NW Natural Most Trusted Gas Utility in West in National Utility Brand Trust Study
26 Julio 2023 - 1:26PM
Business Wire
NW Natural has been recognized as a Cogent Syndicated 2023 Most
Trusted Utility Brand by Escalent for having scored highest in the
West among natural gas utilities in the Brand Trust Index.
Among the 141 utilities surveyed, NW Natural scored 717 on a
1,000-point scale, landing among one of the nation’s most trusted
utilities, according to Escalent.
The Brand Trust Index is a composite score of utility
performance on customer focus, community support, communications
effectiveness, reliable quality, environmental dedication and
reputation.
According to Escalent, inflation and higher energy costs
throughout 2022 led many customers to seek programs and services to
help manage energy use. Utilities that invest in programs and
communication regarding energy management and savings see higher
brand trust – for example, customers enrolled in energy management
programs gave their local utility an 11 percent higher Brand Trust
score.
About Utility Trusted Brand & Customer Engagement™:
Residential
Escalent conducted surveys among 72,581 residential electric,
natural gas and combination utility customers of the 141 largest US
utility companies (based on residential customer counts). The
sample design uses a combination of quotas and weighting based on
US census data to ensure a demographically balanced sample of each
evaluated utility’s customers based on age, gender, income, race
and ethnicity. Utilities within the same region and of the same
type (e.g., electric-only providers) are given equal weight to
balance the influence of each utility’s customers on survey
results. Escalent will supply the exact wording of any survey
question upon request.
About Escalent
Escalent is an award-winning data analytics and advisory firm
that helps clients understand human and market behaviors to
navigate disruption and business transformation. As catalysts of
progress for more than 40 years, Escalent’s strategies guide the
world’s leading brands. Escalent accelerates growth by creating a
seamless flow between primary, secondary, syndicated, and internal
business data, providing consulting and advisory services from
insights through implementation. Visit escalent.co to see how
Escalent is helping shape brands that are reshaping the world.
About NW Natural
NW Natural is a local distribution company that currently
provides natural gas service to approximately 2.5 million people in
more than 140 communities through more than 795,000 meters in
Oregon and Southwest Washington with one of the most modern
pipeline systems in the nation. NW Natural owns and operates 21 Bcf
of underground gas storage capacity in Oregon. NW Natural, a part
of Northwest Natural Holding Company, (NYSE: NWN) (NW Natural
Holdings), is headquartered in Portland, Oregon, and has been doing
business for more than 160 years. NW Holdings owns NW Natural, NW
Natural Renewables Holdings (NW Natural Renewables), NW Natural
Water Company (NW Natural Water), and other business interests. We
have a longstanding commitment to safety, environmental
stewardship, and taking care of our employees and communities.
Learn more in our latest ESG Report.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20230726177765/en/
media@nwnatural.com; 503-818-9845
Northwest Natural (NYSE:NWN)
Gráfica de Acción Histórica
De May 2024 a Jun 2024
Northwest Natural (NYSE:NWN)
Gráfica de Acción Histórica
De Jun 2023 a Jun 2024