JACKSON, Mich., March 29, 2020 /PRNewswire-PRWeb/
-- America's Preferred Home Warranty (APHW) continued
providing award-winning customer service without a hitch—and with
virtually no hold times—Tuesday, after Michigan's Governor Whitmer, in an effort to
protect all Michiganders, signed Executive Order 2020-21 directing
residents to remain at home or in their place of residence to the
maximum extent feasible. But then, most of APHW's staff were
already working from home at that point: The company had leveraged
technology along with years of planning for an event just such as
COVID-19.
"This would not have been possible without the foresight of
leadership to develop cloud-based systems that our employees could
access from anywhere," said APHW Vice President of Operations
Mike Sadler. "We had an emergency
preparedness plan to keep operations up and running despite
anything thrown at us. This is that very plan in action, and it's
going even better than we could have hoped."
APHW's investments in technology and systems, along with
detailed documented process planning, have resulted in a full-time,
uninterrupted operation with the same exceptional customer service
that homeowners and real estate agents have come to know. "We've
been able to transition our staff to working from home quickly and
seamlessly," said APHW CEO Rodney
Martin. "Our entire operation is 100% U.S. based, we answer
all of our calls right here in Michigan, and we've continued answering with
virtually no hold times at all."
APHW has also taken a variety of other technological steps
recently, including developing a way for customers to Start a Claim
Online (https://aphw.com/claim-start/), and achieving a spot in the
HousingWire.com TECH-100 (a list of companies innovating technology
for real estate), recognizing APHW's Real-Pro® app, which enables
real estate agents nationwide to order and track APHW home
warranties in under a minute. (https://bit.ly/3dwPKKq)
While many American companies face difficult economic times with
the coronavirus (along with the rest of the world), APHW continues
to break barriers.
For more information, visit APHW.COM or call 888.351.3681 to buy
a home warranty today!
SOURCE America's Preferred Home Warranty