TIDMBOCH

RNS Number : 9067N

Bank of Cyprus Holdings PLC

26 May 2020

Announcement

Group Financial Results for the quarter ended 31 March 2020

Nicosia, 26 May 2020

Key Highlights for the quarter ended 31 March 2020

COVID-19

-- Safeguarding health of staff and customers, while ensuring operational resilience of the Bank

   --      Supporting both customers affected by COVID-19 and wider Cypriot economy 
   --      Gradual relaxation of restrictive measures; currently in second phase 

-- Additional 88 bps of cost of risk (EUR28 mn) for 1Q2020 reflecting deterioration of macroeconomic outlook

   --      NPE portfolio sale delayed due to prevailing market and operational conditions 
   --      Current focus on proactively assessing the impact of COVID-19 on loan portfolio 

Good Capital and Liquidity Position

   --      Total Capital ratio of 17.7% and CET1 ratio of 14.3% (IFRS 9 transitional) 
   --      Significant surplus liquidity of EUR3.0 bn 

Continued Balance Sheet Repair in 1Q2020

   --      Organic NPE reduction of EUR142 mn for 1Q2020, despite COVID-19 lockdown in March 2020 
   --      NPEs reduced to EUR3.7 bn (EUR1.6 bn net) 
   --      Gross NPE ratio reduced to 29% (net NPE ratio at 15%) 
   --      Coverage increased to 56%; total coverage at 124% when including collateral 
   --      Sale of EUR133 mn NPEs (Velocity 2) completed in May 2020; capital neutral 

Operational efficiency

-- Cost to income ratio (excluding special levy and contributions to SRF and DGF) reduced to 58%, following the successful completion of Voluntary Staff Exit Plan in 4Q2019

   --      Total operating expenses reduced to EUR84 mn for 1Q2020, down by 14% qoq 
   --      70% of customers currently digitally engaged 

Performance in 1Q2020

   --      New lending of EUR451 mn for 1Q2020 (up 2% qoq) 
   --      Total Income of EUR145 mn, Operating profit of EUR52 mn for 1Q2020 

-- Loan credit losses of EUR64 mn in 1Q2020 (cost of risk at 200 bps), including COVID-related charge of EUR28 mn

   --      Underlying result of a loss after tax from organic operations of EUR23 mn for 1Q2020 
   --      Loss after tax of EUR26 mn for 1Q2020 

Group Chief Executive Statement

"We are closely monitoring the effects of COVID-19 on both the global and Cypriot economy. The Government's swift and decisive reaction to the outbreak of COVID-19 in Cyprus has successfully contained the spread of the pandemic in the country and today the health situation is stable. As we announce our first quarter results, less than a month after the release of the 2019 results, Cyprus has already entered a phased approach to exiting from lockdown with the gradual relaxation of containment measures, and we have already seen a parallel movement in economic activity.

Whilst uncertainty for the outlook remains, our priorities remain clear; to support our customers impacted by COVID-19, as well as the wider Cypriot economy, whilst safeguarding the health of our colleagues and customers. From the beginning of the crisis, we have stepped up our engagement with our customers to understand their new financial position and needs, in order to find effective ways to support them.

Our results this quarter reflect the continued progress against our core objective of balance sheet repair. We further reduced our NPEs organically by EUR142 mn, despite the COVID-19 lockdown in March 2020. Since the peak in 2014, we have now reduced the stock of NPEs by 75% to EUR3.7 bn, representing 29% of gross loans (15% on a net NPE basis). NPE coverage has now increased to 56% and total coverage including collateral is at 124%. Additionally, in May 2020, amidst the COVID-19 crisis, we completed Project Velocity 2, relating to the sale of EUR133 mn NPEs.

The Bank's capital position remains good and in excess of our regulatory requirements. As at 31 March 2020, our capital ratios (IFRS 9 transitional) were Total Capital ratio of 17.7% and CET1 of 14.3%, against an amended CET1 requirement of 9.7% following the regulator's capital easing measures for COVID-19.

We continue to operate with significant liquidity surplus of EUR3.0 bn. New lending in the first quarter reached EUR451 mn, 2% higher compared to the previous quarter, helping to support the local economy.

Our cost to income ratio improved by five percentage points this quarter to 58%, following the successful completion of the Voluntary Staff Exit Plan last October. Overall, total operating expenses reduced by 14% compared to the previous quarter, enabled by our enhanced digital transformation. Currently, 70% of our customers are digitally engaged.

In the first quarter of the year, we generated total income of EUR145 mn and a positive operating result of EUR52 mn. The underlying result for the quarter however, was a loss of EUR23 mn and the overall result a loss of EUR26 mn, impacted by the higher loan credit losses of EUR64 mn to reflect deterioration of the macroeconomic outlook (COVID-related loan credit losses of EUR28 mn - additional cost of risk of 88 bps).

The economic outlook has deteriorated with the impact of COVID-19, and we are seeing this in reduced levels of activity in transactions and lower demand for new loans. The economic effects are expected to have a negative impact on the Group's 2020 financial performance. The full impact remains uncertain and will be driven by the duration of COVID-19 restrictions, the successful reopening of the economy and the timing and shape of the economic recovery.

Our strategy remains clear. We continue our efforts to strengthen the balance sheet, improve our asset quality and enhance the efficiency of our operations through cost reduction enabled by digital transformation. The Group is well positioned, with a good capital base and strong liquidity position, and stands ready to support this recovery and the Cypriot economy."

Panicos Nicolaou

Update on COVID-19

The Group is closely monitoring developments in, and the effects of COVID-19 on both the global and Cypriot economy. On the basis of currently available information, the Group is not in a position to accurately assess the magnitude of the impact of COVID-19 on the Group's operations and financial results, as this will principally depend on the rate and extent of the spread of the virus, its direct and indirect impact on customers and the effectiveness of the regulatory and fiscal measures taken to support the economy and mitigate the impact of the virus.

In common with other European banks, the persistently low interest rate environment continues to present a challenge to the Group's profitability. As a consequence of the current challenging economic conditions resulting from the COVID-19 outbreak, the Group has updated its macroeconomic assumptions underlying the IFRS 9 calculation of loan credit losses for 1Q2020 in line with the relevant regulatory guidance, resulting in increased organic loan credit losses for 1Q2020 of EUR28 mn.

Despite the lower transactional income and lower demand for loans currently observed, the on-going economic uncertainty means that the Group does not have sufficient visibility about the impact of COVID-19 on its operations or financial results, and therefore, is currently not in a position to provide guidance for the current financial year. However, the Group's good capital base and strong liquidity, position it to be able to support its customers through this period of extreme volatility.

Pandemic Plan and Operational Impact due to COVID-19

COVID-19 is a health crisis, presenting an unprecedented external economic shock. The Bank's priorities are clear.

Key priorities

-- Safeguarding the health of staff and customers, while ensuring operational resilience of the Bank

   --       Supporting customers affected by COVID-19 and wider Cypriot economy 

-- Provision of liquidity to affected businesses and households to alleviate short term cash flow burden

Measures taken to Safeguard Health and Safety

-- Establishment of a committee to monitor COVID-19 measures, trace incidents and to provide regular updates to staff

-- Implementation of Health and Safety measures in line with the guidelines and recommendations issued by Ministry of Health

   --       Special purpose leave for employees that belong to vulnerable groups 

-- Enhanced intensive clean-ups, a precautionary disinfection procedure is in place throughout the Bank

   --       Shipment of masks, gloves and sanitisers to branches 
   --       Participation in Government's COVID-19 testing schemes 

Measures taken to Ensure Operational Resilience

-- Activation of the Pandemic Plan to ensure operational resilience and no disruption of the day-to-day activities

-- Splitting the operations of critical units to separate locations and provision of remote access availability

-- Branch network operated on a rotational basis, as a precautionary measure until 4 May 2020, when first phase of relaxation measured commenced

-- 28% of staff (excluding branches) currently working remotely, compared to 44% during the lockdown period

-- Digital service channels provide alternative solutions for customers for carrying out daily banking transactions online

   --       70% of customers are currently digitally engaged 

Supporting customers affected by COVID-19 and wider Cypriot economy through the provision of liquidity to alleviate short term cash flow burden

-- Implementation of moratorium of loan instalments (both capital and interest) for nine months, available to all customers (both businesses and private individuals) with less than 30 days past due as at 29 February 2020, as per the Government measures

-- Over 24,000 applications received to date (c.EUR5.8 bn, representing 63% of gross loans excluding legacy)

-- Provision of liquidity to affected businesses and households to alleviate short term cash flow burden through :

-- New set of measures expected to be announced, to replace Government guaranteed facilities proposal now withdrawn

   --       Short term funding based on Central Bank of Cyprus (CBC) directive 
   --       Other lending products 

For further information please refer to the sections B 'Operating Environment' and C 'Business Overview' on pages 23-27.

 
 A. Group Financial Results - Underlying Basis 
Unaudited Interim Condensed Consolidated Income Statement 
-------------------------------------------------------------------------------------------------------------------- 
                                                                                                        qoq 
EUR mn                                                                   1Q2020  1Q2019(1)  4Q2019(1)   + %  yoy + % 
-----------------------------------------------------------------------  ------  ---------  ---------  ----  ------- 
Net interest income                                                          85         85         84    2%       0% 
Net fee and commission income                                                38         37         39   -1%       4% 
Net foreign exchange gains and net gains on financial instrument 
 transactions and disposal/dissolution 
 of subsidiaries and associates                                               6         10          4   37%     -45% 
Insurance income net of claims and commissions                               11         12         16  -28%      -8% 
Net gains from revaluation and disposal of investment properties and on 
 disposal of stock 
 of properties                                                                1          4          6  -87%     -79% 
Other income                                                                  4          8          7  -39%     -45% 
-----------------------------------------------------------------------  ------  ---------  ---------  ----  ------- 
Total income                                                                145        156        156   -7%      -7% 
-----------------------------------------------------------------------  ------  ---------  ---------  ----  ------- 
Staff costs                                                                (49)       (56)       (53)   -9%     -12% 
Other operating expenses                                                   (35)       (41)       (43)  -20%     -17% 
Special levy and contributions to Single Resolution Fund (SRF) and 
 Deposit Guarantee Fund 
 (DGF)                                                                      (9)        (6)        (7)   50%      45% 
Total expenses                                                             (93)      (103)      (103)  -10%     -10% 
                                                                         ------  ---------  ---------  ---- 
Operating profit                                                             52         53         53    0%       0% 
-----------------------------------------------------------------------  ------  ---------  ---------  ----  ------- 
Loan credit losses                                                         (64)       (47)       (29)  120%      36% 
Impairments of other financial and non-financial assets                     (4)        (1)       (13)  -65%        - 
Provisions for litigation, claims, regulatory and other matters             (2)        (0)        (7)  -72%        - 
-----------------------------------------------------------------------  ------  ---------  ---------  ----  ------- 
Total loan credit losses, impairments and provisions                       (70)       (48)       (49)   43%      49% 
-----------------------------------------------------------------------  ------  ---------  ---------  ----  ------- 
(Loss)/profit before tax and non-recurring items                           (18)          5          4     -        - 
-----------------------------------------------------------------------  ------  ---------  ---------  ----  ------- 
Tax                                                                         (2)        (2)        (2)    3%     -40% 
Profit attributable to non-controlling interests                            (0)        (0)        (0)     -        - 
-----------------------------------------------------------------------  ------  ---------  ---------  ----  ------- 
(Loss)/profit after tax and before non-recurring items (attributable to 
 the owners of the 
 Company)                                                                  (20)          3          2     -        - 
-----------------------------------------------------------------------  ------  ---------  ---------  ----  ------- 
Advisory and other restructuring costs - organic                            (3)        (6)        (8)  -56%     -48% 
=======================================================================  ======  =========  =========  ====  ======= 
Loss after tax - organic (attributable to the owners of the Company)       (23)        (3)        (6)     -        - 
=======================================================================  ======  =========  =========  ====  ======= 
Restructuring costs - Voluntary Staff Exit Plan (VEP)                         -          -       (81)     -        - 
Provisions/net loss relating to NPE sales, including restructuring 
 expenses(2)                                                                (3)        (5)       (86)  -97%     -31% 
Share of profit from associates (CNP)                                         -          2          -     -        - 
Reversal of impairment of DTA and impairment of other tax receivables         -        101       (13)     -        - 
(Loss)/profit after tax (attributable to the owners of the Company)        (26)         95      (186)  -86%        - 
                                                                         ------  ---------  ---------  ---- 
 
 
 
Unaudited Interim Condensed Consolidated Income Statement - Key Performance Ratios 
-------------------------------------------------------------------------------------------------------------------- 
                                                                                                        qoq 
Key Performance Ratios                                                1Q2020  1Q2019(1)  4Q2019(1)      + %  yoy + % 
--------------------------------------------------------------------  ------  ---------  ---------  -------  ------- 
Net Interest Margin (annualised)                                       1.95%      1.88%      1.87%   +8 bps   +7 bps 
--------------------------------------------------------------------  ------  ---------  ---------  -------  ------- 
Cost to income ratio                                                     64%        66%        67%  -3 p.p.  -2 p.p. 
--------------------------------------------------------------------  ------  ---------  ---------  -------  ------- 
Cost to income ratio excluding special levy and contributions to SRF 
 and DGF                                                                 58%        62%        63%  -5 p.p.  -4 p.p. 
--------------------------------------------------------------------  ------  ---------  ---------  -------  ------- 
Operating profit return on average assets (annualised)                  1.0%       1.0%       1.0%        -        - 
--------------------------------------------------------------------  ------  ---------  ---------  -------  ------- 
Basic losses per share attributable to the owners of the Company - 
 organic (EUR cent)                                                   (5.14)     (0.88)     (1.26)   (3.88)   (4.26) 
--------------------------------------------------------------------  ------  ---------  ---------  -------  ------- 
Basic (losses)/earnings per share attributable to the owners of the 
 Company (EUR cent)                                                   (5.81)      21.23    (41.67)    35.86  (27.04) 
--------------------------------------------------------------------  ------  ---------  ---------  -------  ------- 
 
  1. The interest income, non-interest income, staff costs, other operating expenses and loan 
  credit losses related to Project Helix are disclosed under 'Provisions/net loss relating to 
  NPE sales, including restructuring expenses' in the underlying basis, in order to separate 
  out the impact of this non-recurring transaction. 2. 'Provisions/net loss relating to NPE 
  sales including restructuring expenses' refer to the net loss on transactions completed during 
  FY2019, net loan credit losses on transactions under consideration at 31 December 2019 and 
  31 March 2020, as well as the restructuring costs relating to these trades. For further details 
  please refer to Section A.2.4. p.p. = percentage points, bps = basis points, 100 basis points 
  (bps) = 1 percentage point 
 

Commentary on Underlying Basis

The financial information presented in this Section provides an overview of the Group financial results for the quarter ended 31 March 2020 on the 'underlying basis' which the management believes it best fits the true measurement of the performance and position of the Group. Reconciliations are included in section F.1 'Reconciliation of Income Statement between statutory basis and underlying basis' and in section G 'Definitions & explanations', to allow for the comparability of the underlying basis to statutory information.

In addition, the following change was made in the underlying basis, when compared with previous disclosures.

   Project Helix (from Unaudited   Interim Condensed Consolidated Income Statement, footnote 1) 

Reclassifications effected to comparative information were made so that items relating to the NPE sale (Project Helix) are disclosed under non-recurring items within 'Provisions/net loss relating to NPE sales, including restructuring expenses' under the underlying basis. Specifically, net interest income of EUR17 mn, fee and commission income of EUR3 mn, total expenses of EUR15 mn (comprising staff costs of EUR1 mn, operating expenses of EUR12 mn and restructuring costs of EUR2 mn), as well as loan credit losses of EUR10 mn, relating to the quarter ended 31 March 2019, are disclosed under non-recurring items within 'Provisions/net loss relating to NPE sales, including restructuring expenses' under the underlying basis.

 
 
 Unaudited Interim Condensed Consolidated Balance Sheet 
================================================================================================================== 
 EUR mn                                                                      31.03.2020     31.12.2019         + % 
===============================================================   =====================  =============  ========== 
 Cash and balances with central 
  banks                                                                           4,399          5,060        -13% 
 Loans and advances to banks                                                        455            321         42% 
 Debt securities, treasury bills 
  and equity investments                                                          1,948          1,906          2% 
 Net loans and advances to customers                                             10,597         10,722         -1% 
 Stock of property                                                                1,373          1,378          0% 
 Investment properties                                                              134            136         -2% 
 Other assets                                                                     1,501          1,574         -5% 
 Non-current assets and disposal 
  groups held for sale                                                               24             26         -9% 
================================================================  =====================  =============  ========== 
 Total assets                                                                    20,431         21,123         -3% 
================================================================  =====================  =============  ========== 
 Deposits by banks                                                                  395            533        -26% 
 Repurchase agreements                                                              170            168          1% 
 Customer deposits                                                               16,246         16,692         -3% 
 Subordinated loan stock                                                            255            272         -6% 
 Other liabilities                                                                1,130          1,169         -3% 
================================================================  =====================  =============  ========== 
 Total liabilities                                                               18,196         18,834         -3% 
================================================================  =====================  =============  ========== 
 
 Shareholders' equity                                                             1,986          2,040         -3% 
================================================================  =====================  =============  ========== 
 Other equity instruments                                                           220            220           - 
================================================================  =====================  =============  ========== 
 Total equity excluding non-controlling 
  interests                                                                       2,206          2,260         -2% 
================================================================  =====================  =============  ========== 
 Non-controlling interests                                                           29             29          0% 
================================================================  =====================  =============  ========== 
 Total equity                                                                     2,235          2,289         -2% 
================================================================  =====================  =============  ========== 
 Total liabilities and equity                                                    20,431         21,123         -3% 
================================================================  =====================  =============  ========== 
 
 Key Balance Sheet figures and                                                                                   + 
  ratios                                                                     31.03.2020     31.12.2019 
===============================================================  ===  =================  =============  ========== 
 Gross loans (EUR mn)                                                            12,709         12,822         -1% 
================================================================      =================  =============  ========== 
 Allowance for expected loan 
  credit losses (EUR mn)                                                          2,109          2,096          1% 
================================================================      =================  =============  ========== 
 Customer deposits (EUR mn)                                                      16,246         16,692         -3% 
================================================================      =================  =============  ========== 
 Loans to deposits ratio (net)                                                      65%            64%     +1 p.p. 
================================================================      =================  =============  ========== 
 NPE ratio                                                                          29%            30%     -1 p.p. 
================================================================      =================  =============  ========== 
 NPE coverage ratio                                                                 56%            54%     +2 p.p. 
================================================================      =================  =============  ========== 
 Leverage ratio                                                                   10.1%          10.0%   +0.1 p.p. 
================================================================      =================  =============  ========== 
 Capital ratios and risk weighted                                                                                + 
  assets                                                                     31.03.2020     31.12.2019 
===============================================================  ===  =================  =============  ========== 
 Common Equity Tier 1 (CET1) 
  ratio (transitional for IFRS 
  9)(1)                                                                           14.3%          14.8%     -50 bps 
================================================================      =================  =============  ========== 
 Total capital ratio                                                              17.7%          18.0%     -30 bps 
================================================================      =================  =============  ========== 
 Risk weighted assets (EUR mn)                                                   12,599         12,890        -2 % 
================================================================      =================  =============  ========== 
 
   1. The CET1 FL ratio as at 31 March 2020 (including the full impact 
   of IFRS 9) amounts to 12.9% (compared to 13.1% as at 31 December 2019). 
   p.p. = percentage points, bps = basis points, 100 basis points (bps) 
   = 1 p.p. 
 
 

A.1. Balance Sheet Analysis

A.1.1 Capital Base

Total equity excluding non-controlling interests totalled EUR2,206 mn at 31 March 2020, compared to EUR2,260 mn at 31 December 2019. Shareholders' equity totalled EUR1,986 mn at 31 March 2020, compared to EUR2,040 mn at 31 December 2019.

The Common Equity Tier 1 capital (CET1) ratio on an IFRS 9 transitional basis stood at 14.3% at 31 March 2020, compared to 14.8% at 31 December 2019. During 1Q2020 the CET1 ratio was negatively affected mainly by the phasing-in of IFRS 9 transitional arrangements, a decrease in revaluation reserves and increased loan credit losses, and was positively affected by the pre-provision income and the decrease in risk weighted assets (RWAs).

The Group has elected to apply the EU transitional arrangements for regulatory capital purposes (EU Regulation 2017/2395) where the impact on the impairment amount from the initial application of IFRS 9 on the capital ratios is phased-in gradually. The amount added each year decreases based on a weighting factor until the impact of IFRS 9 is fully absorbed back to CET1 at the end of the five years. The impact on the capital position for the year 2018 was 5% of the impact on the impairment amounts from the initial application of IFRS 9, increasing to 15% (cumulative) for the year 2019 and to 30% (cumulative) for the year 2020.

The CET1 ratio on a fully loaded basis (including the full impact of IFRS 9) amounted to 12.9% as at 31 March 2020, compared to 13.1% as at 31 December 2019. On a transitional basis and on a fully phased-in basis, after the five-year period of transition is complete, the impact of IFRS 9 is expected to be manageable and within the Group's capital plans.

The Total Capital ratio stood at 17.7% as at 31 March 2020, compared to 18.0% as at 31 December 2019.

The Group's capital ratios are above the Supervisory Review and Evaluation Process (SREP) requirements.

Following the annual SREP performed by the European Central Bank (ECB) in 2019 and based on the final 2019 SREP decision received in December 2019, the Group's minimum phased-in CET1 capital ratio was set at 11.0% (comprising a 4.5% Pillar I requirement, a 3.0% Pillar II requirement (in the form of CET1), the Capital Conservation Buffer of 2.5% (fully phased-in as of 1 January 2019) and the Other Systemically Important Institution Buffer of 1.0%) and the overall Total Capital requirement at 14.5%, comprising an 8.0% Pillar I requirement (of which up to 1.5% can be in the form of Additional Tier 1 capital and up to 2.0% in the form of Tier 2 capital), a 3.0% Pillar II requirement (in the form of CET1), the Capital Conservation Buffer of 2.5% and the Other Systemically Important Institution Buffer of 1.0%. The ECB has also provided non-public guidance for an additional Pillar II CET1 buffer. Pillar II add-on capital requirements derive from the context of the SREP, which is a point in time assessment, and are therefore subject to change over time. The final 2019 SREP decision became effective on 1 January 2020.

Further to the effects of COVID-19 on both the global and Cypriot economy, the ECB announced a package of positive measures in March 2020 that should help to support the capital position of banks. The ECB's capital easing measures for COVID-19 increase the Group's CET1 buffer by 131 bps following the frontloading of the new rules on the Pillar II Requirement composition, to allow banks to use Additional Tier 1 (AT1) capital and Tier 2 (T2) capital to meet Pillar II Requirements and not only by CET1, initially scheduled to come into effect in January 2021. As a result, the Group's minimum phased-in CET1 capital ratio is set at 9.7%. The Bank received an amendment to the December 2019 SREP decision to this respect effective as of 12 March 2020. The Total SREP capital requirement remains unchanged at 14.5%.

Further analysis on the recent developments on the regulatory capital ratios due to the COVID-19 outbreak are set out further below.

In accordance with the provisions of the Macroprudential Oversight of Institutions Law of 2015, the CBC is the responsible authority for the designation of banks that are Other Systemically Important Institutions (O-SIIs) and for the setting of the O-SII buffer requirement for these systemically important banks. The Group has been designated as an O-SII and the O-SII buffer currently set by the CBC for the Group is 2%. This buffer is being phased-in gradually, having started from 1 January 2019 at 0.5% and increasing by 0.5% every year thereafter, until being fully implemented (2.0%) on 1 January 2022. In April 2020, the CBC decided to delay the phasing-in (0.5%) of the O-SII buffer on 1 January 2021 and 1 January 2022 by 12 months. Consequently, the O-SII buffer will be fully phased-in on 1 January 2023, instead of 1 January 2022 as originally set.

The European Banking Authority (EBA) final guidelines on SREP and supervisory stress testing and the Single Supervisory Mechanism's (SSM) 2018 SREP methodology provide that own funds held for the purposes of Pillar II Guidance cannot be used to meet any other capital requirements (Pillar I, Pillar II requirements or the combined buffer requirement), and therefore cannot be used twice. Following the annual SREP performed by the ECB in 2019 and based on the final 2019 ECB decision received in December 2019, the new provisions are effective from January 2020.

Based on the SREP decisions of prior years, the Company and the Bank were under a regulatory prohibition for equity dividend distribution and therefore no dividends were declared or paid during years 2019 and 2018. Following the 2019 SREP decision, the Company and the Bank are still under equity dividend distribution prohibition. This prohibition does not apply if the distribution is made via the issuance of new ordinary shares to the shareholders, which are eligible as CET1 capital. No prohibition applies to the payment of coupons on any AT1 capital instruments issued by the Company or the Bank.

Share premium reduction

Bank

The Bank will proceed (subject to approvals mainly by the ECB and the Court of Cyprus) with a capital reduction process which will result in the reclassification of c.EUR619 mn of the Bank's share premium balance as distributable reserves, which shall be available for distribution to the shareholders of the Bank, resulting in total net distributable reserves of c.EUR800 mn on a pro forma basis (31 December 2019). The reduction of capital will not have any impact on regulatory capital or the total equity position of the Bank or the Group.

The distributable reserves provide the basis for the calculation of distributable items under the Capital Requirements Regulation (EU) No. 575/2013 ( CRR), which provides that coupons on AT1 capital instruments may only be funded from distributable items.

Company

The Company (Bank of Cyprus Holdings PLC) will proceed (subject to approval by the shareholders, the ECB and the Irish High Court) with a capital reduction process which will result in the reclassification of EUR700 mn of the Company's share premium as distributable reserves. This will increase the distributable reserves of the Company to c.EUR1 bn on a pro forma basis (31 December 2019). The capital reduction has been proposed as a special resolution for approval by shareholders at the Company's Annual General Meeting scheduled on 26 May 2020. The capital reduction will not have any impact on regulatory capital or the total equity position of the Company, the Bank or the Group.

The distributable reserves provide the basis for the calculation of distributable items under the CRR, which provides that coupons on AT1 capital instruments may only be funded from distributable items.

Legislative amendments for the conversion of DTA to DTC

Legislative amendments allowing for the conversion of specific deferred tax assets (DTA) into deferred tax credits (DTC) were adopted by the Cyprus Parliament on 1 March 2019 and published in the Official Gazette of the Republic on 15 March 2019. The law amendments cover the utilisation of income tax losses transferred from Laiki Bank to the Bank in March 2013. The introduction of CRD IV in January 2014 and its subsequent phasing-in led to a more capital-intensive treatment of this DTA for the Bank. The law amendments resulted in an improved regulatory capital treatment, under CRR , of the DTA amounting to c.EUR285 mn or a CET1 uplift of c.190 bps in March 2019.

The Group understands that, in response to concerns raised by the European Commission with regard to the provision of state aid arising out of the treatment of such tax losses, the Cyprus Government is considering the adoption of modifications to the Law, potentially including requirements for an additional annual fee over and above the 1.5% annual guarantee fee already acknowledged, to maintain the conversion of such DTAs into tax credits. In anticipation of such modifications the Group recorded an additional amount of EUR13 mn in 4Q2019 by way of an estimated additional fee (for the years 2018 and 2019), bringing the total guarantee fee recognised for FY2019 to EUR19 mn .

Project Helix

In June 2019, Project Helix was completed resulting in a positive impact of c.140 bps on both the Group's CET1 and Total Capital ratios, mainly from the release of risk weighted assets. Project Helix had an overall net positive impact on the Group capital ratios of c.60 bps.

Sale of investment in CNP Cyprus Insurance Holdings Ltd

In October 2019, the sale of the Group's investment in its associate CNP Cyprus Insurance Holdings Limited ("CNP") was completed, resulting in a positive impact of c.30 bps on both the Group's CET1 and Total Capital ratios, mainly from the release of risk weighted assets. The shareholding had been acquired as part of the acquisition of certain operations of Laiki Bank in 2013 and was sold to CNP Assurances S.A. for a cash consideration of EUR97.5 mn.

Voluntary Staff Exit Plan

In October 2019, the Group completed a voluntary staff exit plan (VEP) at a total cost of EUR81 mn, recorded in the consolidated income statement in 4Q2019, resulting in a negative impact of c.60 bps on both the Group's CET1 and Total Capital ratios.

Further NPE sales in the future

Against the backdrop of market volatility arising out of the COVID-19 pandemic, the Group continues to work with its adv isers towards the sale of a portfolio of NPEs in the future. Due to prevailing market and operational conditions, this process is likely to take longer than originally anticipated. In the context of IFRS 9, the Bank recognised additional loan credit losses of EUR75 mn in 4Q2019, with a negative capital impact of 46 bps, as a result of the anticipated balance sheet de-risking through further NPE sales in the future. On completion of an NPE trade, the Group's capital ratios would benefit from any associated RWA reduction, subject to regulatory approval.

Implications on capital from the Outbreak of COVID-19

The Group is closely monitoring developments in, and the effects of COVID-19 on both the global and Cypriot economy. The ECB has announced a package of positive measures that should help to support the capital position of the Bank, in order to secure favourable conditions of financing for the economy with the aim to mitigate the effects of the crisis. Specifically, the measures increase the Group's capital base available to absorb potential losses due to the crisis. In addition, the early adoption of CRD V for the composition of the Pillar II Requirement provide flexibility regarding the Group's compliance with the minimum capital requirement of Pillar II.

