GREENVILLE, S.C., Feb. 23, 2020 /PRNewswire/ -- In 2018,
Michelin created its Services and Solutions global division to
address business challenges in a changing world. Providing
innovative solutions for sustainable connected mobility, Services
and Solutions is focused on:
- Fleet Management – Solutions optimize fleet operations for
trucks, vans and light-duty vehicles.
- Connected Mobility – Michelin's Internet of Things (IoT)
technology connects objects and develops new data-based business
models.
- Tire Services – Offers address planned and unplanned tire
maintenance service needs.
- Digital Services Platform – A digital business management
platform seamlessly links service providers and fleet customers for
maintenance and breakdown services.
Out of the digital services platform comes MICHELIN®
Mechanical Care ─ a consistent and simplified solution to outsource
scheduled light mechanical maintenance for trailers. Michelin
Mechanical Care is powered by Decisiv's Service Relationship
Management (SRM) technology. Leveraging the Michelin®
Commercial Service Network, the offer coordinates trailer light
mechanical service needs through a network of technicians who
provide:
- Consistent Quality – standardized procedures and recommended
practices.
- Standardized Pricing -– network-wide labor pricing based on
accepted industry standard repair times.
- Asset Visibility and Consolidated Invoicing – real-time
tracking and streamlined billing for both fleets and service
providers.
Michelin Mechanical Care includes DOT annual inspections and
preventative maintenance and repairs for brakes, wheel ends and
tires, lights, electrical, mud flaps, and body repair. Currently
available in select areas, this service will be expanded to
additional markets throughout 2020.
"Services have been part of Michelin's DNA for more than 125
years," said Ralph Dimenna, global director of Michelin
Services and Solutions. "The development of new and enriched
services and solutions will open new avenues of growth for our
customers and contribute to improved safety, greater
sustainability, optimized fleet operations, and a better travel and
driving experience. Fleets want to focus on what makes their
businesses profitable. Solving the pain points and providing
solutions for fleets contributes to their success. Mechanical Care
is a tool to help them achieve that goal."
About MICHELIN NORTH
AMERICA
Dedicated to the improvement of sustainable
mobility, Michelin designs, manufactures and sells tires for every
type of vehicle, including airplanes, automobiles, bicycles,
earthmovers, farm equipment, heavy-duty trucks and motorcycles.
Michelin also offers a full range of innovative services and
solutions that help make mobility safer, more efficient and more
environmentally friendly. To create unique mobility experiences,
Michelin publishes travel guides, hotel and restaurant guides, maps
and road atlases. Headquartered in Greenville, S.C., Michelin North America, Inc. employs more
than 20,000 people and operates 19 major manufacturing plants in
the U.S. and Canada.
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SOURCE Michelin