WCI Communities.com Launches LivePerson for Click-to-Talk
06 Junio 2007 - 9:42AM
PR Newswire (US)
National Homebuilder Adds Voice Capability to Existing Live Chat
Service NEW YORK, June 6 /PRNewswire-FirstCall/ -- LivePerson, Inc.
(NASDAQ:LPSN), a provider of online conversion solutions, today
announced that national homebuilder WCI Communities, Inc.
(NYSE:WCI) has selected LivePerson's Timpani Voice platform to
offer live, click-to-talk functionality to its online customers.
Visitors to the WCI website (http://www.wcicommunities.com/) are
now able to initiate a live voice conversation by clicking on
dynamic buttons placed throughout the site. After prompting the
user to enter a phone number, the system brokers an immediate
connection with a WCI representative, bypassing conventional voice
recognition and automated phone menu options. During each live
voice engagement, WCI agents have full visibility to the visitor's
web page and are able to "co-browse" and guide them to additional
pages, as well as assist with online forms. The addition of Timpani
Voice is an expansion of WCI's existing relationship to provide
live chat to its online customers. "More and more home-buyers are
making the Internet an integral part of their research and
purchasing process," said LivePerson CEO Robert LoCascio. "Timpani
Voice(TM) allows WCI to engage their customers in a live
conversation while they're online, providing them with the
information necessary to improve their online experience and help
them make informed decisions." "At all points of the customer
experience, the WCI team strives to make the experience both
meaningful and beneficial," shared WCI Vice President of Marketing
John Manrique. "Timpani Voice offers visitors to wcicommunities.com
yet another communication option to get the information and answers
they need." About WCI WCI Communities, Inc., named America's Best
Builder in 2004 by the National Association of Home Builders and
Builder Magazine, has been creating amenity-rich, master-planned
lifestyle communities since 1946. Florida-based WCI caters to
primary, retirement, and second-home buyers in Florida, New York,
New Jersey, Connecticut, Maryland and Virginia. The company offers
traditional and tower home choices with prices from the
high-$100,000s to more than $10 million and features a wide array
of recreational amenities in its communities. In addition to
homebuilding, WCI generates revenues from its Prudential Florida
WCI Realty Division and its recreational amenities, as well as
through land sales and joint ventures. The company currently owns
and controls developable land on which the company plans to build
about 19,500 traditional and tower homes. For more information
about WCI and its residential communities visit
http://www.wcicommunities.com/ The Timpani(TM) Platform
LivePerson's comprehensive software platform, Timpani(TM), is a
fully integrated multi-channel communication solution that
facilitates real-time sales, customer service and marketing.
Timpani(TM) delivers tools that support and manage all online
customer interactions: chat, voice, email and self-
service/knowledgebase. By supplying a single agent desktop and
unified customer history, Timpani(TM) enables companies to deliver
a personalized and seamless service experience. About LivePerson
LivePerson is a provider of online conversion solutions. Our hosted
software enables companies to identify and proactively engage
online visitors- increasing sales, satisfaction and loyalty while
reducing service costs. Combining web-interaction technology (chat,
email and a self-service knowledgebase) with a deep understanding
of consumer behavior and industry best practices, LivePerson's
Timpani(TM) platform engages the right customer, at the right time,
with the right communications channel. This Engagement Marketing
platform creates more relevant, compelling and personalized
experiences-converting traffic into revenues, and facilitating
real-time sales and customer service. More than 5,000 companies
including EarthLink, Hewlett- Packard, Microsoft, Qwest and
Verizon, rely on LivePerson to help maximize the return on their
marketing and e-commerce investments. LivePerson is headquartered
in New York City. LivePerson, Timpani, and Timpani Voice are
trademarks or registered trademarks of LivePerson, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective
owners. DATASOURCE: LivePerson, Inc. CONTACT: Michael Goodwin of
LivePerson, Inc., +1-212-609-4282 Web site:
http://www.liveperson.com/ http://www.wcicommunities.com/
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