions through the power of the Salesforce Customer 360
Platform."
"Together with our valued partners, Salesforce and Accenture,
Vlocity is proud to enable ENGIE to reduce their carbon footprint,
create value and foster growth," said David
Schmaier, CEO and Founder, Vlocity Inc. "We fully support
ENGIE's goal to sustainably transform their relationships with
business and residential customers and become a true trusted
advisor in a zero-carbon future with Vlocity Energy and
Salesforce."
ENGIE's digital transformation with Salesforce includes
Salesforce Community Cloud, Einstein Analytics, Marketing Cloud,
Sales Cloud and Service Cloud.
ENGIE at Dreamforce 2019
ENGIE's digital
transformation will be featured in the Dreamforce Campground in
Moscone South from November 19-22. In
addition, on November 19 at
2 p.m. PT, ENGIE and Vlocity will
lead a session titled, "Innovation at Scale: ENGIE's agile Delivery
of Customer-Centric Energy Solutions," and on November 20 at 11 a.m.
PT, ENGIE will be featured in the Manufacturing, Auto, &
Energy Keynote. To tune into the keynote live stream, please visit:
https://www.salesforce.com/live.
Dreamforce 2019
Dreamforce is the world's largest
software conference with more than 171,000 registered attendees and
13 million online viewers. Bringing together thought leaders,
industry pioneers, and Trailblazers, Dreamforce is the ultimate
expression of Salesforce's values of trust, customer success,
innovation and equality. With more than 2,700+ sessions,
Trailblazers in every role and industry will learn how to achieve a
360-degree view of their customers and get hands-on with
Salesforce's latest product innovations including AI, voice,
integration and online learning. To learn more, please visit:
www.salesforce.com/dreamforce.
Visit Accenture at Booth #819 at Dreamforce 2019.
About ENGIE
Our group is a global reference in
low-carbon energy and services. In response to the urgency of
climate change, our ambition is to become the world leader in the
zero carbon transition "as a service" for our customers, in
particular global companies and local authorities. We rely on our
key activities (renewable energy, gas, services) to offer
competitive turnkey solutions. With our 160,000 employees, our
customers, partners and stakeholders, we are a community of
Imaginative Builders, committed every day to more harmonious
progress.
About Accenture
Accenture is a leading global
professional services company, providing a broad range of services
and solutions in strategy, consulting, digital, technology and
operations. Combining unmatched experience and specialized skills
across more than 40 industries and all business
functions—underpinned by the world's largest delivery
network—Accenture works at the intersection of business and
technology to help clients improve their performance and create
sustainable value for their stakeholders. With 492,000 people
serving clients in more than 120 countries, Accenture drives
innovation to improve the way the world works and lives. Visit us
at www.accenture.com.
About Salesforce
Salesforce is the global leader in
Customer Relationship Management (CRM), bringing companies closer
to their customers in the digital age. Founded in 1999, Salesforce
enables companies of every size and industry to take advantage of
powerful technologies—cloud, mobile, social, internet of things,
artificial intelligence, voice and blockchain—to create a
360-degree view of their customers. For more information about
Salesforce (NYSE: CRM), visit: www.salesforce.com.
About Vlocity
Vlocity is a leading provider of
industry-specific cloud and mobile software, driving digital
transformation for the world's largest companies. A three-time
Forbes Cloud 100 winner (2017, 2018,
2019). Vlocity is an "industry cloud" pioneer built in partnership
with Salesforce, the world's #1 CRM provider. Vlocity increases
sales, service and marketing agility, operational efficiency,
digital adoption and simplicity at a faster time to value across
the enterprise. Committed to innovation, customer success and a
values-led culture, Vlocity serves the world's leading companies in
the Communications, Media & Entertainment, Energy &
Utilities, Insurance, Health, and Government industries. Vlocity is
headquartered in San Francisco,
with offices throughout North
America, Europe,
Asia, and Latin America. Become Vlocity certified.
Follow us @vlocity. To learn more, visit us at www.vlocity.com.
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SOURCE Salesforce