Following the ECB's capital easing measures for COVID-19 announcements, the Bank received a relevant decision amending the 2019 SREP decision in April 2020 and effective as of 12 March 2020 for the frontloading of the new rules on the Pillar II Requirement composition, to allow banks to use Additional Tier 1 (AT1) capital and Tier 2 (T2) capital to meet Pillar II Requirements and not only by CET1, initially scheduled to come into effect in January 2021, which increased the Group's CET1 buffer by 131 bps. The Total SREP capital requirement remains unchanged. In addition, the ECB allows banks to operate temporarily below the level of Pillar II Guidance, the capital conservation buffer (CCB) and the countercyclical buffer. It is noted that the countercyclical buffer is 0% for Cypriot banks.

In addition, in April 2020 the CBC decided to delay the phasing-in of the 1 January 2021 O-SII buffer (0.5% for the Bank) by 12 months. Consequently, the O-SII buffer will be fully phased-in on 1 January 2023, instead of 1 January 2022 as originally set.

Since 31 March 2020 the mark-to market valuation resulting from the fluctuation of the prices of the debt securities in the portfolio held at FVOCI decreased by EUR5 mn by 20 May 2020, following the COVID-19 outbreak and the resultant volatile market and economic environment. This change is recognised directly in equity i.e. through Other Comprehensive Income (OCI).

Furthermore, on 20 May 2020, the Group held Cyprus sovereign debt securities of a nominal amount of EUR735 mn (compared to EUR542 mn on 31 March 2020), of which EUR337 mn is held at FVOCI portfolio and EUR398 mn is held at amortised cost portfolio. The increase since the quarter end is mainly due to the Group's participation on the issuance of 52-week treasury bills of the Cyprus Government in April 2020.

A.1.2 Regulations and Directives

A.1.2.1 Revised rules on capital and liquidity (CRR II and CRD V)

On 27 June 2019, the revised rules on capital and liquidity (CRR II and CRD V) came into force. As an amending regulation, the existing provisions of CRR apply, unless they are amended by CRR II. Member states are required to transpose the CRD V into national law. Certain provisions took immediate effect (primarily relating to Minimum Requirement for Own Funds and Eligible Liabilities, MREL), but most changes will start to apply from mid-2021. Certain aspects of CRR II are dependent on final technical standards to be issued by the EBA and adopted by the European Commission. The key changes introduced consist of, among others, changes to qualifying criteria for CET1, AT1 and Tier 2 instruments, introduction of requirements for MREL and a binding Leverage Ratio requirement and a Net Stable Funding Ratio (NSFR).

A.1.2.2 Bank Recovery and Resolution Directive (BRRD)

Minimum Requirement for Own Funds and Eligible Liabilities (MREL)

The Bank Recovery and Resolution Directive (BRRD) requires that from January 2016 EU member states shall apply the BRRD's provisions requiring EU credit institutions and certain investment firms to maintain a minimum requirement for own funds and eligible liabilities (MREL), subject to the provisions of the Commission Delegated Regulation (EU) 2016/1450. On 27 June 2019, as part of the reform package for strengthening the resilience and resolvability of European banks, the BRRD came into effect and must be transposed into national law. In addition, certain provisions on MREL have been introduced in CRR which also came into force on 27 June 2019 as part of the reform package and took immediate effect.

The Bank has received formal notification from the CBC in its capacity as National Resolution Authority, of the final decision by the Single Resolution Board (SRB), for the binding minimum requirement for own funds and eligible liabilities (MREL) for the Bank, determined as the preferred resolution point of entry. The MREL requirement has been set at 28.36% of risk weighted assets as of 30 June 2019 and must be met by 31 December 2025. This MREL requirement would be equivalent to 18.54% of total liabilities and own funds (TLOF) as at 30 June 2019. The MREL requirement is in line with the Bank's expectations, and largely in line with its funding plans.

This decision is based on the current legislation, it is expected to be updated annually and could be subject to subsequent changes by the resolution authorities, especially considering the developments of the BRRD and its transposition into the local legislation.

The MREL ratio of the Bank as at 31 March 2020, calculated according to SRB's eligibility criteria currently in effect and based on the Bank's internal estimate, stood at 18.09% of RWAs .

A.1.3 Funding and Liquidity

Funding

Funding from Central Banks

At 31 March 2020 and at 31 December 2019, the Bank had no funding from central banks. At 31 December 2018, the Bank's funding from central banks amounted to EUR830 mn, which related to ECB funding, comprising solely of funding through the Targeted Longer-Term Refinancing Operations (TLTRO II). In 3Q2019, the Bank decided to early repay the ECB funding of EUR830 mn, given its comfortable liquidity position.

Deposits

Customer deposits totalled EUR16,246 mn at 31 March 2020, compared to EUR16,692 mn at 31 December 2019, reduced by 3% in the first quarter.

The Bank's deposit market share in Cyprus reached 34.8% as at 31 March 2020, compared to 35.1% as at 31 December 2019. Customer deposits accounted for 80% of total assets and 89% of total liabilities at 31 March 2020.

The net Loans to Deposit ratio (L/D) stood at 65% as at 31 March 2020, compared to 64% as at 31 December 2019. The L/D ratio had reached a peak of 151% as at 31 March 2014.

Subordinated Loan Stock

At 31 March 2020 the Bank's subordinated loan stock (including accrued interest) amounted to EUR255 mn (compared to EUR272 mn at 31 December 2019) and relates to unsecured subordinated Tier 2 Capital Notes of nominal value EUR250 mn, issued by the Bank in January 2017.

Liquidity

At 31 March 2020 the Group Liquidity Coverage Ratio (LCR) stood at 219% (compared to 208% at 31 December 2019), in compliance with the minimum regulatory requirement of 100%.

The liquidity surplus at 31 March 2020 amounted to EUR3.0 bn, compared to EUR3.2 bn at 31 December 2019. The decrease in 1Q2020 is mainly driven by the reduction in deposits.

The Net Stable Funding Ratio (NSFR) has not yet been introduced. It will be enforced as a regulatory ratio under CRR II in 2021, with the limit set at 100%. At 31 March 2020, the Group's NSFR, on the basis of Basel standards, stood at 126% (compared to 127% at 31 December 2019).

Implications on liquidity from the Outbreak of COVID-19

Resulting from the outbreak of COVID-19, the ECB has announced a positive package of measures including that the ECB will allow banks to temporarily operate below the LCR minimum requirement. In addition, the ECB decided on additional longer-term refinancing operations (LTROs) through a full-spread fixed-rate auction equal to the average deposit facility interest rate. Similarly, the ECB announced that for the TLTRO III operation in June 2020, considerably more favourable terms will be applied during the period from June 2020 to June 2021 to all TLTRO III operations outstanding during that same time.

On 18 March 2020 the Governing Council of the ECB decided to launch a new Pandemic Emergency Purchase Programme (PEPP) for an amount of EUR750 bn and purchases will be conducted until the end of 2020. Furthermore, it was decided to expand the range of eligible assets under the Corporate Sector Purchase Programme (CSPP) to non-financial commercial paper and to ease the collateral standards by adjusting the main risk parameters of the collateral framework.

A.1.4 Loans

Group gross loans totalled EUR12,709 mn at 31 March 2020 , compared to EUR12,822 mn at 31 December 2019. Gross loans in Cyprus totalled EUR12,634 mn at 31 March 2020 accounting for 99% of Group gross loans, compared to EUR12,736 mn at 31 December 2019, also accounting for 99% of Group gross loans.

New loans granted in Cyprus reached EUR451 mn for 1Q2020, compared to EUR443 mn for 4Q2019 (up by 2% qoq) and to EUR563 mn for 1Q2019 (down by 20% yoy).

At 31 March 2020, the Group net loans and advances to customers totalled EUR10,597 mn (compared to EUR10,722 mn at 31 December 2019).

The Bank is the single largest credit provider in Cyprus with a market share of 41.0% at 31 March 2020, compared to 41.1% at 31 December 2019.

A.1.5 Loan portfolio quality

Tackling the Group's loan portfolio quality remains the top priority for management. The Group has continued to make steady progress across all asset quality metrics and the loan restructuring activity has continued. The Group has been successful in engineering restructuring solutions across the spectrum of its loan portfolio.

Non-performing exposures (NPEs) as defined by the European Banking Authority (EBA) were reduced by EUR142 mn or 4% during 1Q2020 to EUR3,738 mn at 31 March 2020 (compared to EUR3,880 mn at 31 December 2019), despite the COVID-19 lockdown in March 2020. The Group has recorded organic NPE reductions for twenty consecutive quarters.

The NPEs account for 29% of gross loans as at 31 March 2020, compared to 30% at 31 December 2019, an improvement of 1 p.p. qoq. The NPE coverage ratio improved to 56% at 31 March 2020, compared to 54% at 31 December 2019 , an improvement of 2 p.p. qoq. When taking into account tangible collateral at fair value, NPEs are fully covered.

 
 
                                        31.03.2020           31.12.2019 
                                              % gross              % gross 
                                       EUR     loans      EUR mn    loans 
                                       mn 
 ===============================   ========  ========  =========  ======== 
 
  NPEs as per EBA definition          3,738     29.4%     3,880      30.3% 
 
 Of which, in pipeline 
  to exit:                             365     2.9%       428       3.3% 
 -NPEs with forbearance 
  measures, no arrears(1) 
===============================    ========  ========  =========  ======== 
 1. The analysis is performed on a customer basis. 
 
 

Project Helix

In June 2019, the Group announced the completion of Project Helix, that refers to the sale of a portfolio of loans with a gross book value of EUR2.8 bn (of which EUR2.7 bn related to non-performing loans) secured by real estate collateral to certain funds affiliated with Apollo Global Management LLC, the agreement for which was announced on 28 August 2018. Cash consideration of c.EUR1.2 bn was received on completion, reflecting adjustments resulting from, inter alia, loan repayments received on the Helix portfolio since the reference date of 31 March 2018. The participation of the Bank in the senior debt in relation to financing the transaction was syndicated down from the initial level of EUR450 mn to c.EUR45 mn, representing c.4% of the total acquisition funding. Upon completion, the NPE ratio was reduced by c.11 p.p. to 33% as at 30 June 2019, c.70% lower than its peak in 2014.

ESTIA

In July 2018 the Government announced a scheme aimed at addressing NPEs backed by primary residence, known as ESTIA (the 'Scheme'). The ESTIA eligible portfolio of c.EUR0.8 bn of retail core NPEs as at 31 March 2020, referred to the potentially eligible portfolio following on-going detailed assessment based on the Bank's available data on Open Market Value (OMV) and NPE status. These act as a clear definition of socially protected borrowers, acting as an enabler against strategic defaulters. In accordance with the Scheme, the eligible loans are to be restructured to the lower of the contractual balance and the OMV. The Government subsidises one third of the instalment of the restructured loan, subject to the borrowers servicing their restructured loans.

The Scheme is expected to resolve part of the ESTIA-eligible portfolio (EUR42 mn as at 15 May 2020), to identify non-viable customers for which alternative restructuring solutions are being considered, including by the Government (EUR30 mn as at 15 May 2020), and to facilitate the resolution of the remaining customers (EUR746 mn as at 15 May 2020), mainly by focusing on realising collateral through consensual and non-consensual foreclosures.

Over 75% of the applications submitted by 31 December 2019 by value currently remain incomplete. Following the outbreak of COVID-19, the deadline for borrowers to complete their application has been extended by three months to June 2020.

   Project Velocity   1 

In June 2019, the Bank completed the sale of a non-performing loan portfolio of primarily retail unsecured exposures, with a contractual balance of EUR245 mn and a gross book value of EUR34 mn as at the reference date of 30 September 2018 (known as Project Velocity 1) to APS Delta s.r.o. This portfolio comprised 9,700 heavily delinquent borrowers, including 8,800 private individuals and 900 small-to-medium-sized enterprises. The gross book value of this portfolio as at the date of disposal was EUR30 mn. The sale was broadly neutral to both the profit and loss and to capital.

   Project Velocity   2 

In January 2020, the Bank entered into an agreement with B2Kapital Cyprus Ltd, to sell a non-performing loan portfolio of primarily retail unsecured exposures, with a contractual balance of EUR398 mn and gross book value of EUR144 mn as at the reference date of 31 August 2019, known as Project Velocity 2. This portfolio comprised c.10.000 borrowers, including c.8.400 private individuals and c.1.600 small-to-medium-sized enterprises. As at 31 December 2019, this portfolio was classified as a disposal group held for sale, with a gross book value of EUR139 mn. Following a change in the perimeter, the revised portfolio had a gross book value of EUR133 mn as at 31 March 2020 and was classified as a disposal group held for sale at the quarter end. A reversal of impairment of EUR1 mn for 1Q2020 was recorded under 'Provisions/net loss relating to NPE sales, including restructuring expenses' in the underlying basis income statement (compared to a reversal of impairment of EUR6 mn for 4Q2019). The sale was completed in early May 2020 and was capital neutral on completion.

Additional strategies to accelerate de-risking

The Group continues to assess the potential to accelerate the decrease in NPEs on its balance sheet through additional sales of NPEs in the future. To that extent the Group continues to review the feasibility of NPE reduction structures with the aim of identifying the option that best meets the Group's strategic objectives. The preparation phase involves defining the relevant NPE portfolio, evaluation of real estate collaterals, data remediation and enhancement of data tapes, borrower information memorandums, legal due diligence and transaction structuring options. For the purposes of completing the workstreams outlined above and in order to conclude on the best possible structure, the Group has engaged international advisors, and is continuing to engage in discussions with various third parties, that may be interested in pursuing a possible collaboration with the Group. A range of potential outcomes is possible, including outright sales (including the Bank retaining a portion of the related financing). The Group is not committed to any outcome arising from these third party discussions.

Against the backdrop of market volatility arising out of the COVID-19 pandemic, the Group continues to work with its advisers towards the sale of a portfolio of NPEs in the future. Due to prevailing market and operational conditions, this process is likely to take longer than originally anticipated. In the context of IFRS 9, the Bank recognised additional loan credit losses of EUR75 mn in 4Q2019, with a negative capital impact of 46 bps, as a result of the anticipated balance sheet de-risking through further NPE sales in the future. On completion of an NPE trade, the Group's capital ratios would benefit from any associated RWA reduction, subject to regulatory approval.

As at 31 March 2020, a portfolio of credit facilities related to Helix with gross book value of EUR45 mn (compared to EUR46 mn as at 31 December 2020), of mainly secured non-performing exposures (known as 'Helix Tail') was classified as a disposal group held for sale.

Following the outbreak of COVID-19, the Group is now focused on arresting any potential asset quality deterioration. Once economic conditions normalise, the Group expects to resume its efforts to improve its asset quality position by seeking solutions, both organic and inorganic, to make the Bank a stronger and safer institution, capable of continuing to support the local economy.

A.1.6 Real Estate Management Unit (REMU)

The Real Estate Management Unit (REMU) on-boarded EUR12 mn of assets in 1Q2020 (down by 73% yoy), via the execution of debt for asset swaps and repossessed properties. The focus for REMU is increasingly shifting from on-boarding of assets resulting from debt for asset swaps towards the disposal of these assets. The Group completed organic disposals of EUR14 mn in 1Q2020 (compared to EUR48 mn in 4Q2019), resulting in a profit on disposal of EUR1 mn for 1Q2020.

During the quarter ended 31 March 2020, the Group executed sale-purchase agreements (SPAs) with contract value of EUR16 mn (89 properties), compared to EUR150 mn (125 properties) for 4Q2019. In addition, the Group had signed SPAs for disposals of assets with contract value of EUR49 mn as at 31 March 2020, compared to EUR36 mn as at 31 December 2019.

Completion of Project Helix

With the completion of Project Helix in 2Q2019, properties with a carrying value of EUR109 mn, which were included in the portfolio for the NPE sale (Helix), were derecognised as of 30 June 2019. As at 31 March 2019, properties with carrying value of EUR98 mn were included in the portfolio for the NPE sale (Helix), compared to EUR74 mn as at 31 December 2018, due to adjustments made to the portfolio of assets.

Change in classification of properties which are leased out under operating leases

In 2019, the Group decided to classify certain leased properties acquired in exchange of debt and leased out under operating leases as 'Investment Properties' (measured at fair value under IAS 40) instead of 'Stock of property' (measured at the lower of cost and net realisable value under IAS 2). The change was applied retrospectively, resulting in the restatement of comparatives (as at 31 December 2018). This change had no material impact on the Group's comparative retained earnings and a cumulative impact of EUR1 mn gain was recognised in the Group's income statement under 'Net gains from revaluation and disposal of investment properties and on disposal of stock of properties' in 2019. The reclassified properties continue to be managed by REMU.

Assets held by REMU

As at 31 March 2020, assets held by REMU had a carrying value of EUR1,484 mn (comprising properties of EUR1,373 mn classified as 'Stock of property' and EUR111 mn as 'Investment Properties'), compared to EUR1,490 mn as at 31 December 2019 (comprising properties of EUR1,378 mn classified as 'Stock of property' and EUR112 mn as 'Investment Properties').

In addition to assets held by REMU, properties classified as 'Investment properties' with carrying value of EUR23 mn as at 31 March 2020 (compared to EUR24 mn as at 31 December 2019), relate to legacy properties held by

the Bank before the set-up of REMU   in January 2016. 
 
Assets held by REMU (Group)                                                                    qoq 
 EUR mn                                                             1Q2020  1Q2019  4Q2019     + %  yoy + % 
                                                                    ------  ------  ------  ------ 
Opening balance                                                      1,490   1,530   1,513     -2%      -3% 
------------------------------------------------------------------  ------  ------  ------  ------  ------- 
On-boarded assets (including construction cost)                         12      45      37    -67%     -73% 
------------------------------------------------------------------  ------  ------  ------  ------  ------- 
Sales                                                                 (14)    (30)    (48)    -71%     -54% 
------------------------------------------------------------------  ------  ------  ------  ------  ------- 
Impairment loss                                                        (4)     (2)    (12)  -6 8 %     100% 
------------------------------------------------------------------  ------  ------  ------  ------  ------- 
Transfer to non-current assets and disposal groups held for sale         -     (1)       -       -        - 
------------------------------------------------------------------  ------  ------  ------  ------  ------- 
Closing balance                                                      1,484   1,542   1,490     -0%      -4% 
------------------------------------------------------------------  ------  ------  ------  ------  ------- 
 
 
 Analysis by type and country     Cyprus   Greece   Romania   Total 
 31 March 2020 (EUR mn) 
-------------------------------  -------  -------  --------  ------ 
 Residential properties              183       26         0     209 
 Offices and other commercial 
  properties                         197       29         6     232 
 Manufacturing and industrial 
  properties                          72       32         0     104 
 Hotels                               24        0         -      24 
 Land (fields and plots)             625        7         3     635 
 Golf courses and golf-related 
  property                           280        -         -     280 
 Total                             1,381       94         9   1,484 
                                 -------  -------  -------- 
 
 
                                  Cyprus   Greece   Romania   Total 
 31 December 2019 (EUR mn) 
-------------------------------  -------  -------  --------  ------ 
 Residential properties              182       26         0     208 
 Offices and other commercial 
  properties                         200       29         6     235 
 Manufacturing and industrial 
  properties                          73       32         0     105 
 Hotels                               24        0         -      24 
 Land (fields and plots)             628        7         3     638 
 Golf courses and golf-related 
  property                           280        -         -     280 
 Total                             1,387       94         9   1,490 
                                 -------  -------  -------- 
 

A.1.7 Non-core overseas exposures

The remaining non-core overseas net exposures (including both on-balance sheet and off-balance sheet exposures) at 31 March 2020 are as follows:

 
 EUR mn     31 March 2020   31 December 2019 
           -------------- 
 Greece          137              139 
 Romania         24                25 
 Russia          16                19 
 Total           177              183 
           -------------- 
 

The Group continues its efforts for further deleveraging and disposal of non-essential assets and operations in Greece, Romania and Russia.

In accordance with the Group's strategy to exit from overseas non-core operations, the operations of the branch in Romania were terminated in January 2019, following the completion of deregistration formalities with respective authorities.

In addition to the above, as at 31 March 2020, there were overseas exposures of EUR265 mn in Greece, relating to both loans and properties (at similar levels to 31 December 2019), not identified as non-core exposures, since they are considered by management as exposures arising in the normal course of business.

A.2. Income Statement Analysis

A.2.1 Total income

 
                                                                                                        qoq 
EUR mn                                                                 1Q2020  1Q2019(1)  4Q2019(1)     + %  yoy + % 
                                                                       ------  ---------  ---------  ------ 
Net interest income                                                        85         85         84      2%       0% 
---------------------------------------------------------------------  ------  ---------  ---------  ------  ------- 
Net fee and commission income                                              38         37         39     -1%       4% 
Net foreign exchange gains and net gains on financial instrument 
 transactions and disposal/dissolution 
 of subsidiaries and associates                                             6         10          4     37%     -45% 
Insurance income net of claims and commissions                             11         12         16    -28%      -8% 
Net gains from revaluation and disposal of investment properties and 
 on disposal of stock 
 of properties                                                              1          4          6    -87%     -79% 
Other income                                                                4          8          7    -39%     -45% 
---------------------------------------------------------------------  ------  ---------  ---------  ------  ------- 
Non-interest income                                                        60         71         72    -16%     -15% 
---------------------------------------------------------------------  ------  ---------  ---------  ------  ------- 
Total income                                                              145        156        156     -7%      -7% 
---------------------------------------------------------------------  ------  ---------  ---------  ------  ------- 
Net Interest Margin (annualised)                                        1.95%      1.88%      1.87%  +8 bps   +7 bps 
---------------------------------------------------------------------  ------  ---------  ---------  ------  ------- 
Average interest earning assets 
 (EUR mn)                                                              17,539     18,243     17,721     -1%      -4% 
---------------------------------------------------------------------  ------  ---------  ---------  ------  ------- 
 
  1. The interest income, non-interest income, staff costs, other operating expenses and loan 
  credit losses related to Project Helix are disclosed under 'Provisions/net loss relating to 
  NPE sales, including restructuring expenses' in the underlying basis, in order to separate 
  out the impact of this non-recurring transaction. p.p. = percentage points, bps = basis points, 
  100 basis points (bps) = 1 percentage point 
 

Net interest income (NII) for 1Q2020 amounted to EUR85 mn (broadly flat yoy and qoq) and includes increased interest cash collections not previously recognised of c. EUR4 mn. Net interest margin (NIM) for 1Q2020 stood at 1.95%, up by 7 bps yoy, positively impacted by the reduction in volume and cost of deposits. An amount of c.EUR12 mn relating to a one - off charge included in 'Net interest income' under the statutory basis for 4Q2019, is presented within 'Loan credit losses' under the underlying basis, which is related to a change in the method of amortising arrangement fees given that this was a non-recurring item.

Quarterly average interest earning assets for 1Q2020 amounted to EUR 17,539 mn, compared to EUR 17,721 mn for 4Q2019, (down by 1% qoq) and to EUR 18,243 mn for 1Q2019 (down by 4% yoy). The qoq decrease is mainly driven by the reduction of liquid assets resulting from the reduced volume of deposits. The yoy decrease is mainly driven by the reduction of liquid assets following repayment of ECB funding (TLTRO) in September 2019, as well as to the reduction in net loans.

Non-interest income for 1Q2020 amounted to EUR60 mn (down by 15% yoy), comprising net fee and commission income of EUR38 mn, net foreign exchange gains and net gains on financial instrument transactions and disposal/dissolution of subsidiaries and associates of EUR6 mn, net insurance income of EUR11 mn, net gains from revaluation and disposal of investment properties and on disposal of stock of properties of EUR1 mn and other income of EUR4 mn.

Net fee and commission income for 1Q2020 amounted to EUR38 mn, compared to EUR37 mn for 1Q2019 and to EUR39 mn for 4Q2019. Net fee and commission income comprises 44% of transactional income that is negatively affected by the effects of the COVID-19 outbreak.

Net foreign exchange gains and net gains on financial instrument transactions and disposal/dissolution of subsidiaries and associates of EUR6 mn for 1Q2020, comprising net foreign exchange gains of EUR9 mn and net losses on financial instrument transactions of EUR3 mn, decreased by 45% yoy and increased by 37% qoq. The decrease yoy is mainly driven by net revaluation losses in 1Q2020 compared to net revaluation gains in 1Q2019. The increase qoq is mainly driven by higher net foreign exchange gains.

Net insurance income of EUR11 mn for 1Q2020, at similar levels as for 1Q2019, but decreased by 28% qoq, primarily due to negative market performance following the outbreak of COVID-19 and higher insurance claims.

Net gains from revaluation and disposal of investment properties and on disposal of stock of properties for 1Q2020 amounted to EUR1 mn relating mainly to net gains on disposal of stock of properties (REMU gains) impacted by the COVID-19 lockdown, compared to EUR6 mn in the previous quarter and to EUR4 mn in 1Q2019. REMU profit remains volatile.

Total income for 1Q2020 amounted to EUR145 mn, compared to EUR156 mn for both 1Q2019 and 4Q2019 (down by 7% both yoy and qoq).

A.2.2 Total expenses

 
                                                                                                        qoq 
EUR mn                                                                1Q2020  1Q2019(1)  4Q2019(1)      + %  yoy + % 
                                                                      ------  ---------  ---------  ------- 
Staff costs                                                             (49)       (56)       (53)      -9%     -12% 
Other operating expenses                                                (35)       (41)       (43)     -20%     -17% 
Total operating expenses                                                (84)       (97)       (96)     -14%     -14% 
                                                                      ------  ---------  ---------  ------- 
Special levy and contributions to Single Resolution Fund (SRF) and 
 Deposit Guarantee Fund 
 (DGF)                                                                   (9)        (6)        (7)      50%      45% 
--------------------------------------------------------------------  ------  ---------  ---------  -------  ------- 
Total expenses                                                          (93)      (103)      (103)     -10%     -10% 
--------------------------------------------------------------------  ------  ---------  ---------  -------  ------- 
Cost to income ratio                                                     64%        66%        67%  -3 p.p.  -2 p.p. 
--------------------------------------------------------------------  ------  ---------  ---------  -------  ------- 
Cost to income ratio excluding special levy and contributions to SRF 
 and DGF                                                                 58%        62%        63%  -5 p.p.  -4 p.p. 
--------------------------------------------------------------------  ------  ---------  ---------  -------  ------- 
 
  1. The interest income, non-interest income, staff costs, other operating expenses and loan 
  credit losses related to Project Helix are disclosed under 'Provisions/net loss relating to 
  NPE sales, including restructuring expenses' in the underlying basis, in order to separate 
  out the impact of this non-recurring transaction. 
   p.p. = percentage points, bps = basis points, 100 basis points (bps) = 1 percentage point 
 

Total expenses for 1Q2020 were EUR93 mn (compared to EUR103 mn for 1Q2019 and 4Q2019, down by 10% both yoy and qoq), 53% of which related to staff costs (EUR49 mn), 37% to other operating expenses (EUR35 mn) and 10% (EUR9 mn) to special levy and contributions to Single Resolution Fund (SRF) and Deposit Guarantee Fund (DGF). The yoy and qoq decrease is driven by lower staff costs and other operating expenses.

Total operating expenses for 1Q2020 were EUR84 mn, compared to EUR97 mn for 1Q2019 and EUR96 mn for 4Q2019 (down by 14% both yoy and qoq).

Staff costs of EUR49 mn for 1Q2020 decreased by 9% qoq (compared to EUR53 mn in 4Q2019 ) and by 12% yoy (compared to EUR56 mn in 1Q2019), mainly driven by the completion of the voluntary staff exit plan (VEP) in 4Q2019, through which c.11% of the Group's full-time employees were approved to leave at a total cost of EUR81 mn, recorded in the consolidated income statement in 4Q2019.

Following the completion of the VEP, the gross annual savings are estimated at c.EUR28 mn or c.13% of staff costs (excluding the c.100 persons relating to the Helix transaction). The annual savings net of the impact from the renewal of the collective agreement for 2019 and 2020, are estimated at EUR23 mn or 11% of staff costs.

The Group employed 3,566 persons as at 31 March 2020 (compared to 3,672 as at 31 December 2019, including c.100 persons relating to the Helix transaction who were transferred to the buyer upon full migration in January 2020). The staff costs related to these persons are included under 'Provisions/net loss relating to NPE sales, including restructuring expenses' in the underlying basis.

Other operating expenses for 1Q2020 were EUR35 mn, decreased by 20% qoq (EUR43 mn in 4Q2019) and by 17% yoy (EUR41 mn in 1Q2019), mainly due to lower consultancy and property-related expenses in 1Q2020.

Special levy and contributions to Single Resolution Fund (SRF) and Deposit Guarantee Fund (DGF) for 1Q2020 was EUR9 mn, compared to EUR7 mn in 4Q2019 (increased by 50% qoq) and EUR6 mn in 1Q2019 (increased by 45% yoy). The increase is driven by the contribution of the Bank to the Deposit Guarantee Fund (DGF) of EUR3 mn. This contribution relates to the first half of 2020 and in line with IFRSs, it is recorded in 1Q2020.

As from 1 January 2020 and until 3 July 2024 the Bank is subject to contribution to the Deposit Guarantee Fund (DGF) on a semi-annual basis. The contributions are calculated based on the Risk Based Methodology (RBM) as approved by the management committee of the Deposit Guarantee and Resolution of Credit and Other Institutions Schemes (DGS) and is publicly available on the CBC's website. In line with the RBM, the contributions are broadly calculated on the covered deposits of all authorised institutions and the target level is to reach at 0.8% of these deposits by 3 July 2024.

