SEGU Segue Software (MM)

Belfast, Northern Ireland Becomes Segue's Worldwide Hub for SQO Support Segue Software (NASDAQ-SCM: SEGU), the leader in software quality optimization, today announced the designation of its Belfast, Northern Ireland Technical Support Center as a Segue(R) Center of Excellence (CoE). Traditionally providing excellence in product support services, the Belfast CoE now provides a broader range of services to support customers all over the globe in Software Quality Optimization(TM) (SQO(TM)) initiatives. The Belfast CoE is another component of Segue's commitment to SQO and to enabling customers to achieve SQO. Segue has evolved the Belfast support engineers into a highly-trained, multi-faceted resource for Segue customers. Senior engineers are tapped to work in several areas, such as participating in select consulting engagements, providing support to R&D in the development of product enhancements and regularly supervising Segue University online courses. Engaging in customer-facing activities such as these provides a depth of real-world, practical knowledge critical to ensuring comprehensive support for Segue customers - support that goes beyond just answering product-specific questions to the larger issues surrounding quality assurance and SQO best practices. This level of expertise, coupled with the content-rich, online resources developed by the Belfast CoE and available to customers on Segue's technical support Web site, ensures every Segue customer access to information on a wide range of SQO topics on a 24x7 basis from anywhere in the world. Customer surveys consistently return over 90 percent satisfaction rate with the support received from the Belfast CoE staff. "Software Quality Optimization is about more than just test automation - it is about bringing together people, processes and technology to infuse quality throughout the entire software application lifecycle," said Stephen Jennings, director of support services, Belfast Center of Excellence. "We want to provide support services to our customers that not only educate them in the use of a specific Segue product, but help them to leverage best practices to realize the full potential of SQO. This enables our customers to deploy higher quality applications and receive value from their software investments." The Belfast CoE also offers several online support resources including product release information and software downloads; a knowledge-base of over 3,000 resolutions to aid customers in finding answers to their queries, including SQO best practices; online forums for users to interact with one another on SQO topics as well as senior Segue technical engineers; and online case tracking to provide up-to-the-minute status on customer-logged cases. "Segue is committed to providing excellence in service and support to our customers," said Wendy Holman, senior vice president, customer satisfaction. "We have invested heavily in the staff and infrastructure of the Belfast CoE to support our customers and partners' SQO initiatives. We will continue to seek new ways to raise the bar on the quality of the support we provide." About Segue Segue Software, Inc. (NASDAQ-SCM: SEGU) is a global expert in delivering solutions to define, measure, manage and maintain software quality throughout the entire software application lifecycle. Segue's Software Quality Optimization(TM) (SQO(TM)) solutions help companies reduce business risk, ensure the deployment of high quality software and increase return on investment. Leading businesses around the world, including many of the Fortune 500, rely on Segue's innovative Silk family of products to protect their business service levels, competitive edge and brand reputation. Headquartered in Lexington, Mass., with offices across North America and Europe, Segue can be reached at +1-781-402-1000 or http://www.segue.com. Segue is a registered trademark and Software Quality Optimization and SQO are trademarks of Segue Software, Inc. All other marks are the property of their respective owners. This Press Release may contain statements that are "forward-looking" statements under the Private Securities Litigation Reform Act of 1995. You can identify forward-looking statements by the use of the words "believe", "expect", "anticipate", "intend", "estimate", "assume", "outlook", "will", "should", and other expressions which predict or indicate future events and trends and which do not relate to historical matters. You should not rely on forward-looking statements, because they involve known and unknown risks, uncertainties and other factors, some of which are beyond the control of Segue. These risks, uncertainties and other factors may cause the actual results, performance or achievements of Segue to be materially different from the anticipated future results, performance or achievements expressed or implied by the forward-looking statements. 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