TOKYO, July 9, 2020 /PRNewswire-PRWeb/ -- transcosmos
inc. and transcosmos online communications inc. (Headquarters:
Tokyo, Japan; President:
Hiroshi Kaizuka) began delivering
"KANAMETO," a LINE messaging tool, to Shimokawa town, Hokkaido (Mayer: Kazuyuki Tani) on July 1,
2020, in order to assist Shimokawa town in utilizing
LINE.
Shimokawa town released its "Shimokawa Town LINE Official
Account" (account name: Shimokawa Town) on July 1, 2020. Through this account, the town
sends out various information on town news and upcoming events,
parenting and disaster prevention and more. Users can receive only
the information that they need by selecting the type of information
they want to receive, their residential area (public districts
designated by Shimokawa town local ordinance), etc. The town aims
to make its citizen's lives more convenient through the provision
of various information.
Users can select and receive information on "General
Administrative Information," "Community Information," "Event,"
"Parenting," "Heath and Medical Care," "Welfare," "Access to
Shimokawa Town," "Work and Employment," and "Disaster Prevention."
In addition, the town is considering the possibility to include two
additional information, specifically, a "Garbage Collection
Calendar" per each district using a "regular messaging feature" and
a "Garbage Sorting Guide" with a keyword response messaging
feature.
Amid the coronavirus crisis, relocation from urban areas to more
rural areas is drawing attention and an increasing number of city
dwellers are "escaping from the city." Against this backdrop,
Shimokawa town will leverage LINE to invite such people to their
job-matching website and promote communication with potential new
citizens both before and after their relocation.
Shimokawa town was looking for a system that offers a "segmented
messaging feature" so that its roughly 3,200 citizens can choose
and receive the information they want, instead of receiving
town-wide blanket messages. In order to realize the objective,
Shimokawa town implemented "KANAMETO," a tool that offers the
feature they need and has an abundant implementation record with
other local governments.
On April 23, 2019, LINE
Corporation (Headquarters: Tokyo,
Japan; Chief Executive Officer: Takeshi Idezawa) announced that the company will
release "Local Government Plan (*)" for its LINE Official Account
services and began accepting the applications for the plan on
May 21, 2019. Shimokawa town's LINE
Official Account is one of the accounts registered under the
plan.
(*) Visit here for "Local Government Plan" details announce by
LINE Corporation (Japanese only):
https://linecorp.com/ja/pr/news/ja/2019/2685
In addition to offering "KANAMETO," transcosmos online
communications provided support for Shimokawa town to apply for the
"Local Government Plan," and offered advice on ways to make the
most of their LINE official account whilst helping them develop
specific plans and configure settings based on its proven record in
offering services to other local governments.
"KANAMETO" is a LINE messaging tool developed and offered by
transcosmos online communications inc., a joint-stock company
between transcosmos, LINE Corporation and salesforce.com Co., Ltd.
Equipped with a questionnaire feature, KANAMETO enables businesses
to deliver segmented messages based on user attributes collected
via this feature in addition to a chatbot feature for having
one-on-one chat communication with multiple LINE users
simultaneously. By adding a new feature to integrate KANAMETO with
Salesforce Service Cloud in October
2019, it became easier to visualize customer service
performance and to perform analysis to increase productivity.
Moreover, in May 2020, transcosmos
communications launched a reporting feature specifically designed
for local governments through which their citizens can report
issues they have found related to public road and park conditions.
Through the offering of diverse services that range from LINE
marketing to customer support, transcosmos and transcosmos online
communications help local governments and businesses communicate
with consumers.
*transcosmos is a trademark or registered trademark of
transcosmos inc. In Japan and
other countries.
*Other company names and product or services names used here are
trademarks or registered trademarks of respective companies.
About transcosmos online communications inc.
transcosmos online communications inc. was founded in May 2016 as a joint-stock company between
transcosmos inc. and LINE Corporation. In October 2017, the company received investment
from Salesforce Ventures, an investment arm of salesforce.com, Inc.
transcosmos online communications aims to deliver diverse solutions
and services that build a better and stronger relationship between
businesses and users through leveraging LINE's platform user base
and transcosmos's sales and development capabilities. The company's
ultimate vision is to make their communication platform a new de
facto standard for communication between businesses and users. In
September, 2017, transcosmos online communications released
"KANAMETO," its unique LINE Official Account compatible segmented
messaging tool. Visit us here (Japanese only):
https://transcosmos-online.com/
About transcosmos inc.
transcosmos launched its operations in 1966. Since then, we have
combined superior "people" with up-to-date "technology" to enhance
the competitive strength of our clients by providing them with
superior and valuable services. transcosmos currently offers
services that support clients' business processes focusing on both
sales expansion and cost optimization through our 168 bases across
30 countries/regions with a focus on Asia, while continuously pursuing Operational
Excellence. Furthermore, following the expansion of e-commerce
market on the global scale, transcosmos provides a comprehensive
One-Stop Global E-Commerce services to deliver our clients'
excellent products and services in 48 countries/regions around the
globe. transcosmos aims to be the "Global Digital Transformation
Partner" of our clients, supporting the clients' transformation by
leveraging digital technology, responding to the ever-changing
business environment.
https://www.trans-cosmos.co.jp/english/
SOURCE transcosmos inc.