The cost to income ratio excluding special levy and contributions to Single Resolution Fund (SRF) and Deposit Guarantee Fund (DGF) for 1Q2020 was 58%, compared to 63% in 4Q2019 and 62% in 1Q2019, principally reflecting a 14% reduction in total operating expenses both yoy and qoq.

A.2.3 (Loss)/profit before tax and non-recurring items

 
                                                                                                      qoq 
EUR mn                                                             1Q2020  1Q2019(1)  4Q2019(1)       + %  yoy + % 
                                                                   ------  ---------  ---------  -------- 
Operating profit                                                       52         53         53        0%       0% 
-----------------------------------------------------------------  ------  ---------  ---------  --------  ------- 
Loan credit losses                                                   (64)       (47)       (29)      120%      36% 
Impairments of other financial and non-financial assets               (4)        (1)       (13)      -65%        - 
Provisions for litigation, claims, regulatory and other matters       (2)        (0)        (7)      -72%        - 
-----------------------------------------------------------------  ------  ---------  ---------  --------  ------- 
Total loan credit losses, impairments and provisions                 (70)       (48)       (49)       43%      49% 
-----------------------------------------------------------------  ------  ---------  ---------  --------  ------- 
(Loss)/profit before tax and non-recurring items                     (18)          5          4         -        - 
-----------------------------------------------------------------  ------  ---------  ---------  --------  ------- 
Cost of risk                                                        2.00%      1.44%      0.89%  +111 bps  +56 bps 
-----------------------------------------------------------------  ------  ---------  ---------  --------  ------- 
 
  1. The interest income, non-interest income, staff costs, other operating expenses and loan 
  credit losses related to Project Helix are disclosed under 'Provisions/net loss relating to 
  NPE sales, including restructuring expenses' in the underlying basis, in order to separate 
  out the impact of this non-recurring transaction. 
   p.p. = percentage points, bps = basis points, 100 basis points (bps) = 1 percentage point 
 

Operating profit for 1Q2020 was EUR52 mn, at similar levels to the previous quarter and to 1Q2019.

The loan credit losses for 1Q2020 totalled EUR64 mn, compared to EUR29 mn for 4Q2019 (up by 120% qoq) and compared to EUR47 mn for 1Q2019 (up by 36% yoy). The 1Q2020 charge of EUR64 mn, includes EUR28 mn reflecting the initial impact of IFRS 9 Forward Looking Information (FLI) driven by the deterioration of the macroeconomic outlook, as a result of the economic effects of the COVID-19 outbreak. The change in the macroeconomic assumptions has led to the migration of c.EUR435 mn loans from Stage 1 to Stage 2.

The 4Q2019 charge of EUR29 mn includes an amount of c.EUR12 mn relating to a one - off charge for a change in the method of amortising arrangement fees. This amount is included in 'Net interest income' under the statutory basis and presented within 'Loan credit losses' under the underlying basis, given that this was a non-recurring item.

The annualised loan credit losses charge (cost of risk) for 1Q2020 accounted for 2.00% of gross loans, of which 88 bps reflect the deterioration of the macroeconomic outlook, compared to a loan credit losses charge of 1.12% for FY2019.

At 31 March 2020, the allowance for expected loan credit losses, including residual fair value adjustment on initial recognition and credit losses on off-balance sheet exposures totalled EUR2,109 mn (compared to EUR2,096 mn at 31 December 2019) and accounted for 16.6% of gross loans (compared to 16.3% at 31 December 2019). The increase in the allowance for expected loan credit losses in 1Q2020 amounted of EUR13 mn, whilst the increase in the previous quarter amounted to EUR10 mn.

Impairments of other financial and non-financial assets for 1Q2020 amounted to EUR4 mn, compared to EUR13 mn for 4Q2019 (down by 65% qoq) and to EUR1 mn in 1Q2019. Impairments of other financial and non-financial assets for 1Q2020 primarily related to loss on revaluation of properties.

Provisions for litigation, claims, regulatory and other matters for 1Q2020 totalled EUR2 mn, compared to EUR7 mn for 4Q2019 and Nil in 1Q2019.

A.2. 4 (Loss)/profit after tax (attributable to the owners of the Company)

 
                                                                                                        qoq 
EUR mn                                                                   1Q2020  1Q2019(1)  4Q2019(1)   + %  yoy + % 
                                                                         ------  ---------  ---------  ---- 
(Loss)/profit before tax and non-recurring items                           (18)          5          4     -        - 
-----------------------------------------------------------------------  ------  ---------  ---------  ----  ------- 
Tax                                                                         (2)        (2)        (2)    3%     -40% 
Profit attributable to non-controlling interests                            (0)        (0)        (0)     -        - 
-----------------------------------------------------------------------  ------  ---------  ---------  ----  ------- 
(Loss)/profit after tax and before non-recurring items (attributable to 
 the owners of the 
 Company)                                                                  (20)          3          2     -        - 
-----------------------------------------------------------------------  ------  ---------  ---------  ----  ------- 
Advisory and other restructuring costs - organic                            (3)        (6)        (8)  -56%     -48% 
=======================================================================  ======  =========  =========  ====  ======= 
Loss after tax - organic (attributable to the owners of the Company)       (23)        (3)        (6)     -        - 
=======================================================================  ======  =========  =========  ====  ======= 
Restructuring costs - Voluntary Staff Exit Plan (VEP)                         -          -       (81)     -        - 
Provisions/net loss relating to NPE sales, including restructuring 
 expenses(2)                                                                (3)        (5)       (86)  -97%     -31% 
Share of profit from associates (CNP)                                         -          2          -     -        - 
Reversal of impairment of DTA and impairment of other tax receivables         -        101       (13)     -        - 
(Loss)/profit after tax (attributable to the owners of the Company)        (26)         95      (186)  -86%        - 
                                                                         ------  ---------  ---------  ---- 
 
                         1. The interest income, non-interest income, staff costs, other operating expenses and loan 
                         credit losses related to Project Helix are disclosed under 'Provisions/net loss relating to 
                          NPE sales, including restructuring expenses' in the underlying basis, in order to separate 
                           out the impact of this non-recurring transaction. 2. 'Provisions/net loss relating to NPE 
                      sales including restructuring expenses' refer to the net loss on transactions completed during 
                          FY2019, net loan credit losses on transactions under consideration at 31 December 2019 and 
                     31 March 2020, as well as the restructuring costs relating to these trades. For further details 
                                                                                          please see analysis below. 
 

The tax charge for 1Q2020 is EUR2 mn, at similar levels to 4Q2019 and 1Q2019.

Loss after tax and before non-recurring items (attributable to the owners of the Company) for 1Q2020 was EUR20 mn, compared to a profit of EUR2 mn for 4Q2019 and EUR3 mn for 1Q2019.

Advisory and other restructuring costs - organic for 1Q2020 amounted to EUR3 mn, compared to EUR8 mn for 4Q2019 and EUR6 mn for 1Q2019.

Loss after tax arising from the organic operations (attributable to the owners of the Company) for 1Q2020 amounted to EUR23 mn, compared to EUR6 mn for 4Q2019 and to EUR3 mn for 1Q2019.

Restructuring costs relating to the Voluntary Staff Exit Plan (VEP) amounted to EUR81 mn for 4Q2019. For further details please refer to Section A.2.2 'Total expenses'.

Provisions/net loss relating to NPE sales, including restructuring expenses for 1Q2020 amounts to EUR3 mn (compared to EUR86 mn for 4Q2019) and relates mainly to restructuring expenses for NPE sales. The amount of EUR86 mn for 4Q2019 includes the net result of the sale of the Helix portfolio (including the interest income, non-interest income, staff costs, other operating expenses and loan credit losses) of a loss of EUR6 mn, as well as a reversal of impairment of EUR6 mn resulting from the sale of the Velocity 2 portfolio. Also, additional loan credit losses within the context of IFRS 9 of EUR75 mn were recorded in 4Q2019 as a result of the anticipated balance sheet de-risking through further NPE sales in the future. Restructuring costs related to these projects totalling EUR10 mn for 4Q2019 were also included.

Share of profit from associates totalled EUR2 mn for 1Q2019 and related to the share of profit from CNP Cyprus Insurance Holdings Limited (CNP). In October 2019, the Group completed the sale of its entire shareholding of 49.9% in its associate CNP, that had been acquire d as part of the acquisition of certain operations of Laiki Bank in 2013 , for a cash consideration of EUR97.5 mn .

The reversal of impairment of DTA and impairment of other tax receivables totalled EUR101 mn for 1Q2019, comprising the net positive impact of EUR109 mn following amendments to the Income Tax legislation in Cyprus adopted in March 2019, and an impairment of EUR8 mn relating to Greek tax receivables adversely impacted from legislative changes. The carrying value of the remaining receivable as at 31 March 2020 and 31 December 2019 was c.EUR5 mn. In addition, levy in the form of a guarantee fee of EUR13 mn was recorded in 4Q2019 in relation to the right to convert tax losses into a tax credit. For further information, please refer to Section A.1.1. Capital Base, 'Legislative amendments for the conversion of DTA to DTC'.

Loss after tax attributable to the owners of the Company for 1Q2020 was EUR26 mn , compared to a loss of EUR186 mn for 4Q2019 and to a profit of EUR95 mn for 1Q2019.

B. Operating Environment

The COVID-19 outbreaks, both domestically and globally, have up-ended the initial economic projections. The IMF now expects the global economy to contract by 3% in 2020, which is worse than during the 2008-2009 financial crisis. This contrasts with its February update that was anticipating a 3% growth instead, in the global economy. Likewise, the US is expected to contract by 5.9% in 2020 and the Euro Area by 7.5%. For Cyprus the IMF now expects the economy to contract by 6.5% in the year, compared with earlier projections for growth of 2.9%. Strong recoveries are expected in 2021 provided the pandemic fades away in the second half of 2020 and containment measures are gradually unwound. The IMF expects growth of 5.8% in the global economy in 2021 under a baseline scenario. Likewise, the Cyprus economy is expected to grow by 5.6% in 2021.

The Cyprus economy has achieved considerable progress in the programme years, and the recovery that started in 2015 continued uninterruptedly into 2019. Real GDP increased by 3.2% in 2019 following an increase of 4.1% in 2018. The unemployment rate had dropped to 7% in 2019 from over 16% in 2014. Up until the end of 2019 an improving labour market, bank recapitalisations, lower borrowing costs and firmer external demand had bolstered purchasing power and construction activity. The business environment overall experienced uninterrupted improvement in this period.

In 2020 economic activity is expected to be held back as tourism inflows are severely impacted. Based on flash estimates, real GDP increased by 0.8% seasonally adjusted in the first quarter of the year compared with an increase of 3.4% in the same period the year before. From monthly figures the average unemployment rate was 6.1% in the quarter with an uptick in March. Tourist arrivals declined by 31% in the quarter and by 67% in March alone, with the travel ban taking effect from about the middle of the month onwards. Tourist receipts dropped by 38.9% in the same period and by 73.5% in March. Car registrations, a gauge of consumer demand, dropped by 29% in January-April after dropping by 36% in March and by 82% in April. Economic sentiment turned negative in March and April. The economic sentiment indicator was down by 12.2% on average in January-April 2020 dropping by 32.4% in April. In the banking sector new lending to businesses and households remained at about the same levels, and slightly higher in January-April, compared with the same period the year before.

Fiscal policy

In 2020 the Government budget is expected to post a steep deficit as a result of the measures the Government announced in response to the COVID-19 pandemic and economic contraction. According to the Stability Programme 2020-2023 as published in early May, the fiscal impact of these measures in 2020 is estimated at 4.4% of GDP.

Measures taken by the Cyprus Government are broadly in line with those taken by other governments in Europe and around the world with differences in terms of size. These measures include support for short-time work, tax forbearance and household income support. Liquidity support measures not included in the budget calculations include the freeze on loan repayments until the end of the year. An initial scheme for bank loan guarantees has been withdrawn after disagreements in Parliament.

Total Government revenue is expected to drop as the economy contracts in the year and tax revenues are lost. However, the decline in revenues is expected to be mitigated by higher social security contributions resulting from increased contributions in the context of the National Health System. Given a drop in nominal GDP, the ratio of revenues are expected to rise according to the Stability Programme thus containing the potential deterioration of the fiscal deficit. The final deficit will be determined by the actual performance of the economy and any additional support measures that may be introduced in the year that are now not budgeted for.

According to the Ministry of Finance (Stability Programme 2020-2023, April 2020), the budget deficit is estimated at 4.2% of GDP in 2020 with public debt rising to 116.8%. The steep rise in the debt ratio also reflects the recent revision of the Annual Financing Programme targeted for the pandemic crisis and the decline in nominal GDP. The budget deficit can be expected to narrow gradually over 2021-2022 as the economy strengthens and the Government reduces spending as a share of GDP.

In 2008-2012, the underlying dynamics in public finances were unstable. Public debt was rising driven by large unsustainable budget deficits whilst economic activity was stagnating. Currently the situation is vastly different. Public debt is higher in absolute terms compared to 2012, but prior to the virus outbreak, the combination of relatively high growth rates, large budget surpluses and low debt service costs, were supporting a sustained decline. This declining trend will be halted in 2020-2021 as a result of the pandemic induced recession, but it is expected to resume as growth returns.

European Union support

European institutions have stepped up efforts to tackle the crisis. The European Commission has suspended the fiscal and state aid rules paving the way for member states to incur deficits without punitive repercussions. The ECB launched a new wave of net asset purchases and introduced a EUR750 bn Pandemic Emergency Purchase Programme. The Bank's supervisory authority eased capital requirements providing relief to banks and relaxed the rules around non-performing loans. The Pandemic Emergency Purchase Programme with its flexible framework, paves the way for massive bond-buying this year ensuring funding conditions remain favourable for countries facing a rapid deterioration in their public finances.

The Eurogroup of Eurozone finance ministers concluded a package of fiscal stimulus in early April for a total of EUR540 bn. This package includes credit lines from the ESM for EUR240 bn; loan guarantees from the EIB for an additional EUR200 bn; and labour market support for EUR100 bn in the so-called SURE programme introduced by the European Commission.

In a more recent development French President Emmanuel Macros and German Chancellor Angela Merkel published a joint statement on how to fund Europe's recovery from the COVID-19 pandemic. The proposal calls for a EUR500 bn borrowing by the European Commission to be distributed as grants not loans, to the areas and industries most affected by the pandemic. This is mutual debt and is subject to the approval of all 27 countries of the European Union.

Banking sector and non-performing loans

In the banking sector, total loans to residents and non-residents alike, were EUR33.6 bn at the end of March 2020. This corresponds to 164.5% of 2020 estimated nominal GDP. Total loans consisted of EUR7.1 bn to non-residents and EUR26.5 bn to residents or EUR26.2 bn excluding the Government. The latter, which include more than EUR9 bn in non-performing, were 128% of nominal GDP.

The stock of NPLs declined from EUR20.9 bn at the end of December 2017 to EUR10.4 bn as at end-December 2018 after the sale of loans by the Bank (Project Helix) and the resolution of the Cyprus Cooperative Bank. This is a drop of EUR10.5 bn in the period. This drop originated from SMEs for EUR4.3 bn and from households for EUR5.8 bn an additional EUR0.3 bn came from other sectors. The stock of NPLs dropped to EUR9.5 bn at the end of November 2019. This consisted of EUR4.9 bn from households and EUR3.7 bn from SMEs. Other non-financial companies and the financial companies comprised the remaining EUR1 bn.

The ratio of NPLs to gross loans was 28.6% in November 2019 from 30.5% at end December-2018 reflecting a further drop in both non-performing loan and loans outstanding. The share of restructured facilities was 44.2% and the coverage ratio stood at 54.6% at the end of November.

Sovereign ratings

The sovereign risk ratings of the Cyprus Government improved considerably in recent years reflecting expectations of a sustained decline in public debt as a ratio to GDP, expected further declines in non-performing exposures and a more stable price environment following a protracted period of deflation and low inflation. In November 2018 Fitch Ratings upgraded its Long-Term Issuer Default ratings for Cyprus to investment grade (BBB-) with stable outlook. In October 2019, Fitch affirmed its rating and upgraded its outlook to positive. In July 2018 Moody's Investors Service upgraded Cyprus' sovereign rating to Ba2 from Ba3 with a stable outlook. In September 2019 Moody's affirmed its rating and upgraded its outlook to positive. S&P Global Ratings maintains an investment grade rating (BBB-) with a stable outlook since September 2018, which was affirmed in March 2020.

In April 2020, Fitch affirmed its rating and revised its outlook to stable, reflecting the significant impact the global COVID-19 pandemic might have on the Cyprus economy and fiscal position. In April 2020 Moody's Investors Service issued an Update on their credit opinion for the Cyprus Sovereign and revised their forecasts for the Cyprus economy in view of the coronavirus outbreak. According to the Update, the outbreak will weigh on near term growth and fiscal prospects but the impact on the credit profile is expected to be temporary.

C. Business Overview

As the Cypriot operations account for 99% of gross loans and 100% of customer deposits, the Group 's financial performance is highly correlated to the economic and operating conditions in Cyprus. In June 2019, Moody's Investors Service affirmed the Bank's long-term deposit rating of B3 (positive outlook) and in July 2019, Standard and Poor's affirmed their long-term issuer credit rating on the Bank of 'B+' (stable outlook). In November 2019, Fitch Ratings affirmed their long-term issuer default rating of B- (positive outlook). In April 2020, Fitch Ratings revised their outlook to negative, reflecting the significant impact the outbreak of COVID-19 might have on the Cypriot economy and consequently the Bank.

The Group is closely monitoring developments in, and the effects of COVID-19 on both the global and Cypriot economy. On the basis of currently available information, the Group is not in a position to accurately assess the magnitude of the impact of COVID-19 on the Group's operations and financial results, as this will principally depend on the rate and extent of the spread of the virus, its direct and indirect impact on customers and the effectiveness of the regulatory and fiscal measures taken to support the economy and mitigate the impact of the virus.

In common with other European banks, the persistently low interest rate environment continues to present a challenge to the Group's profitability. As a consequence of the current challenging economic conditions resulting from the COVID-19 outbreak, the Group has updated its macroeconomic assumptions underlying the IFRS 9 calculation of loan credit losses for 1Q2020 in line with the relevant regulatory guidance, resulting in increased organic loan credit losses for 1Q2020 of EUR28 mn. Under the base scenario, the Bank is expecting the Cypriot economy to contract by 6.9% in 2020, with gradual recovery from 2021 onwards, with GDP growth of 5.4% for 2021. The Bank's projections are in line with those published by the IMF, the Cyprus Ministry of Finance, the EBRD, the European Commission and the Economics Research Centre of the University of Cyprus.

Net fee and commission income for 1Q2020 amounts to EUR38 mn, of which 44% is estimated to relate to transactional activity. Despite the lower transactional income and lower demand for loans currently observed, the on-going economic uncertainty means that the Group does not have sufficient visibility about the impact of COVID-19 on its operations or financial results, and therefore, is currently not in a position to provide guidance for the current financial year. However, the Group's good capital base and strong liquidity, position it to be able to support its customers through this period of extreme volatility.

The Group's medium-term strategic priorities remain clear, with a sustained focus on strengthening its balance sheet, and improving asset quality and efficiency in order to continue to play a vital role in supporting the Cypriot economy.

In light of the recent outbreak of COVID-19, the Group is taking all appropriate measures, in line with guidelines and recommendations issued by the Ministry of Health, to protect the health of both staff and customers, while ensuring the operational resilience of the Bank.

Upon the outbreak of COVID-19, the Pandemic Incident Management Plan (PIMP) of the Group was invoked and a dedicated team is monitoring the situation domestically and globally and provide guidance on health and safety measures, travel advice and business continuity for our Group. Local government guidelines are being follow ed in response to the virus. Also, the potential economic implications for the sectors where the Group is active in are being assessed in order to identify possible mitigating actions.

In accordance with the Pandemic Plan, the Group has adopted a set of measures to ensure minimum disruption to its operations. The measures comprise rules for quarantine for employees who are vulnerable due to health conditions and for those who have returned from epicentres of the infection. The Group has replaced face-to-face meetings with telecommunications, adjusting the customary etiquette of personal contact, including those with customers. Staff for critical functions has been split in to separate locations . In addition, to ensure continuity of business, many employees are working from home and the remote access capability has been updated significantly. Additionally, the Group follows strict rules of hygiene, increased intensity of cleaning and disinfection of spaces, and other measures to protect the health and safety of staff and customers .

As the leading financial institution in the country, the Group has a good capital position and a significant liquidity surplus of EUR3 bn as it heads into uncertain times, to support its customers and the economy to recover from this shock. The Bank has considerable experience in managing challenging circumstances. The Management maintains its relentless focus on asset quality, funding, capital and efficiency to ensure the Bank maintains its financial strength, but remains equally flexible to adjust its short term priorities as needed to react to the emerging conditions of these unprecedented times. The Management's investment in the digital transformation programme has strengthened the Group's operational resilience and enabled the full deployment of digital service channels to customers. For further information, please refer to the section "Digital Transformation" below.

In addition, the package of policy measures announced by the ECB and the European Commission, as well as the unprecedented fiscal and other measures of the Cyprus Government, should help reduce the negative impact and support the recovery of the Cypriot economy.

Tackling the Bank's loan portfolio quality is of utmost importance for the Group . The Group has been successful in engineering restructuring solutions across the spectrum of its loan portfolio. Following the outbreak of COVID-19 the Group is now focused on arresting any potential asset quality deterioration. Once economic conditions normalise, the Group expects to resume its efforts to improve its asset quality position by seeking solutions, both organic and inorganic, to make the Bank a stronger and safer institution, capable of continuing to support the local economy.

The July 2018 foreclosure law amendments have expedited the process and limited options to frustrate execution. In July 2019, the Cyprus Parliament voted through certain changes to the 2018 law which, in the most part, seek to (a) provide additional checks and balances where banks are seeking to foreclose small loans (<EUR350 thousand) secured by a principal private residence, and (b) extend the foreclosure timetable by extending various notice periods. These amendments have not yet passed into law, as the President of the Republic has referred these to the Supreme Court, based on legal advice from the Attorney General that elements thereof are unconstitutional. Discussions are on-going, including, inter alia, with the Ministry of Finance, the CBC and the Financial Ombudsman, aiming to introduce amendments to the foreclosure and loan restructuring framework that are acceptable to all stakeholders. Following the outbreak of COVID-19, the foreclosure process has been suspended until 31 August 2020, in line with the latest decision of the Association of Cyprus Banks .

The strategic focus of the Group on asset quality, funding, capital and efficiency aims to ensure that it maintains its financial strength. During the quarter ended 31 March 2020, new lending amounted to EUR451 mn (increased by 2% qoq). To date, growth in new lending in Cyprus has been focused on selected industries more in line with the Bank's target risk profile, such as tourism, trade, real estate, professional services, information/communication technologies, energy, education and green projects. Until recently, the Group has also been exploring ways to grow its new lending, including careful, modest new lending in shipping, syndicated loans, as well as other initiatives, however, following the outbreak of COVID-19, new lending is focused on supporting the Cypriot economy.

Following the outbreak of COVID-19, the sectors most adversely affected initially are expected to be tourism, trade, transport and construction. The Group has a well - diversified performing loan portfolio. As at 31 March 2020, the Group's performing loan book exposure to tourism was limited to EUR1.0 bn, out of a total performing loan book of EUR9.2 bn. Respectively, the Group's performing loan book exposure to trade was also EUR1.0 bn, whilst to construction was limited to EUR0.5 bn. At the same time, the Group had only a small performing loan book exposure to the oil and gas industry of c.EUR45 mn.

Aiming at supporting investments by SMEs and mid-caps to boost the Cypriot economy, and create new jobs for young people, the Bank continues to provide joint financed schemes. To this end, the Bank continues its partnership with the European Investment Bank (EIB), the European Investment Fund (EIF) , the European Bank for Reconstruction and Development (EBRD) and the Cyprus Government.

Management is also placing emphasis on diversifying income streams by optimising fee income from international transaction services, wealth management and insurance. The Group's insurance companies, EuroLife Ltd and General Insurance of Cyprus Ltd operating in the sectors of life and general insurance respectively, are leading players in the insurance business in Cyprus, as such business have been providing a stable, recurring fee income, further diversifying the Group's income streams . The insurance income net of claims and commissions for 1Q2020 amounted to EUR11 mn, down by 8% yoy, contributing to 19% of non-interest income.

In order to further optimise its funding structure, the Bank continues to focus on the shape and cost of deposit franchise, taking advantage of the increased customer confidence towards the Bank. The cost of deposits has been reduced by 65 bps to 11 bps over the last 27 months. In addition, liquidity fees for specific customer groups have been introduced in March 2020.

A key focus of the Group remains the active management of funding costs and on-going running expenses. The Digital Transformation Programme that started in 2017 has begun to deliver an improved customer experience (see section below), whilst the branch footprint rationalisation continued in 4 Q 2019, further improving the Bank's operating model. The number of branches was reduced by 18% in 2019 and the branch network is now less than half the size it was in 2013. The management remains focused on further improvement in efficiency.

Digital Transformation

As part of its vision to be the leading financial hub in Cyprus, the Bank continues its Digital Transformation Programme, which focuses on three strategic pillars: developing digital services and products that enhance the customer experience, streamlining internal processes, and introducing new ways of working to improve the workplace environment.

In recent months, various new features were introduced on the new mobile app, to enhance self-service functionalities. Users can now retrieve a forgotten user id, set a new passcode in case they forgot their old one and activate their subscription without having to contact the bank. Additionally, users can now purchase a Digipass through the mobile app, a verification instrument that allows them to perform a variety of transactions securely. Finally, customers can now register for a subscription to the Bank's digital channels without having to fill in a physical form or visit a branch. Integration with modern payment solutions has been made easier as users can now add their Visa cards to the BoC Wallet (Android) through the mobile app directly.

Moreover, the launch of the new Cards and Payments systems has been completed. This is expected to offer customised solutions and improve the customer banking experience. For example, it is expected to offer new features through mobile banking in 2020, such as the ability for the customer to freeze their credit or debit card in the event of a loss (freeze and unfreeze), and the ability to determine a maximum limit for specific transactions.

The adoption of digital products and services continued to grow and gain momentum in 2019. As at the end of 2019, 78% of the number of transactions involving deposits, cash withdrawals and internal/external transfers were performed through digital channels (compared to 67% two years earlier). Regarding the use of mobile banking, the number of active users increased by 20% in 2019, compared to the previous year.

In 2020, as a result of the COVID-19 restrictive measures, a reduction in cash withdrawals and deposits performed through the branch network has been observed. An increase in the adoption of digital products and services and in digital subscriber penetration has also been observed as more customers have gained access to digital channels and more cards have been issued. As at the end of April 2020, 70% of customers were digitally engaged (up by 10 p.p. from 60% since the digital transformation programme was initiated in September 2017). A further increase is expected in 2Q2020 driven by the increase in the number of subscribers and the number of cards that have been issued. Within this context, the Bank has launched various initiatives aiming to provide better, faster and safer services. Such initiatives include amongst others the issuance of debit cards free of charge and on a fast track basis until the end of May 2020, the provision of SMS Digipass devices free of charge, and the ability for new customers to apply for account opening via the Bank's website.

As part of the Bank's ambition to be one of the cornerstones of the digital economy, customers have been enabled to authorise the release of their identification details to the Government, using the internet banking credentials thus enabling a digital registration on the Government Gateway Portal (Ariadni) where they can use electronic services that are made available by the Government of Cyprus (up until now citizens needed to be physically present to identify themselves).

In addition, the Bank has taken the necessary actions to enable customers to purchase Qualified Digital Signature certificates, which can be used to digitally sign Bank, Government as well as any other document that requires a signature, eliminating the need of physical presence and enhancing the customer experience. It should be noted that the Bank is one of the first banks in Europe to offer a fully digital application process to acquire a Qualified Digital Signature certificate.

Furthermore, changes in the workplace, with the introduction of new technologies and tools that will drastically change the employee experience, improving collaboration and knowledge sharing across the organisation, are expected to be seen in 2020.

D. Strategy and Outlook

The strategic objectives for the Group are to become a stronger, safer and a more focused institution capable of supporting the recovery of the Cypriot economy and delivering appropriate shareholder returns in the medium term.

