Monitise PLC Monitise launches next-gen Alerting+ solution
11 Marzo 2014 - 9:00AM
RNS Non-Regulatory
TIDMMONI
Monitise PLC
11 March 2014
March 11, 2014
Monitise launches next-generation omni-channel consumer alerting
and engagement solution
Alerting+ enables financial institutions to deliver
high-engagement communications that resolve customer issues in
real-time and create new revenue opportunities
Monitise plc (LSE: MONI), a global leader in Mobile Money
solutions, today announced the launch of Alerting+, a
next-generation consumer alerting and engagement solution for
financial institutions (FIs). For the first time, FIs utilising
Alerting+ can evolve alerts from one-way notifications to real-time
two-way conversations that build trust and unlock new opportunities
for revenue generation, customer acquisition and retention, fraud
reduction, risk management and customer engagement.
"As a bank, we have an opportunity to leverage Monitise's
Alerting+ capabilities to play a more prominent role as a trusted
adviser to our customers," said Greg Jacobi, Senior Vice President
at Webster Bank. "Mobile banking is quickly becoming a tool of mass
empowerment and we want to reach our customers where they are,
offering them vital communications about their bank account and
finances. Alerting+ gives us a unique ability to connect with our
customers, beyond what any other alerting system can do, and
communicate with them in real-time, developing two-way
conversations that resolve critical account issues and help them
manage their money more effectively."
Alerting+ enables any FI, regardless of their core mobile
banking platform, to enhance enterprise-wide messaging with a host
of industry-first capabilities such as multi-step Conversational
Alerts, Alert Aggregation, Omni-Channel Message Delivery, Alert
Authoring and Cross Channel Consumer Preference Management. FIs can
proactively communicate with and engage their customers through
SMS, Email and Push Notifications. FIs can use two-way and
multi-step alerts available with Alerting+ to advise customers if
there's any unusual transaction activity or potential fraud
transactions and offer the unique ability to take immediate action
on their account. With more advanced business processes integrated
into Alerting+, FIs can design relevant cross-sell and up-sell
offers, opening up new revenue-generation opportunities.
"Mobile is quickly becoming more than just another communication
channel for financial institutions," said Lisa Stanton, President
of Americas at Monitise. "Alerting+ creates new opportunities for
FIs to connect with their customers and help them manage their
money more effectively based on the immediacy and relevance of
alerts. This evolves alerting to the next level of consumer
interaction, allowing FIs to connect with their customers and build
more robust relationships."
Alerting+ from Monitise brings a set of enterprise and
engagement alerting capabilities that provide FIs with better
mobile customer management to build truly mobile relationships. By
moving beyond simple one-way notifications and basic two-way
exchanges, FIs are in a unique position to harness the real power
of mobile, leveraging the high engagement of a front screen
application. Integrating advanced business processes based on
consumers' transactional behaviour and account status builds real
enterprise business value by engaging customers with relevant
conversations in real-time.
"Mobile has redefined the relationship that banks have with
consumers, opening the door for new levels of engagement and
opportunities to deliver a value-added experience," says Jason
Malo, Retail Banking Research Director at CEB TowerGroup. "Alerting
represents a new opportunity for banks to develop a deeper
relationship with customers, moving from a simple notification
process to actionable conversations that help consumers manage
their financial livelihoods. Alerting solutions that open
engagement channels place financial institutions in a unique
position to build stronger, more trusted relationships that can
improve customer retention and create new revenue
opportunities."
To learn more, please visit: www.monitisemobilefi.com.
About Monitise
Monitise (LSE: MONI) is a world leader in Mobile Money -
banking, paying and buying with a mobile device. Leading banks,
payments companies, retailers and mobile networks utilise
Monitise's technology platforms and services to securely connect
people with their money.
Already 28 million consumers benefit from our patented
technology to 'bank anywhere', 'pay anyone' and 'buy anything,'
accounting for $71 billion of payments, purchases and transfers
annually. More information is available at www.monitise.com.
For further information
Tel: +44(0)20 3657
Monitise plc 0900
Alastair Lukies, Chief Executive Officer
Lee Cameron, Chief Commercial Officer
Brad Petzer, Chief Financial Officer
Mike Keyworth, Chief Information Officer
Investor Relations Tel: +44(0)20 3657
Andrew Griffin, Haya Herbert-Burns 0366
investorrelations@monitise.com
Media Relations
Gavin Haycock Tel: +44(0)20 3657
Gavin.haycock@monitise.com 0362
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