Providing healthcare workers and seniors with
priority options to do their banking safely from home
TORONTO, April 7, 2020 /CNW/ - Scotiabank announced
today the launch of front of the line service through our Canadian
contact centre for frontline healthcare workers in appreciation of
their courageous efforts during COVID-19. Starting April 13, 2020, physicians, nurses, paramedics
and other healthcare personnel will be prioritized by our contact
centre teams, who will support customers with their banking needs
and ensure these workers receive the dedicated service they deserve
at this time.
Seniors age 75 years and older will also receive priority
service when they call our contact centre – an additional measure
to protect our senior customers by providing them with safer
banking alternatives by phone, online and through the Scotia mobile
banking app. Meeting the needs of seniors is a key commitment for
Scotiabank. We have appointed a senior level executive as our
Senior's Champion to prioritize the needs of seniors as we deliver
banking products and services to customers.
"Our priority line service is just one of the ways we have been
putting our customers first. Our healthcare workers are in the
frontlines of this COVID-19 situation. We must do everything we can
to support them, just as they have been supporting Canadians from
coast to coast," said Dan Rees,
Group Head, Canadian Banking for Scotiabank. "We have also launched
this option for our senior customers, providing them with priority
service through our contact centre so that they can do their
banking safely from home."
Customers can complete many of their banking needs from home, 24
hours a day, through online banking and our mobile banking app.
This includes: viewing account balances and transactions, paying
bills, transferring money between accounts, sending and receiving
Interac e-transfers, sending a Scotia International Money
Transfer, or depositing cheques through the app. Healthcare workers
and seniors can also contact Scotiabank directly by phone to
receive priority line service using their ScotiaCard number for any
other banking needs.
For more information, please visit www.scotiabank.com.
About Scotiabank
Scotiabank is a leading bank in
the Americas. Guided by our purpose: "for every future," we
help our customers, their families and their communities achieve
success through a broad range of advice, products and services,
including personal and commercial banking, wealth management and
private banking, corporate and investment banking, and capital
markets. With a team of approximately 100,000 employees and
assets of approximately $1.2
trillion (as at January 31, 2020), Scotiabank trades on
the Toronto Stock Exchange (TSX: BNS) and New York Stock
Exchange (NYSE: BNS). For more information, please
visit http://www.scotiabank.com and follow us on Twitter
@ScotiabankViews.
SOURCE Scotiabank