The key pillars of the Group's strategy are to:

-- Arrest any asset quality deterioration resulting from the outbreak of COVID-19 and further reduce the level of delinquent loans upon normalisation of market and operational conditions

   --      Achieve a lean operating model 
   --      Maintain an appropriate capital position by internally generating capital 
   --      Further optimise the funding structure 
   --      Focus on the core Cyprus market 
   --      Deliver value to shareholders and other stakeholders 
 
    KEY PILLARS                     ACTION TAKEN IN 1Q2020 and 2019                                          PLAN OF ACTION 
      1. Arrest any 
      asset quality       *    Please refer to Sections A.1.5 'Loan Portfolio              *    Focus on realising collateral via consensual and non 
      deterioration            Quality' and A.1.6 'Real Estate Management Unit'                 -consensual foreclosures 
      resulting 
      from the 
      outbreak of                                                                          *    Real estate management via REMU 
      COVID-19 and 
      further 
      reduce the                                                                           *    Continue to explore alternative measures for 
      level of                                                                                  accelerating NPE reduction, such as NPE sales, 
      delinquent                                                                                securitisations etc 
      loans upon 
      normalisation 
      of market and 
      operational 
      conditions 
                     -------------------------------------------------------------  ---------------------------------------------------------------- 
      2. Achieve a 
      lean               *    Please refer to Section A.2.4 '(Loss)/profit after         *    Implementation of Digital Transformation Programme 
      operating               tax (attributable to the owners of the Company)' and            underway, aimed at enhancing productivity through 
      model                   Section A .2.2 'Total expenses' for further details             alternative distribution channels and reducing 
                              in relation to the voluntary staff exit plan that               operating costs over time 
                              took place in 4Q2019 and Section C 'Business 
                              Overview' 
                                                                                         *    Management remains focused on further improvement in 
                                                                                              efficiency 
                     -------------------------------------------------------------  ---------------------------------------------------------------- 
      3. Maintain                                                                    *    Internally generating capital 
      an                  *    Please refer to Section A.1.1 'Capital Base' 
      appropriate 
      capital 
      position 
                     -------------------------------------------------------------  ---------------------------------------------------------------- 
      4. Further 
      optimise the       *    Please refer to Section A.1.3 'Funding and Liquidity       *    Focus on shape and cost of deposit franchise 
      funding           ' 
      structure 
                                                                                         *    Introduction of liquidity fees 
                     -------------------------------------------------------------  ---------------------------------------------------------------- 
      5. Focus on 
      core Cyprus        *    Please refer to Sections A.1.4 'Loans', A.2.1 'Total       *    Targeted lending in Cyprus into growing sectors to 
      market                  income' and C 'Business Overview'                               fund recovery 
 
 
                                                                                         *    New loan origination, while maintaining lending 
                                                                                              yields 
 
 
                                                                                         *    Revenue diversification via fee and commission income 
                                                                                              from international banking, wealth and insurance 
                                                                                              which provides stable, recurring income 
                     -------------------------------------------------------------  ---------------------------------------------------------------- 
      6. Deliver                                                                     *    Deliver appropriate medium-term risk-adjusted returns 
      value              *    Please refer to page 7 for the Key Balance Sheet 
                              figures and ratios, as well as the Capital ratios an 
                        d 
                              risk weighted assets 
                     -------------------------------------------------------------  ---------------------------------------------------------------- 
 

The Group is closely monitoring developments in, and the effects of COVID-19 on both the global and Cypriot economy. On the basis of currently available information, the Group is not in a position to accurately assess the magnitude of the impact of COVID-19 on the Group's operations and financial results, as this will principally depend on the rate and extent of the spread of the virus, its direct and indirect impact on customers and the effectiveness of the regulatory and fiscal measures taken to support the economy and mitigate the impact of the virus.

In common with other European banks, the persistently low interest rate environment continues to present a challenge to the Group's profitability. As a consequence of the current challenging economic conditions resulting from the COVID-19 outbreak, the Group has updated its macroeconomic assumptions underlying the IFRS 9 calculation of loan credit losses for 1Q2020 in line with the relevant regulatory guidance, resulting in increased organic loan credit losses for 1Q2020 of EUR28 mn.

Despite the lower transactional income and lower demand for loans currently observed, the on-going economic uncertainty means that the Group does not have sufficient visibility about the impact of COVID-19 on its operations or financial results, and therefore, is currently not in a position to provide guidance for the current financial year. However, the Group's good capital base and strong liquidity, position it to be able to support its customers through this period of extreme volatility.

The Group's medium-term strategic priorities remain clear, with a sustained focus on strengthening its balance sheet, and improving asset quality and efficiency in order to continue to play a vital role in supporting the Cypriot economy.

   E .           Statutory Financial Results 

Unaudited Interim Consolidated Income Statement

 
                                                              Three months ended 
                                                                   31 March 
                                                              2020        2019 
                                                                        (restated) 
                                                           ---------  ------------ 
                                                             EUR000      EUR000 
                                                           ---------  ------------ 
 
 Turnover                                                    207,575       240,815 
                                                           =========  ============ 
 Interest income                                             101,673       126,967 
                                                           ---------  ------------ 
 Income similar to interest income                            12,487        13,199 
                                                           ---------  ------------ 
 Interest expense                                           (17,217)      (26,313) 
                                                           ---------  ------------ 
 Expense similar to interest expense                        (12,017)      (11,807) 
                                                           ---------  ------------ 
 Net interest income                                          84,926       102,046 
                                                           ---------  ------------ 
 Fee and commission income                                    40,107        42,239 
                                                           ---------  ------------ 
 Fee and commission expense                                  (2,063)       (3,210) 
                                                           ---------  ------------ 
 Net foreign exchange gains                                    8,662         6,869 
                                                           ---------  ------------ 
 Net (losses)/gains on financial instrument transactions 
  and disposal/dissolution of subsidiaries                   (3,812)         3,953 
                                                           ---------  ------------ 
 Insurance income net of claims and commissions               11,404        12,413 
                                                           ---------  ------------ 
 Net losses from revaluation and disposal of investment 
  properties                                                   (284)         (212) 
                                                           ---------  ------------ 
 Net gains on disposal of stock of property                    1,103         4,208 
                                                           ---------  ------------ 
 Other income                                                  4,465         8,075 
                                                           ---------  ------------ 
                                                             144,508       176,381 
                                                           ---------  ------------ 
 Staff costs                                                (49,051)      (57,099) 
                                                           ---------  ------------ 
 Special levy on deposits on credit institutions 
  in Cyprus, contribution to Single Resolution 
  Fund and other levies                                      (9,195)      (12,091) 
                                                           ---------  ------------ 
 Other operating expenses                                   (42,593)      (60,831) 
                                                           ---------  ------------ 
                                                              43,669        46,360 
                                                           ---------  ------------ 
 Net gains on derecognition of financial assets 
  measured at amortised cost                                     954         2,848 
                                                           ---------  ------------ 
 Credit losses to cover credit risk on loans and 
  advances to customers                                     (63,802)      (59,822) 
                                                           =========  ============ 
 Credit losses of other financial instruments                  (662)       (7,441) 
                                                           =========  ============ 
 Impairment of non-financial assets                          (3,803)       (1,389) 
                                                           =========  ============ 
 Loss before share of (loss)/profit from associates         (23,644)      (19,444) 
                                                           ---------  ------------ 
 Share of (loss)/profit from associates                        (438)         2,228 
                                                           ---------  ------------ 
 Loss before tax                                            (24,082)      (17,216) 
                                                           ---------  ------------ 
 Income tax                                                  (1,726)       112,353 
                                                           ---------  ------------ 
 (Loss)/profit after tax for the period                     (25,808)        95,137 
                                                           =========  ============ 
 
 
 Attributable to: 
 Owners of the Company           (25,912)   94,690 
                                ---------  ------- 
 Non-controlling interests            104      447 
                                ---------  ------- 
 (Loss)/profit for the period    (25,808)   95,137 
                                =========  ======= 
 
 
 Basic and diluted (loss)/profit per share attributable 
  to the owners of the Company (EUR cent)                  (5.8)   21.2 
                                                          ======  ===== 
 

Unaudited Interim Consolidated Statement of Comprehensive Income

 
                                                            Three months ended 
                                                                 31 March 
                                                              2020       2019 
                                                          -----------  -------- 
                                                             EUR000     EUR000 
                                                          -----------  -------- 
 (Loss)/profit for the period                                (25,808)    95,137 
                                                          -----------  -------- 
 Other comprehensive income (OCI) 
                                                          -----------  -------- 
 OCI that may be reclassified in the consolidated 
  income statement in subsequent periods 
                                                          -----------  -------- 
 Fair value reserve (debt instruments) 
                                                          -----------  -------- 
 Net (losses)/gains on investments in debt instruments 
  measured at fair value through OCI (FVOCI)                 (25,643)     6,951 
                                                          -----------  -------- 
 Transfer to the consolidated income statement 
  on disposal                                                 (1,971)       396 
                                                          -----------  -------- 
                                                             (27,614)     7,347 
                                                          -----------  -------- 
 Foreign currency translation reserve 
                                                          -----------  -------- 
 Profit/(loss) on translation of net investment 
  in foreign branches and subsidiaries                         19,766   (6,809) 
                                                          -----------  -------- 
 (Loss)/profit on hedging of net investments in 
  foreign branches and subsidiaries                          (19,087)     6,019 
                                                          -----------  -------- 
 Transfer to the consolidated income statement                    105         - 
  on dissolution of foreign subsidiary 
                                                          -----------  -------- 
                                                                  784     (790) 
                                                          -----------  -------- 
 Total OCI that may be reclassified in the consolidated 
  income statement in subsequent periods                     (26,830)     6,557 
                                                          -----------  -------- 
 OCI not to be reclassified in the consolidated 
  income statement in subsequent periods 
                                                          -----------  -------- 
 Fair value reserve (equity instruments) 
                                                          -----------  -------- 
 Share of net gains from fair value changes of 
  associates                                                        -     2,156 
                                                          -----------  -------- 
 Net gains on investments in equity instruments 
  designated at FVOCI                                              94       176 
                                                          -----------  -------- 
                                                                   94     2,332 
                                                          -----------  -------- 
 Property revaluation reserve 
                                                          -----------  -------- 
 Deferred Tax                                                   (901)        29 
                                                          -----------  -------- 
 
 Actuarial losses on the defined benefit plans 
                                                          -----------  -------- 
 Remeasurement losses on defined benefit plans                  (126)   (1,991) 
                                                          -----------  -------- 
 Total OCI not to be reclassified in the consolidated 
  income statement in subsequent periods                        (933)       370 
                                                          -----------  -------- 
 Other comprehensive (loss)/income for the period 
  net of taxation                                            (27,763)     6,927 
                                                          -----------  -------- 
 Total comprehensive (loss)/income for the period            (53,571)   102,064 
                                                          ===========  ======== 
 
 Attributable to: 
                                                          -----------  -------- 
 Owners of the Company                                       (53,429)   101,599 
                                                          -----------  -------- 
 Non-controlling interests                                      (142)       465 
                                                          -----------  -------- 
 Total comprehensive (loss)/income for the period            (53,571)   102,064 
                                                          ===========  ======== 
 

Unaudited Interim Consolidated Balance Sheet

 
                                                       31 March    31 December 
                                                         2020          2019 
 Assets                                                 EUR000        EUR000 
                                                     -----------  ------------ 
 Cash and balances with central banks                  4,398,781     5,060,042 
                                                     -----------  ------------ 
 Loans and advances to banks                             455,284       320,881 
                                                     -----------  ------------ 
 Derivative financial assets                              20,065        23,060 
                                                     -----------  ------------ 
 Investments                                           1,724,850     1,682,869 
                                                     -----------  ------------ 
 Investments pledged as collateral                       222,752       222,961 
                                                     -----------  ------------ 
 Loans and advances to customers                      10,596,536    10,721,841 
                                                     -----------  ------------ 
 Life insurance business assets attributable 
  to policyholders                                       416,209       458,852 
                                                     -----------  ------------ 
 Prepayments, accrued income and other assets            264,351       243,930 
                                                     -----------  ------------ 
 Stock of property                                     1,372,858     1,377,453 
                                                     -----------  ------------ 
 Deferred tax assets                                     341,333       379,126 
                                                     -----------  ------------ 
 Investment properties                                   134,112       136,197 
                                                     -----------  ------------ 
 Property and equipment                                  283,850       288,054 
                                                     -----------  ------------ 
 Intangible assets                                       173,864       178,946 
                                                     -----------  ------------ 
 Investments in associates and joint venture               1,959         2,393 
                                                     -----------  ------------ 
 Non-current assets and disposal groups held 
  for sale                                                23,988        26,217 
                                                     -----------  ------------ 
 Total assets                                         20,430,792    21,122,822 
                                                     ===========  ============ 
 Liabilities 
                                                     -----------  ------------ 
 Deposits by banks                                       395,609       533,404 
                                                     -----------  ------------ 
 Repurchase agreements                                   169,673       168,129 
                                                     -----------  ------------ 
 Derivative financial liabilities                         70,174        50,593 
                                                     -----------  ------------ 
 Customer deposits                                    16,245,575    16,691,531 
                                                     -----------  ------------ 
 Insurance liabilities                                   594,364       640,013 
                                                     -----------  ------------ 
 Accruals, deferred income, other liabilities 
  and other provisions                                   316,493       324,246 
                                                     -----------  ------------ 
 Pending litigation, claims, regulatory and other 
  matters                                                102,225       108,094 
                                                     -----------  ------------ 
 Subordinated loan stock                                 254,850       272,170 
                                                     -----------  ------------ 
 Deferred tax liabilities                                 46,768        46,015 
                                                     -----------  ------------ 
 Total liabilities                                    18,195,731    18,834,195 
                                                     -----------  ------------ 
 Equity 
                                                     -----------  ------------ 
 Share capital                                            44,620        44,620 
                                                     -----------  ------------ 
 Share premium                                         1,294,358     1,294,358 
                                                     -----------  ------------ 
 Revaluation and other reserves                          181,160       210,701 
                                                     -----------  ------------ 
 Retained earnings                                       466,403       490,286 
                                                     -----------  ------------ 
 Equity attributable to the owners of the Company      1,986,541     2,039,965 
                                                     -----------  ------------ 
 Other equity instruments                                220,000       220,000 
                                                     -----------  ------------ 
 Total equity excluding non--controlling interests     2,206,541     2,259,965 
                                                     -----------  ------------ 
 Non--controlling interests                               28,520        28,662 
                                                     -----------  ------------ 
 Total equity                                          2,235,061     2,288,627 
                                                     -----------  ------------ 
 Total liabilities and equity                         20,430,792    21,122,822 
                                                     ===========  ============ 
 

Comparative information was restated as follows:

-- Following the change in 2019 in the classification of long-term leased properties with rental yield at market level which are leased out under operating leases as investment properties, gain on disposal of these properties of EUR192 thousand was reclassified from 'Net gains on disposal of stock of property' to 'Net losses from revaluation and disposal of investment properties' during the three months ended 31 March 2019. The disclosures on the change in the classification are presented in the Consolidated Financial Statements for the year ended 31 December 2019 within the Annual Financial Report.

-- ' Fee and commission income' and 'Fee and commission expense' as restated, include elimination of intragroup amounts between 'Fee and commission income' and 'Fee and commission expense' amounting to EUR539 thousand.

-- Levy in the form of a guarantee fee relating to the revised income tax legislation of EUR5,753 thousand has been reclassified from 'Fee and commission expense' to 'Special levy on deposits on credit institutions in Cyprus, contribution to Single Resolution Fund and other levies'.

-- Comparative information for turnover was restated to include 'Net gains on disposal of stock of property' in the turnover, the effect of the change in the classification of properties which are leased out under operating leases and the effect of the change in the fee and commission income as described above.

The above restatements are consistent with the presentation of such amount s in the Consolidated Financial Statements for the year ended 31 December 2019 within the 2019 Annual Financial Report and these did not have an impact on the results for the period or the equity of the Group.

Unaudited Interim Consolidated Statement of Changes in Equity

 
                                                Attributable to the shareholders of the Company                                    Other         Non-         Total 
                                                                                                                                  equity      controlling     equity 
                                                                                                                                instruments    interests 
                   Share      Share     Treasury   Retained    Property      Financial      Life        Foreign       Total 
                  capital    premium     shares    earnings   revaluation   instruments   insurance    currency 
                                                                reserve     fair value    in-force    translation 
                                                                              reserve     business      reserve 
                                                                                           reserve 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ---------- 
                  EUR000     EUR000      EUR000     EUR000      EUR000        EUR000       EUR000       EUR000       EUR000       EUR000        EUR000       EUR000 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 1 January 2020    44,620   1,294,358   (21,463)    490,286        79,286        33,900     102,051        16,927   2,039,965       220,000        28,662   2,288,627 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 (Loss)/profit 
  for 
  the period            -                      -   (25,912)             -             -           -             -    (25,912)             -           104    (25,808) 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Other 
  comprehensive 
  (loss)/income 
  after 
  tax for the 
  period                -                      -      (126)         (676)      (27,499)           -           784    (27,517)             -         (246)    (27,763) 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Total 
  comprehensive 
  (loss)/income 
  after 
  tax for the 
  period                -                      -   (26,038)         (676)      (27,499)           -           784    (53,429)             -         (142)    (53,571) 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Decrease in 
  value 
  of in-force 
  life 
  insurance 
  business              -           -          -      2,457             -             -     (2,457)             -           -             -             -           - 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Tax on 
  decrease 
  in value of 
  in-force 
  life 
  insurance 
  business              -           -          -      (307)             -             -         307             -           -             -             -           - 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Change in the 
  holding 
  of 
  Undertakings 
  for 
  Collective 
  Investments 
  in 
  Transferable 
  Securities 
  (UCITS) 
  Fund                  -           -          -          5             -             -           -             -           5             -             -           5 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 31 March 2020     44,620   1,294,358   (21,463)    466,403        78,610         6,401      99,901        17,711   1,986,541       220,000        28,520   2,235,061 
                 ========  ==========  =========  =========  ============  ============  ==========  ============  ==========  ============  ============  ========== 
 
 
                                                Attributable to the shareholders of the Company                                    Other         Non-         Total 
                                                                                                                                  equity      controlling     equity 
                                                                                                                                instruments    interests 
                   Share      Share     Treasury   Retained    Property      Financial      Life        Foreign       Total 
                  capital    premium     shares    earnings   revaluation   instruments   insurance    currency 
                                                                reserve     fair value    in-force    translation 
                                                                              reserve     business      reserve 
                                                                                           reserve 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ---------- 
                  EUR000     EUR000      EUR000     EUR000      EUR000        EUR000       EUR000       EUR000       EUR000       EUR000        EUR000       EUR000 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 1 January 2019    44,620   1,294,358   (21,463)    591,941        79,433        15,289     101,001        16,151   2,121,330       220,000        25,998   2,367,328 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Profit for the 
  period                -           -          -     94,690             -             -           -             -      94,690             -           447      95,137 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Other 
  comprehensive 
  (loss)/income 
  after 
  tax for the 
  period                -           -          -    (1,991)            22         9,668           -         (790)       6,909             -            18       6,927 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Total 
  comprehensive 
  income/(loss) 
  after 
  tax for the 
  period                -           -          -     92,699            22         9,668           -         (790)     101,599             -           465     102,064 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Increase in 
  value 
  of in-force 
  life 
  insurance 
  business              -           -          -      (800)             -             -         800             -           -             -             -           - 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 Tax on 
  increase 
  in value of 
  in-force 
  life 
  insurance 
  business              -           -          -        100             -             -       (100)             -           -             -             -           - 
                 --------  ----------  ---------  ---------  ------------  ------------  ----------  ------------  ----------  ------------  ------------  ---------- 
 31 March 2019     44,620   1,294,358   (21,463)    683,940        79,455        24,957     101,701        15,361   2,222,929       220,000        26,463   2,469,392 
                 ========  ==========  =========  =========  ============  ============  ==========  ============  ==========  ============  ============  ========== 
 
   F.           Notes 
   F.1         Reconciliation of income statement between statutory and underlying basis 
 
 EUR million                                    Underlying    NPE     Other   Statutory 
                                                   basis      Sales             basis 
 Net interest income                                    85        -       -          85 
                                               ===========  =======  ======  ========== 
 Net fee and commission income                          38        -       -          38 
                                               ===========  =======  ======  ========== 
 Net foreign exchange gains and net 
  gains on financial instrument transactions 
  and disposal/dissolution of subsidiaries               6        -     (1)           5 
                                               ===========  =======  ======  ========== 
 Insurance income net of claims and 
  commissions                                           11        -       -          11 
                                               ===========  =======  ======  ========== 
 Net gains from revaluation and disposal 
  of investment properties and on disposal 
  of stock of properties                                 1        -       -           1 
                                               ===========  =======  ======  ========== 
 Other income                                            4        -       -           4 
                                               -----------  -------  ------  ---------- 
 Total income                                          145        -     (1)         144 
                                               ===========  =======  ======  ========== 
 Total expenses                                       (93)      (3)     (5)       (101) 
                                               -----------  -------  ------  ---------- 
 Operating profit                                       52      (3)     (6)          43 
                                               ===========  =======  ======  ========== 
 Loan credit losses                                   (64)        -       1        (63) 
                                               ===========  =======  ======  ========== 
 Impairments of other financial and 
  non-financial assets                                 (4)        -       -         (4) 
                                               ===========  =======  ======  ========== 
 Provisions for litigation, claims, 
  regulatory and other matters                         (2)        -       2           - 
                                               ===========  =======  ======  ========== 
 Loss before tax and non-recurring 
  items                                               (18)      (3)     (3)        (24) 
                                               ===========  =======  ======  ========== 
 Tax                                                   (2)        -       -         (2) 
                                               ===========  =======  ======  ========== 
 Profit attributable to non-controlling 
  interests                                            (0)        -       -         (0) 
                                               -----------  -------  ------  ---------- 
 Loss after tax and before non-recurring 
  items (attributable to the owners 
  of the Company)                                     (20)      (3)     (3)        (26) 
                                               ===========  =======  ======  ========== 
 Advisory and other restructuring 
  costs-organic                                        (3)        -       3           - 
                                               -----------  -------  ------  ---------- 
 Loss after tax - organic* (attributable 
  to the owners of the Company)                       (23)      (3)       -        (26) 
                                               ===========  =======  ======  ========== 
 Provisions/net loss relating to NPE 
  sales, including restructuring expenses              (3)        3       -           - 
                                               ===========  =======  ======  ========== 
 Loss after tax (attributable to the 
  owners of the Company)                              (26)        -       -        (26) 
                                               ===========  =======  ======  ========== 
 

*This is the loss after tax (attributable to the owners of the Company), before the provisions/net loss relating to NPE sales, including restructuring expenses.

The reclassification differences between the statutory basis and underlying basis mainly relate to the impact from 'non-recurring items' and are explained as follows:

 
NPE sales 
 
  *    Total expenses include restructuring costs of EUR3 
       million mainly relating to the sale of portfolio of 
       NPEs and are presented within 'Provisions/net loss 
       relating to NPE sales, including restructuring 
       expenses' under the underlying basis. 
 
 
Other reclassifications 
 
  *    Advisory and other restructuring costs of 
       approximately EUR3 million included in 'Other 
       operating expenses' under the statutory basis are 
       separately presented under the underlying basis since 
       they represent one-off items. 
 
  *    Provisions for litigation, claims, regulatory and 
       other matters amounting to EUR2 million included in 
       'Other operating expenses' under the statutory basis, 
       are separately presented under the underlying basis, 
       since they mainly relate to cases that arose outside 
       the normal activities of the Group. 
 
 
  *    Net losses on loans and advances to customers at FVPL 
       of EUR1 million included in 'Loan credit losses' 
       under the underlying basis are included in 'Net gains 
       on financial instrument transactions and 
       disposal/dissolution of subsidiaries' under the 
       statutory basis. Their classification under the 
       underlying basis is consistent to the net losses on 
       loans and advances to customers at amortised cost. 
 
 
 
 
   F.2         Customer deposits 

The analysis of customer deposits is presented below:

 
                                         31 March    31 December 
                                           2020          2019 
 By type of deposit                       EUR000       EUR000 
                                       -----------  ------------ 
 Demand                                  7,438,461     7,595,231 
                                       -----------  ------------ 
 Savings                                 1,648,093     1,567,344 
                                       -----------  ------------ 
 Time or notice                          7,159,021     7,528,956 
                                       -----------  ------------ 
                                        16,245,575    16,691,531 
                                       ===========  ============ 
 By geographical area 
                                       -----------  ------------ 
 Cyprus                                 16,245,575    16,691,531 
                                       ===========  ============ 
 
 By currency 
                                       -----------  ------------ 
 Euro                                   14,584,183    15,009,828 
                                       -----------  ------------ 
 US Dollar                               1,281,668     1,286,292 
                                       -----------  ------------ 
 British Pound                             287,345       288,289 
                                       -----------  ------------ 
 Russian Rouble                             22,343        30,113 
                                       -----------  ------------ 
 Swiss Franc                                10,771        10,803 
                                       -----------  ------------ 
 Other currencies                           59,265        66,206 
                                       -----------  ------------ 
                                        16,245,575    16,691,531 
 By customer sector 
                                       -----------  ------------ 
      Corporate                          1,099,297     1,117,222 
                                       -----------  ------------ 
      Global corporate                     714,437       691,550 
                                       -----------  ------------ 
      SMEs                                 746,483       770,655 
                                       -----------  ------------ 
      Retail                             9,965,445    10,140,920 
                                       -----------  ------------ 
      Restructuring 
                                       -----------  ------------ 
      - Corporate                           43,346        52,421 
                                       -----------  ------------ 
      - SMEs                                21,427        28,222 
                                       -----------  ------------ 
      - Retail other                         9,615        10,507 
                                       -----------  ------------ 
      Recoveries 
                                       -----------  ------------ 
      - Corporate                            5,245         6,140 
                                       -----------  ------------ 
      International banking services     3,304,392     3,543,315 
                                       -----------  ------------ 
      Wealth management                    335,888       330,579 
                                       -----------  ------------ 
                                        16,245,575    16,691,531 
                                       ===========  ============ 
 

Deposits by geographical area are based on the originator country of the deposit.

   F.3         Loans and advances to customers 
 
                                                        31 March     31 December 
                                                           2020          2019 
                                                         EUR000        EUR000 
                                                      ------------  ------------ 
 Gross loans and advances to customers at amortised 
  cost                                                  12,001,884    12,008,146 
                                                      ------------  ------------ 
 Allowance for ECL for impairment of loans 
  and advances to customers                            (1,692,457)   (1,655,598) 
                                                      ------------  ------------ 
 Loans and advances to customers at amortised 
  cost                                                  10,309,427    10,352,548 
                                                      ------------  ------------ 
 Loans and advances to customers measured at 
  FVPL                                                     287,109       369,293 
                                                      ------------  ------------ 
                                                        10,596,536    10,721,841 
                                                      ============  ============ 
 
   F.4         Credit risk concentration of gross loans and advances to customers 

Industry and business lines concentrations and geographical analysis of Group gross loans and advances to customers at amortised cost are presented in the tables below:

 
 31 March 2020                 Cyprus       Other        Total        Residual      Gross loans 
                                           countries                 fair value     at amortised 
                                                                     adjustment      cost after 
                                                                     on initial       residual 
                                                                     recognition     fair value 
                                                                                     adjustment 
                                                                                     on initial 
                                                                                    recognition 
 By economic activity          EUR000       EUR000       EUR000        EUR000         EUR000 
                            -----------  -----------  -----------  -------------  -------------- 
 Trade                        1,345,760       11,760    1,357,520       (16,498)       1,341,022 
                            -----------  -----------  -----------  -------------  -------------- 
 Manufacturing                  454,746        2,803      457,549        (4,583)         452,966 
                            -----------  -----------  -----------  -------------  -------------- 
 Hotels and catering            950,556          848      951,404       (17,343)         934,061 
                            -----------  -----------  -----------  -------------  -------------- 
 Construction                   818,215        3,019      821,234       (10,492)         810,742 
                            -----------  -----------  -----------  -------------  -------------- 
 Real estate                  1,135,606       23,997    1,159,603       (14,608)       1,144,995 
                            -----------  -----------  -----------  -------------  -------------- 
 Private individuals          5,887,253          900    5,888,153      (108,600)       5,779,553 
                            -----------  -----------  -----------  -------------  -------------- 
 Professional and other 
  services                      779,479       31,039      810,518       (20,832)         789,686 
                            -----------  -----------  -----------  -------------  -------------- 
 Other sectors                  755,646          685      756,331        (7,472)         748,859 
                            -----------  -----------  -----------  -------------  -------------- 
                             12,127,261       75,051   12,202,312      (200,428)      12,001,884 
                            ===========  ===========  ===========  =============  ============== 
 By business line 
                            -----------  -----------  -----------  -------------  -------------- 
 Corporate                    1,977,108       21,199    1,998,307       (19,453)       1,978,854 
                            -----------  -----------  -----------  -------------  -------------- 
 Global corporate             1,927,092       45,702    1,972,794       (16,006)       1,956,788 
                            -----------  -----------  -----------  -------------  -------------- 
 SMEs                         1,136,957        7,364    1,144,321       (16,240)       1,128,081 
                            -----------  -----------  -----------  -------------  -------------- 
 Retail 
                            -----------  -----------  -----------  -------------  -------------- 
 - housing                    2,839,896            -    2,839,896       (40,462)       2,799,434 
                            -----------  -----------  -----------  -------------  -------------- 
 - consumer, credit cards 
  and other                     891,694          786      892,480          1,531         894,011 
                            -----------  -----------  -----------  -------------  -------------- 
 Restructuring 
                            -----------  -----------  -----------  -------------  -------------- 
 - corporate                    269,540            -      269,540        (2,657)         266,883 
                            -----------  -----------  -----------  -------------  -------------- 
 - SMEs                         299,926            -      299,926        (4,266)         295,660 
                            -----------  -----------  -----------  -------------  -------------- 
 - retail housing               335,250            -      335,250        (2,878)         332,372 
                            -----------  -----------  -----------  -------------  -------------- 
 - retail other                 176,366            -      176,366        (2,577)         173,789 
                            -----------  -----------  -----------  -------------  -------------- 
 Recoveries 
                            -----------  -----------  -----------  -------------  -------------- 
 - corporate                    100,282            -      100,282        (2,671)          97,611 
                            -----------  -----------  -----------  -------------  -------------- 
 - SMEs                         445,762            -      445,762       (16,308)         429,454 
                            -----------  -----------  -----------  -------------  -------------- 
 - retail housing               887,357            -      887,357       (37,353)         850,004 
                            -----------  -----------  -----------  -------------  -------------- 
 - retail other                 676,874            -      676,874       (37,173)         639,701 
                            -----------  -----------  -----------  -------------  -------------- 
 International banking 
  services                      130,224            -      130,224        (1,342)         128,882 
                            -----------  -----------  -----------  -------------  -------------- 
 Wealth management               32,933            -       32,933        (2,573)          30,360 
                            -----------  -----------  -----------  -------------  -------------- 
                             12,127,261       75,051   12,202,312      (200,428)      12,001,884 
                            ===========  ===========  ===========  =============  ============== 
 
