TORONTO, June 12, 2020 /CNW/ - Scotiabank announced
today that it has received the highest ranking in customer
satisfaction for its response to the COVID-19 crisis amongst
Canadian business owners, according to the Bond COVID-19 Canadian
Client Impact Study. Scotiabank outperformed its peers in
Canada in overall satisfaction and
advocacy and in 8 out of 10 factors measuring the major Canadian
banks' responses to the COVID-19 crisis. The study draws on
feedback from more than one thousand business owners across
Canada.
"We're very proud to be recognized by Bond and our Small
Business and Business Banking clients. The pandemic has had such a
tremendous impact on business owners across Canada, and we've made it a priority across
the Bank to help them navigate this uncertainty," said Dan Rees, Group Head of Canadian Banking for
Scotiabank. "During the pandemic, over 95% of our branch network
remained open and available to serve our clients. Our dedicated
team of Advisors and Relationship Managers have been working hard
to ensure our clients are aware of the financial relief measures
available and how to access them through our online tools, while
delivering valuable advice as they begin to rebuild or re-open. We
believe this recognition reinforces the importance of being there
for our clients when they need it most."
Scotiabank stands behind Canadian businesses
Relief
measures in support of eligible Canadian Small Business and
Business Banking clients affected by COVID-19 include:
- Deferral of payment on small business credit cards and credit
lines;
- Payment deferral on business loans;
- Online application for the Canada Emergency Business Account (CEBA) for
small businesses;
- Online application for the Canada Emergency Wage Subsidy (CEWS);
- Support through the Business Development Bank of Canada (BDC) financial relief program;
- Support through the Export Development Canada (EDC) financial
relief program;
- Continued access to Small Business Advisors and Business
Banking Relationship Managers for customized advice.
"In light of COVID-19, it's never been more complex—or more
important—for Canadian banks to provide critical support to
businesses and help them accelerate the recovery," said
Bob Macdonald, CEO of Bond. "The
businesses that show up now, with the right efforts and
experiences, will foster and strengthen customer relationships and
brand loyalty for the long term. We congratulate Scotiabank on the
strong marks that they received in the study and their efforts to
help businesses rebuild and get back to business."
The Bond COVID-19 Canadian Client Impact Study surveyed small
businesses (808) and commercial businesses (504) between
April 28 – May
7. The survey asked how businesses were coping with the
pandemic, uncovered areas that were most heavily impacted and asked
how their financial service provider supported them during the
pandemic. For more information about the report, please visit
https://info.bondbrandloyalty.com/covidupdates
For more information on Scotiabank's relief programs for
individuals and businesses, please visit Scotiabank.com/COVID-19.
To learn more about Scotiabank's business advice and services,
please visit: Small business banking and Commercial banking for
more details.
About Scotiabank
Scotiabank is a leading bank in
the Americas. Guided by our purpose: "for every future," we
help our customers, their families and their communities achieve
success through a broad range of advice, products and services,
including personal and commercial banking, wealth management and
private banking, corporate and investment banking, and capital
markets. With a team of approximately 97,000 employees and
assets of over $1.2
trillion (as at April 30, 2020), Scotiabank trades on
the Toronto Stock Exchange (TSX: BNS) and New York Stock
Exchange (NYSE: BNS). For more information, please
visit http://www.scotiabank.com and follow us on Twitter
@ScotiabankViews.
About Bond
Bond solves complex customer challenges
with a unique blend of human-centred design, data science and
loyalty mechanics that transforms how brands win, serve and keep
audiences. Working globally with iconic brands, Bond designs,
builds and operates digital and human experiences that create
measurable, authentic, and long-lasting relationships through a
combination of solutions that includes customer experience design,
loyalty consulting and management, CRM and digital marketing,
research and analytics, channel and employee engagement and program
technology and platforms. For more information,
visit bondbrandloyalty.com, follow Bond
on LinkedIn and Twitter, or connect by phone at 1-844-277-2663.
SOURCE Scotiabank