Achieved highest possible score in the
conversational delivery mechanisms and modalities criteria
NEW
YORK, April 23, 2024 /PRNewswire/ -- LivePerson
(Nasdaq: LPSN), the enterprise leader in digital customer
conversations, has been named a Strong Performer in "The Forrester
Wave™: Conversation Automation Solutions For B2B, Q1 2024."
The new report evaluates the most significant providers of
conversation automation solutions for B2B against 33 criteria to
help B2B revenue marketing professionals select the right one for
their needs. It marks the eighth time that LivePerson has been
recognized in Forrester's research over the last twelve months.
"Almost three decades after inventing the digital customer
conversations industry, it's inspiring to know that LivePerson
continues to be recognized for our offerings in the field. We're
proud to be named among the top vendors for conversation automation
solutions," said John Sabino, CEO of
LivePerson.
According to the Forrester report, "B2B conversation automation
solutions facilitate open-ended, context-aware, natural-language
dialogues that engage and assist buyers and customers while also
providing real-time, role-relevant insights to support the internal
teams that interact with those audiences."
In its assessment of the top vendors in this market, the Wave
report named LivePerson a Strong Performer — giving the company its
highest possible scores in both the conversational delivery
mechanisms and conversational modalities criteria.
Overall, vendors were evaluated on the strength of their current
offerings, their strategies, and their market presence. To be
included in the assessment, vendors had to meet criteria
including:
- A track record of revenue growth from B2B organizations
- Mindshare among Forrester's enterprise customers
- Being sold as a standalone conversation automation solution
offering
To learn more about LivePerson's solutions for digital customer
conversations, join the company's May 23,
2024 virtual Spark product launch event or visit
www.liveperson.com.
About LivePerson
LivePerson (NASDAQ: LPSN) is the
enterprise leader in digital customer conversations. The world's
leading brands — including HSBC, Chipotle, and Virgin Media — use
our award-winning Conversational Cloud platform to connect with
millions of consumers. We power nearly a billion conversational
interactions every month, providing a uniquely rich data set and
AI-powered solutions to accelerate contact center transformation,
supercharge agent productivity, and deliver more personalized
customer experiences. Fast Company named us the #1 Most
Innovative AI Company in the world. To talk with us or our AI,
please visit liveperson.com.
Media Contact:
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson, Inc.