 
 31 December 2019              Cyprus       Other        Total        Residual      Gross loans 
                                           countries                 fair value     at amortised 
                                                                     adjustment      cost after 
                                                                     on initial       residual 
                                                                     recognition     fair value 
                                                                                     adjustment 
                                                                                     on initial 
                                                                                    recognition 
 By economic activity          EUR000       EUR000       EUR000        EUR000         EUR000 
                            -----------  -----------  -----------  -------------  -------------- 
 Trade                        1,334,506       11,092    1,345,598       (16,375)       1,329,223 
                            -----------  -----------  -----------  -------------  -------------- 
 Manufacturing                  456,129        3,222      459,351        (4,659)         454,692 
                            -----------  -----------  -----------  -------------  -------------- 
 Hotels and catering            932,435          840      933,275       (17,436)         915,839 
                            -----------  -----------  -----------  -------------  -------------- 
 Construction                   838,388        3,272      841,660       (10,821)         830,839 
                            -----------  -----------  -----------  -------------  -------------- 
 Real estate                  1,131,179       23,777    1,154,956       (14,760)       1,140,196 
                            -----------  -----------  -----------  -------------  -------------- 
 Private individuals          5,892,821          929    5,893,750      (110,332)       5,783,418 
                            -----------  -----------  -----------  -------------  -------------- 
 Professional and other 
  services                      797,044       41,970      839,014       (22,745)         816,269 
                            -----------  -----------  -----------  -------------  -------------- 
 Other sectors                  741,858          683      742,541        (4,871)         737,670 
                            -----------  -----------  -----------  -------------  -------------- 
                             12,124,360       85,785   12,210,145      (201,999)      12,008,146 
                            ===========  ===========  ===========  =============  ============== 
 By business line 
                            -----------  -----------  -----------  -------------  -------------- 
 Corporate                    1,970,656       22,371    1,993,027       (18,212)       1,974,815 
                            -----------  -----------  -----------  -------------  -------------- 
 Global corporate             1,862,119       53,972    1,916,091       (16,342)       1,899,749 
                            -----------  -----------  -----------  -------------  -------------- 
 SMEs                         1,118,499        8,632    1,127,131       (16,827)       1,110,304 
                            -----------  -----------  -----------  -------------  -------------- 
 Retail 
                            -----------  -----------  -----------  -------------  -------------- 
 - housing                    2,834,411            -    2,834,411       (41,724)       2,792,687 
                            -----------  -----------  -----------  -------------  -------------- 
 - consumer, credit cards 
  and other                     893,199          810      894,009          1,835         895,844 
                            -----------  -----------  -----------  -------------  -------------- 
 Restructuring 
                            -----------  -----------  -----------  -------------  -------------- 
 - corporate                    323,670            -      323,670        (2,545)         321,125 
                            -----------  -----------  -----------  -------------  -------------- 
 - SMEs                         322,284            -      322,284        (5,007)         317,277 
                            -----------  -----------  -----------  -------------  -------------- 
 - retail housing               353,593            -      353,593        (3,059)         350,534 
                            -----------  -----------  -----------  -------------  -------------- 
 - retail other                 181,768            -      181,768        (2,723)         179,045 
                            -----------  -----------  -----------  -------------  -------------- 
 Recoveries 
                            -----------  -----------  -----------  -------------  -------------- 
 - corporate                     93,299            -       93,299        (2,692)          90,607 
                            -----------  -----------  -----------  -------------  -------------- 
 - SMEs                         449,559            -      449,559       (15,981)         433,578 
                            -----------  -----------  -----------  -------------  -------------- 
 - retail housing               882,311            -      882,311       (37,654)         844,657 
                            -----------  -----------  -----------  -------------  -------------- 
 - retail other                 670,787            -      670,787       (37,256)         633,531 
                            -----------  -----------  -----------  -------------  -------------- 
 International banking 
  services                      134,940            -      134,940        (1,288)         133,652 
                            -----------  -----------  -----------  -------------  -------------- 
 Wealth management               33,265            -       33,265        (2,524)          30,741 
                            -----------  -----------  -----------  -------------  -------------- 
                             12,124,360       85,785   12,210,145      (201,999)      12,008,146 
                            ===========  ===========  ===========  =============  ============== 
 

The loans and advances to customers in Cyprus include lending exposures to Greek entities granted by BOC PCL in Cyprus in its normal course of business with a carrying value of EUR182,697 thousand (31 December 2019: EUR184,130 thousand) and lending exposures in Cyprus with collaterals in Greece with a carrying value of EUR82,732 thousand (31 December 2019: EUR80,324 thousand).

Loans and advances to customers classified as held for sale

Industry and business lines concentrations and geographical analysis of Group loans and advances to customers at amortised cost classified as held for sale are presented in the tables below:

 
 31 March 2020               Cyprus      Other       Total      Residual      Gross loans 
                                        countries              fair value     at amortised 
                                                               adjustment      cost after 
                                                               on initial       residual 
                                                               recognition     fair value 
                                                                               adjustment 
                                                                               on initial 
                                                                              recognition 
 By economic activity        EUR000      EUR000     EUR000       EUR000         EUR000 
                            --------  -----------  --------  -------------  -------------- 
 Trade                        19,138            -    19,138        (1,215)          17,923 
                            --------  -----------  --------  -------------  -------------- 
 Manufacturing                 6,599            -     6,599          (319)           6,280 
                            --------  -----------  --------  -------------  -------------- 
 Hotels and catering           5,628            -     5,628          (551)           5,077 
                            --------  -----------  --------  -------------  -------------- 
 Construction                 11,273            -    11,273          (590)          10,683 
                            --------  -----------  --------  -------------  -------------- 
 Real estate                   1,436            -     1,436          (153)           1,283 
                            --------  -----------  --------  -------------  -------------- 
 Private individuals         111,175            -   111,175        (6,239)         104,936 
                            --------  -----------  --------  -------------  -------------- 
 Professional and other 
  services                    17,654            -    17,654        (1,410)          16,244 
                            --------  -----------  --------  -------------  -------------- 
 Other sectors                 5,527            -     5,527          (264)           5,263 
                            --------  -----------  --------  -------------  -------------- 
                             178,430            -   178,430       (10,741)         167,689 
                            ========  ===========  ========  =============  ============== 
 By business line 
                            --------  -----------  --------  -------------  -------------- 
 Corporate                       360            -       360              1             361 
                            --------  -----------  --------  -------------  -------------- 
 SMEs                              3            -         3              -               3 
                            --------  -----------  --------  -------------  -------------- 
 Retail 
                            --------  -----------  --------  -------------  -------------- 
 - consumer, credit cards 
  and other                       18            -        18            (1)              17 
                            --------  -----------  --------  -------------  -------------- 
 Restructuring 
                            --------  -----------  --------  -------------  -------------- 
 - corporate                   6,313            -     6,313           (89)           6,224 
                            --------  -----------  --------  -------------  -------------- 
 - SMEs                        1,169            -     1,169            (2)           1,167 
                            --------  -----------  --------  -------------  -------------- 
 - retail housing                 23            -        23            (1)              22 
                            --------  -----------  --------  -------------  -------------- 
 - retail other                7,082            -     7,082          (210)           6,872 
                            --------  -----------  --------  -------------  -------------- 
 Recoveries 
                            --------  -----------  --------  -------------  -------------- 
 - corporate                  18,217            -    18,217          (851)          17,366 
                            --------  -----------  --------  -------------  -------------- 
 - SMEs                       23,107            -    23,107        (1,308)          21,799 
                            --------  -----------  --------  -------------  -------------- 
 - retail housing              5,859            -     5,859          (581)           5,278 
                            --------  -----------  --------  -------------  -------------- 
 - retail other              116,205            -   116,205        (7,693)         108,512 
                            --------  -----------  --------  -------------  -------------- 
 International banking 
  services                        74            -        74            (6)              68 
                            --------  -----------  --------  -------------  -------------- 
                             178,430            -   178,430       (10,741)         167,689 
                            ========  ===========  ========  =============  ============== 
 

Loans and advances to customers classified as held for sale (continued)

 
 31 December 2019            Cyprus      Other       Total      Residual      Gross loans 
                                        countries              fair value     at amortised 
                                                               adjustment      cost after 
                                                               on initial       residual 
                                                               recognition     fair value 
                                                                               adjustment 
                                                                               on initial 
                                                                              recognition 
 By economic activity        EUR000      EUR000     EUR000       EUR000         EUR000 
                            --------  -----------  --------  -------------  -------------- 
 Trade                        19,263            -    19,263        (1,224)          18,039 
                            --------  -----------  --------  -------------  -------------- 
 Manufacturing                 6,649            -     6,649          (322)           6,327 
                            --------  -----------  --------  -------------  -------------- 
 Hotels and restaurants        5,725            -     5,725          (561)           5,164 
                            --------  -----------  --------  -------------  -------------- 
 Construction                 11,187            -    11,187          (595)          10,592 
                            --------  -----------  --------  -------------  -------------- 
 Real estate                   1,416            -     1,416          (153)           1,263 
                            --------  -----------  --------  -------------  -------------- 
 Private individuals         117,137            -   117,137        (6,474)         110,663 
                            --------  -----------  --------  -------------  -------------- 
 Professional and other 
  services                    18,068            -    18,068        (1,490)          16,578 
                            --------  -----------  --------  -------------  -------------- 
 Other sectors                 5,519            -     5,519          (264)           5,255 
                            --------  -----------  --------  -------------  -------------- 
                             184,964            -   184,964       (11,083)         173,881 
                            ========  ===========  ========  =============  ============== 
 By business line 
                            --------  -----------  --------  -------------  -------------- 
 Corporate                       710            -       710              -             710 
                            --------  -----------  --------  -------------  -------------- 
 SMEs                              5            -         5              -               5 
                            --------  -----------  --------  -------------  -------------- 
 Retail 
                            --------  -----------  --------  -------------  -------------- 
 - consumer, credit cards 
  and other                      330            -       330              -             330 
                            --------  -----------  --------  -------------  -------------- 
 Restructuring 
                            --------  -----------  --------  -------------  -------------- 
 - corporate                   7,706            -     7,706           (88)           7,618 
                            --------  -----------  --------  -------------  -------------- 
 - SMEs                        1,157            -     1,157            (2)           1,155 
                            --------  -----------  --------  -------------  -------------- 
 - retail housing              1,142            -     1,142           (15)           1,127 
                            --------  -----------  --------  -------------  -------------- 
 - retail other               41,996            -    41,996        (1,884)          40,112 
                            --------  -----------  --------  -------------  -------------- 
 Recoveries 
                            --------  -----------  --------  -------------  -------------- 
 - corporate                  18,493            -    18,493          (853)          17,640 
                            --------  -----------  --------  -------------  -------------- 
 - SMEs                       21,997            -    21,997        (1,306)          20,691 
                            --------  -----------  --------  -------------  -------------- 
 - retail housing              5,316            -     5,316          (564)           4,752 
                            --------  -----------  --------  -------------  -------------- 
 - retail other               86,039            -    86,039        (6,365)          79,674 
                            --------  -----------  --------  -------------  -------------- 
 International banking 
  services                        73            -        73            (6)              67 
                            --------  -----------  --------  -------------  -------------- 
                             184,964            -   184,964       (11,083)         173,881 
                            ========  ===========  ========  =============  ============== 
 
   F.5         Analysis of loans and advances to customers by staging 

The following tables present the Group's loans and advances to customers at amortised cost by staging and by business line concentration:

 
 31 March 2020                           Stage       Stage       Stage       POCI       Total 
                                           1           2           3 
                                        EUR000      EUR000      EUR000      EUR000      EUR000 
                                      ----------  ----------  ----------  ---------  ----------- 
 Gross loans at amortised cost 
  before residual fair value 
  adjustment on initial recognition    6,524,224   2,128,637   2,937,478    611,973   12,202,312 
                                      ----------  ----------  ----------  ---------  ----------- 
 Residual fair value adjustment 
  on initial recognition                (75,299)    (20,594)    (16,213)   (88,322)    (200,428) 
                                      ----------  ----------  ----------  ---------  ----------- 
 Gross loans at amortised cost 
  after residual fair value 
  adjustment on initial recognition    6,448,925   2,108,043   2,921,265    523,651   12,001,884 
                                      ==========  ==========  ==========  =========  =========== 
 
 
 Gross loans at amortised cost           Stage       Stage       Stage      POCI       Total 
  before residual fair value               1           2           3 
  adjustment on initial recognition 
 31 March 2020 
 By business line                       EUR000      EUR000      EUR000     EUR000      EUR000 
                                      ----------  ----------  ----------  --------  ----------- 
                                                                             40,68     1,998,30 
 Corporate                             1,546,720     354,456      56,445         6            7 
                                      ----------  ----------  ----------  --------  ----------- 
 Global corporate                      1,429,394     361,877     144,656    36,867    1,972,794 
                                      ----------  ----------  ----------  --------  ----------- 
                                                                             12,35     1,144,32 
 SMEs                                    766,782     330,902      34,283         4            1 
                                      ----------  ----------  ----------  --------  ----------- 
 Retail 
                                      ----------  ----------  ----------  --------  ----------- 
 - housing                             2,081,153     643,996     102,685    12,062    2,839,896 
                                      ----------  ----------  ----------  --------  ----------- 
 - consumer, credit cards and 
  other                                  552,376     270,969      49,625    19,510      892,480 
                                      ----------  ----------  ----------  --------  ----------- 
 Restructuring 
                                      ----------  ----------  ----------  --------  ----------- 
 - corporate                              31,038      46,485     172,013    20,004      269,540 
                                      ----------  ----------  ----------  --------  ----------- 
 - SMEs                                   28,003      48,419     204,986    18,518      299,926 
                                      ----------  ----------  ----------  --------  ----------- 
 - retail housing                            594       7,601     318,205     8,850      335,250 
                                      ----------  ----------  ----------  --------  ----------- 
 - retail other                              224       1,804     167,249     7,089      176,366 
                                      ----------  ----------  ----------  --------  ----------- 
 Recoveries 
                                      ----------  ----------  ----------  --------  ----------- 
 - corporate                                   -           -      82,246    18,036      100,282 
                                      ----------  ----------  ----------  --------  ----------- 
 - SMEs                                        -           -     370,734    75,028      445,762 
                                      ----------  ----------  ----------  --------  ----------- 
 - retail housing                              -           -     712,866   174,491      887,357 
                                      ----------  ----------  ----------  --------  ----------- 
 - retail other                              169          18     509,392   167,295      676,874 
                                      ----------  ----------  ----------  --------  ----------- 
 International banking services           71,182      48,661      10,172       209      130,224 
                                      ----------  ----------  ----------  --------  ----------- 
 Wealth management                        16,589      13,449       1,921       974       32,933 
                                      ----------  ----------  ----------  --------  ----------- 
                                       6,524,224   2,128,637   2,937,478   611,973   12,202,312 
                                      ==========  ==========  ==========  ========  =========== 
 
 
 Residual fair value adjustment     Stage      Stage      Stage       POCI       Total 
  on initial recognition               1          2          3 
 31 March 2020 
 By business line                   EUR000     EUR000     EUR000     EUR000     EUR000 
                                  ---------  ---------  ---------  ---------  ---------- 
 Corporate                         (19,460)      (926)      1,237      (304)    (19,453) 
                                  ---------  ---------  ---------  ---------  ---------- 
 Global corporate                  (10,771)    (5,089)        401      (547)    (16,006) 
                                  ---------  ---------  ---------  ---------  ---------- 
 SMEs                              (11,447)    (3,998)      (108)      (687)    (16,240) 
                                  ---------  ---------  ---------  ---------  ---------- 
 Retail 
                                  ---------  ---------  ---------  ---------  ---------- 
 - housing                         (33,490)    (6,397)      (160)      (415)    (40,462) 
                                  ---------  ---------  ---------  ---------  ---------- 
 - consumer, credit cards and 
  other                               1,321        227        185      (202)       1,531 
                                  ---------  ---------  ---------  ---------  ---------- 
 Restructuring 
                                  ---------  ---------  ---------  ---------  ---------- 
 - corporate                             16    (1,403)    (1,142)      (128)     (2,657) 
                                  ---------  ---------  ---------  ---------  ---------- 
 - SMEs                                (96)      (578)    (2,321)    (1,271)     (4,266) 
                                  ---------  ---------  ---------  ---------  ---------- 
 - retail housing                         -       (33)    (2,002)      (843)     (2,878) 
                                  ---------  ---------  ---------  ---------  ---------- 
 - retail other                           -         21    (1,172)    (1,426)     (2,577) 
                                  ---------  ---------  ---------  ---------  ---------- 
 Recoveries 
                                  ---------  ---------  ---------  ---------  ---------- 
 - corporate                              -          -      (277)    (2,394)     (2,671) 
                                  ---------  ---------  ---------  ---------  ---------- 
 - SMEs                                   -          -    (2,660)   (13,648)    (16,308) 
                                  ---------  ---------  ---------  ---------  ---------- 
 - retail housing                         -          -    (3,606)   (33,747)    (37,353) 
                                  ---------  ---------  ---------  ---------  ---------- 
 - retail other                           -          -    (4,463)   (32,710)    (37,173) 
                                  ---------  ---------  ---------  ---------  ---------- 
 International banking services       (315)    (1,008)       (19)          -     (1,342) 
                                  ---------  ---------  ---------  ---------  ---------- 
 Wealth management                  (1,057)    (1,410)      (106)          -     (2,573) 
                                  ---------  ---------  ---------  ---------  ---------- 
                                   (75,299)   (20,594)   (16,213)   (88,322)   (200,428) 
                                  =========  =========  =========  =========  ========== 
 
 
 Gross loans at amortised cost           Stage       Stage       Stage      POCI        Total 
  after residual fair value                1           2           3 
  adjustment on initial recognition 
 31 March 2020 
 By business line                       EUR000      EUR000      EUR000     EUR000      EUR000 
                                      ----------  ----------  ----------  --------  ------------ 
                                                                             40,38      1,978,85 
 Corporate                             1,527,260     353,530      57,682         2             4 
                                      ----------  ----------  ----------  --------  ------------ 
 Global corporate                      1,418,623     356,788     145,057    36,320   1 , 956,788 
                                      ----------  ----------  ----------  --------  ------------ 
                                                                             11,66      1,128,08 
 SMEs                                    755,335     326,904      34,175         7             1 
                                      ----------  ----------  ----------  --------  ------------ 
 Retail 
                                      ----------  ----------  ----------  --------  ------------ 
 - housing                             2,047,663     637,599     102,525    11,647     2,799,434 
                                      ----------  ----------  ----------  --------  ------------ 
 - consumer, credit cards and 
  other                                  553,697     271,196      49,810    19,308       894,011 
                                      ----------  ----------  ----------  --------  ------------ 
 Restructuring 
                                      ----------  ----------  ----------  --------  ------------ 
 - corporate                              31,054      45,082     170,871    19,876       266,883 
                                      ----------  ----------  ----------  --------  ------------ 
 - SMEs                                   27,907      47,841     202,665    17,247       295,660 
                                      ----------  ----------  ----------  --------  ------------ 
 - retail housing                            594       7,568     316,203     8,007       332,372 
                                      ----------  ----------  ----------  --------  ------------ 
 - retail other                              224       1,825     166,077     5,663       173,789 
                                      ----------  ----------  ----------  --------  ------------ 
 Recoveries 
                                      ----------  ----------  ----------  --------  ------------ 
 - corporate                                   -           -      81,969    15,642        97,611 
                                      ----------  ----------  ----------  --------  ------------ 
 - SMEs                                        -           -     368,074    61,380       429,454 
                                      ----------  ----------  ----------  --------  ------------ 
 - retail housing                              -           -     709,260   140,744       850,004 
                                      ----------  ----------  ----------  --------  ------------ 
 - retail other                              169          18     504,929   134,585       639,701 
                                      ----------  ----------  ----------  --------  ------------ 
 International banking services           70,867      47,653      10,153       209       128,882 
                                      ----------  ----------  ----------  --------  ------------ 
 Wealth management                        15,532      12,039       1,815       974        30,360 
                                      ----------  ----------  ----------  --------  ------------ 
                                       6,448,925   2,108,043   2,921,265   523,651    12,001,884 
                                      ==========  ==========  ==========  ========  ============ 
 
 
 31 December 2019                        Stage       Stage       Stage       POCI       Total 
                                           1           2           3 
                                        EUR000      EUR000      EUR000      EUR000      EUR000 
                                      ----------  ----------  ----------  ---------  ----------- 
 Gross loans at amortised cost 
  before residual fair value 
  adjustment on initial recognition    7,020,377   1,523,823   3,038,733    627,212   12,210,145 
                                      ----------  ----------  ----------  ---------  ----------- 
 Residual fair value adjustment 
  on initial recognition                (75,508)    (20,455)    (16,516)   (89,520)    (201,999) 
                                      ----------  ----------  ----------  ---------  ----------- 
 Gross loans at amortised cost 
  after residual fair value 
  adjustment on initial recognition    6,944,869   1,503,368   3,022,217    537,692   12,008,146 
                                      ==========  ==========  ==========  =========  =========== 
 
 
 Gross loans at amortised cost           Stage       Stage       Stage      POCI       Total 
  before residual fair value               1           2           3 
  adjustment on initial recognition 
 31 December 2019 
    By business line                    EUR000      EUR000      EUR000     EUR000      EUR000 
                                      ----------  ----------  ----------  --------  ----------- 
    Corporate                          1,643,073     248,464      60,676    40,814    1,993,027 
                                      ----------  ----------  ----------  --------  ----------- 
    Global corporate                   1,467,004     263,296     149,464    36,327    1,916,091 
                                      ----------  ----------  ----------  --------  ----------- 
    SMEs                                 849,347     226,351      40,463    10,970    1,127,131 
                                      ----------  ----------  ----------  --------  ----------- 
    Retail 
                                      ----------  ----------  ----------  --------  ----------- 
    - housing                          2,237,619     435,853     149,257    11,682    2,834,411 
                                      ----------  ----------  ----------  --------  ----------- 
    - consumer, credit cards and 
     other                               644,345     169,440      60,826    19,398      894,009 
                                      ----------  ----------  ----------  --------  ----------- 
    Restructuring 
                                      ----------  ----------  ----------  --------  ----------- 
    - corporate                           32,992      61,896     198,152    30,630      323,670 
                                      ----------  ----------  ----------  --------  ----------- 
    - SMEs                                49,279      55,902     195,681    21,422      322,284 
                                      ----------  ----------  ----------  --------  ----------- 
    - retail housing                       2,613       3,881     336,931    10,168      353,593 
                                      ----------  ----------  ----------  --------  ----------- 
    - retail other                           430         607     173,213     7,518      181,768 
                                      ----------  ----------  ----------  --------  ----------- 
    Recoveries 
                                      ----------  ----------  ----------  --------  ----------- 
    - corporate                                -           -      74,899    18,400       93,299 
                                      ----------  ----------  ----------  --------  ----------- 
    - SMEs                                     -           -     374,671    74,888      449,559 
                                      ----------  ----------  ----------  --------  ----------- 
    - retail housing                           -           -     706,060   176,251      882,311 
                                      ----------  ----------  ----------  --------  ----------- 
    - retail other                           216           -     503,408   167,163      670,787 
                                      ----------  ----------  ----------  --------  ----------- 
    International banking services        76,253      45,300      12,805       582      134,940 
                                      ----------  ----------  ----------  --------  ----------- 
    Wealth management                     17,206      12,833       2,227       999       33,265 
                                      ----------  ----------  ----------  --------  ----------- 
                                       7,020,377   1,523,823   3,038,733   627,212   12,210,145 
                                      ==========  ==========  ==========  ========  =========== 
 
 
 Residual fair value adjustment        Stage      Stage      Stage       POCI       Total 
  on initial recognition                  1          2          3 
 31 December 2019 
    By business line                   EUR000     EUR000     EUR000     EUR000     EUR000 
                                     ---------  ---------  ---------  ---------  ---------- 
    Corporate                         (18,187)      (963)      1,241      (303)    (18,212) 
                                     ---------  ---------  ---------  ---------  ---------- 
    Global corporate                  (10,924)    (4,871)          -      (547)    (16,342) 
                                     ---------  ---------  ---------  ---------  ---------- 
    SMEs                              (11,522)    (4,374)      (244)      (687)    (16,827) 
                                     ---------  ---------  ---------  ---------  ---------- 
    Retail 
                                     ---------  ---------  ---------  ---------  ---------- 
    - housing                         (35,575)    (5,653)      (237)      (259)    (41,724) 
                                     ---------  ---------  ---------  ---------  ---------- 
    - consumer, credit cards and 
     other                               2,303      (377)         64      (155)       1,835 
                                     ---------  ---------  ---------  ---------  ---------- 
    Restructuring 
                                     ---------  ---------  ---------  ---------  ---------- 
    - corporate                          (113)    (1,351)      (833)      (248)     (2,545) 
                                     ---------  ---------  ---------  ---------  ---------- 
    - SMEs                                (86)      (557)    (2,266)    (2,098)     (5,007) 
                                     ---------  ---------  ---------  ---------  ---------- 
    - retail housing                       (9)       (15)    (2,039)      (996)     (3,059) 
                                     ---------  ---------  ---------  ---------  ---------- 
    - retail other                           -          -    (1,134)    (1,589)     (2,723) 
                                     ---------  ---------  ---------  ---------  ---------- 
    Recoveries 
                                     ---------  ---------  ---------  ---------  ---------- 
    - corporate                              -          -      (262)    (2,430)     (2,692) 
                                     ---------  ---------  ---------  ---------  ---------- 
    - SMEs                                   -          -    (2,625)   (13,356)    (15,981) 
                                     ---------  ---------  ---------  ---------  ---------- 
    - retail housing                         -          -    (3,668)   (33,986)    (37,654) 
                                     ---------  ---------  ---------  ---------  ---------- 
    - retail other                           -          -    (4,390)   (32,866)    (37,256) 
                                     ---------  ---------  ---------  ---------  ---------- 
    International banking services       (288)      (983)       (17)          -     (1,288) 
                                     ---------  ---------  ---------  ---------  ---------- 
    Wealth management                  (1,107)    (1,311)      (106)          -     (2,524) 
                                     ---------  ---------  ---------  ---------  ---------- 
                                      (75,508)   (20,455)   (16,516)   (89,520)   (201,999) 
                                     =========  =========  =========  =========  ========== 
 
 
 Gross loans at amortised cost           Stage       Stage       Stage      POCI       Total 
  after residual fair value                1           2           3 
  adjustment on initial recognition 
 31 December 2019 
    By business line                    EUR000      EUR000      EUR000     EUR000      EUR000 
                                      ----------  ----------  ----------  --------  ----------- 
    Corporate                          1,624,886     247,501      61,917    40,511    1,974,815 
                                      ----------  ----------  ----------  --------  ----------- 
    Global corporate                   1,456,080     258,425     149,464    35,780    1,899,749 
                                      ----------  ----------  ----------  --------  ----------- 
    SMEs                                 837,825     221,977      40,219    10,283    1,110,304 
                                      ----------  ----------  ----------  --------  ----------- 
    Retail 
                                      ----------  ----------  ----------  --------  ----------- 
    - housing                          2,202,044     430,200     149,020    11,423    2,792,687 
                                      ----------  ----------  ----------  --------  ----------- 
    - consumer, credit cards and 
     other                               646,648     169,063      60,890    19,243      895,844 
                                      ----------  ----------  ----------  --------  ----------- 
    Restructuring 
                                      ----------  ----------  ----------  --------  ----------- 
    - corporate                           32,879      60,545     197,319    30,382      321,125 
                                      ----------  ----------  ----------  --------  ----------- 
    - SMEs                                49,193      55,345     193,415    19,324      317,277 
                                      ----------  ----------  ----------  --------  ----------- 
    - retail housing                       2,604       3,866     334,892     9,172      350,534 
                                      ----------  ----------  ----------  --------  ----------- 
    - retail other                           430         607     172,079     5,929      179,045 
                                      ----------  ----------  ----------  --------  ----------- 
    Recoveries 
                                      ----------  ----------  ----------  --------  ----------- 
    - corporate                                -           -      74,637    15,970       90,607 
                                      ----------  ----------  ----------  --------  ----------- 
    - SMEs                                     -           -     372,046    61,532      433,578 
                                      ----------  ----------  ----------  --------  ----------- 
    - retail housing                           -           -     702,392   142,265      844,657 
                                      ----------  ----------  ----------  --------  ----------- 
    - retail other                           216           -     499,018   134,297      633,531 
                                      ----------  ----------  ----------  --------  ----------- 
    International banking services        75,965      44,317      12,788       582      133,652 
                                      ----------  ----------  ----------  --------  ----------- 
    Wealth management                     16,099      11,522       2,121       999       30,741 
                                      ----------  ----------  ----------  --------  ----------- 
                                       6,944,869   1,503,368   3,022,217   537,692   12,008,146 
                                      ==========  ==========  ==========  ========  =========== 
 

The following table presents the Group's loans and advances to customers at amortised cost before residual fair value adjustment on initial recognition by staging and geographical analysis.

