Bright Pattern unlocks Indian CX market potential
with AI-Driven Contact Center solutions
SAN
FRANCISCO, May 21, 2024 /PRNewswire/ -- Bright
Pattern, a leading AI-powered, omnichannel contact center provider,
recently announced the launch of its new business entity in
India, operating under the name
Bright Pattern Software Solutions Private Limited. The organization
provides industry-leading cloud contact center solutions to its
clients worldwide and continues to expand its business operations
globally.
Accounting for approximately half of the world's business
process outsourcing, India has
been a global hub of customer service excellence with consistent
growth in essential IT services, telecommunications, and CX
management software. Michael
McCloskey, CEO of Bright Pattern, said, "This is a key
breakthrough for us as we are committed to delivering advanced AI
technologies to an ever-growing market that heavily utilizes
contact center software for customers all over the world. With a
market of over $25B and more than 1.3
million call center agents, this represents an enormous opportunity
for Bright Pattern."
McCloskey added, "We are aggressively hiring for our new entity
in India in order to be able to
respond to the demand we see in the region."
With new operations in India,
Bright Pattern will offer businesses access to its AI-powered
omnichannel contact center platform including interaction
analytics, intent analysis, quality management, auto scoring, Agent
Assist, and WFM. The company's advanced CCaaS features will empower
the Indian workforce with new and innovative digital tools to
improve agent-customer interactions.
Bright Pattern's new office address is:
Bright Pattern Software Solutions Private Limited
Level 2, Elegance Old, Mathur Road Jasola, Zakir Nagar, New
Delhi, South Delhi- 110025,
Delhi
About Bright Pattern
Bright Pattern offers the most advanced contact center
software across channels such as voice, text, chat, email, video,
messengers, AI and bots. Its platform provides agents an
omnichannel contact center desktop to handle all interactions on
every channel in one screen. With prior customer journey history
readily available, agents can quickly switch between channels and
communicate with customers in a natural way tailored to their
needs. This reduces effort for both customers and agents, allowing
for personalized conversations.
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SOURCE Bright Pattern