Proprietary tech platforms optimize efficiency
and enable peerless promptness
HO CHI
MINH CITY, Vietnam, May 13, 2024
/CNW/ -- J&T Express, a global logistics service provider,
achieved an unparalleled 100% on-time delivery rate in Vietnam's latest service quality assessment by
the Ministry of Information and Communications, underscoring its
exceptional operational efficiency and steadfast commitment to
customer satisfaction.
The assessment evaluated the quality of non-public postal
services through data collected on any 3 days of the first 3
quarters of 2023 from 10 major postal enterprises representing over
80% of market output and revenue. Over the 3-day period, the total
number of postal items of 10 businesses was 16.7 million, with more
than 4.7 million used to evaluate service quality. J&T Express
was the only company to attain the 100% on-time delivery rate. The
assessment aims to enable customers to make informed choices based
on these businesses' performance.
Mr. Phan Binh, the Brand Director
of J&T Express Vietnam said: "Our customers are at the heart of
everything we do at J&T Express. We relentlessly focus on
elevating our people, network, and technology to boost operational
prowess, service excellence, and support for online sellers. Our
delivery solutions integrate advanced technologies to streamline
operations and optimize costs, ensuring each customer's parcel is
delivered safely and on time."
As a prominent player in the express delivery segment of the
Vietnamese market, J&T Express has not only upheld its
commitment to timely delivery but has also made significant strides
in reducing delivery time. In 2023, the company achieved a
remarkable 6.5% reduction in average parcel delivery time in
Southeast Asia compared to the
previous year.
J&T Express has designed the JMS system, a universal
technology framework that encompasses a broad range of critical
functions, which can help build and continually upgrade the address
digitalization system in each market, allocate transportation and
network resources, track and monitor the full lifecycle of parcels,
ensure quality customer services, manage complex finance processes,
and assist management personnel of pickup and delivery outlets in
enhancing their management efficiency.
In September 2023, J&T Express
was honored with the "Asian Technology Excellence Awards," by Asian
Business Review, recognizing the company for its proprietary
software that efficiently manages and processes data, along with
its deployment of the JMS system across 13 countries.
J&T Express's commitment to technological innovation has not
only yielded significant improvements in logistics efficiency,
resulting in delivery time reduction and cost savings, but also
reduced environmental impact, fostering sustainable economic
development.
Looking ahead, J&T Express is dedicated to pushing
boundaries, leveraging technology, and continuous improvements to
surpass customer expectations and deliver unparalleled postal
services. J&T Express's unwavering dedication to excellence
establishes it as a reliable choice for customers, providing them
with exceptional service and fostering a culture of innovation in
the ever-changing realm of logistics.
About J&T Express
J&T Express is a global logistics service provider with
leading express delivery businesses in Southeast Asia and China, the largest and fastest-growing market
in the world. Founded in 2015, J&T Express' network spans
thirteen countries, including Indonesia, Vietnam, Malaysia, the
Philippines, Thailand,
Cambodia, Singapore, China, Saudi
Arabia, the UAE, Mexico,
Brazil and Egypt. Adhering to its "customer-oriented and
efficiency-based" mission, J&T Express is committed to
providing customers with integrated logistics solutions through
intelligent infrastructure and digital logistics network, as part
of its global strategy to connect the world with greater efficiency
and bring logistical benefits to all.
View original content to download
multimedia:https://www.prnewswire.com/news-releases/jt-express-tops-vietnams-delivery-service-quality-with-100-on-time-rate-302143467.html
SOURCE J&T Express