 
 31 March 2020        Stage       Stage       Stage      POCI       Total 
                        1           2           3 
                     EUR000      EUR000      EUR000     EUR000      EUR000 
                   ----------  ----------  ----------  --------  ----------- 
 Cyprus             6,523,507   2,128,637   2,863,144   611,973   12,127,261 
                   ----------  ----------  ----------  --------  ----------- 
 Other countries          717           -      74,334         -       75,051 
                   ----------  ----------  ----------  --------  ----------- 
                    6,524,224   2,128,637   2,937,478   611,973   12,202,312 
                   ==========  ==========  ==========  ========  =========== 
 
 
 31 December 2019      Stage       Stage       Stage      POCI       Total 
                         1           2           3 
                      EUR000      EUR000      EUR000     EUR000      EUR000 
                    ----------  ----------  ----------  --------  ----------- 
 Cyprus              7,019,591   1,523,823   2,953,734   627,212   12,124,360 
                    ----------  ----------  ----------  --------  ----------- 
 Other countries           786           -      84,999         -       85,785 
                    ----------  ----------  ----------  --------  ----------- 
                     7,020,377   1,523,823   3,038,733   627,212   12,210,145 
                    ==========  ==========  ==========  ========  =========== 
 

Loans and advances to customers classified as held for sale

The following tables present the Group's loans and advances to customers at amortised cost classified as held for sale by staging and by business line concentration.

 
 31 March 2020                            Stage    Stage     Stage     POCI      Total 
                                             1        2        3 
                                          EUR000   EUR000   EUR000    EUR000     EUR000 
                                         -------  -------  --------  --------  --------- 
    Gross loans at amortised cost 
     before residual fair value 
     adjustment on initial recognition        25      929   147,580    29,896    178,430 
                                         -------  -------  --------  --------  --------- 
    Residual fair value adjustment 
     on initial recognition                    -       12   (3,250)   (7,503)   (10,741) 
                                         -------  -------  --------  --------  --------- 
    Gross loans at amortised cost 
     after residual fair value 
     adjustment on initial recognition        25      941   144,330    22,393    167,689 
                                         =======  =======  ========  ========  ========= 
 
 
 Gross loans at amortised cost         Stage    Stage     Stage     POCI     Total 
  before residual fair value              1        2        3 
  adjustment on initial recognition 
 31 March 2020 
 By business line                      EUR000   EUR000   EUR000    EUR000   EUR000 
                                      -------  -------  --------  -------  -------- 
    Corporate                               -      360         -        -       360 
                                      -------  -------  --------  -------  -------- 
    SMEs                                    -        -         -        3         3 
                                      -------  -------  --------  -------  -------- 
    Retail 
                                      -------  -------  --------  -------  -------- 
    - consumer, credit cards and 
     other                                  -        -        18        -        18 
                                      -------  -------  --------  -------  -------- 
    Restructuring 
                                      -------  -------  --------  -------  -------- 
    - corporate                            20      569     4,742      982     6,313 
                                      -------  -------  --------  -------  -------- 
    - SMEs                                  5        -       960      204     1,169 
                                      -------  -------  --------  -------  -------- 
    - retail housing                        -        -        23        -        23 
                                      -------  -------  --------  -------  -------- 
    - retail other                          -        -     5,774    1,308     7,082 
                                      -------  -------  --------  -------  -------- 
    Recoveries 
                                      -------  -------  --------  -------  -------- 
    - corporate                             -        -    14,437    3,780    18,217 
                                      -------  -------  --------  -------  -------- 
    - SMEs                                  -        -    16,771    6,336    23,107 
                                      -------  -------  --------  -------  -------- 
    - retail housing                        -        -     4,677    1,182     5,859 
                                      -------  -------  --------  -------  -------- 
    - retail other                          -        -   100,159   16,046   116,205 
                                      -------  -------  --------  -------  -------- 
    International banking services          -        -        19       55        74 
                                      -------  -------  --------  -------  -------- 
                                           25      929   147,580   29,896   178,430 
                                      =======  =======  ========  =======  ======== 
 

Loans and advances to customers classified as held for sale (continued)

 
 Residual fair value adjustment       Stage    Stage     Stage     POCI      Total 
  on initial recognition                 1        2        3 
 31 March 2020 
 By business line                     EUR000   EUR000   EUR000    EUR000     EUR000 
                                     -------  -------  --------  --------  --------- 
    Corporate                              -        -         1         -          1 
                                     -------  -------  --------  --------  --------- 
    Retail 
                                     -------  -------  --------  --------  --------- 
    - consumer, credit cards and 
     other                                 -        -       (1)         -        (1) 
                                     -------  -------  --------  --------  --------- 
    Restructuring 
                                     -------  -------  --------  --------  --------- 
    - corporate                            -       12       (2)      (99)       (89) 
                                     -------  -------  --------  --------  --------- 
    - SMEs                                 -        -         -       (2)        (2) 
                                     -------  -------  --------  --------  --------- 
    - retail housing                       -        -       (1)         -        (1) 
                                     -------  -------  --------  --------  --------- 
    - retail other                         -        -      (31)     (179)      (210) 
                                     -------  -------  --------  --------  --------- 
    Recoveries 
                                     -------  -------  --------  --------  --------- 
    - corporate                            -        -     (213)     (638)      (851) 
                                     -------  -------  --------  --------  --------- 
    - SMEs                                 -        -     (357)     (951)    (1,308) 
                                     -------  -------  --------  --------  --------- 
    - retail housing                       -        -     (211)     (370)      (581) 
                                     -------  -------  --------  --------  --------- 
    - retail other                         -        -   (2,435)   (5,258)    (7,693) 
                                     -------  -------  --------  --------  --------- 
    International banking services         -        -         -       (6)        (6) 
                                     -------  -------  --------  --------  --------- 
                                           -       12   (3,250)   (7,503)   (10,741) 
                                     =======  =======  ========  ========  ========= 
 
 
 Gross loans at amortised cost         Stage    Stage     Stage     POCI     Total 
  after residual fair value               1        2        3 
  adjustment on initial recognition 
 31 March 2020 
 By business line                      EUR000   EUR000   EUR000    EUR000   EUR000 
                                      -------  -------  --------  -------  -------- 
    Corporate                               -      360         1        -       361 
                                      -------  -------  --------  -------  -------- 
    SMEs                                    -        -         -        3         3 
                                      -------  -------  --------  -------  -------- 
    Retail 
                                      -------  -------  --------  -------  -------- 
    - consumer, credit cards and 
     other                                  -        -        17        -        17 
                                      -------  -------  --------  -------  -------- 
    Restructuring 
                                      -------  -------  --------  -------  -------- 
    - corporate                            20      581     4,740      883     6,224 
                                      -------  -------  --------  -------  -------- 
    - SMEs                                  5        -       960      202     1,167 
                                      -------  -------  --------  -------  -------- 
    - retail housing                        -        -        22        -        22 
                                      -------  -------  --------  -------  -------- 
    - retail other                          -        -     5,743    1,129     6,872 
                                      -------  -------  --------  -------  -------- 
    Recoveries 
                                      -------  -------  --------  -------  -------- 
    - corporate                             -        -    14,224    3,142    17,366 
                                      -------  -------  --------  -------  -------- 
    - SMEs                                  -        -    16,414    5,385    21,799 
                                      -------  -------  --------  -------  -------- 
    - retail housing                        -        -     4,466      812     5,278 
                                      -------  -------  --------  -------  -------- 
    - retail other                          -        -    97,724   10,788   108,512 
                                      -------  -------  --------  -------  -------- 
    International banking services          -        -        19       49        68 
                                      -------  -------  --------  -------  -------- 
                                           25      941   144,330   22,393   167,689 
                                      =======  =======  ========  =======  ======== 
 

Loans and advances to customers classified as held for sale (continued)

 
 31 December 2019                         Stage    Stage     Stage     POCI      Total 
                                             1        2        3 
                                          EUR000   EUR000   EUR000    EUR000     EUR000 
                                         -------  -------  --------  --------  --------- 
    Gross loans at amortised cost 
     before residual fair value 
     adjustment on initial recognition       176      807   153,608    30,373    184,964 
                                         -------  -------  --------  --------  --------- 
    Residual fair value adjustment 
     on initial recognition                    -       13   (3,402)   (7,694)   (11,083) 
                                         -------  -------  --------  --------  --------- 
    Gross loans at amortised cost 
     after residual fair value 
     adjustment on initial recognition       176      820   150,206    22,679    173,881 
                                         =======  =======  ========  ========  ========= 
 
 
 Gross loans at amortised cost         Stage    Stage     Stage     POCI     Total 
  before residual fair value              1        2        3 
  adjustment on initial recognition 
 31 December 2019 
 By business line                      EUR000   EUR000   EUR000    EUR000   EUR000 
                                      -------  -------  --------  -------  -------- 
    Corporate                               -      360       350        -       710 
                                      -------  -------  --------  -------  -------- 
    SMEs                                    -        -         2        3         5 
                                      -------  -------  --------  -------  -------- 
    Retail 
                                      -------  -------  --------  -------  -------- 
    - consumer, credit cards and 
     other                                139       47       144        -       330 
                                      -------  -------  --------  -------  -------- 
    Restructuring 
                                      -------  -------  --------  -------  -------- 
    - corporate                            20      397     6,164    1,125     7,706 
                                      -------  -------  --------  -------  -------- 
    - SMEs                                  7        1       952      197     1,157 
                                      -------  -------  --------  -------  -------- 
    - retail housing                        4        -     1,128       10     1,142 
                                      -------  -------  --------  -------  -------- 
    - retail other                          6        2    37,281    4,707    41,996 
                                      -------  -------  --------  -------  -------- 
    Recoveries 
                                      -------  -------  --------  -------  -------- 
    - corporate                             -        -    14,757    3,736    18,493 
                                      -------  -------  --------  -------  -------- 
    - SMEs                                  -        -    15,749    6,248    21,997 
                                      -------  -------  --------  -------  -------- 
    - retail housing                        -        -     4,154    1,162     5,316 
                                      -------  -------  --------  -------  -------- 
    - retail other                          -        -    72,908   13,131    86,039 
                                      -------  -------  --------  -------  -------- 
    International banking services          -        -        19       54        73 
                                      -------  -------  --------  -------  -------- 
                                          176      807   153,608   30,373   184,964 
                                      =======  =======  ========  =======  ======== 
 
 
 Residual fair value adjustment       Stage    Stage     Stage     POCI      Total 
  on initial recognition                 1        2        3 
 31 December 2019 
 By Business line                     EUR000   EUR000   EUR000    EUR000     EUR000 
                                     -------  -------  --------  --------  --------- 
    Restructuring 
                                     -------  -------  --------  --------  --------- 
    - corporate                            -       13       (2)      (99)       (88) 
                                     -------  -------  --------  --------  --------- 
    - SMEs                                 -        -         -       (2)        (2) 
                                     -------  -------  --------  --------  --------- 
    - retail housing                       -        -       (9)       (6)       (15) 
                                     -------  -------  --------  --------  --------- 
    - retail other                         -        -     (732)   (1,152)    (1,884) 
                                     -------  -------  --------  --------  --------- 
    Recoveries 
                                     -------  -------  --------  --------  --------- 
    - corporate                            -        -     (214)     (639)      (853) 
                                     -------  -------  --------  --------  --------- 
    - SMEs                                 -        -     (357)     (949)    (1,306) 
                                     -------  -------  --------  --------  --------- 
    - retail housing                       -        -     (200)     (364)      (564) 
                                     -------  -------  --------  --------  --------- 
    - retail other                         -        -   (1,888)   (4,477)    (6,365) 
                                     -------  -------  --------  --------  --------- 
    International banking services         -        -         -       (6)        (6) 
                                     -------  -------  --------  --------  --------- 
                                           -       13   (3,402)   (7,694)   (11,083) 
                                     =======  =======  ========  ========  ========= 
 

Loans and advances to customers classified as held for sale (continued)

 
 Gross loans at amortised cost         Stage    Stage     Stage     POCI     Total 
  after residual fair value               1        2        3 
  adjustment on initial recognition 
 31 December 2019 
 By Business line                      EUR000   EUR000   EUR000    EUR000   EUR000 
                                      -------  -------  --------  -------  -------- 
    Corporate                               -      360       350        -       710 
                                      -------  -------  --------  -------  -------- 
    SMEs                                    -        -         2        3         5 
                                      -------  -------  --------  -------  -------- 
    Retail 
                                      -------  -------  --------  -------  -------- 
    - consumer, credit cards and 
     other                                139       47       144        -       330 
                                      -------  -------  --------  -------  -------- 
    Restructuring 
                                      -------  -------  --------  -------  -------- 
    - corporate                            20      410     6,162    1,026     7,618 
                                      -------  -------  --------  -------  -------- 
    - SMEs                                  7        1       952      195     1,155 
                                      -------  -------  --------  -------  -------- 
    - retail housing                        4        -     1,119        4     1,127 
                                      -------  -------  --------  -------  -------- 
    - retail other                          6        2    36,549    3,555    40,112 
                                      -------  -------  --------  -------  -------- 
    Recoveries 
                                      -------  -------  --------  -------  -------- 
    - corporate                             -        -    14,543    3,097    17,640 
                                      -------  -------  --------  -------  -------- 
    - SMEs                                  -        -    15,392    5,299    20,691 
                                      -------  -------  --------  -------  -------- 
    - retail housing                        -        -     3,954      798     4,752 
                                      -------  -------  --------  -------  -------- 
    - retail other                          -        -    71,020    8,654    79,674 
                                      -------  -------  --------  -------  -------- 
    International banking services          -        -        19       48        67 
                                      -------  -------  --------  -------  -------- 
                                          176      820   150,206   22,679   173,881 
                                      =======  =======  ========  =======  ======== 
 

The following table presents the staging of the Group's gross loans and advances to customers at amortised cost before residual fair value adjustment on initial recognition classified as held for sale as at 31 March 2020 and 31 December 2019 by geographical analysis:

 
 31 March 2020    Stage    Stage     Stage     POCI     Total 
                     1        2        3 
                  EUR000   EUR000   EUR000    EUR000   EUR000 
                 -------  -------  --------  -------  -------- 
 Cyprus               25      929   147,580   29,896   178,430 
                 -------  -------  --------  -------  -------- 
                      25      929   147,580   29,896   178,430 
                 =======  =======  ========  =======  ======== 
 
 
 31 December 2019    Stage    Stage     Stage     POCI     Total 
                        1        2        3 
                     EUR000   EUR000   EUR000    EUR000   EUR000 
                    -------  -------  --------  -------  -------- 
 Cyprus                 176      807   153,608   30,373   184,964 
                    -------  -------  --------  -------  -------- 
                        176      807   153,608   30,373   184,964 
                    =======  =======  ========  =======  ======== 
 
   F.6         Credit losses to cover credit risk on loans and advances to customers 
 
                                                   Three months ended 
                                                        31 March 
                                                    2020        2019 
                                                 ----------  --------- 
                                                   EUR000      EUR000 
                                                 ----------  --------- 
 Impairment loss net of reversals on loans and 
  advances to customers                              65,569     69,798 
                                                 ----------  --------- 
 Recoveries of loans and advances to customers 
  previously written off                            (7,536)    (8,302) 
                                                 ----------  --------- 
 Changes in expected cash flows                       6,691      (179) 
                                                 ----------  --------- 
 Financial guarantees and commitments                 (922)    (1,495) 
                                                 ----------  --------- 
                                                     63,802     59,822 
                                                 ==========  ========= 
 

The movement in ECL of loans and advances, including the loans and advances to customers held for sale, and the closing balance analysis by staging, is as follows:

 
 31 March 2020                               Cyprus     Other countries     Total 
                                             EUR000         EUR000         EUR000 
                                           ----------  ----------------  ---------- 
 1 January                                  1,742,103            61,447   1,803,550 
                                           ----------  ----------------  ---------- 
 Foreign exchange and other adjustments         1,913           (3,366)     (1,453) 
                                           ----------  ----------------  ---------- 
 Write offs                                  (42,589)           (8,888)    (51,477) 
                                           ----------  ----------------  ---------- 
 Interest provided not recognised in the 
  income statement                             24,464           (4,207)      20,257 
                                           ----------  ----------------  ---------- 
 Charge for the period                         56,914             8,655      65,569 
                                           ----------  ----------------  ---------- 
 31 March                                   1,782,805            53,641   1,836,446 
                                           ==========  ================  ========== 
 Stage 1                                       25,422                 -      25,422 
                                           ----------  ----------------  ---------- 
 Stage 2                                       44,392                 -      44,392 
                                           ----------  ----------------  ---------- 
 Stage 3                                    1,502,448           53,64 1   1,556,089 
                                           ----------  ----------------  ---------- 
 POCI                                         210,543                 -     210,543 
                                           ----------  ----------------  ---------- 
 Total                                      1,782,805            53,641   1,836,446 
                                           ==========  ================  ========== 
 
 
 31 March 20 19                              Cyprus     Other countries     Total 
                                             EUR000         EUR000          EUR000 
                                           ----------  ----------------  ----------- 
 1 January                                  3,315,259           146,746    3,462,005 
                                           ----------  ----------------  ----------- 
 Foreign exchange and other adjustments         1,719             3,489        5,208 
                                           ----------  ----------------  ----------- 
 Write offs                                 (104,071)             2,123    (101,948) 
                                           ----------  ----------------  ----------- 
 Interest provided not recognised in the 
  income statement                             41,058             2,243       43,301 
                                           ----------  ----------------  ----------- 
 Charge for the period                         68,151             1,647       69,798 
                                           ----------  ----------------  ----------- 
 31 March                                   3,322,116           156,248   3, 478,364 
                                           ==========  ================  =========== 
 Stage 1                                       30,087                 3       30,090 
                                           ----------  ----------------  ----------- 
 Stage 2                                       57,531                 -       57,531 
                                           ----------  ----------------  ----------- 
 Stage 3                                    2,805,551           156,245    2,961,796 
                                           ----------  ----------------  ----------- 
 POCI                                         428,947                 -      428,947 
                                           ----------  ----------------  ----------- 
 Total                                      3,322,116           156,248   3, 478,364 
                                           ==========  ================  =========== 
 

The impairment loss net of reversals on loans and advances to customers in Cyprus , including the loans and advances to customers held for sale, by staging for the period is presented in the table below:

 
             Three months ended 
                  31 March 
              2020       2019 
           ---------  ---------- 
             EUR000     EUR000 
           ---------  ---------- 
 Stage 1      11,812     (4,050) 
           ---------  ---------- 
 Stage 2      10,220       2,449 
           ---------  ---------- 
 Stage 3      34,882      69,752 
           ---------  ---------- 
              56,914      68,151 
           =========  ========== 
 

The impairment loss net of reversal on loans and advances to customers in ' ther countries' for the periods ended 31 March 2020 and 31 March 2019 relates to Stage 3 loans and advances to customers.

The credit losses of loans and advances to customers include credit losses relating to loans and advances to customers classified as held for sale. Their balance by staging and geographical analysis is presented in the table below:

 
 31 March 20 20           Stage    Stage    Stage 3    POCI     Total 
                             1        2 
                          EUR000   EUR000   EUR000    EUR000   EUR000 
                         -------  -------  --------  -------  -------- 
 Cyprus                        4      139   126,442   17,404   143,989 
                         -------  -------  --------  -------  -------- 
                               4      139   126,442   17,404   143,989 
                         =======  =======  ========  =======  ======== 
 Collectively assessed         4      139   126,442   17,404   143,989 
                         =======  =======  ========  =======  ======== 
 
 
 31 March 2019            Stage    Stage      Stage      POCI       Total 
                             1        2         3 
                          EUR000   EUR000    EUR000     EUR000     EUR000 
                         -------  -------  ----------  --------  ---------- 
 Cyprus                    8,167   26,381   1,306,685   192,034   1,533,267 
                         -------  -------  ----------  --------  ---------- 
 Other countries               -        -      52,531         -      52,531 
                         -------  -------  ----------  --------  ---------- 
                           8,167   26,381   1,359,216   192,034   1,585,798 
                         =======  =======  ==========  ========  ========== 
 Collectively assessed     8,167   26,381   1,359,216   192,034   1,585,798 
                         =======  =======  ==========  ========  ========== 
 

The above tables do not include the residual fair value adjustments on initial recognition of loans acquired from Laiki Bank as this forms part of the gross carrying amount and ECL on financial guarantees which are part of other liabilities on the balance sheet.

During the three months ended 31 March 2020 the total non--contractual write--offs recorded by the Group amounted to EUR52,124 thousand (three months ended 31 March 2019: EUR56,244 thousand).

Assumptions have been made about the future changes in property values, as well as the timing for the realisation of the collateral, taxes and expenses on the repossession and subsequent sale of the collateral as well as any other applicable haircuts. Indexation has been used to estimate updated market values of properties, while assumptions were made on the basis of a macroeconomic scenario for future changes in property values.

At 31 March 2020 the weighted average haircut (including liquidity haircut and selling expenses) used in the collectively assessed provision calculation for loans and advances to customers excluding those classified as held for sale is c.32% under the baseline scenario (31 December 2019: c.32%, excluding those classified as held for sale).

The timing of recovery from real estate collaterals used in the collectively assessed provision calculation for loans and advances to customers has been estimated to be on average seven years under the baseline scenario (31 December 2019: average seven years), excluding those classified as held for sale.

For the calculation of individually assessed allowances for ECL, the timing of recovery of collaterals as well as the haircuts used are based on the specific facts and circumstances of each case.

For Stage 3 customers, the calculation of individually assessed allowances for ECL is the weighted average of three scenarios; base, adverse and favourable. The base scenario focuses on the following variables, which are based on the specific facts and circumstances of each customer: the operational cash flows, the timing of recovery of collaterals and the haircuts from the realisation of collateral. The base scenario is used to derive additional scenarios for either better or worse cases. Under the adverse scenario operational cash flows are decreased by 50%, applied haircuts on real estate collateral are increased by 50% and the timing of recovery of collaterals is increased by one year with reference to the baseline scenario. Under the favourable scenario, applied haircuts are decreased by 5%, with no change in the recovery period with reference to the baseline scenario. Assumptions used in estimating expected future cash flows (including cash flows that may result from the realisation of collateral) reflect current and expected future economic conditions and are generally consistent with those used in the Stage 3 collectively assessed exposures. In the case of loans and advances to customers held for sale at 31 March 2020, the Group has taken into consideration the timing of expected sale and the estimated sale proceeds in determining the ECL. Amounts previously written off which are expected to be recovered through sale, are presented in 'Recoveries of loans and advances to customers previously written off'.

For the calculation of expected credit losses three scenarios were used; base, adverse and favourable with 50%, 30% and 20% probability respectively.

Any positive cumulative average future change in forecasted property values was capped to zero for the three months ended 31 March 2020 and the year 2019. This applies to all scenarios.

The above assumptions are also influenced by the ongoing regulatory dialogue BOC PCL maintains with its lead regulator, the ECB, and other regulatory guidance and interpretations issued by various regulatory and industry bodies such as the ECB and the EBA, which provide guidance and expectations as to relevant definitions and the treatment/classification of certain parameters/assumptions used in the estimation of allowance for ECL.

Any changes in these assumptions or differences between assumptions made and actual results could result in significant changes in the estimated amount of ECL of loans and advances to customers.

   F.7       Rescheduled loans and advances to customers 
 
                      Cyprus       Other        Total 
                                  countries 
    31 March 2020     EUR000       EUR000      EUR000 
                    ----------  -----------  ---------- 
    Stage 1            266,118          110     266,228 
                    ----------  -----------  ---------- 
    Stage 2            384,756            -     384,756 
                    ----------  -----------  ---------- 
    Stage 3          1,511,402       31,630   1,543,032 
                    ----------  -----------  ---------- 
    POCI               199,514            -     199,514 
                    ----------  -----------  ---------- 
                     2,361,790       31,740   2,393,530 
                    ==========  ===========  ========== 
 
 
 
    31 December 2019 
                       ----------  -------  ---------- 
    Stage 1               357,658      114     357,772 
                       ----------  -------  ---------- 
    Stage 2               299,448        -     299,448 
                       ----------  -------  ---------- 
    Stage 3             1,567,155   33,253   1,600,408 
                       ----------  -------  ---------- 
    POCI                  202,502        -     202,502 
                       ----------  -------  ---------- 
                        2,426,763   33,367   2,460,130 
                       ==========  =======  ========== 
 
   F.8         Credit risk disclosures 

According to the European Banking Authority's ( EBA) standards and European Central Bank's (ECB) Guidance to Banks on Non-Performing loans (which was published in March 2017), Non-Performing Exposures (NPEs) are defined as those exposures that satisfy one of the following conditions:

(i) The borrower is assessed as unlikely to pay its credit obligations in full without the realisation of the collateral, regardless of the existence of any past due amount or of the number of days past due.

(ii) Defaulted or impaired exposures as per the approach provided in the Capital Requirement Regulation (CRR), which would also trigger a default under specific credit adjustment, distress restructuring and obligor bankruptcy.

(iii) Material exposures as set by the Central Bank of Cyprus (CBC), which are more than 90 days past due.

(iv) Performing forborne exposures under probation for which additional forbearance measures are extended.

(v) Performing forborne exposures under probation that present more than 30 days past due within the probation period.

Exposures include all on and off balance sheet exposures, except those held for trading, and are categorised as such for their entire amount without taking into account the existence of collateral.

The following materiality criteria are applied:

-- When the problematic exposures of a customer that fulfil the NPE criteria set out above are greater than 20% of the gross carrying amount of all on balance sheet exposures of that customer, then the total customer exposure is classified as non-performing; otherwise only the problematic part of the exposure is classified as non-performing.

   --           Material arrears/excesses are defined as follows: 
   -    Retail exposures: Total arrears/excesses amount greater than EUR100 
   -    Exposures other than retail: Total arrears/excesses are greater than EUR500 

and the amount in arrears/excess in relation to the customer's total exposure is at least 1%.

NPEs may cease to be considered as non-performing only when all of the following conditions are met:

(i) The extension of forbearance measures does not lead to the recognition of impairment or default.

   (ii)        One year has passed since the forbearance measures were extended. 

(iii) Following the forbearance measures and according to the post-forbearance conditions, there is no past due amount or concerns regarding the full repayment of the exposure.

   (iv)       No unlikely-to-pay criteria exist for the debtor. 

(v) The debtor has made post-forbearance payments of a non-insignificant amount of capital (different capital thresholds exist according to the facility type).

The tables below present the analysis of loans and advances to customers in accordance with the EBA standards.

