Nation's largest community-owned provider of
electric and natural gas services standardizes on Oracle's
AI-supported technology to improve efficiency and customer
service
AUSTIN,
Texas, April 30, 2024 /PRNewswire/ -- Oracle
today announced that CPS Energy plans to standardize its mission
critical technologies on a single, modern Oracle cloud platform. By
integrating data and processes across the utility, CPS Energy can
optimize its operations and enhance service for its 1.3M customers. This collaboration supports the
utility's Vision 2027 strategic plan designed to provide rapid
transformational change to the City of
San Antonio while delivering on its commitment to be a
trusted and reliable community partner.
With this collaboration, Oracle's mission critical utility
applications now serve six of the ten largest municipal utilities
in the US.
Established in 1860, CPS Energy is the nation's largest
community-owned provider of electric and natural gas
services. It provides services to 930,114 electric and 381,379
natural gas customers in San
Antonio and portions of seven adjoining counties. The
utility reports that its customer bills rank among the lowest of
the nation's 20 largest cities.
"Leveraging Oracle's technology marks the beginning of a
revolution in our internal operations and most importantly, our
commitment to provide our valued customers with more options for
how they use our services and engage with us," said Evan O'Mahoney Chief Information Officer of CPS
Energy.
With Oracle's utility-proven portfolio of cloud applications for
finance, operations, HR, customer service, and capital projects,
CPS Energy can better serve its customers while increasing
efficiency and innovation.
Oracle's AI-backed customer platform, including automated
utility billing and customer service, is designed to provide
service agents a complete view of each residential and commercial
customer, along with contextual suggestions, to enable them to
enhance the value of every interaction. In tandem, modern field
service management tools can help auto schedule and route
workers in the field to support on-time arrivals and faster issue
resolutions. Oracle's work and asset management and construction
technologies also can enable the utility to better track,
visualize, and analyze the performance of its assets to help save
money and optimize the return on investment of capital
projects.
This new customer-centric platform is designed to serve as the
foundation for CPS Energy to continually evolve the services it
brings to customers, such as offering new rate options or providing
more affordability outreach so that everyone continues to receive
reliable, competitively priced, sustainable, and equitable energy
services.
With AI-embedded throughout the Oracle Fusion Cloud Application
Suite, CPS Energy can also connect finance, human resources,
supply chain, and customer experience processes to help
improve insights and enhance the employee and customer
experience.
"To solve for today's complex energy market challenges, CPS
Energy needed modern, smart, and agile technology that can move
with the changing dynamics of its customers, business, and
communities," said Creighton Oyler,
senior vice president and general manager of Oracle Energy and
Water. "We are proud to be able to collaborate with CPS Energy on
its transformation journey and 2027 Vision. With our complete cloud
platform for utilities, CPS Energy can benefit from connected data
and tools to help improve how they do business and serve customers
for years to come."
About Oracle
Oracle offers integrated suites of
applications plus secure, autonomous infrastructure in the Oracle
Cloud. For more information about Oracle (NYSE: ORCL), please
visit us at oracle.com.
Trademarks
Oracle, Java, MySQL and NetSuite are
registered trademarks of Oracle Corporation. NetSuite was the first
cloud company--ushering in the new era of cloud computing.
About CPS Energy
Established in 1860, CPS Energy is the nation's largest public
power, natural gas, and electric company, providing safe, reliable,
and competitively priced service to more than 930,114 electric and
381,379 natural gas customers in San
Antonio and portions of seven adjoining counties. Our
customers' combined energy bills rank among the lowest of the
nation's 20 largest cities – while generating $9 billion in revenue for the City of San Antonio for 80 years. As a trusted
and strong community partner, we continuously focus on job
creation, economic development, and educational investment. We are
powered by our skilled workforce, whose commitment to the community
is demonstrated through our employees' volunteerism in giving back
to our city and programs aimed at bringing value to our customers.
CPS Energy is among the top public power wind energy buyers in the
nation and number one in Texas for
solar generation.
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SOURCE Oracle