87 Percent of Technologists See This Time as
an Opportunity To Show Their Value to the Business
AppDynamics, a Cisco company and the world’s largest and fastest
growing APM vendor, today released a special edition of its global
research study, The Agents of Transformation Report with new
findings related to the COVID-19 pandemic. The report reveals the
pressures technologists are experiencing as they lead their
organizations’ responses to the pandemic and how their priorities
are changing as the rate of digital transformation accelerates.
The COVID-19 pandemic has required enterprise organizations to
shift overnight to an almost completely digital world. Technology
departments across the globe are now grappling with surging demand
and mounting pressures to accelerate digital transformation
strategies. They must deliver high performing digital experiences
to customers and all-remote workforces at a time when the survival
of the organization is resting on their shoulders.
Technologists are Under Pressure
The latest research from AppDynamics reveals that technologists
are experiencing pressure from every angle as they mobilize
workforces to operate from home, manage increasing pressure on
their networks and applications, and maintain the security of the
technology stack, while also taking on new roles and
responsibilities.
- 81 percent of technologists state that COVID-19 has created the
biggest technology pressure for their organization they have ever
experienced.1
- 61 percent of technologists feel under more pressure at work
than ever before.2
- Almost two thirds (64 percent) of technologists are now being
asked to perform tasks and activities they have never done
before.3
Of those surveyed, 66 percent of technologists confirm that the
pandemic has exposed weaknesses in their digital strategies,
creating an urgent need to accelerate initiatives that were once
part of multi-year digital transformation programs.4
- 74 percent of technologists report that digital transformation
projects which would typically take more than a year to be
approved, have been signed off in a matter of weeks.5
- 71 percent of technologists point to digital transformation
projects that have been implemented within weeks rather than the
months or years it would have taken before the pandemic.6
Prioritizing the Customer Experience
The research highlights that the majority of organizations (95
percent) changed their technology priorities during the pandemic7,
and 88 percent of technologists state that the digital customer
experience is now the priority.8
However, technologists report not having the resources and
support they need to make this priority shift, with 80 percent
citing that they feel held back from delivering the optimal
customer experience because of a lack of visibility and insight
into the performance of their technology stack.9 Technologists list
the following areas as the biggest challenges in delivering
seamless customer experiences during the pandemic:
- Managing spikes in website traffic (81 percent).10
- Lack of unified visibility and insight into performance of the
technology stack and its impact on customers (80 percent).11
- Managing mean time to resolution (MTTR) with a remote IT
department (70 percent).12
New Resources and Support are Needed to Rebuild
The report highlights that technologists need specific resources
and support from their organizations to meet the challenges ahead.
92 percent state that having visibility and insight into the
performance of the technology stack and its impact on customers and
the business is the most important factor during this period.13
Other key areas technologists note needing support right now
include:
- Clear goals and objectives (90 percent).14
- Real time data at the point of need (89 percent).15
- Autonomy and accountability (88 percent).16
- Freedom to experiment and take risks (87 percent).17
Despite the enormous pressure technologists are facing, 87
percent see this period of time as an opportunity for technology
professionals to show their value to the business.18 Already, 80
percent of technologists report that the response of their IT teams
to the pandemic has positively changed the perception of IT within
their organizations.19
Technologists have the opportunity to step up and guide their
organizations through the current crisis, but need access to data
and insights to make smarter decisions, to be operating within the
right internal structures and culture, and with close support from
strategic technology partners.
The Urgent Need for Agents of Transformation
In 2018, The Agents of Transformation Report revealed the need
for a new breed of technologists, primed to deliver transformation
and business impact within their organizations. These elite
technologists, known as Agents of Transformation, possess the
skills and attributes needed to drive innovation.
At the time, the research concluded that in order for businesses
to remain competitive, 45 percent of technologists within an
organization needed to be operating as Agents of Transformation
within the next ten years. In the midst of the COVID-19 pandemic,
technologists report that the target must be reached not within ten
years, but now.20
With 83 percent of respondents stating that Agents of
Transformation are critical in order for businesses to recover
quickly from the COVID-19 pandemic, there is an urgent need for
technologists to operate at the highest level of their
profession.21
“Technologists are stepping up in their organizations’ hour of
need, and it is now the responsibility of business leaders to do
everything possible to provide these women and men with the tools,
leadership and support they require to deliver first class digital
customer and employee experiences,” said Danny Winokur, general
manager, AppDynamics. “It will be the skill, vision and leadership
of these Agents of Transformation that will determine how
businesses are able to navigate this turbulent period and emerge
stronger on the other side.”
To learn more about how AppDynamics is helping technologists to
become Agents of Transformation during this uncertain time through
free software, training and expert consultations, visit
AppDynamics’ COVID-19 Project Assist resource page.
Research Methodology
To better understand the challenges and changing priorities that
technologists are facing during the COVID-19 pandemic, AppDynamics
has conducted comprehensive global research, from board-level
directors and CIOs, through to senior and mid-level IT
management.
This research entailed:
- Interviews with 1,000 IT professionals in organizations with a
turnover of at least $500M
- Interviews were conducted in 10 markets - US, UK, France,
Germany, Australia, Canada, UAE, Russia, Japan, Singapore
- Respondents worked across a range of industries, including IT,
financial services, retail, public sector, manufacturing and
automotive, and media and communications
All research was conducted by Insight Avenue between April 22
and May 6, 2020.
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide leader in technology that
powers the Internet. Cisco inspires new possibilities by
reimagining your applications, securing your data, transforming
your infrastructure, and empowering your teams for a global and
inclusive future. Discover more on The Network and follow us on
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Cisco and the Cisco logo are trademarks or registered trademarks
of Cisco and/or its affiliates in the U.S. and other countries. A
listing of Cisco's trademarks can be found at
www.cisco.com/go/trademarks. Third-party trademarks mentioned are
the property of their respective owners. The use of the word
partner does not imply a partnership relationship between Cisco and
any other company.
About AppDynamics
AppDynamics is the Application Intelligence company. With
AppDynamics, enterprises have real-time insights into application
performance, user performance and business performance so they can
move faster in an increasingly sophisticated, software-driven
world. AppDynamics’ integrated suite of applications is built on
its innovative, enterprise-grade App iQ Platform that enables its
customers to make faster decisions that enhance customer engagement
and improve operational and business performance. AppDynamics is
uniquely positioned to enable enterprises to accelerate their
digital transformations by actively monitoring, analyzing and
optimizing complex application environments at scale.
AppDynamics reserves the right to change any planned features at
any time before making them generally available as well as never
making them generally available. Any buying decisions should be
made based on features that are currently generally available.
AppDynamics is a registered trademark of AppDynamics, Inc. ©
2008-2016 AppDynamics, Inc. All rights reserved. All other product
and company names herein may be trademarks of their registered
owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20200527005250/en/
Abby McAdams, AMER PR Lead, AppDynamics
abby.mcadams@appdynamics.com
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