 
 31 March 2020          Gross loans and advances to customers           Accumulated impairment, accumulated negative 
                                                                          changes in fair value due to credit risk 
                                                                                       and provisions 
                     Group      Of which      Of which exposures      Accumulated   Of which      Of which exposures 
                     gross         NPEs         with forbearance      impairment,      NPEs              with 
                    customer                        measures          accumulated                forbearance measures 
                     loans                                             negative 
                      and                                               changes 
                    advances                                            in fair 
                                                                         value 
                                                                        due to 
                                                                        credit 
                                                                       risk and 
                                                                      provisions 
                  -----------  ----------  ------------------------  ------------  ----------  ----------------------- 
                                               Total      Of which                                 Total      Of which 
                                             exposures       NPEs                                exposures     on NPEs 
                                               with                                                with 
                                            forbearance                                         forbearance 
                                             measures                                            measures 
                  -----------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
                     EUR000      EUR000       EUR000       EUR000       EUR000       EUR000       EUR000       EUR000 
                  -----------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Loans and 
 advances to 
 customers 
                  -----------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 General 
  governments          59,836           -             -           -         3,382           -             -          - 
                  -----------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Other financial 
  corporations        128,053      23,376        18,561       2,347        16,215      10,059         1,761        498 
                  -----------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Non-financial 
  corporations      6,165,853   1,308,949     1,071,435     683,985       739,727     659,039       317,666    305,545 
                  -----------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Of which: Small 
  and 
  Medium sized 
  Enterprises(2) 
  (SMEs)            4,657,343   1,034,985       761,451     547,721       639,762     569,496       271,341    260,919 
                  -----------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Of which: 
  Commercial 
  real estate       4,232,700     809,082       733,482     444,405       453,140     389,145       204,944    195,944 
                  -----------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Non-financial 
 corporations 
 by sector 
                  -----------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Construction         803,219     246,618                                 146,545 
                  -----------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Wholesale and 
  retail 
  trade             1,305,630     368,880                                 189,470 
                  -----------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Accommodation 
  and food 
  service 
  activities        1,071,733      49,422                                  49,770 
                  -----------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Real estate 
  activities        1,254,196     271,669                                 137,152 
                  -----------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Manufacturing        443,596     107,195                                  64,716 
                  -----------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Other sectors      1,287,479     265,165                                 152,074 
                  -----------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Households         6,182,219   2,228,126     1,534,772   1,200,332     1,180,101   1,101,155       539,706    522,940 
                  -----------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Of which: 
  Residential 
  mortgage 
  loans(2)          4,801,399   1,753,585     1,255,187     977,790       863,266     796,618       411,335    397,954 
                  -----------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Of which: 
  Credit for 
  consumption(2)      767,775     278,185       174,632     147,680       164,223     160,013        74,046     71,833 
                  -----------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
                   12,535,961   3,560,451     2,624,768   1,886,664     1,939,425   1,770,253       859,133    828,983 
                  -----------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Loans and 
  advances to 
  customers as 
  held for 
  sale                178,430     177,467        42,889      42,869       154,730     154,596        37,041     37,038 
                  -----------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Total 
  on-balance 
  sheet            12,714,391   3,737,918     2,667,657   1,929,533     2,094,155   1,924,849       896,174    866,021 
                  ===========  ==========  ============  ==========  ============  ==========  ============  ========= 
 
 
                        Gross loans and advances to customers           Accumulated impairment, accumulated negative 
                                                                          changes in fair value due to credit risk 
                                                                                       and provisions 
                  Group gross   Of which      Of which exposures      Accumulated   Of which      Of which exposures 
                   customer        NPEs         with forbearance      impairment,      NPEs        with forbearance 
                     loans                          measures          accumulated                      measures 
                      and                                              negative 
                   advances                                             changes 
                                                                        in fair 
                                                                         value 
                                                                        due to 
                                                                        credit 
                                                                       risk and 
                                                                      provisions 
                 ------------  ----------  ------------------------  ------------  ----------  ----------------------- 
                                               Total      Of which                                 Total      Of which 
                                             exposures       NPEs                                exposures     on NPEs 
                                               with                                                with 
 31 December                                forbearance                                         forbearance 
 2019                                        measures                                            measures 
                 ------------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
                    EUR000       EUR000       EUR000       EUR000       EUR000       EUR000       EUR000       EUR000 
                 ------------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Loans and 
 advances to 
 customers 
                 ------------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 General 
  governments          56,921           1             -           -         3,389           -             -          - 
                 ------------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Other 
  financial 
  corporations        124,343      27,459        18,489       2,366        17,542      14,843         1,466        462 
                 ------------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Non-financial 
  corporations      6,271,155   1,382,074     1,216,902     737,602       753,848     686,025       348,577    337,290 
                 ------------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Of which: 
  Small and 
  Medium sized 
  Enterprises 
  (4)               4,662,994   1,073,846       786,069     556,483       636,820     576,635       271,110    261,229 
                 ------------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Of which: 
  Commercial 
  real estate       4,270,225     858,998       767,008     480,382       457,622     402,751       219,952    211,902 
                 ------------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Non-financial 
 corporations 
 by sector 
                 ------------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Construction         823,276     265,879                                 144,336 
                 ------------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Wholesale and 
  retail 
  trade             1,294,815     371,613                                 185,720 
                 ------------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Accommodation 
  and food 
  service 
  activities        1,055,448      50,116                                  44,823 
                 ------------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Real estate 
  activities        1,266,772     296,406                                 153,802 
                 ------------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Professional, 
  scientific 
  and technical 
  activities          425,134      90,832                                  53,916 
                 ------------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Other sectors      1,405,710     307,228                                 171,251 
                 ------------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Households         6,192,505   2,285,998     1,577,249   1,245,937     1,148,304   1,080,696       526,423    513,772 
                 ------------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Of which: 
  Residential 
  mortgage 
  loans (4)         4,808,202   1,811,698     1,291,083   1,021,084       842,389     783,146       401,561    392,046 
                 ------------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Of which: 
  Credit for 
  consumption 
  (4)                 770,552     280,584       177,047     151,313       158,044     156,642        71,357     70,065 
                 ------------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
                   12,644,924   3,695,532     2,812,640   1,985,905     1,923,083   1,781,564       876,466    851,524 
                 ------------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Loans and 
  advances to 
  customers 
  classified 
  as held for 
  sale                184,964     183,974        45,191      45,028       159,035     158,998        37,438     37,429 
                 ------------  ----------  ------------  ----------  ------------  ----------  ------------  --------- 
 Total 
  on-balance 
  sheet            12,829,888   3,879,506     2,857,831   2,030,933     2,082,118   1,940,562       913,904    888,953 
                 ============  ==========  ============  ==========  ============  ==========  ============  ========= 
 
   F.9         Pending litigation, claims, regulatory and other matters 

The Group in the ordinary course of business , is subject to enquiries and examinations, requests for information, audits, investigations and legal and other proceedings by regulators, governmental and other public bodies, actual and threatened, relating to the suitability and adequacy of advice given to clients or the absence of advice, lending and pricing practices, selling and disclosure requirements, record keeping, filings and a variety of other matters. Further as part of its disposal process of certain of its operations, has provided various representations, warranties and indemnities to the buyers. These relate to, among other things, the ownership of the loans, the validity of the liens, tax exposures and other matters agreed with the buyers. In addition, as a result of the deterioration of the Cypriot economy and banking sector in 2012 and the subsequent Restructuring of BOC PCL in 2013 as a result of the bail-in Decrees, BOC PCL is subject to a large number of proceedings and investigations that either precede, or result from the events that occurred during the period of the bail-in Decrees. Most ongoing investigations and proceedings of significance relate to matters arising during the period prior to the issue of the bail-in Decrees. Provisions have been recognised for those cases where the Group is able to estimate probable losses. Any provision recognised does not constitute an admission of wrongdoing or legal liability. While the outcome of these matters is inherently uncertain, management believes that, based on the information available to it, appropriate provisions have been made in respect of legal proceedings and regulatory and other matters.

   F.10       Liquidity regulation 

The Group has to comply with provisions on the Liquidity Coverage Ratio (LCR) under CRD IV/CRR (as supplemented by relevant Regulations). It also monitors its position against the Net Stable Funding Ratio (NSFR) as proposed under Basel III and expected to become a regulatory indicator when Capital Requirements Regulation 2 (CRR2) is enforced with the limit set at 100%.

The LCR is designed to promote short-term resilience of a Group's liquidity risk profile by ensuring that it has sufficient high quality liquid resources to survive an acute stress scenario lasting for 30 days. The NSFR has been developed to promote a sustainable maturity structure of assets and liabilities.

As at 31 March 2020 the Group was in compliance with all regulatory liquidity requirements. As at 31 March 2020, the LCR stood at 219% for the Group (compared to 208% at 31 December 2019) and was in compliance with the minimum regulatory requirement of 100%. As at 31 March 2020 the Group's NSFR, on the basis of the Basel standards, was 126% (compared to 127% at 31 December 2019).

   F.11       Liquidity reserves 

The below table sets out the Group's liquidity reserves:

 
 Composition of                      31 March 2020                         31 December 2019 
  the liquidity 
  reserves 
                           Internal      Liquidity reserves       Internal      Liquidity reserves 
                           Liquidity     as per LCR Delegated     Liquidity     as per LCR Delegated 
                           reserves            Reg (EU)           reserves            Reg (EU) 
                                         2015/61 LCR eligible                   2015/61 LCR eligible 
                         -----------  ------------------------  -----------  ------------------------ 
                                         Level 1       Level                     Level        Level 
                                                         2A                         1           2A 
                         -----------  -------------  ---------  -----------  -------------  --------- 
                            EUR000        EUR000       EUR000      EUR000        EUR000       EUR000 
                         -----------  -------------  ---------  -----------  -------------  --------- 
 Cash and balances 
  with central banks       4,238,207      4,238,207          -    4,898,360      4,898,361          - 
                         -----------  -------------  ---------  -----------  -------------  --------- 
 Nostro and placements 
  with banks                 258,166              -          -      147,086              -          - 
                         -----------  -------------  ---------  -----------  -------------  --------- 
 Liquid investments        1,253,308      1,122,653    141,769    1,214,197      1,115,196    124,763 
                         -----------  -------------  ---------  -----------  -------------  --------- 
 Available ECB 
  Buffer                   1,156,409              -          -    1,116,249              -          - 
                         -----------  -------------  ---------  -----------  -------------  --------- 
 Total                     6,906,090      5,360,860    141,769    7,375,892      6,013,557    124,763 
                         ===========  =============  =========  ===========  =============  ========= 
 

Internal Liquidity Reserves present the total liquid assets as defined in BOC PCL's Liquidity Policy. Liquidity reserves as per LCR Delegated Regulation (EU) 2015/61 present the liquid assets as per the definition of the aforementioned regulation i.e. High Quality Liquid Assets (HQLA).

Under Liquidity reserves as per LCR, Nostro and placements with banks are not included, as they are not considered HQLA (they are part of the LCR Inflows).

Liquid investments under the Liquidity reserves as per LCR are shown at market values reduced by standard weights as prescribed by the LCR regulation. Liquid investments under Internal Liquidity reserves include all LCR and/or ECB eligible investments and are shown at market values net of haircut based on ECB haircuts and methodology.

Finally, available ECB buffer is not part of the Liquidity reserves as per LCR, since the assets in the ECB collateral pool are not LCR eligible but only eligible as collateral for Eurosystem credit operations.

The Liquidity Reserves are managed by Group Treasury.

Resulting from the outbreak of COVID-19, the ECB has adopted a broad set of policy measures to mitigate the economic impact of the crisis and to ensure that its directly supervised banks can continue to fulfil their role in funding the real economy. A high-level description of the main measures which have a direct or indirect impact on the liquidity position of banks is described below.

The ECB announced that it will allow banks to operate temporarily below the defined level of 100% of the LCR.

In addition, the package included a set of collateral easing measures, which resulted in increasing the banks' borrowing capacity at the ECB operations and improving the liquidity buffers due to the lower haircuts applied to the ECB eligible collaterals the bank holds, that comprises of bonds and Additional Credit Claims (ACC). The collateral easing packages are designed as temporary measures (with the exception of part of the haircut reduction on ACCs which is permanent) that will remain in place until September 2021 with the flexibility to be extended or modified. Furthermore, the ECB enlarged the scope of the ACC framework, increasing the universe of eligible loans. As far as existing collateral, the ECB announced changes in collateral rules, temporarily accepting collaterals with a rating below investment grade, up to a certain rating level.

Additionally, the package contained measures to provide liquidity support to the euro area financial system, such as a series of LTROs which will run from March to June 2020 so participants could shift their outstanding LTRO amounts to TLTRO III, as well as significant favourable amendments in the terms and characteristics of TLTRO III. Furthermore, a new series of additional longer-term refinancing operations, called Pandemic Emergency longer-term refinancing operations (PELTROs), were introduced with an interest rate of 25 basis points below the average rate applied in the Eurosystem's main refinancing operations (currently 0%) over the life of the respective PELTRO that are maturing in the third quarter of 2021.

   F.12       Capital management 

The primary objective of the Group's capital management is to ensure compliance with the relevant regulatory capital requirements and to maintain strong credit ratings and healthy capital adequacy ratios in order to support its business and maximise shareholders' value.

The capital adequacy framework, as in force, was incorporated through the CRR and Capital Requirements Directive IV (CRD IV) and came into effect on 1 January 2014 with certain specified provisions implemented gradually. The CRR and CRD IV transposed the new capital, liquidity and leverage standards of Basel III into the European Union's legal framework. CRR establishes the prudential requirements for capital, liquidity and leverage for credit institutions and investment firms. It is directly applicable in all EU member states. CRD IV governs access to deposit-taking activities and internal governance arrangements including remuneration, board composition and transparency. Unlike the CRR, member states were required to transpose the CRD IV into national laws and it allowed national regulators to impose additional capital buffer requirements.

On 27 June 2019, the revised rules on capital and liquidity (CRR II and CRDV) came into force. As an amending regulation, the existing provisions of CRR apply unless they are amended by CRR II. Member states are required to transpose the CRDV into national law. Certain provisions took immediate effect (primarily relating to MREL) but most changes will start to apply from mid-2021. Certain aspects of CRR II are dependent on final technical standards to be issued by the European Banking Authority (EBA) and adopted by the European Commission. The key changes introduced consist of among others changes to qualifying criteria for CET1, AT1 and Tier 2 instruments, introduction of requirements for MREL and a binding Leverage Ratio requirement and a Net Stable Funding Ratio (NSFR).

In addition, the Regulation (EU) 2016/445 of the ECB on the exercise of options and discretions available in Union law (ECB/2016/4) provides certain transitional arrangements which supersede the national discretions unless they are stricter than the EU Regulation 2016/445.

The CET1 ratio of the Group at 31 March 2020 stands at 14.3% and the total capital ratio at 17.7% on a transitional basis.

The minimum Pillar I total capital requirement is 8.0% and may be met, in addition to the 4.5% CET1 requirement, with up to 1.5% by Additional Tier 1 capital and with up to 2.0% by Tier 2 capital.

The Group is also subject to additional capital requirements for risks which are not covered by the Pillar I capital requirements (Pillar II add-ons).

Following the annual Supervisory Review and Evaluation Process (SREP) performed by the ECB in 2019 and based on the final 2019 ECB decision received on 4 December 2019, the Group's minimum phased-in CET1 capital ratio and Total Capital ratio remain unchanged, when ignoring the phasing-in of the Other Systemically Important Institution Buffer (O-SII buffer). The Group's phased-in CET1 capital ratio was set to 11.0%, comprising a 4.5% Pillar I requirement, a 3.0% Pillar II requirement (P2R), the Capital Conservation Buffer of 2.5% (fully phased-in as of 1 January 2019) and the O-SII buffer of 1.0%. The Group's Total Capital requirement is 14.5%, comprising an 8.0% Pillar I requirement (of which up to 1.50% could be in the form of Additional Tier 1 capital and up to 2.00% in the form of Tier 2 capital) , a 3.0% Pillar II requirement, the Capital Conservation Buffer of 2.5% and the O-SII buffer of 1.0%. The ECB has also provided non-public guidance for an additional Pillar II CET1 buffer. The final 2019 SREP decision is effective from 1 January 2020.

In April 2020, and following ECB and EBA announcements on 12 March 2020 in response to the COVID-19 outbreak, BOC PCL received an amending decision from the ECB amending the composition of the Pillar II additional own funds requirement, allowing to use Additional Tier 1 (AT1) capital and Tier 2 (T2) capital to meet Pillar II Requirements and not only by CET1 , compared to the 2019 final SREP decision received in December 2019 which required P2R to be met in full with CET1. This decision is effective from 12 March 2020. As a result, the minimum phased-in CET1 requirement decreased to 9.7%, comprising a 4.5% Pillar I requirement, a 1.7% Pillar II requirement, the Capital Conservation Buffer (CCB) of 2.5% (fully phased in as of 1 January 2019) and the O-SII buffer of 1.0%. There is no change on the Total Capital requirement.

The EBA final guidelines on SREP and supervisory stress testing and the Single Supervisory Mechanism's (SSM) 2018 SREP methodology provide that own funds held for the purposes of Pillar II Guidance cannot be used to meet any other capital requirements (Pillar I, Pillar II requirements or the combined buffer requirement), and therefore cannot be used twice.

The Group's minimum phased-in CET1 capital ratio for 2019 was 10.5%, comprising a 4.5% Pillar I requirement, a 3.0% Pillar II requirement, the CCB of 2.5% and the O-SII buffer of 0.5%. The ECB had also provided non-public guidance for an additional Pillar II CET1 buffer.

The Group's minimum phased-in Total capital ratio requirement for 2019 was 14.0%, comprising a 8.0% Pillar I requirement (of which up to 1.50% could be in the form of Additional Tier 1 capital and up to 2.00% in the form of Tier 2 capital), a 3.0% Pillar II requirement, the CCB of 2.5% and O-SII buffer of 0.5%.

The above minimum ratios apply for both, BOC PCL and the Group.

The capital position of the Group and BOC PCL at 31 March 2020 exceeds both their Pillar I and their Pillar II add-on capital requirements. However, the Pillar II add-on capital requirements are a point-in-time assessment and therefore are subject to change over time.

The CBC, in accordance with the Macroprudential Oversight of Institutions Law of 2015, sets, on a quarterly basis, the Countercyclical Capital Buffer (CCyB) level in accordance with the methodology described in this law. The CBC has set the level of the CCyB for Cyprus at 0% for the six months up to 30 June 2020 and the year 2019.

In accordance with the provisions of this law, the CBC is also the responsible authority for the designation of banks that are Other Systemically Important Institutions (O-SIIs) and for the setting of the O-SII buffer requirement for these systemically important banks. BOC PCL has been designated as an O-SII and the CBC set the O-SII buffer for BOC PCL and the Group at 2.0%.

This buffer will be phased-in gradually, having started from 1 January 2019 at 0.5% and set to be increasing by 0.5% every year thereafter, until being fully implemented (2.0%) on 1 January 2022. In April 2020, in response to the COVID-19 outbreak, the CBC decided to delay the phasing-in (0.5%) of the O-SII buffer on 1 January 2021 and 1 January 2022 by 12 months. Consequently, the O-SII buffer will be fully phased-in on 1 January 2023, instead of 1 January 2022 as originally set.

The insurance subsidiaries of the Group comply with the requirements of the Superintendent of Insurance including the minimum solvency ratio. The regulated UCITS management company of the Group, BOC Asset Management Ltd complies with the regulatory capital requirements of the Cyprus Securities and Exchange Commission (CySEC) laws and regulations. The regulated investment firm (CIF) of the Group, The Cyprus Investment and Securities Corporation Ltd (CISCO) meets the minimum total capital ratio hurdle of CySEC but lacks behind the minimum initial capital requirement and the additional capital conservation buffer as at 31 March 2020 and as at 31 December 2019. As a result a business and capital plan was submitted to CySEC in December 2019. CISCO also submitted to CySEC its Internal Capital Adequacy Assessment Process (ICAAP) Report in September 2019. It is expected that CySEC will provide CISCO a reasonable timeframe, based on the capital/business plan submitted, to comply, as per its Supervisory Review and Evaluation Process (SREP).

   F.12.1    Capital position 

The capital position of the Group and BOC PCL as at the reporting date (after applying the transitional arrangements) is presented below:

 
 Regulatory capital                        Group                     BOC PCL 
                                   31 March    31 December    31 March    31 December 
                                     2020          2019         2020        2019(5) 
                                 -----------  ------------  -----------  ------------ 
                                    EUR000       EUR000        EUR000       EUR000 
                                 -----------  ------------  -----------  ------------ 
 Transitional Common Equity 
  Tier 1 (CET1 )                   1,806,872     1,909,049    1,760,011     1,869,105 
                                 -----------  ------------  -----------  ------------ 
 Transitional Additional 
  Tier 1 capital (AT1)               220,000       220,000      220,000       220,000 
                                 -----------  ------------  -----------  ------------ 
 Tier 2 capital (T2)                 200,572       189,955      250,000       250,000 
                                 -----------  ------------  -----------  ------------ 
 Transitional total regulatory 
  capital                          2,227,444     2,319,004    2,230,011     2,339,105 
                                 ===========  ============  ===========  ============ 
 Risk weighted assets - 
  credit risk                     11,256,096    11,547,303   11,227,150    11,518,932 
                                 -----------  ------------  -----------  ------------ 
 Risk weighted assets - 
  operational risk                 1,342,700     1,342,700    1,255,875     1,255,875 
                                 -----------  ------------  -----------  ------------ 
 Total risk weighted assets       12,598,796    12,890,003   12,483,025    12,774,807 
                                 ===========  ============  ===========  ============ 
 
                                      %                 %        %                 % 
                                 -----------  ------------  -----------  ------------ 
 Transitional Common Equity 
  Tier 1 ratio                          14.3          14.8         14.1          14.6 
                                 -----------  ------------  -----------  ------------ 
 Transitional total capital 
  ratio                                 17.7          18.0         17.9          18.3 
                                 -----------  ------------  -----------  ------------ 
 
 
 Fully loaded                          Group                    BOC PCL 
                               31 March   31 December   31 March    31 December 
                                 2020       2019 (8)     2020 (8)     2019 (8) 
                              ---------  ------------  ----------  ------------ 
                                  %                %        %                % 
                              ---------  ------------  ----------  ------------ 
 Common Equity Tier 1 ratio        12.9          13.1        12.6          12.9 
                              ---------  ------------  ----------  ------------ 
 Total capital ratio               16.4          16.5        16.4          16.6 
                              ---------  ------------  ----------  ------------ 
 

During the three months ended 31 March 2020 the CET1 was negatively affected mainly by the phasing-in of IFRS 9 transitional adjustments, the decrease in revaluation reserves and ECL charges. Risk weighted assets movement and pre-provision income had a positive effect on CET1 ratio.

As a result of the above, the CET1 ratio decreased by c. 50 bps during the three months ended 31 March 2020.

The Group has elected to apply the EU transitional arrangements for regulatory capital purposes (EU Regulation 2017/2395) where the impact on the impairment amount from the initial application of IFRS 9 on the capital ratios is phased-in gradually over a five-year period. The amount added back over the transitional period decreases based on a weighting factor of 95% in 2018, 85% in 2019, 70% in 2020, 50% in 2021 and 25% in 2022. The impact of IFRS 9 is fully absorbed after the five-year transitional period.

Following the COVID-19 outbreak, on 12 March 2020, the ECB and the EBA announced the following relaxation measures for the minimum capital requirements for banks:

-- Banks are temporarily allowed to operate below the level of capital defined by the Pillar II Guidance, the Capital Conservation Buffer and the Countercyclical Buffer. The Countercyclical Buffer is 0% for Cypriot Banks.

-- Banks are allowed to use Additional Tier 1 (AT1) capital and Tier 2 (T2) capital to meet Pillar II Requirements and not only by CET1; this brings forward a measure that was scheduled to come into effect in January 2021 with CRD V. An amending SREP decision was received in April 2020 to this respect.

The ECB's capital easing measures for COVID-19 increased the Group's CET1 buffer by 131 bps, effective from 12 March 2020, following the frontloading of the new rules on the Pillar II Requirement composition, initially scheduled to come into effect in January 2021. The Total SREP capital requirement remains unchanged.

In addition, in April 2020 the CBC decided to delay the phasing-in of the 1 January 2021 O-SII buffer (0.5% for BOC PCL) by 12 months. Consequently, the O-SII buffer will be fully phased-in on 1 January 2023, instead of 1 January 2022 as originally set.

   F.12.2    Overview of RWA 
 
                                                           RWAs                  Minimum capital 
                                                                                   requirements 
                                                  31 March    31 December            31 March 
                                                    2020          2019                 2020 
-----    -------------------------------------  -----------                --------------------------- 
                                                   EUR000       EUR000                EUR000 
     -----------------------------------------  -----------  ------------  --------------------------- 
      Credit risk (excl uding counterparty 
 1    credit risk (CCR))                         11,116,102    11,411,497                      889,288 
     -----------------------------------------  -----------  ------------  --------------------------- 
      Of which the Standardised 
 2     A pproach                                 11,116,102    11,411,497                      889,288 
     -----------------------------------------  -----------  ------------  --------------------------- 
 6    CCR                                            16,810        12,618                        1,345 
     -----------------------------------------  -----------  ------------  --------------------------- 
 7    Of which mark to market                        12,385         9,568                          991 
     -----------------------------------------  -----------  ------------  --------------------------- 
      Of which Credit Valuation 
 12    Adjustment (CVA)                               4,425         3,050                          354 
     -----------------------------------------  -----------  ------------  --------------------------- 
      Securitisation exposures 
       in the banking book (after 
 14    the cap)                                      45,634        45,638                        3,651 
     -----------------------------------------  -----------  ------------  --------------------------- 
 18   Of which Standardised Approach                 45,634        45,638                        3,651 
     -----------------------------------------  -----------  ------------  --------------------------- 
 23   Operational r isk                           1,342,700     1,342,700                      107,416 
     -----------------------------------------  -----------  ------------  --------------------------- 
 25   Of which Standardised A pproach             1,342,700     1,342,700                      107,416 
     -----------------------------------------  -----------  ------------  --------------------------- 
      Amounts below the thresholds 
       for deduction (subject to 
 27    2 5 0% risk weight)                           77,550        77,550                        6,204 
     -----------------------------------------  -----------  ------------  --------------------------- 
 29   Total                                      12,598,796    12,890,003                    1,007,904 
     -----------------------------------------  ===========  ============  =========================== 
 
 

The overall decrease in total RWA and capital requirements was driven by 'Credit risk (excl uding counterparty credit risk (CCR))' observed in line 1 of the table above. The decrease in the Credit risk RWA was driven by customers advances from (a) a decrease in balance sheet values especially in the higher risk exposure classes, exposures in default and items associated with particularly high risk, (b) the phasing in of the IFRS9 transitional arrangements which increases provisions recognised for RWA purposes, (c) increased residential real estate collaterals and (d) curing. All other risk categories remain fairly stable.

There were no large exposures for institutions that exceeded the relevant limits.

   F.12.3    Standardised approach - Credit risk exposure and Credit Risk Mitigation (CRM) effects 

The table below illustrates the analysis of RWA and RWA density of all exposure classes that comprise the RWA reported in lines 1 and 27 of table F.12.2.

 
                                    31 March 2020             31 December 2019 
                                 RWAs and RWA density       RWAs and RWA density 
                              -------------------------  ------------------------- 
 Exposure classes                 RWAs      RWA density      RWAs      RWA density 
                              -----------  ------------  -----------  ------------ 
                                 EUR000          %          EUR000          % 
                              -----------  ------------  -----------  ------------ 
 Central governm ents 
  or c entral banks               347,007           6.2      382,591           6.2 
                              -----------  ------------  -----------  ------------ 
 Re gional government 
  or lo cal authorities             1,128           1.9          542           0.8 
                              -----------  ------------  -----------  ------------ 
 P u blic s e ctor entities             8             -            9             - 
                              -----------  ------------  -----------  ------------ 
 In stitutions                    171,437          23.3      179,648          29.6 
                              -----------  ------------  -----------  ------------ 
 Corporates                     3,236,876          99.5    3,353,301          99.5 
                              -----------  ------------  -----------  ------------ 
 Retail                           929,718          71.0      960,387          71.2 
                              -----------  ------------  -----------  ------------ 
 Secured by mortgages 
  on immovable property         1,236,782          37.6    1,180,406          37.5 
                              -----------  ------------  -----------  ------------ 
 Expo s ures in de fault        1,909,970         106.9    2,053,619         107.3 
                              -----------  ------------  -----------  ------------ 
 H igher-ri sk categories       1,306,956         150.0    1,404,849         150.0 
                              -----------  ------------  -----------  ------------ 
 Covered bonds                     19,823          10.0       16,333          10.0 
                              -----------  ------------  -----------  ------------ 
 Colle ctive inve s tment 
  undertakings (CIUs)                 813          77.7          205         100.0 
                              -----------  ------------  -----------  ------------ 
 Equity                           101,069         185.3       80,275         237.9 
                              -----------  ------------  -----------  ------------ 
 Other items                    1,932,065          99.2    1,876,882          94.1 
                              -----------  ------------  -----------  ------------ 
 Total                         11,193,652          57.7   11,489,047          57.1 
                              ===========  ============  ===========  ============ 
 

The main driver behind the overall increase in the RWA density derived from a shift of balances from lower risk weight, such as 'Balances with Central Banks', included in exposure class 'Central governments or central banks' to higher risk weight balances such as 'Customer advances', mainly included in exposure class 'Secured with mortgages on immovable property'. Furthermore the overall density was driven upward from the increase in the density of exposure class 'Other items' from increased risk weight of certain properties held for sale. The risk density in the remaining exposure classes remains fairly stable, with the exception of exposure classes 'Collective investment undertakings (CIUs)' which improved due to improved external ratings, and exposure class 'Institutions', which improved from improved ratings and residual maturities.

   F.13       Leverage ratio 

According to CRR Article 429, the leverage ratio, expressed as a percentage, is calculated as the capital measure divided by the total exposure measure of the Group.

The leverage ratio of the Group is presented below:

 
                              31 March    31 December 
                                2020          2019 
 Transitional basis            EUR000       EUR000 
                            -----------  ------------ 
 Capital measure (Tier 1)     2,026,872     2,129,049 
                            ===========  ============ 
 Total exposure measure      20,316,602    21,075,511 
                            ===========  ============ 
 Leverage ratio (%)                10.0          10.1 
                            ===========  ============ 
 
 IFRS 9 fully loaded 
                            -----------  ------------ 
 Capital measure (Tier 1)     1,810,732     1,866,593 
                            ===========  ============ 
 Total exposure measure      20,193,093    20,859,371 
                            ===========  ============ 
 Leverage ratio (%)                 9.0           9.0 
                            ===========  ============ 
 

The decrease in the 'Total exposure measure' follows the movements in the Group's balance sheet assets.

The 'Capital measure (Tier1)' is negatively affected mainly by the phasing-in of IFRS 9 transitional adjustments, decrease in revaluation reserves and ECL charges.

The leverage ratio, including the loss (prudential consolidation) of EUR28,503 thousand for the period ended 31 March 2020, is calculated at 10.0% on a transitional basis and 9.0% on IFRS 9 fully loaded basis.

F.14 Internal Capital Adequacy Assessment Process (ICAAP), Internal Liquidity Assessment Process (ILAAP), Pillar II and SREP

The Group prepares the ICAAP and ILAAP reports annually. Both reports for 2019 were approved by the Board of Directors and submitted to the ECB on 30 April 2020. Due to the timing of the two reports, the business plans and ICAAP and ILAAP stress scenarios have not been updated to reflect the impact of the COVID-19 in line with relevant supervisory communication on this issue; however the COVID-19 preliminary estimated impact on capital and liquidity (based on scenarios) have been referenced commented in the ICAAP and ILAAP reports under a separate section.

Based on the end of December 2019 ICAAP, BOC PCL has sufficient capital throughout the three-year horizon to enable it to comply with all regulatory ratios, both in the base and adverse scenario, under the normative approach. Under the Economic perspective, a small capital shortfall arises in the adverse scenario, in 2022, which however can be neutralised by available mitigants.

The Group also undertakes a quarterly review of its ICAAP results (as at the end of June and as at the end of September) considering the latest actual and forecasted information. During the quarterly review, the Group's risk profile and risk management policies and processes are reviewed and any changes since the annual ICAAP exercise are taken into consideration.

The Group also undertakes a quarterly review for the ILAAP through quarterly stress tests submitted to the ALCO and the Risk Committee of the Board of Directors. During the quarterly review, the liquidity risk drivers are assessed and, if needed, the stress test assumptions are amended accordingly. Any material changes since the year-end are assessed in terms of liquidity. The quarterly review identifies whether the Group has an adequate liquidity buffer to cover the stress outflows. The Group's ILAAP analysis demonstrates that the volume and capacity of liquidity resources available to the Group are adequate.

The ECB, as part of its supervisory role, has been conducting the SREP and onsite inspections on the Group. SREP is a holistic assessment of, amongst other things, the Group's business model, internal governance and institution-wide control arrangements, risks to capital and adequacy of capital to cover these risks and risks to liquidity and adequacy of liquidity resources to cover these risks. The objective of the SREP is for the ECB to form an up-to-date supervisory view of the Group's risks and viability and to form the basis for supervisory measures and dialogue with the Group. Additional capital and other requirements could be imposed on the Group as a result of these supervisory processes, including a revision of the level of Pillar II add-ons as the Pillar II add-ons capital requirements are a point-in-time assessment and therefore subject to change over time.

The Group was to participate in the ECB SREP stress test of 2020 which was launched in January 2020 and was to be concluded by end of July 2020. However due to the outbreak of COVID-19 and its global spread, EBA decided to postpone until 2021 the EU-wide Stress Test Exercise of 2020 to allow banks to focus on and ensure continuity of their core operations. For 2020, the EBA will carry out an additional EU-wide transparency exercise in order to provide updated information on banks' exposures and asset quality to market participants. The ECB announced that it supports the decision of EBA to postpone the stress tests exercise and will extend the postponement to all banks subject to the 2020 stress test.

   G.          Definitions & Explanations 

Reconciliations

   1.           Reconciliation of Gross loans and advances to customers 
 
                                                     31 March    31 December 
                                                       2020          2019 
                                                      EUR000       EUR000 
                                                   ===========  ============ 
 Gross loans and advances to customers (as 
  defined below)                                    12,708,627    12,821,838 
                                                   ===========  ============ 
 Reconciling items: 
                                                   ===========  ============ 
 Residual fair value adjustment on initial 
  recognition (Section F.4)                          (200,428)     (201,999) 
                                                   ===========  ============ 
 Loans and advances to customers classified 
  as held for sale (Section F.4)                     (167,689)     (173,881) 
                                                   ===========  ============ 
 Residual fair value adjustment on initial 
  recognition on loans and advances to customers 
  classified as held for sale (Section F.4)           (10,741)      (11,083) 
                                                   ===========  ============ 
 Loans and advances to customers measured 
  at fair value through profit and loss (Section 
  F.3)                                               (287,109)     (369,293) 
                                                   ===========  ============ 
 Aggregate fair value adjustment on loans 
  and advances to customers measured at fair 
  value through profit or loss                        (40,776)      (57,436) 
                                                   -----------  ------------ 
 Gross loans and advances to customers at 
  amortised cost as per section F.3                 12,001,884    12,008,146 
                                                   ===========  ============ 
 

2. Reconciliation of Allowance for expected credit losses on loans and advances to customers (ECL)

 
                                                    31 March    31 December 
                                                       2020         2019 
                                                     EUR000       EUR000 
                                                   ==========  ============ 
 Allowance for expected credit losses on 
  loans and advances to customers (as defined                      2,096,18 
  below)                                            2,109,271             0 
                                                   ==========  ============ 
 Reconciling items: 
                                                   ==========  ============ 
 Residual fair value adjustment on initial                        ( 201,999 
  recognition (Section F.4)                         (200,428)             ) 
                                                   ==========  ============ 
 Aggregate fair value adjustment on loans 
  and advances to customers measured at fair 
  value through profit or loss                       (40,776)      (57,436) 
                                                   ==========  ============ 
 Allowance for expected credit losses on 
  loans and advances to customers classified 
  as held for sale (Section F.6)                    (143,989)     (147,952) 
                                                   ==========  ============ 
 Residual fair value adjustment on initial 
  recognition on loans and advances to customers                   (11,08 3 
  classified as held for sale (Section F.4)          (10,741)             ) 
                                                   ==========  ============ 
 Provisions for financial guarantees and                           ( 22,112 
  commitments                                        (20,880)             ) 
                                                   ----------  ------------ 
 Allowance for ECL for impairment of loans 
  and advances to customers as per section                         1,655,59 
  F.3                                               1,692,457             8 
                                                   ==========  ============ 
 
   3.           Reconciliation of NPEs 
 
                                                       31 March    31 December 
                                                         2020          2019 
                                                        EUR000       EUR000 
                                                     ===========  ============ 
 NPEs (as defined below and as per Section              3,737,91 
  F.8)                                                         7     3,879,508 
                                                     ===========  ============ 
 Reconciling items: 
                                                     ===========  ============ 
 Loans and advances to customers (NPEs) classified 
  as held for sale (Note 1 below)                      (166,714)     (172,880) 
                                                     ===========  ============ 
 Residual fair value adjustment on initial 
  recognition on loans and advances to customers 
  (NPEs) classified as held for sale (Note 
  2 below)                                              (10,753)      (11,096) 
                                                     ===========  ============ 
 Loans and advances to customers measured              (125, 803     ( 144,866 
  at fair value through profit and loss (NPEs)                 )             ) 
                                                     ===========  ============ 
                                                                     ( 511,933 
 POCI (NPEs) (Note 3 below)                            (497,169)             ) 
                                                     -----------  ------------ 
 Stage 3 gross loans and advances to customers 
  at amortised cost as per section F.5                 2,937,478     3,038,733 
                                                     ===========  ============ 
 
 NPE ratio 
                                                     ===========  ============ 
                                                        3,737,91 
 NPEs (as per table above) (EUR000)                            7     3,879,508 
                                                     ===========  ============ 
 Gross loans and advances to customers (as 
  per table above) (EUR000)                           12,708,627    12,821,838 
                                                     ===========  ============ 
 Ratio of NPE/Gross loans (%)                              29,4%      30 . 3 % 
                                                     ===========  ============ 
 

Note 1 : Gross loans at amortised cost after residual fair value adjustment on initial recognition classified as held for sale include an amount of EUR144,330 thousand Stage 3 loans (31 December 2019: EUR150,206 thousand Stage 3 loans) and an amount of EUR22,384 thousand POCI - Stage 3 loans (out of a total of EUR22,393 thousand POCI loans) (31 December 2019: EUR22,674 thousand POCI - Stage 3 loans (out of a total of EUR22,679 thousand POCI loans) as disclosed in Section F.5.

Note 2 : Residual fair value adjustment on initial recognition of loans and advances to customers classified as held for sale includes an amount of EUR3,250 thousand for Stage 3 loans (31 December 2019: EUR3,402 thousand for Stage 3 loans) and an amount of EUR7,503 thousand for POCI - Stage 3 loans (31 December 2019: EUR7,694 thousand for POCI - Stage 3 loans) as disclosed in Section F.5.

Note 3 : Gross loans and advances to customers at amortised cost before residual fair value adjustment on initial recognition include an amount of EUR497,169 thousand POCI - Stage 3 loans (out of a total of EUR611,973 thousand POCI loans) (31 December 2019: EUR511,933 thousand POCI - Stage 3 loans (out of a total of EUR627,212 thousand POCI loans)) as disclosed in Section F.5.

Ratios Information

   1.           Net Interest Margin 

Reconciliation of the various components of net interest margin from the underlying basis to the statutory basis is provided below:

 
                                                          Three months ended 
                                                               31 March 
                                                          2020       2019 
                                                                   (restated) 
                                                        =======  ============ 
  1.1. Reconciliation of Net interest income             EUR000     EUR000 
                                                        =======  ============ 
 Net interest income as per the underlying basis         84,926        84,703 
                                                        =======  ============ 
 Reclassifications for: 
                                                        =======  ============ 
 Net interest income relating to the Helix portfolio, 
  disclosed under non-recurring items within 
  'Provisions/net loss relating to NPE sales' 
  under the underlying basis                                  -        17,343 
                                                        -------  ------------ 
 Net interest income as per the Unaudited Interim 
  Consolidated Income Statement                          84,926       102,046 
                                                        =======  ============ 
 
                                                         341,57 
 Net interest income (annualised)                             1       343,518 
                                                        =======  ============ 
 
 
      1.2. Interest earning assets                       31 March    31 December 
                                                           2020         201 9 
                                                          EUR000       EUR000 
                                                       ===========  ============ 
 Cash and balances with central banks                    4,398,781     5,060,042 
                                                       ===========  ============ 
 Loans and advances to banks                               455,284       320,881 
                                                       ===========  ============ 
 Loans and advances to customers                        10,596,536    10,721,841 
                                                       ===========  ============ 
 Loans and advances to customers held for sale              23,700        25,929 
                                                       ===========  ============ 
 Investments 
                                                       ===========  ============ 
 Debt securities                                         1,781,992     1,738,007 
                                                       ===========  ============ 
                                                                         ( 2 3,5 
 Less: Investments which are not interest bearing         (21,496)          9 3) 
                                                       -----------  ------------ 
 Total interest earning assets                          17,234,797   17, 843,107 
                                                       ===========  ============ 
 
      1.3. Quarterly average interest earning assets 
       (EUR000) 
                                                       ===========  ============ 
                                                            17,538 
        *    as at 31 March 2020                             , 952 
                                                       ===========  ============ 
 
        *    as at 31 March 2019                        18,242,972 
                                                       ===========  ============ 
 
   2.           Operating profit return on average assets 

The various components used in the determination of the operating profit return on average assets are provided below:

 
                                                    31 March    31 December 
                                                      2020          2019 
                                                     EUR000       EUR000 
                                                  ===========  ============ 
 Total assets used in the computation of the 
  operating profit return on average assets/per 
  the Unaudited Interim Consolidated Balance 
  Sheet                                            20,430,792    21,122,822 
                                                  ===========  ============ 
 
 
                                    31 March     31 March 
                                      2020 
                                                    2019 
                                                 (restated) 
                                     EUR000       EUR000 
                                  ===========  ============ 
 Annualised operating profit          211,098       212,320 
                                  ===========  ============ 
 Quarterly average total assets    20,776,807    21,910,354 
                                  ===========  ============ 
 

Comparative information has been restated as noted within section A. 'Group Financial Results - Underlying basis - Commentary on Underlying basis' for the purposes of the underlying basis.

G. Definitions & Explanations (continued)

 
 Accelerated            Following the Regulation (EU) 2016/445 of the ECB 
  phase-in period        of 14 March 2016 on the exercise of options and discretions, 
                         the DTA was phasing-in by 60% for 2017, 80% for 2018 
                         and 100% for 2019 (fully phased-in). 
 
 Allowance for          Comprises (i) allowance for expected credit losses 
  expected loan          (ECL) on loans and advances to customers (including 
  credit losses          allowance for expected credit losses on loans and 
  (previously            advances to customers held for sale), (ii) the residual 
  'Accumulated           fair value adjustment on initial recognition of loans 
  provisions')           and advances to customers, (iii) allowance for expected 
                         credit losses for off-balance sheet exposures (financial 
                         guarantees and commitments) disclosed on the balance 
                         sheet within other liabilities, and (iv) the aggregate 
                         fair value adjustment on loans and advances to customers 
                         classified and measured at FVPL. 
 
 Advisory and           Comprise mainly: fees of external advisors in relation 
  other restructuring    to: (i) disposal of operations and non-core assets, 
  costs                  and (ii) customer loan restructuring activities. 
 
 AT1                    AT1 (Additional Tier 1) is defined in accordance 
                         with Articles 51 and 52 of the Capital Requirements 
                         Regulation (EU) No 575/2013, as amended by CRR II 
                         applicable as at the reporting date. 
 
 CET1 capital           CET1 capital ratio (transitional basis) is defined 
  ratio (transitional    in accordance with the Capital Requirements Regulation 
  basis)                 (EU) No 575/2013, as amended by CRR II applicable 
                         as at the reporting date. 
 
 CET1 fully loaded      The CET1 fully loaded (FL) ratio is defined in accordance 
  (FL)                   with the Capital Requirements Regulation (EU) No 
                         575/2013, as amended by CRR II applicable as at the 
                         reporting date. 
 
 Contribution           Relates to the contribution made to the Deposit Guarantee 
  to DGF                 Fund. 
 
 Contribution           Relates to the contribution made to the Single Resolution 
  to SRF                 Fund. 
 
 Cost to Income         Cost-to-income ratio comprises total expenses (as 
  ratio                  defined) divided by total income (as defined). 
 
 Data from the          The latest data from the Statistical Service of the 
  Statistical            Republic of Cyprus, Cyprus Statistical Service, was 
  Service                published on 20 May 2020. 
 Digital transactions   This is the ratio of the number of digital transactions 
  ratio                  performed by individuals and legal entity customers 
                         to the total number of transactions. Transactions 
                         include deposits, withdrawals, internal and external 
                         transfers. Digital channels include mobile, browser 
                         and ATMs. 
 
 Digitally engaged      This is the ratio of digitally engaged individual 
  customers ratio        customers to the total number of individual customers. 
                         Digital channels include mobile, browser and ATMs. 
                         It also captures access to a card as well as online 
                         card purchases. 
 ECB                    European Central Bank 
 
 Gross loans            Gross loans are reported before the residual fair 
                         value adjustment on initial recognition relating 
                         to loans acquired from Laiki Bank (calculated as 
                         the difference between the outstanding contractual 
                         amount and the fair value of loans acquired) amounting 
                         to EUR252 mn at 31 March 2020 (compared to EUR271 
                         mn at 31 December 2019). 
 
                         Additionally, gross loans (i) include loans and advances 
                         to customers classified and measured at fair value 
                         through profit and loss adjusted for the aggregate 
                         fair value adjustment of EUR328 mn at 31 March 2020 
                         (compared to EUR427 mn at 31 December 2019), and 
                         (ii) are reported after the reclassification between 
                         gross loans and allowance for expected credit losses 
                         on loans and advances to customers classified as 
                         held for sale (amounting to Nil as at both 31 March 
                         2020 and 31 December 2019). 
 
 Group                  The Group consists f Bank of Cyprus Holdings Public 
                         Limited Company, "BOC Holdings" or the "Company", 
                         its subsidiary Bank of Cyprus Public Company Limited, 
                         the "Bank" and the Bank's subsidiaries. 
 
 Legacy gross           Gross loans relating to (i) Restructuring and Recoveries 
  loans                  Division (RRD), (ii) Real Estate Management Unit 
                         (REMU), and (iii) non-core overseas exposures 
 
 Leverage ratio         The leverage ratio is the ratio of tangible total 
                         equity (including Other equity instruments) to total 
                         assets as presented on the balance sheet. 
 
 Loan credit            Loan credit losses comprise: (i) credit losses to 
  losses (PL)            cover credit risk on loans and advances to customers, 
  (previously            (ii) net gains on derecognition of financial assets 
  'Provision charge')    measured at amortised cost and (iii) net gains on 
                         loans and advances to customers at FVPL. 
 
 Loan credit            Loan credit losses charge (cost of risk) (year to 
  losses charge          date) is calculated as the annualised 'loan credit 
  (previously            losses' (as defined) divided by average gross loans 
  'Provisioning          (the average balance is calculated as the average 
  charge') (cost         of the opening balance and the closing balance). 
  of risk) 
 
 Market Shares          Both deposit and loan market shares are based on 
                         data from the CBC. 
 
                         The Bank is the single largest credit provider in 
                         Cyprus with a market share of 41.0% at 31 March 2020, 
                         compared to 41.1% at 31 December 2019, 40.8% at 30 
                         September 2019, 41.3% at 30 June 2019, 46.7% at 31 
                         March 2019, 45.4% at 31 December 2018 and as at 30 
                         September 2018, 38.6% at 30 June 2018 and 37.4% at 
                         31 March 2018. 
 
                         The market share on loans was affected as at 30 June 
                         2019 following the derecognition of the Helix portfolio 
                         upon the completion of Project Helix announced on 
                         28 June 2019. 
 
                         The market share on loans was affected during the 
                         quarter ended 31 March 2019 following a decrease 
                         in total loans in the banking sector of EUR1 bn, 
                         mainly attributed to reclassification, revaluation, 
                         exchange rate and other adjustments (CBC). 
 
                         The market share on loans was affected as at 30 September 
                         2018 following a decrease in total loans in the banking 
                         sector, mainly attributed to EUR6 bn non-performing 
                         loans of Cyprus Cooperative Bank (CyCB) which remained 
                         to SEDIPES as a result of the agreement between CyCB 
                         and Hellenic Bank. 
 
                         The market share on loans was affected as at 30 June 
                         2018 following a decrease in total loans in the banking 
                         sector of EUR2.1 bn, due to loan reclassifications, 
                         revaluations, exchange rate or other adjustments 
                         (CBC). 
 
 Net fee and            Fee and commission income less fee and commission 
  commission income      expense divided by total income (as defined). 
  over total income 
 
 Net Interest           Net interest margin is calculated as the net interest 
  Margin                 income (annualised) divided by the quarterly average 
                         interest earning assets. Average interest earning 
                         assets exclude interest earning assets of any discontinued 
                         operations at each quarter end, if applicable. Interest 
                         earning assets include: cash and balances with central 
                         banks, plus loans and advances to banks, plus net 
                         loans and advances to customers (including loans 
                         and advances to customers classified as non-current 
                         assets held for sale), plus investments (excluding 
                         equities and mutual funds). 
 
 Net loans and          Comprise gross loans (as defined) net of allowance 
  advances to            for expected loan credit losses (as defined, but 
  customers              excluding credit losses on off-balance sheet exposures). 
 
 Net loan to            Net loan to deposit ratio is calculated as gross 
  deposit ratio          loans (as defined) net of allowance for expected 
                         loan credit losses (as defined) divided by customer 
                         deposits. 
 
 Net Stable Funding     The NSFR is calculated as the amount of "available 
  Ratio (NSFR)           stable funding" (ASF) relative to the amount of "required 
                         stable funding" (RSF), on the basis of Basel III 
                         standards. Its calculation is a SREP requirement. 
                         The EBA NSFR will be enforced as a regulatory ratio 
                         under CRR II in 2021. 
 
 New lending            New lending includes the average YTD change (if positive) 
                         for overdraft facilities. 
 
 Non-interest           Non-interest income comprises Net fee and commission 
  income                 income, Net foreign exchange gains and net gains 
                         on financial instrument transactions and disposal/dissolution 
                         of subsidiaries and associates (excluding net gains 
                         on loans and advances to customers at FVPL), Insurance 
                         income net of claims and commissions, Net gains/(losses) 
                         from revaluation and disposal of investment properties 
                         and on disposal of stock of properties, and Other 
                         income. 
 
 
 
 
 
 Non-performing           According to the EBA standards and ECB's Guidance 
  exposures (NPEs)         to Banks on Non-Performing Loans (published in March 
                           2017), NPEs are defined as those exposures that satisfy 
                           one of the following conditions: (i) the borrower 
                           is assessed as unlikely to pay its credit obligations 
                           in full without the realisation of the collateral, 
                           regardless of the existence of any past due amount 
                           or of the number of days past due, (ii) defaulted 
                           or impaired exposures as per the approach provided 
                           in the Capital Requirement Regulation (CRR), which 
                           would also trigger a default under specific credit 
                           adjustment, distress restructuring and obligor bankruptcy, 
                           (iii) material exposures as set by the CBC , which 
                           are more than 90 days past due, (iv) performing forborne 
                           exposures under probation for which additional forbearance 
                           measures are extended, and (v) performing forborne 
                           exposures under probation that present more than 
                           30 days past due within the probation period. When 
                           a specific part of the exposures of a customer that 
                           fulfils the NPE criteria set out above is greater 
                           than 20% of the gross carrying amount of all on balance 
                           sheet exposures of that customer, then the total 
                           customer exposure is classified as non-performing; 
                           otherwise only the specific part of the exposure 
                           is classified as non-performing. The NPEs are reported 
                           before the deduction of allowance for expected loan 
                           credit losses (as defined). 
 
 Non-recurring            Non-recurring items as presented in the 'Unaudited 
  items                    Interim Condensed Consolidated Income Statement - 
                           Underlying basis' relate to: (i) advisory and other 
                           restructuring costs - organic, (ii) restructuring 
                           costs - Voluntary Staff Exit Plan (VEP), (iii) Provisions/net 
                           loss relating to NPE sales, including restructuring 
                           expenses, (iv) Share of profit from associates (CNP), 
                           and (v) Reversal of impairment of DTA and impairment 
                           of other tax receivables. 
 
 NPE coverage             The NPE coverage ratio is calculated as the allowance 
  ratio (previously        for expected loan credit losses (as defined) over 
  'NPE Provisioning        NPEs (as defined). 
  coverage ratio') 
 
 NPE ratio                NPEs ratio is calculated as the NPEs as per EBA (as 
                           defined) divided by gross loans (as defined). 
 
 NPE sales                NPE sales refer to NPE sale transactions completed 
                           during FY2019, as well as NPE sale transactions under 
                           consideration at 31 December 2019 and 31 March 2020, 
                           irrespective of whether or not they met the held 
                           for sale classification criteria as at 31 December 
                           2019 or as at 31 March 2020. 
 
 Operating profit         Comprises profit before Total loan credit losses, 
                           impairments and provisions (as defined), tax, (profit)/loss 
                           attributable to non-controlling interests and non-recurring 
                           items (as defined). 
 
 Operating profit         Operating profit return on average assets is calculated 
  return on average        as the annualised operating profit (as defined) divided 
  assets                   by the quarterly average of total assets for the 
                           relevant period. Average total assets exclude total 
                           assets of discontinued operations at each quarter 
                           end, if applicable. 
 
 Phased-in Capital        In accordance with the legislation in Cyprus which 
  Conservation             has been set for all credit institutions, the applicable 
  Buffer (CCB)             rate of the CCB is 1.25% for 2017, 1.875% for 2018 
                           and 2.5% for 2019 (fully phased-in). 
 
 Profit/(loss)            Excludes non-recurring items (as defined). 
  after tax and 
  before non-recurring 
  items (attributable 
  to the owners 
  of the Company) 
 
 Profit/(loss)            Profit/(loss) after tax and before 'non-recurring 
  after tax -              items' as defined (attributable to the owners of 
  organic (attributable    the Company), except for the ' advisory and other 
  to the owners            restructuring costs - organic' . 
  of the Company) 
 
 Quarterly average        Average of interest earning assets as at the beginning 
  interest earning         and end of the relevant quarter. Interest earning 
  assets                   assets include: cash and balances with central banks, 
                           plus loans and advances to banks, plus net loans 
                           and advances to customers (including loans and advances 
                           to customers classified as non-current assets held 
                           for sale), plus investments (excluding equities and 
                           mutual funds). 
 
 Qoq                      Quarter on quarter change 
 
 Special levy             Relates to the special levy on deposits of credit 
                           institutions in Cyprus. 
 Total Capital            Total capital ratio is defined in accordance with 
  ratio                    the Capital Requirements Regulation (EU) No 575/2013 
                           , as amended by CRR II applicable as at the reporting 
                           date. 
 
 Total expenses           Total expenses comprise staff costs, other operating 
                           expenses and the special levy and contributions to 
                           the Single Resolution Fund (SRF) and Deposit Guarantee 
                           Fund (DGF). It does not include 'advisory and other 
                           restructuring costs-organic', or any restructuring 
                           costs relating to the Voluntary Staff Exit Plan, 
                           or any restructuring costs relating to NPE sales. 
                           'Advisory and other restructuring costs-organic' 
                           amounted to EUR3 mn for 1Q2020 (compared to EUR8 
                           mn for 4Q2019). Restructuring costs relating to NPE 
                           sales amounted to EUR3 mn for 1Q2020 (compared to 
                           EUR10 mn for 4Q2019). Restructuring costs relating 
                           to the Voluntary Staff Exit Plan amounted to Nil 
                           for 1Q2020, compared to EUR81 mn for 4Q2019. 
 
 Total income             Total income comprises net interest income and non-interest 
                           income (as defined). 
 
 Total loan credit        Total loan credit losses, impairments and provisions 
  losses, impairments      comprises loan credit losses (as defined), plus (provisions)/reversal 
  and provisions           of provisions for litigation, claims, regulatory 
                           and other matters plus (impairments)/reversal of 
                           impairments of other financial and non-financial 
                           assets. 
 
 Underlying basis         This refers to the statutory basis after being adjusted 
                           for certain items as explained in the Basis of Presentation. 
 
 Write offs               Loans together with the associated loan credit losses 
                           are written off when there is no realistic prospect 
                           of future recovery. Partial write-offs, including 
                           non-contractual write-offs, may occur when it is 
                           considered that there is no realistic prospect for 
                           the recovery of the contractual cash flows. In addition, 
                           write-offs may reflect restructuring activity with 
                           customers and are part of the terms of the agreement 
                           and subject to satisfactory performance. 
 Yoy                      Year on year change 
 

Basis of Presentation

This announcement covers the results of Bank of Cyprus Holdings Public Limited Company, "BOC Holdings" or "the Company", its subsidiary Bank of Cyprus Public Company Limited, the "Bank" or "BOC PCL", and together with the Bank's subsidiaries, the "Group", for the quarter ended 31 March 2020.

At 31 December 2016, the Bank was listed on the Cyprus Stock Exchange (CSE) and the Athens Exchange. On 18 January 2017, BOC Holdings, incorporated in Ireland, was introduced in the Group structure as the new holding company of the Bank. On 19 January 2017, the total issued share capital of BOC Holdings was admitted to listing and trading on the LSE and the CSE.

Financial information presented in this announcement is being published for the purposes of providing an overview of the Group financial results for the quarter ended 31 March 2020. The financial information in this announcement does not constitute statutory financial statements of BOC Holdings within the meaning of section 340 of the Companies Act 2014. The Group statutory financial statements for the year ended 31 December 2019, upon which the auditors have given an unqualified report, were published on 29 April 2020 and are expected to be delivered to the Registrar of Companies of Ireland within 28 days of 30 September 2020. The Board of Directors approved the Group financial results for the quarter ended 31 March 2020 on 25 May 2020.

Statutory basis: S tatutory information is set out on pages 30-35. However, a number of factors have had a significant effect on the comparability of the Group's financial position and results. Accordingly, the results are also presented on an underlying basis.

Underlying basis: The statutory results are adjusted for certain items (as described on page 36) to allow a comparison of the Group's underlying performance, as set out on pages 5-7.

The financial information included in this announcement is neither reviewed nor audited by the Group's external auditors.

This announcement and the presentation for the Group Financial Results for the quarter ended 31 March 2020 have been posted on the Group's website www.bankofcyprus.com (Investor Relations/Financial Results).

Definitions: The Group uses definitions in the discussion of its business performance and financial position which are set out in section G.

The Group Financial Results for the quarter ended 31 March 2020 are presented in Euro (EUR) and all amounts are rounded as indicated. A comma is used to separate thousands and a dot is used to separate decimals.

Forward Looking Statements

This document contains certain forward-looking statements which can usually be identified by terms used such as "expect", "should be", "will be" and similar expressions or variations thereof or their negative variations, but their absence does not mean that a statement is not forward-looking. Examples of forward-looking statements include, but are not limited to, statements relating to the Group's near term and longer term future capital requirements and ratios, intentions, beliefs or current expectations and projections about the Group's future results of operations, financial condition, expected impairment charges, the level of the Group's assets, liquidity, performance, prospects, anticipated growth, provisions, impairments, business strategies and opportunities. By their nature, forward-looking statements involve risk and uncertainty because they relate to events, and depend upon circumstances, that will or may occur in the future. Factors that could cause actual business, strategy and/or results to differ materially from the plans, objectives, expectations, estimates and intentions expressed in such forward-looking statements made by the Group include, but are not limited to: general economic and political conditions in Cyprus and other European Union (EU) Member States, interest rate and foreign exchange fluctuations, legislative, fiscal and regulatory developments and information technology, litigation and other operational risks. Should any one or more of these or other factors materialise, or should any underlying assumptions prove to be incorrect, the actual results or events could differ materially from those currently being anticipated as reflected in such forward looking statements. The forward-looking statements made in this document are only applicable as from the date of publication of this document. Except as required by any applicable law or regulation, the Group expressly disclaims any obligation or undertaking to release publicly any updates or revisions to any forward looking statement contained in this document to reflect any change in the Group's expectations or any change in events, conditions or circumstances on which any statement is based.

Contacts

For further information please contact:

Investor Relations

+ 357 22 122239

investors@bankofcyprus.com

The Bank of Cyprus Group is the leading banking and financial services group in Cyprus, providing a wide range of financial products and services which include retail and commercial banking, finance, factoring, investment banking, brokerage, fund management, private banking, life and general insurance. The Bank of Cyprus Group operates through a total of 99 branches in Cyprus, of which 15 operate as cash offices. Bank of Cyprus also has representative offices in Russia, Ukraine and China. The Bank of Cyprus Group employs 3,566 staff worldwide. At 31 March 2020, the Group's Total Assets amounted to EUR20.4 bn and Total Equity was EUR2.2 bn. The Bank of Cyprus Group comprises Bank of Cyprus Holdings Public Limited Company, its subsidiary Bank of Cyprus Public Company Limited and its subsidiaries.

This information is provided by RNS, the news service of the London Stock Exchange. RNS is approved by the Financial Conduct Authority to act as a Primary Information Provider in the United Kingdom. Terms and conditions relating to the use and distribution of this information may apply. For further information, please contact rns@lseg.com or visit www.rns.com.

END

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